Outdoor pool, pool umbrellas, sun loungers

Reviews of The Ritz-Carlton Jakarta, Pacific Place

5 out of 5
The Ritz-Carlton Jakarta, Pacific Place
Jalan Jendral Sudirman Kav 52-53, Sudirman Central Business District, Jakarta, Jakarta

Reviews

9.6

Exceptional

Rating 10 - Excellent. 103 out of 129 reviews" "
Rating 8 - Good. 23 out of 129 reviews" "
Rating 6 - Okay. 1 out of 129 reviews" "
Rating 4 - Poor. 1 out of 129 reviews" "
Rating 2 - Terrible. 1 out of 129 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Huyen

Stayed 1 night in Feb 2023

10/10 Excellent

Bashayer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
incredible staff and service.
Stayed 4 nights in Aug 2022
Response from Subin Dharman - General Manager on Aug 22, 2022
Dear Valued Guest,Thank you for staying at The Ritz-Carlton Jakarta, Pacific Place.We are delighted to know that you had an amazing stay and our Ladies & Gentlemen managed to deliver an impeccable service to you during your stay with us. Once again, we thank you for sharing your feedback with us and looking forward to welcome you back to The Ritz-Carlton Jakarta, Pacific Place.Best regards,Subin DharmanGeneral Manager

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
코로나 시국이지만, 잠시 바람 쐴겸 호텔스테이 2박했습니다. 조식도, 룸컨디션도,라운지 서비스도 좋았습니다. (코로나때문에 레스토랑이 활성화가 안되서 주문해 먹는 시스템이 대부분이었는데 맛은 좋았습니다) 딱 하나 실망했던건 수영장 컨디션. 하수구 냄새가 너무 나서 참다 참다 나와버렸어요ㅜㅜ 물에서 나는 냄새는 아닌거 같고 어디선가 풍겨오는 오수 냄새였는데 비위가 상해 힘들더라구요
Stayed 2 nights in May 2021
Response from Subin Dharman - General Manager on Jun 16, 2021
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to know that our Ladies & Gentlemen managed to deliver an impeccable service to you. However, we do apologize for the inconvenience you had in our swimming pool. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in our endeavor of constantly seeking to create exceptional experiences for our guests. We thank you and looking forward to welcome you back to The Ritz-Carlton Jakarta, Pacific Place. Best regards, Subin Dharman General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffnya sangat ramah.. kami merayakan anniversary dan diberikan dekorasi.. its so memorable.. thank you Ritz Carlton..
Stayed 1 night in May 2021
Response from Subin Dharman - General Manager on May 17, 2021
Dear Valued Guest, Terima kasih sudah meluangkan waktu untuk membagikan pengalaman Anda ketika menginap bersama kami. Kami senang mendengar bahwa Anda menikmati pengalaman menginap Anda bersama kami. Kami tunggu kedatangan Anda kembali ke The Ritz-Carlton Jakarta, Pacific Place untuk pengalaman yang tidak terlupakan. Best Regards, Subin Dharman General Manager

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay, food is great. Best area in Jakarta.
Stayed 2 nights in Apr 2021
Response from Subin Dharman - General Manager on May 5, 2021
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay with us. The Ritz-Carlton Jakarta, Pacific Place is located in the heart of Sudirman Central Business District in Jakarta. You also enjoy a direct access to luxury shopping mall, Pacific Place Mall and Sudirman office belt. Once again, we thank you for your kind feedback and looking forward to welcome you back to The Ritz-Carlton Jakarta, Pacific Place. Best Regards, Subin Dharman General Manager

10/10 Excellent

Mats

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Ritz Carlton Pacific Place always providing the extra mile in service, that’s why we keep coming back.
Stayed 1 night in Mar 2021
Response from Subin Dharman - General Manager on Mar 9, 2021
Dear Valued Guest, Thank you for sharing your feedback with us. We are delighted to know that our Ladies & Gentlemen managed to delivery an excellent service during your stay with us. It is our mission to provide genuine care and inspires life's most meaningful journeys. Once again, we thank you for your kind feedback and looking forward to welcome you back to The Ritz-Carlton Jakarta, Pacific Place. Best Regards, Subin Dharman General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff convenient location
Stayed 2 nights in Feb 2020

8/10 Good

BRAHMANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel fo Business, Not for family.
Room was very spacious Well equipped Coffee maker in the room was nice (Illy coffee) I booked room for 3 people. Each room for 3 people (offered by hotels.com). 3 times meals were included. But finally I just knew that meal facility was only for 2 people (in spite of the fact that I booked the room for 3 people) Pay extras for one person The choice of meal was limited (buffet) The hotel was connected with pacific place mall. No connecting rooms in this hotel (not suitable with family members of 6 who need a connecting room)
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional sta
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
big spacious rooms, excellent service
Stayed 1 night in Nov 2019

10/10 Excellent

F KRISTINA

Liked: Staff & service, property conditions & facilities, room comfort
We very thank full for best service but shower room not clean at tile corner & also for carpet have alot spotted , another thing are best
Stayed 1 night in Oct 2019

10/10 Excellent

CHI YEUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is amazing, especially the services of all staff are perfect, speck good English, polite, caring and so friendly. I must comeback next time.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was wonderful and the check in process was very smooth and efficient. We were celebrating one of our birthdays and they decorated the room with balloons and we also got a birthday cake and some chocolate. The staff at Ritz were amazing in carrying out their work and including personal touches to it. Our concierge, Naomi was professional and accommodating during our interactions with her online and in person. She even left us a note and a parting gift on our last night there. The housekeepers were also lovely and did their job really well. Two of them, Tantan and Putra, also a left note to welcome us on our first day there. On the last night, Wayan prepared a bath with a vase of roses to help us relax. Overall, the service and people at Ritz were wonderful and really made a good lasting impression on us. Looking forward to staying with you in the future.
Stayed 3 nights in Sep 2019

10/10 Excellent

Salsalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathtub with the view
Stayed 1 night in Aug 2019

10/10 Excellent

SAHAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Family bonding day
Great hotel to stay ...👍👍👍👍👍 Friendly staff ...💖 Do not worry to be hungry .... continue food service from morning ti night 👍 Beside hotel building is Jakarta HardRock Below hotel plenty luxury shop ...
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had good and happy memories at the rotz
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is good , just swimming pool average , I have club lounge access but foods no many options,
Stayed 1 night in Jun 2019

8/10 Good

LF Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast is not good
Stayed 2 nights in Apr 2019

8/10 Good

Kah On

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Best in Jakarta
Super service in downtown Jakarta. The chef in the Club lounge, Fetty, was extremely cheerful and helpful. She was most willing to try and cook whatever clients request - amazing service. All rooms are Club rooms in this hotel and you can see the smiling faces of the staff the whole day! Rooms are spacious and well-stocked with all you can expect. Located within the Pacific Place mall building, that means you’re just a few minutes from shops and more restaurants, without having to worry about Jakarta’s notorious traffic. Definitely a good choice for Jakarta!
Stayed 8 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From pre arrival emails to checkout the staff at the Ritz-Carlton, Pacific Place were amazing. Thank you for a great stay!
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Suprihatini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Nanda, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasing!
It was nice and comfortable hotel to stay, the staff were very nice The food also very tasty, the location is very strategic, accessible to many malls and ATM and bath salt smells so nice!
Stayed 1 night in Feb 2018
Response from Jati on Mar 7, 2018
Thank you for your review hope you enjoy your stay

8/10 Good

Mushtaq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Jati on Mar 7, 2018
Thank you for your review hope you enjoy your stay

10/10 Excellent

Lokkie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Jati on Mar 7, 2018
Thank you for your review hope you enjoy your stay

10/10 Excellent

Dian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Agus, Scottsdale, AZ

Liked: Staff & service
Embarrassingly Deteriorating Hotel Conditions
The junior suite given to us was embarrassingly and sadly in deteriorating conditions; smelling stinky wood and with burnt light bulb. It was my fifth stay with the hotel and I have seen it in a spiral movement of degeneration of facilities. Attention to details to the cleanliness and relentless upkeep/maintenance of the hotel room and especially hallways are of utmost importance to the supposedly excellent 6 star hotel. The front manager however took action right away and did his best to improve clean at least the hallway first. The hotel staff were only as good as their weakest link. Obviously the facility maintenance manager has been sleeping and/or has only a 3 star level of hotel's upkeep. Being attached to a shopping mall is definitely a plus. Food variety and quality at the club lounge is remarkable. Staff were overall very friendly although one on the ground floor was amazingly clueless and racially discriminating.
Stayed 1 night in Sep 2017

10/10 Excellent

ric tai, tai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good for family trip
Spacious , clean, bIg room with numerous cocktails through the day. Good view from hotel room
City view

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk not professional
The front desk couldnt find my booking. They said I've already cancelled. Then waste almost 30mins.

10/10 Excellent

Ka Wai Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and up to standard 5 star hotwl
Overall wonderful service except when we arrived nobody from the reception area come out to receive us

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
very nice hotel but I face big problem
my room have been changed x2 due to non functioning AC

10/10 Excellent

Lilik, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel like home
Wonderful one night stay. Breakfast Indonesian Food can be improved.

10/10 Excellent

David, Fresno, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Opulent in every way.
Upon entering the hotel drive you're greeting by security which is thorough but not obtrusive. The lobby is on the 21st floor as well is the lounge. There is a another lounge/restaurant on the 8th floor. Pool and fitness center on 8th floor. The 21st floor lounge offers 5 different meals a day that are inclusive of your rate. Breakfast, lunch, noon tea, dinner as well as chocolates and cocktails. Now this is no huge buffet, there are a few hot dishes but mostly canapés. The rooms are grand and huge while tastefully decorated. Walkin closets are the size of some low end hotels rooms. I had a problem with the bed, after a few calls I was not only greeted by the rooms manager but the hotel GM. A temporary remedy was given until a solution was found. I have to hand it to Patrick the GM and Sheryl the rooms manager. They went well out of their was to solve the problem. The young ladies that work the lounge day and night are so hospitable you almost feel guilty asking them to get you more coffee or soda. Gita is one of those young ladies. Overall it's the small things that you don't see that make the Ritz Carlton Pacific Place special. From the nightly turn down service to the heated peppermint oil in the restrooms wafting through the air. This is a true 5star hotel, from the service to the staff. I only wish I could stay longer.

10/10 Excellent

Ade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ishan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tariq, Jeddah

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, big rooms and excellent Club Lounge. But had some service issues (not delivering daily news paper, no replenishment for the minibar plus zero Arabic TV channel)

10/10 Excellent

Nathan, Peachtree city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and location for a modest price
excellent service, attached to a mall, easy access to great food...and at a good price.

10/10 Excellent

SEUNGKU, seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel as its reputation
good place to stay that I always stay here when in jkt

10/10 Excellent

ghassan, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
excellent

10/10 Excellent

Noor Ashikin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place for business stay!
Satisfied. Location was great! But Jakarta is known for its traffic condition. Give ample time to get to places especially during peak hour. The service at the hotel was among the best that I have received. Almost everyone try to provide the best service. Keep up!

10/10 Excellent

Jonathan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One gloriously comfortable night.
Only one night but it was absolutely fabulous. Food, service, room size, amenities and comfort was the finest i have enjoyed in a city hotel in Jakarta.

10/10 Excellent

putri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Adeline, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super awesome, the experience on the club floor at the Ritz was unforgettable. We arrived late close to 11pm and the staff made simple dinner for us, everyone addresses us by our names and remembered the way I like my coffee and my favorite wine. We had a 4am flight two days later and we had excellent check out preparation and even a nice breakfast box.