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The Residences at The Ritz-Carlton Jakarta, Pacific Place

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Luxury
5.0 star property
8.8

Excellent

Urban sanctuary with spa indulgence

Rejuvenating wellness awaits at the full-service spa with whirlpool, cold plunge, and steam room. The outdoor pool offers a family-friendly retreat with attentive staff. Nearby Pacific Place Mall and Jakarta MRT station ensure dining and city exploration remain effortlessly accessible.

Popular amenities

  • Pool
  • Spa
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

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About this property

The Residences at The Ritz-Carlton Jakarta, Pacific Place

  • Luxury hotel near Pacific Place
  • Located close to Gelora Bung Karno Stadium and Senayan National Golf Club, The Residences at The Ritz-Carlton Jakarta, Pacific Place provides a grocery/convenience store, a terrace, and a shopping mall on site. Indulge in a massage, hydrotherapy, and a manicure/pedicure at the onsite spa. In-room WiFi (surcharge) is available to all guests, along with a coffee shop/cafe and a garden.
  • Other perks include:
    • An outdoor pool
    • Full breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
    • Express check-out, an elevator, and laundry services
    • Multilingual staff, luggage storage, and free newspapers
  • Room features
  • All 132 individually furnished rooms include comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like air conditioning and separate dining areas.
  • More conveniences in all rooms include:
    • Recycling and LED light bulbs
    • Deep soaking tubs and free toiletries
    • 46-inch LED TVs with premium channels and DVD players
    • Balconies, separate dining areas, and kitchens

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:30 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for IDR 550000.0 per night

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: IDR 1000000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately IDR 278000 to 336380 for adults, and IDR 98000 to 118580 for children
  • Fee for in-room wireless internet: IDR 330000 per day (rates may vary)
  • Fee for in-room wired internet: IDR 330000 per stay (rates may vary)
  • Fee for wireless internet in public areas: IDR 330000 per day (rates may vary)
  • Fee for wired internet in public areas: IDR 330000 per stay (rates may vary)
  • Airport shuttle fee: IDR 440000 per vehicle (one-way)
  • Self parking fee: IDR 120000 per day
  • Valet parking fee: IDR 170000 per day
  • Rollaway bed fee: IDR 550000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Property Registration Number 55110, 9120404332264

We should mention

24-hour pool access
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Children under 17 years old are not allowed in the spa without adult supervision

Frequently asked questions

Does The Residences at The Ritz-Carlton Jakarta, Pacific Place have a pool?

Yes, this property has an outdoor pool. Pool access is available 24 hours a day.

How much does it cost to stay at The Residences at The Ritz-Carlton Jakarta, Pacific Place?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at The Residences at The Ritz-Carlton Jakarta, Pacific Place on Jun 5, 2026 start from CA $219, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Residences at The Ritz-Carlton Jakarta, Pacific Place pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for IDR 120000 per day. Valet parking is available for IDR 170000 per day.

What time is check-in at The Residences at The Ritz-Carlton Jakarta, Pacific Place?

Check-in start time: 3 PM; Check-in end time: 2:30 PM.

What time is check-out at The Residences at The Ritz-Carlton Jakarta, Pacific Place?

Check-out is at noon.

Does The Residences at The Ritz-Carlton Jakarta, Pacific Place provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 440000 per vehicle applies.

Where is The Residences at The Ritz-Carlton Jakarta, Pacific Place located?

Located in Sudirman Central Business District, this luxury hotel is within 1 mi (2 km) of Pacific Place, Gelora Bung Karno Stadium, and Senayan National Golf Club. Grand Indonesia and Kota Kasablanka Mall are also within 3 mi (5 km). Istora MRT Station is 9 minutes by foot and Senayan MRT Station is 14 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

8.8

Cleanliness

9.2

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 78 out of 131 reviews
Rating 8 - Good. 35 out of 131 reviews
Rating 6 - Okay. 9 out of 131 reviews
Rating 4 - Poor. 5 out of 131 reviews
Rating 2 - Terrible. 4 out of 131 reviews

Reviews

Verified

10/10 Excellent

Ole W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room, friendly staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Susanti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love, Love, Love! Friendly Staff and Courteous, Variety of breakfast menu, My Favorite Juice bar. Feel Safe. Didn’t get a chance to visit Spa but the pool clean and lovely. My Husband and I will be back to stay at the Ritz again.
Stayed 9 nights in Oct 2025
Verified

10/10 Excellent

MR Alain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very good
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Wan Tat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and hotel staff are amazing, and it is a premium service apartment choice in Jakarta. Highly recommended
Stayed 2 nights in Jan 2025
Verified

8/10 Good

Arivazagan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was big and clean. location ideal for meetings and restaurants just next to the mall
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big, clean and nice room apartment. Really good service!
Nice complimentary
Beautiful Jakarta
View from our toilet
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

Noor Fairuza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My short stay at The Ritz-Calrton Jakarta, Pacific Place was amazing. The hospitality was top notch and I have nothing to complain about. The best part of the stay was the incredible customer service they provided from the moment i step in the hotel to the very moment i took my leave. Superb stay and worth every money spent.
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Trips with Kids

Location, staff services from the 1st till the last day of stays are superb. Housekeeping needs improvement in terms providing the necessity like towels and toilet papers etc. Breakfast selection is as expected. After service hotel service is super good as the hotel make an effort to contact us via email on the items that we have left behind on purposed. 😂👍
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I of four, which includes a three and 5-year old, loved our 5 days at the Ritz Carlton Pacific Place. What sets itself apart are its service, location, and amenities. The hotel has world-class service from the staff, including breakfast, front desk, concierge, spa, and pool. I’d like to thank Roch Fari from the spa and pool, who was extremely helpful and attentive. This location cannot be beaten; few hotels in Jakarta can provide everything you need within Pacific Place Mall. It’s within steps of the Jakarta MRT to get around the city and Hutan Kota. I will return in the future because my family loves the pool, and I especially love the amenities, such as the whirlpool, cold plunge, and steam room.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great hotel
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Sunildath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel in busy but nice area for shopping, very nice and helpful staff and beautiful rooms
Stayed 6 nights in Aug 2025
Verified

10/10 Excellent

Evi C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is huge and clean
Stayed 2 nights in Sep 2025
Verified

8/10 Good

IMRAN

Liked: Cleanliness, staff & service, amenities
Kitchen needs an upgrade and the sitting area, other then that, the view was super!
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Zan Yi Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with large rooms that can accommodate families! Loved the 3 bedroom apartment that had a separate helper’s room. Breakfast was great with a semi buffet approach, staff were helpful especially the concierge team who were very helpful with coordinating deliveries for us. The rooms were comfortable with great beds and pillows. The only downside was the age of the rooms and the lack of usb charging ports, definitely something for management to consider installing.
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Mohan Persad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

SUNG IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 3 nights in May 2024
Verified

8/10 Good

Hideki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食が良かった
Stayed 4 nights in May 2026
Verified

2/10 Terrible

Shun

Disliked: Cleanliness, amenities, property conditions & facilities
エントランスは日本の安価なビジネスホテルよりも質素で、部屋は暗く湿気っていて、シャンプー類は空、タオルやベッドはカビ臭く、イスラムの朝のお祈りもガラスが薄いのか朝4時から丸聞こえ、正直本当にここはリッツカールトンなのかと目を疑いました。3名分、残り5泊(数十万円)を残して1泊でチェックアウトし、過去数回泊まっているグランドハイアットジャカルタを取り直し移動しました。 二度と泊まりません。最低でした。 もっと安くて綺麗なホテルが沢山あります。 私個人の意見ですが参考になれば。
Stayed 5 nights in Feb 2026
Verified

8/10 Good

ChinYi

Liked: Cleanliness, staff & service
老舊
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Fakhri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles was geweldig geregeld! Medewerkers waren ontzettend vriendelijke medewerkers, speciale dank aan dhr Fajri.
Stayed 8 nights in Sep 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

자카르타에서의 좋은 기억

만족합니다!!
Stayed 1 night in Jun 2023
Verified

6/10 Okay

handry

Liked: Staff & service
Disliked: Room comfort

Just okay. Not really a 5 stars

Staffs are lovely. Parking area non dedicated to stay over guests, had to find available space far from hotel lobby (had to move the car to near lift after mall closed at night) Bed and pillows are bad (really bad) hurt my back and neck (my wife's too) Cleanliness are acceptable, not convenient though. No bar soap, no extra towel in the kitchen, outdated furniture. Decent TVs Staffs are great
Stayed 2 nights in Sep 2021
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Convenient/Great Staff

The apartments are a bit dated, but had everything needed. The location was very convenient for food shopping, restaurants and MRT and taxi transit. The front desk was very helpful at addressing any issues and supplying extra kitchen equipment (thank you Naomi!).
Stayed 4 nights in Jun 2021
Verified

6/10 Okay

Minas

Liked: Property conditions & facilities
Disliked: Cleanliness

Good but not really on Ritz Carlton High Level!

The apartment was comfortable and with a good setup. The water dispenser was making too much noise and we had to disconnect it from the plug. The bathrooms were not totally clean, and we found hairs from the previous resident. The slippers supplied were used by the previous resident, and although this was a two bedroom apartment for 4 persons only 2 used set of slippers supplied. The standard was not the same (was lower) than the Ritz Carton Hotels in London and Berlin where I often stay. The button for the floor in one elevator was not working. The mattress of the bed was of average to low quality. Breakfast was ok, but nothing to talk about.
Stayed 1 night in Dec 2019