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Swissôtel Jakarta PIK Avenue – Avis

4.5 out of 5
Swissôtel Jakarta PIK Avenue
Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, Jakarta, Jakarta

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 52 avis sur 107." "
Note de 8 – Bien, d’après 34 avis sur 107." "
Note de 6 – Acceptable, d’après 9 avis sur 107." "
Note de 4 – Médiocre, d’après 7 avis sur 107." "
Note de 2 – Terrible, d’après 5 avis sur 107." "

9,0/10

Propreté

9,0/10

Service et personnel

8,4/10

Commodités

8,8/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Nicolas

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en août 2022
Sean Halpin a répondu le 27 août 2022
Dear Nicolas,My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 – Bien

leslie, Lilyfield

Voyage de couple
Points forts : Commodités
Great location
Séjour de 3 nuits en février 2024
Sean Halpin a répondu le 14 mars 2024
Dear leslie, appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 – Excellent

Ananda

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Good experience. Nice decor. One feedback, the room was too cold but when turning on the heating it didnt work. There is a sewage smell in the toilet for room1948.
Séjour de 2 nuits en février 2024
Sean Halpin a répondu le 15 févr. 2024
Dear Siu Han,Grüezi. Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 – Excellent

Maida

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Sean Halpin a répondu le 13 févr. 2024
Dear Maida,Grüezi. Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

6/10 – Acceptable

Siu Shan

Voyage d’affaires
Points forts : Service et personnel, confort de la chambre
Séjour de 1 nuit en janvier 2024
Sean Halpin a répondu le 13 févr. 2024
Dear Siu Han,Grüezi. Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

4/10 – Médiocre

Mark

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel, commodités
There was no hot water for my shower - even after running the water for 10 minutes. Just 1 person to check people in dispite the hotel being busy. Had to wait to long to get check in. The price is too high for this kind of service
Séjour de 1 nuit en janvier 2024
Sean Halpin a répondu le 13 févr. 2024
Dear Mark,Grüezi. Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 – Bien

ALVIN

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Wonderful, will stay again. 100%
Séjour de 2 nuits en janvier 2024
Sean Halpin a répondu le 13 févr. 2024
Dear ALVIN,I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 – Bien

BASSAM

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice hotel with good staff and it's connected to the PIK mall also it's near the airport 10 minutes the area around is good also they good swimming pool.
Séjour de 1 nuit en décembre 2023
Sean Halpin a répondu le 13 févr. 2024
Dear BASSAM,I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 – Excellent

Roman

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Sauber und sehr gemütlich.
Séjour de 1 nuit en octobre 2023
Sean Halpin a répondu le 13 févr. 2024
Dear Roman,I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 – Excellent

Joyce

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I stayed last August and I love it. I booked again for my brother last Monday and he have no complaints. The staffing are so friendly and helpful. The hotel close to the mall, foods area and others entertainment. The service was great. My only concern is just kinda too dark in the hallway going to the rooms need more bright lights. But I’ll definitely stay again at this hotel.
Séjour de 3 nuits en décembre 2023
Sean Halpin a répondu le 10 déc. 2023
Dear Joyce,Grüezi!We are very thankful that you took the time out to leave us a 5 stars review. It gives us a great pleasure to know you have a fantastic experience with us and we look forward to having you again soon!Best regards,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 – Excellent

Collin

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
Sean Halpin a répondu le 10 déc. 2023
Dear Collin,Grüezi!We are very thankful that you took the time out to leave us a 4 stars review. It gives us a great pleasure to know you have a fantastic experience with us and we look forward to having you again soon!Best regards,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 – Bien

Kelvin

Séjour de 1 nuit en octobre 2023
Sean Halpin a répondu le 28 oct. 2023
Dear Kelvin,Grüezi!We are very thankful that you took the time out to leave us a 4 stars review. It gives us a great pleasure to know you have a fantastic experience with us and we look forward to having you again soon!Best regards,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 – Bien

CHUANLONG

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en octobre 2023
Sean Halpin a répondu le 28 oct. 2023
Dear CHUANLONG,Grüezi!We are very thankful that you took the time out to leave us a 4 stars review. It gives us a great pleasure to know you have a fantastic experience with us and we look forward to having you again soon!Best regards,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 – Bien

oksoon

Voyage d’affaires
Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en octobre 2023
Sean Halpin a répondu le 28 oct. 2023
Dear Tow Hin,Grüezi!We are very thankful that you took the time out to leave us a 4 stars review. It gives us a great pleasure to know you have a fantastic experience with us and we look forward to having you again soon!Best regards,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

6/10 – Acceptable

Chang Hyup

Points forts : Commodités
Basic quality.. Breakfast was good which costs IR302k = USD20 No bath tub, just shower booth Shopping mall is right next to hotel, but most of stores close at 10pm.
Séjour de 3 nuits en septembre 2023
Sean Halpin a répondu le 30 sept. 2023
Dear Anna,Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 – Bien

Tow Hin

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel is not bad , breakfast not so
Séjour de 5 nuits en août 2023
Sean Halpin a répondu le 3 sept. 2023
Dear Tow Hin,Grüezi!We are very thankful that you took the time out to leave us a 4 stars review. It gives us a great pleasure to know you have a fantastic experience with us and we look forward to having you again soon!Best regards,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

4/10 – Médiocre

Voyageur vérifié

Voyage d’affaires
Points faibles : Service et personnel
Séjour de 1 nuit en juillet 2023
Sean Halpin a répondu le 10 juill. 2023
Dear Anonymous,Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 – Bien

Wai Hong

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en juin 2023
Sean Halpin a répondu le 10 juill. 2023
Dear Wai Hong,Thank you for the great review of our hotel. We are glad that you enjoyed your stay.However it is to my regret that we did not meet your expectations in some areas; please allow me to express my sincerest apologies. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We hope to see you again very soon.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 – Excellent

OBO

Séjour de 2 nuits en mai 2023
Sean Halpin a répondu le 9 juin 2023
Dear OBO,Thank you for the great review of our hotel. We are glad that you enjoyed your stay.However it is to my regret that we did not meet your expectations in some areas; please allow me to express my sincerest apologies. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We hope to see you again very soon.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mars 2023
Sean Halpin a répondu le 26 mars 2023
Dear Anonyumous,Thank you for the great review of our hotel. We are glad that you enjoyed your stay.However it is to my regret that we did not meet your expectations in some areas; please allow me to express my sincerest apologies. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We hope to see you again very soon.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

2/10 – Terrible

Anna

Séjour de 1 nuit en mars 2023
Sean Halpin a répondu le 23 mars 2023
Dear Anna,Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 – Bien

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Wifi need a bit of improvement
Séjour de 4 nuits en mars 2023
Sean Halpin a répondu le 23 mars 2023
Dear Anonyumous,Thank you for the great review of our hotel. We are glad that you enjoyed your stay.However it is to my regret that we did not meet your expectations in some areas; please allow me to express my sincerest apologies. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We hope to see you again very soon.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 – Bien

Evelyn

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice room, good service. Needs to work on the lights. It’s too dark even in the bathroom. We need brighter bathroom for make up.
Séjour de 2 nuits en février 2023
Sean Halpin a répondu le 23 mars 2023
Dear Evelyn,Thank you for the great review of our hotel. We are glad that you enjoyed your stay.However it is to my regret that we did not meet your expectations in some areas; please allow me to express my sincerest apologies. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We hope to see you again very soon.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 – Bien

Chun Sik

Voyage d’affaires
Points forts : Propreté, service et personnel
All
Séjour de 2 nuits en février 2023
Sean Halpin a répondu le 23 mars 2023
Dear Chun Sik,I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 – Excellent

Jason

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Modern and luxurious I would recommend to anyone staying in Jakarta as its in the area that is clean and safe for tourist.
Sean Halpin a répondu le 20 févr. 2023
Dear Jason,I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 – Excellent

Andrew

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 6 nuits en février 2023
Sean Halpin a répondu le 12 févr. 2023
Dear Andrew,I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 – Excellent

Lau

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel is next to the shopping mall. So it’s convenient to get all the nasty within the area. The restaurant within the hotel end of shopping mall have wide range of selection for dining. The hotel room dusty is well spaced and clean. The staff is friendly and helpful to decorate my room I pre-requested. From the room at my level is a unblock.
Séjour de 2 nuits en février 2023
Sean Halpin a répondu le 7 févr. 2023
Dear LauI appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 – Excellent

HEECHUL

Séjour de 5 nuits en novembre 2022
Sean Halpin a répondu le 7 févr. 2023
Dear HEECHUL,I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 – Bien

John Jr

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en janvier 2023
Sean Halpin a répondu le 7 févr. 2023
Dear John,I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 – Bien

KWOK KEUNG

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2023
Sean Halpin a répondu le 15 janv. 2023
Dear KWOK KEUNG,My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 – Bien

Justin

Voyage en famille
Points forts : Propreté, service et personnel
Nice hotel
Sean Halpin a répondu le 15 janv. 2023
DearJustin,Grüezi. My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

2/10 – Terrible

Antonius

Séjour de 1 nuit en décembre 2022
Sean Halpin a répondu le 31 déc. 2022
Dear Antonius,Grüezi. My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 – Bien

SUNGHOON

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2022
Sean Halpin a répondu le 24 déc. 2022
Dear SUNGHOON,My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

6/10 – Acceptable

See Yue

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I think the TV menu needs to improve as I took almost an hour to see in room dining menu. The program is lagging. And on the 2nd night, the TV on itself in the middle of the night.
Séjour de 2 nuits en décembre 2022
Sean Halpin a répondu le 24 déc. 2022
Dear See Yue,Grüezi.Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 – Bien

jeni agustin

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2022
Sean Halpin a répondu le 10 déc. 2023
Dear jeni agustin,Grüezi!We are very thankful that you took the time out to leave us a 4 stars review. It gives us a great pleasure to know you have a fantastic experience with us and we look forward to having you again soon!Best regards,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 – Excellent

Leng Teck

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good hotel
Great breakfast spread, Near the airport. Conveniently located at Pik area. Easy to flag taxis from hotel. Next to Pik Avenue mall. mall has many restaurants and cafes.
Séjour de 1 nuit en octobre 2022
Sean Halpin a répondu le 26 nov. 2022
Dear Leng Teck,My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 – Excellent

Fernando

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice Customer Service
Séjour de 1 nuit en novembre 2022
Sean Halpin a répondu le 26 nov. 2022
Dear Fernando,My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 – Excellent

Fernando

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
cUSTOMER SERVICE IS GREAT!
Séjour de 1 nuit en octobre 2022
Sean Halpin a répondu le 6 nov. 2022
Dear Fernando,My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 – Excellent

Jacqueline

Séjour de 2 nuits en octobre 2022
Sean Halpin a répondu le 6 nov. 2022
Dear Jacqueline,My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 – Excellent

Satish

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great staff
Séjour de 3 nuits en octobre 2022
Sean Halpin a répondu le 26 oct. 2022
Dear Satish,My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 – Bien

Yunting, Manhattan

Séjour de 2 nuits en octobre 2022
Sean Halpin a répondu le 21 janv. 2023
Dear Yunting,My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 – Bien

Sugiarto

Séjour de 1 nuit en octobre 2022
Sean Halpin a répondu le 19 oct. 2022
Dear Sugiarto,My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 – Excellent

Sugiarto

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2022
Sean Halpin a répondu le 19 oct. 2022
Dear Sugiarto,My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 – Bien

Chan

Séjour de 1 nuit en septembre 2022
Sean Halpin a répondu le 19 oct. 2022
Dear Chan,My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 – Excellent

ling, BATANG

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
clean, quite, and convenient
Séjour de 1 nuit en septembre 2022
Sean Halpin a répondu le 23 sept. 2022
Dear ling,My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

6/10 – Acceptable

Thomas Irawan

Points forts : Service et personnel, confort de la chambre
Points faibles : Propreté, état et installations de l’hébergement
Disappointing for such a good location
Room condition is not as clean as projected. One of the rooms we checked in has foul smell with Molly air-conditioning. Drainage system in the bathroom is not working well.
Séjour de 2 nuits en septembre 2022
Sean Halpin a répondu le 16 sept. 2022
Dear Thomas Irawan,Grüezi. My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 – Excellent

Trixie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2022
Sean Halpin a répondu le 16 sept. 2022
Dear Trixie,My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 – Excellent

Vincent Bernard

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fantastic BED and Pillow Combi! Great location!
What started out as a disappointing checkin quickly became a fantastic stay. Cudos to Miss Karen and Manager Ricky for going all out to let me feel real SwissHospitality! I will definitely be back pretty soon. The location is one of the best areas in Jakarta that Ive tried that is connected to the mall. The pillow and bed was so comfortable Id rate it a perfect 10 among the hotels that Ive tried. Thanks and cheers!!!
Séjour de 1 nuit en septembre 2022
Sean Halpin a répondu le 10 sept. 2022
Dear Vincent Bernard,My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 – Excellent

Eddy

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very comfortable and great vicinities
Séjour de 3 nuits en août 2022
Sean Halpin a répondu le 18 août 2022
Dear Eddy, My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

10/10 – Excellent

Fernando

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Customer a service is superb! All staff are very helpful
Séjour de 1 nuit en juillet 2022
Sean Halpin a répondu le 2 août 2022
Dear Fernando, My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue