Dear Theodore,Thank you for staying at the JW Marriott Hotel Jakarta. We are delighted to hear about your recent stay with us. Our associates are devoted to providing exceptional service to ensure you are as comfortable, and thus, can focus on what matters most to you. We look forward to welcoming you back soon. Regards,Sumit JoshiGeneral Manager

Dear Guest, Thank you for choosing the JW Marriott Hotel Jakarta for your stay. We are delighted that you had a fulfilled stay and were able to enjoy our transportation service and facilities. We look forward to welcoming our guests back soon and to creating more meaningful moments, together. Regards, Sumit Joshi - General Manager

Dear Sin, Warmest Greetings from JW Marriott Hotel Jakarta. Thank you for choosing to stay with us and taking your valuable time for review us. We are delighted to receiving your full mark on this Guest Satisfaction Survey. There is no better rewards than to know that our guests appreciated our hard work and I am glad to share your appreciations with all members of the hotel team. Once again, thank you for your recent stay. All of us at JW Marriott Hotel Jakarta is eagerly looking forward to welcoming you back soon. Sincerely, Orhun Denizoglu General Manager JW Marriott Hotel Jakarta

Dear Douglas, Warmest Greetings from JW Marriott Hotel Jakarta. Thank you for choosing us as your preferred accommodation and taking your valuable time for sharing your experience stay with us. We are delighted to read your generous comment that you were enjoyed the accommodation. There is no better rewards than to know that our guests appreciated our hard work and I am glad to share your kind words and appreciations with all the team members. Once again, thank you for your recent stay. We look forward to welcoming you back at JW Marriott Hotel Jakarta in the near future. Sincerely, Orhun Denizoglu General Manager JW Marriott Hotel Jakarta

Dear Low Peng, Warm greetings from JW Marriott Jakarta. Thank you for staying with us and sharing a very generous feedback as well. We are humbled by your gracious compliments, especially commending our associates hospitality. Our teams are extremely dedicated to guests’ satisfaction and appreciative comments such as yours are an immense source of motivation and will always be our greatest reward. Once again, thank you for choosing to stay with us and we look forward to welcoming you back in the very near future. Sincerely, Satish Kumar General Manager

Dear Wulan, Warm greetings from JW Marriott Jakarta. Thank you for choosing to stay with us during this difficult period. We truly appreciate your business and value your honest feedback. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience and we thank you for your appreciation. At your convenience, feel free to share any additional details regarding your stay experience. Your feedback would tremendously be helpful to us as we are progressively learning to adjust our operations with the new situation, the new norm. Once again, thank you for staying at the JW Marriott Jakarta and we hope you would still give us an opportunity to serve you better in the future. Sincerely, Satish Kumar General Manager

Dear Reynold melvin, Warm greetings from JW Marriott Jakarta. Thank you for choosing to stay with us, especially during this challenging period and sharing your generous feedback as well. Rest assured that your feedback has been shared with all of the member of the hotel team. Your commendation will be motivation for us to ensure that we would always provide excellence service consistently to all of our valued guest. Once again, thank you for staying with us and we look forward to welcome you back soon. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Jakarta. Thank you for choosing to stay with us during this difficult period. We truly appreciate your business and value your honest feedback. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience and we thank you for your appreciation. In addition, we have also taken note on your comment regarding some other guests adherence to the health protocols. I have shared your feedback with our team to be looked into in details in order to prevent similar incidents in future. We are committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valuable guests, such as yourself. At your convenience, feel free to share any additional details on how we can elevate your experience further. Alternatively, I would be happy to contact you on your preferred contact detail. Your feedback would tremendously be helpful to us as we progressively learn to adjust our operations with the new situation, the new norm. Once again, thank you for staying at the JW Marriott Jakarta and we hope you would still give us an opportunity to serve you better in the future. Sincerely, Satish Kumar General Manager

Dear JEAN, Warm greetings from JW Marriott Jakarta. Thank you for choosing to stay with us during this difficult period and for taking the time to share such generous feedback as well. We are pleased to note your positive feedback and truly happy to share it with all of the member of the hotel team. It would certainly motivate them to work harder to ensure that every single guest has a great stay with us. At JW Marriott Jakarta, your satisfaction and well-being are essential to us and it has always been our endeavor to ensure that guests enjoy a pleasant and memorable experience with our services. We look forward to welcoming you back with us soon and once again, thank you for your patronage and appreciation. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Jakarta. Thank you so much for such generous feedback. I am delighted to share your feedback with all of the member of the hotel team and I am sure it would only motivate them to strive harder to ensure we would always deliver upon our guest expectation. Once again, thank you so much for choosing to stay with us during this challenging period and we hope that JW Marriott Jakarta will always be your preferred hotel. Sincerely, Satish Kumar. General Manager.

Dear Valued Guest, Warm greetings from JW Marriott Hotel Jakarta. Thank you for choosing to stay with us and providing your honest feedback as well. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Once again, thank you for staying at the JW Marriott Hotel Jakarta and we hope you choose to create more memories with us whenever your travels bring you back to Jakarta. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Hotel Jakarta. Thank you for choosing to stay with us and providing your honest feedback as well. Rest assured that your positive commendation would be shared with all of the member of the hotel team. This would further motivate us to ensure that we would always deliver upon guest expectation. Once again, thank you for staying with us and we hope to serve you again soon. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Hotel Jakarta. On behalf of the entire hotel team, we want to thank you for returning to stay with us and sharing your generous feedback as well. It is truly a delight to read your comment. Your generous comment, specifically commending our hotel cleanliness and staff friendliness, are truly appreciated and I am delighted to share it with all of the hotel team member. It is what we, at JW Marriott Hotel Jakarta, are striving for on a daily basis to achieve. Once again, thank you for choosing to stay with us and we are eagerly looking forward for your return soon. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Hotel Jakarta. Thank you for staying with us and sharing such a generous feedback as well. Rest assured that your feedback would be shared with all of the member of the hotel team. This would further motivate us to ensure that we would always deliver upon guest expectation. Once again, thank you for staying with us and we are eagerly looking forward for your return soon. Sincerely, Satish Kumar General Manager

Dear Jerry, Warm greetings from JW Marriott Hotel Jakarta. Thank you for your generous comment, especially regarding our location and variety of food. We would be sharing your comment with all of our hotel team member. This would further motivate us to ensure that we will always provide exceptional services to all of our guest. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guest, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Jakarta. Sincerely, Satish Kumar General Manager

Dear Nami, Warm greetings from JW Marriott Hotel Jakarta. Thank you for choosing to stay with us and taking the time to share your experience as well. It is delighting to learn that your recent stay had been an excellent one, specifically upon your arrival. Rest assured that your generous comment had been shared with all the member of the hotel team. This will further motivate us to ensure that we would always provide excellent service to all of our valued guest, such as yourself. Once again, thank you for staying with us and we are eagerly looking forward for your return soon. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Hotel Jakarta. On behalf of the entire hotel team, we want to thank you for choosing to stay with us and sharing your generous feedback as well. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Rest assured that your feedback has been shared with all of the member of the hotel team, specifically with Wino and Felicia. Once again, thank you for staying with us and we are eagerly looking forward for your return and hopefully a little longer. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Hotel Jakarta. Thank you for choosing to stay with us and providing your generous feedback as well. We appreciate your business and value your honest feedback. Rest assured that your feedback have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Once again, thank you for staying at the JW Marriott Hotel Jakarta and we are eagerly waiting for your return soon. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Hotel Jakarta. Thank you for choosing to stay with us and providing your generous feedback as well. We appreciate your business and value your honest feedback. Rest assured that your feedback have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Once again, thank you for staying at the JW Marriott Hotel Jakarta and we are eagerly waiting for your return soon. Sincerely, Satish Kumar General Manager

Dear Ravi, Warm greetings from JW Marriott Hotel Jakarta. Thank you for staying with us. At your convenience, please feel free to share any additional feedback regarding the hotel services. We would be very happy to receive it. We hope to be given the opportunity to welcome and serve you again should you visit Jakarta in the near future. Sincerely, Satish Kumar General Manager

Dear George, Warm greetings from JW Marriott Hotel Jakarta. We are delighted to have been your chosen hotel during your recent stay in Jakarta. Thank you so much for rating very well and providing such generous comment, specifically regarding our staff services, dining experience, and room cleanliness as well. Your feedback have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Once again, thank you for staying with us and we hope you choose to create more memories with us whenever your travels bring you back to Jakarta. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Hotel Jakarta. Thank you for choosing to stay with us and taking the time to share your recent experience as well. Your feedback regarding the pool area has been taken into consideration. We have discussed it with the appropriate department to look for ways to improve the facilities. Once again, thank you for staying with us. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Jakarta. Sincerely, Satish Kumar General Manager

Dear Kelly, Warm greetings from JW Marriott Hotel Jakarta. Thank you for choosing to stay with us for your recent travels to Jakarta. Commitment to service and guest satisfaction is a main focus and we are delighted to learn that you have rated us well. Rest assured that your feedback have been shared with all the member of the hotel team. This will further motivate us to provide exceptional services to all of our valued guest, such as yourself. Once again, thank you for staying with JW Marriott Hotel Jakarta and we look forward to serving you again soon! Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Hotel Jakarta. On behalf of the entire hotel team, I would like to thank you for staying with us and sharing your generous comment as well. It is very delighting and encouraging to hear such generous comments, particularly when it comes from those who matter the most – you! Your positive comment is what we, at JW Marriott Hotel Jakarta, are striving for on a daily basis. Rest assured that your comments have been shared with all the hotel team member. This would further motivate us to ensure that each and every single guest which we welcome at JW Marriott Hotel Jakarta receives nothing less than exceptional service during their stay. Once again, thank you so much for staying at the JW Marriott Hotel Jakarta and we are eagerly waiting for your return soon. Sincerely, Satish Kumar General Manager

Dear Tan, We are delighted to have been your chosen hotel during your recent stay in Jakarta. We appreciate your business and value your honest feedback. Your comments, specifically regarding the hotel design/decor and the shuttle services, have been shared with the hotel team. Certainly, we have some room for improvement there. We truly appreciate that you have brought this up to our attention. Once again, thank you for staying at the JW Marriott Hotel Jakarta and we hope you choose to create more memories with us whenever your travels bring you back to Jakarta. Sincerely, Satish Kumar General Manager

Dear Renju, Warm greetings from JW Marriott Hotel Jakarta. Thank you for choosing to stay with us for your recent travels to Jakarta. Commitment to service and guest satisfaction is a main focus and we are delighted to learn that you have rated us well. Rest assured that your feedback have been shared with all the member of the hotel team. This will further motivate us to provide exceptional services to all of our valued guest, such as yourself. Once again, thank you for staying with JW Marriott Hotel Jakarta and we look forward to serving you again soon! Sincerely, Satish Kumar General Manager

Dear VoonFeen, Warm greetings from JW Marriott Hotel Jakarta. Thank you for choosing to stay with us for your recent travels to Jakarta. Commitment to service and guest satisfaction is a main focus and we are delighted to learn that you have rated us well. Rest assured that your feedback have been shared with all the member of the hotel team. This will further motivate us to provide exceptional services to all of our valued guest, such as yourself. Once again, thank you for staying with JW Marriott Hotel Jakarta and we look forward to serving you again soon! Sincerely, Satish Kumar General Manager

Dear Andy, Warm greetings from JW Marriott Hotel Jakarta. Thank you for taking the time to share your recent experience with us. Your positive comment regarding our staff services is really appreciated and very encouraging. Rest assured that your comment have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Once again, thank you for staying with us and we are eagerly looking forward for your return. Sincerely, Satish Kumar General Manager

Dear Peng Hock, Warm greetings from JW Marriott Hotel Jakarta. Thank you for taking the time to share your recent experience with us. My apology for the incident which occurred during your stay with us. On our journey to consistently improving our product and service standard, clearly, we have some rooms for improvement there. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests, such as yourself. At your convenience, feel free to share any details or additional feedback on how we can elevate your experience whenever your travels bring you back to Jakarta. Sincerely, Satish Kumar

Dear Valued Guest, Warm greetings from JW Marriott Hotel Jakarta, Thank you so much for staying with us. We hope to hear more about your recent experience. At your convenience, feel free to write further details as this would be our homework to ensure that we strive to provide an exceptional service to all of our guest. We look forward to hear your response. Sincerely, Satish Kumar General Manager

Dear Dillon, Warm greetings from JW Marriott Hotel Jakarta. Thank you for choosing to stay with us and taking the time to share your valuable feedback as well. First and foremost, I would like to apologize for the shortfall of service which you had experience during your stay with us, specifically the one related to your Executive Lounge experience. On our journey to consistently improving our product and service standard, clearly, we had failed you. Rest assured that your comment have been shared with the respective department, ensuring that measures have been taken to prevent such incident from happening again. Last but not the least, we would like to regain your confidence in us, therefore, please allow us another opportunity to welcome and serve you again should you visit Jakarta in the not so distant future. Sincerely, Satish Kumar

Dear Mel, Warm greetings from JW Marriott Hotel Jakarta. Thank you so much for choosing to stay with us on your recent visit to Jakarta. We are delighted that you have rated us very well on your feedback. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Jakarta. Sincerely, Satish Kumar General Manager