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Reviews of ITC Rajputana, A Luxury Collection Hotel, Jaipur

5 out of 5
ITC Rajputana, A Luxury Collection Hotel, Jaipur
Palace Road Rajasthan, Jaipur, Rajasthan

Reviews

8.8

Excellent

Rating 10 - Excellent. 335 out of 572 reviews" "
Rating 8 - Good. 154 out of 572 reviews" "
Rating 6 - Okay. 44 out of 572 reviews" "
Rating 4 - Poor. 24 out of 572 reviews" "
Rating 2 - Terrible. 15 out of 572 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shruti at front desk is very nice and very accommodating. Made sure we have the best experience in ITC which we did.. Definitely would reccomend ITC Rajputana Jaipur
Stayed 1 night in Apr 2024

6/10 Okay

Gurudas, ISELIN

Travelled with family
Liked: Staff & service, amenities
Their Heritage rooms are good but adjacent areas are not cleaned properly and not maintained properly. Carpets are dirty and full of moisture
Stayed 3 nights in Mar 2024

10/10 Excellent

Rupinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful. Food was great. Service was unbeatable. Only issue was there was no good place to walk outside the resort.
Stayed 3 nights in Feb 2024

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. We didn't eat at their fine dining restaurant. We thought the food at their other restaurants was good (not great) but the service throughout the hotel was fabulous and the bed was so comfortable.
Stayed 1 night in Feb 2024

8/10 Good

howie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was outdated with a shower in the tub. I asked the front desk to change and they said they would but never did. In general the staff wasn't bad, but wasn't great either.
Stayed 3 nights in Jan 2024

10/10 Excellent

Menaka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and Excellent Service
Stayed 2 nights in Dec 2023
Response from ITC RAJPUATANA on Jan 3, 2024
Dear Ms. Menaka,Namaste !I wish to appreciate and thank you for the rating and comments shared with us in your review.We look forward to the pleasure of welcoming you back.Warm regards,Deependra RanaGeneral Manager

2/10 Terrible

Amit

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Not recommended- inadequate staff & not trained
Every single aspect of service was rubbish. From luggage at check-in to the worst part which was F&B. Staff didn’t have a clue about their own ordering process T JAL Mahal where we had breakfast. Half the facilities were shut (it was peak season). I will never return !!
Stayed 3 nights in Dec 2023
Response from ITC RAJPUATANA on Jan 3, 2024
Dear Mr. Amit,Namaste!We thank you for taking the time to share your feedback.I am deeply concerned with the feedback and it is disheartening to know that you did not have a pleasant experience during your recent stay.I would like to assure you that I am personally investigating the details and shall address the same in all seriousness it deserves.Warm regards,Deependra RanaGeneral Manager

10/10 Excellent

Raymond P

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent dining and lounge/bar. Staff was very friendly and professional.
Stayed 3 nights in Nov 2023
Response from ITC RAJPUATANA on Jan 3, 2024
Dear Mr. Raymond,Namaste!We thank you for taking the time to share your feedback.Warm regards,Deependra RanaGeneral Manager

6/10 Okay

Debbrat

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from ITC RAJPUATANA on Jan 3, 2024
Dear Debbrat,Namaste !I wish to appreciate and thank you for the rating and comments shared with us in your review.We look forward to the pleasure of welcoming you back.Warm regards,Deependra RanaGeneral Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Lovely communal areas, nice bar, good meal in Jal Mahal. Rooms a little dated. Well located. Unfortunately I Was woken up every morning before 7 by housekeeping staff outside the room talking loudly, ringtones etc.
Stayed 3 nights in Oct 2023
Response from ITC RAJPUATANA on Jan 3, 2024
Dear Guest,Namaste!We thank you for taking the time to share your feedback.I am deeply concerned with the feedback and it is disheartening to know that you did not have a pleasant experience during your recent stay.I would like to assure you that I am personally investigating the details and shall address the same in all seriousness it deserves.Warm regards,Deependra RanaGeneral Manager

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2023

6/10 Okay

sunita

Stayed 2 nights in Oct 2023
Response from ITC RAJPUATANA on Jan 3, 2024
Dear Ms. Sunita,Namaste !I wish to appreciate and thank you for the rating and comments shared with us in your review.We look forward to the pleasure of welcoming you back.Warm regards,Deependra RanaGeneral Manager

6/10 Okay

Ajay

Travelled with family
location is so-so. Too large with too many weddings taking place
Stayed 2 nights in Oct 2023

8/10 Good

Anindita

Travelled with partner
Liked: Staff & service, amenities
I have stayed at ITC Maurya and was looking forward to staying at ITC Rajputana but both properties are miles apart in terms of both location and rooms. ITC Rajputana is a very old property and the rooms are average at best. Breakfast was good but they messed up one of our orders for eggs. Aside from this, we took two meals at Jaipur Pavillion and they were good. The staff at the property was very professional and made efforts to make us comfortable.

10/10 Excellent

Gagandeep

Travelled with family
Liked: Property conditions & facilities
Value for money… great location, clean rooms and excellent breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

Rajesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good property
Stayed 1 night in Aug 2023
Response from General Manager on Aug 25, 2023
Dear Guest,Namaste !I wish to appreciate and thank you for the rating and comments shared with us in your review.We look forward to the pleasure of welcoming you back.Warm regards,Deependra RanaGeneral Manager

10/10 Excellent

Veeshesh

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 25, 2023
Dear Guest,Namaste !I wish to appreciate and thank you for the rating and comments shared with us in your review.We look forward to the pleasure of welcoming you back.Warm regards,Deependra RanaGeneral Manager

10/10 Excellent

khyati

Travelled with group
Liked: Amenities
Good
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 25, 2023
Dear Guest,Namaste !I wish to appreciate and thank you for the rating and comments shared with us in your review.We look forward to the pleasure of welcoming you back.Warm regards,Deependra RanaGeneral Manager

2/10 Terrible

Akshi

Disliked: Staff & service, property conditions & facilities
I had my worst experience in this 5 star property. 1. The breakfast was not of good quality. 2. Door of our room and towards balcony was broken. 3. The spa experience could have been better but the spa manager only smiled once we made the payment. 4. Worst of all, they threw my belongings and did not cooperate at all. I called them multiple times, went to reciption to understand what has happened but noone was taking the responsibility for it. 5. The person who was managing the swimming pool area was also rude. 6. Very small rooms. Worst worst experience ever. Highly disappointing. No respect for guests. No facilities. Only the cleaning staff was humble. Unprofessional managers.
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 25, 2023
Dear Guest,Warm greetings from ITC Rajputana !I would like to take this opportunity to thank you for choosing to stay at ITC Rajputana and for your feedback.We have made a note of your observations on areas which need improvement and we regret the inconvenience caused to you due to this. I would like to assure you that we are investigating the details and assure you of the necessary corrective actions.We value your patronage and look forward to your continued support.Warm regards,Deependra RanaGeneral Manager

4/10 Poor

Anjana

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Deependra on Jul 10, 2023
Dear.Ms.Anjana,Namaste and Greetings from ITC Rajputana !We are concerned that you have had occasion to rate us so low. May we request for information on your specific concern so that we are able to address it better.Warm regardsDeependra RanaGeneral Manager

8/10 Good

Simrit

Travelled with family
Good place. Could be cleaner. But good overall.
Stayed 3 nights in Jun 2023
Response from Deependra on Jul 10, 2023
Dear Guest,Namaste !Thank you for sharing your feedback with us.I look forward to the pleasure of welcoming you back.Warm regards,Deependra RanaGeneral Manager

10/10 Excellent

Rachita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great, good food very clean and the best part it's pet friendly...only the bathrooms need to be renovated which I was told that they are being renovated...location is central overall a good place for family holidays
Stayed 2 nights in Jun 2023
Response from Deependra Rana on Jun 28, 2023
Dear Ms.Rachita,Greetings from ITC Rajputana !We are grateful for the overall positive comments you have made regarding our hotel and its services. The team and I, look forward to your continued visits and assure you of our best attention at all times.Warm regards,Deependra RanaGeneral Manager

10/10 Excellent

Asmita

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property and wonderful staff!!
Stayed 1 night in Jun 2023
Response from Deependra Rana on Jun 28, 2023
Dear Ms.Asmita,Greetings from ITC Rajputana !We are grateful for the overall positive comments you have made regarding our hotel and its services. The team and I, look forward to your continued visits and assure you of our best attention at all times.Warm regards,Deependra RanaGeneral Manager

10/10 Excellent

Pankaj

Travelled with family
Liked: Property conditions & facilities
From check in to check out, the entire stay was amazing with friendly and courteous staff at every point of contact. The dining experience was particularly amazing, the highlight of every day being the vast spread for breakfast, something for every palate and dietary consideration - and if it was available, the staff found a way to make something wonderful to suit our and our kids needs. Very clean, family friendly and centrally located in the heart of Jaipur. Would highly recommend this and any ITC line of hotels.
Stayed 6 nights in Jun 2023
Response from Deependra Rana on Jun 15, 2023
Dear Mr.Pankaj,Greetings from ITC Rajputana!It gives us great pleasure to know that overall you had a comfortable stay. The entire team feels encouraged by your kind words of appreciation.We do hope you will have an opportunity to visit Jaipur soon and stay with us on your next visitWe look forward to the pleasure of welcoming you back.Warm regards,Deependra RanaGeneral Manager

6/10 Okay

Punit

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Apr 2023
Response from Deependra Rana on May 5, 2023
Dear PunitGreetings from ITC Rajputana!Thank you for sparing your valuable time to share your feedback. Warm regards,Deependra RanaGeneral Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent hotel, with excellent service overall. A point to take into consideration is the speed of service in the breakfast room, cafe and bar. It seems to be a fully respected chain of command for everything. If we needed a glass for a beer or to pour water; we noticed the order was given to another person and then to another one, and 15 minutes later we had the glass. It should be easier. Let alone a coffee or olive oil.
Stayed 3 nights in Apr 2023
Response from Deependra Rana on May 5, 2023
Dear DanielGreetings from ITC Rajputana!Thank you for sparing your valuable time to share your feedback. Warm regards,Deependra RanaGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
March 23
The overall service was great - especially dharmesh at the front was very helpful with the luggage, cars. Good breakfast.
Stayed 1 night in Mar 2023
Response from Deependra Rana on Mar 14, 2023
Dear Guest,Greetings from ITC Rajputana !Thank you for sharing your experience during your recent stay.I have shared your appreciation with the team and especially Dharmesh who is truly touched with your kind words of appreciation.We value your patronage and look forward to your continued support.Warm regards,Deependra RanaGeneral Manager

10/10 Excellent

Prashant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel
Amazing stay, just wonderful
Stayed 5 nights in Feb 2023
Response from Deependra Rana on Mar 14, 2023
Dear Guest,Greetings from ITC Rajputana !Thank you for sharing your experience during your recent stay.We value your patronage and look forward to your continued support.Warm regards,Deependra RanaGeneral Manager

10/10 Excellent

APRAMEYAA, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at this property is luxurious- decor, food, property itself, pool, children friendly. Food was excellent with many options for both vegetarians and non-vegetarians.
Stayed 1 night in Feb 2023
Response from Deependra Rana on Mar 14, 2023
Dear Guest,Greetings from ITC Rajputana !Thank you for sharing your experience during your recent stay.The team here would be delighted to see your compliments.We value your patronage and look forward to your continued support.Warm regards,Deependra RanaGeneral Manager

10/10 Excellent

Kalpesh, Carlsbad

Stayed 3 nights in Jan 2023
Response from Deependra Rana on Mar 14, 2023
Dear Guest,Greetings from ITC Rajputana !Thank you for sharing your experience during your recent stay.We value your patronage and look forward to your continued support.Warm regards,Deependra RanaGeneral Manager

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Rishi Mattu on Dec 27, 2022
Dear Mr.Kristin,Namaste,We appreciate the time taken to write this review.It gives us great pleasure to know that overall you had a pleasant stay. We look forward to the pleasure of welcoming you back.Warm regards,R.MattuGeneral Manager

8/10 Good

Stephany

Stayed 2 nights in Nov 2022
Response from R.Mattu on Dec 5, 2022
Dar Guest,Namaste !Thank you for sharing your feedback.We look forward to welcome you back in the near future.Warm regards,R.MattuGeneral Manager

10/10 Excellent

Rupinder

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from R.Mattu on Sep 15, 2022
Dear Mr.Rupinder,Namaste !I wish to appreciate and thank you for the rating shared with us in your review.We value your patronage and look forward to the pleasure of welcoming you back. Warm regards,R.MattuGeneral Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022
Response from R.Mattu on Nov 26, 2022
Dear Guest,Namaste !Thank you for sharing your feedback.We look forward to welcome you back in the near future.Warm regards,R.MattuGeneral Manager

4/10 Poor

Gabriel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and Poor service
This place looks dated and dirty. The rooms feels runned down, and the carpets in the common areas are full of stains. When you walk the corridors you can see the view of an I internal patio and it looks dirty and without maintenance. I decided to stay in this hotel after visit the ITC in Delhi for dinner and it's a lower level of experience by far! The services was very bad!!! Check in was slow and bureaucratic they asked me to feel more forms here than in any other hotel in India. Besides that the staff could not manage to print some documents that I needed for boarding my plane... Just pure incompetence
Stayed 1 night in Jul 2022
Response from R.Mattu on Jul 16, 2022
Dear Guest, Greetings from ITC Rajputana ! Thank you for taking out the time to share your feedback with us. We have made a note of your observations and we regret the inconvenience caused to you due to this. I would like to assure you that we are investigating the details and assure you of the necessary corrective actions. We thank you for your patronage and look forward to welcoming you back soon. Warm regards, R.Mattu General Manager

10/10 Excellent

Leema

Stayed 1 night in May 2022
Response from Rishi Mattu on May 27, 2022
Dear Ms.Leema, Namaste ! I am pleased to know that your recent experience was comfortable and memorable in every aspect. Thank You for your positive feedback. We do value your patronage and look forward to the pleasure of welcoming you back soon. Warm regards, Rishi Mattu General Manager

8/10 Good

Rachita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Great hotel and they are pet friendly food is amazing staff helpful and courteous.
Stayed 3 nights in Mar 2022
Response from Rishi Mattu on Mar 24, 2022
Dear Ms.Rachita, Greetings from ITC Rajputana, Jaipur ! Thank you for taking the time to share your feedback following your recent stay with us. We are grateful for the overall positive comments you have made regarding our hotel. The team here would be delighed to see your compliments. We look forward to welcoming you back in the future. Warm regards, Rishi Mattu General Manager

2/10 Terrible

Vivek

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Experience worth forgetting
Too slow check in, check out was even worse. No invoice provided. Needed too much of follow up for invoice over calls and email. Still unsure of release of credit block. Gym opens at 7.15 am. Room service is too slow. Not worth staying.
Stayed 2 nights in Feb 2022
Response from Rishi Mattu on Mar 10, 2022
Dear Mr.Vivek, Namaste ! Thank you for taking the time to share your feedback following your recent stay at the ITC Rajputana. We have made a note of your observations on areas which need improvement and we do regret the inconvenience. It is rather unfortunate that we could not meet your expectations. Please rest assured that I have addressed your feedback with the departments concerned and we are taking corrective action to prevent such recurrences in future. I am sure you will notice a perceptible difference on your next visit to our Hotel. Assuring you of our best attention at all times, Warm regards, Rishi Mattu General Manager

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous Indian architecture in the lobby and well decorated and designed rooms
Stayed 1 night in Feb 2022
Response from Rishi Mattu on Feb 26, 2022
Dear Guest, Namaste ! I wish to appreciate and thank you for the ratings and the comments shared with us in your review. We do value your patronage and we look forward to the pleasure of welcoming you back on your next visit to Jaipur. Warm regards, Rishi Mattu General Manager ITC Rajputana- A Luxury Collection Hotel

4/10 Poor

Ramandeep K

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The linens on the bed were not cleaned . The pillows were the worst. The water in the bathtub did not drain properly. Corridors were very dirty . We did complained to the manager but he did not do anything about it .Except for the morning buffet nothing was good . shame for such a good brand of hotels. Would not recommend this hotel to anyone.
Stayed 3 nights in Feb 2022
Response from Rishi Mattu on Feb 16, 2022
Dear Guest, Greetings from ITC Rajputana, Jaipur ! Thank you for taking the time to share your feedback following your recent stay at the ITC Rajputana. The concerns raised by you have been noted and we do regret the inconvenience. Please rest assured that corrective action has been taken and I am sure you will notice a perceptible difference on your next visit to our Hotel and give us an opportunity. We do value your patronage and we look forward to the pleasure of welcoming you back on your next visit to Jaipur. Warm regards, Rishi Mattu General Manager

4/10 Poor

Preeti

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2022
Response from Rishi Mattu on May 28, 2022
Dear Guest, Namaste ! We are concerned that you have had occasion to rate us so low. May we request for information on your specific concern so that we are able to address it better. We will look forward to hearing from you. Warm regards, Rshi Mattu General Manager

10/10 Excellent

AVINASH, Cerritos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Good service and very welcoming staff.
Stayed 1 night in Jan 2022
Response from Rishi Mattu on Jan 12, 2022
Dear Mr. Avinash, Namaste ! I wish to appreciate and thank you for the comments shared with us in your review. It is heartening to note your appreciation about the property, service and associates. We do value your patronage and look forward to the pleasure of welcoming you back soon. Warm regards, Rishi Mattu General Manager

8/10 Good

MOHAMMED RAFI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The facilities were good , size of room good , getting old . Lobby area very good . Service was good courteous staff . Over all a good stay .
Stayed 1 night in Dec 2021
Response from Rishi Mattu on Jan 8, 2022
Dear Mr.Mohammed Rafi, Greetings from ITC Rajputana, Jaipur ! Thank you for taking the time to share your feedback following your recent stay with us. We are grateful for the overall positive comments you have made regarding our hotel. Assuring you of our best attention at all times. Warm regards, Rishi Mattu General Manager

6/10 Okay

Prajyot

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Quality and standards have gone down at ITC.
I have stayed ahis location several times. However this time the hotel was not accommodating to our guest needs even after several requests. The standards have definitely dropped at this properly. Additionally, the room had really bad bathroom odor which was not addressed and the room change request was also not addressed. We will not be staying here going forward.
Stayed 3 nights in Dec 2021
Response from Rishi Mattu on Dec 30, 2021
Dear Guest, Greetings from ITC Rajputana, Jaipur ! I wish to appreciate and thank you for the comments shared with us in your review. We have taken cognizance of your feedback regarding orders, the room change and bathroom odor and wish to assure you that I am personally addressing the same. Sincerely regret the inconvenience. We do hope you will notice a perceptible difference on your next visit to the Hotel. We request you to kindly give us an opportunity to "make amends" and re-establish credibility with you. We do value your patronage and look forward to the pleasure of welcoming you back soon. Warm regards, Rishi Mattu General Manager

8/10 Good

Daljit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In this property COVID protocols are being followed rigidly.
Stayed 2 nights in Dec 2021
Response from Rishi Mattu on Dec 13, 2021
Dear Guest, Namaste ! I wish to appreciate and thank you for the rating and comments shared with us in your review. We value your patronage and look forward to the pleasure of welcoming you back. Warm regards, Rishi Mattu General Manager ITC Rajputana – A Luxury Collection Hotel

8/10 Good

Perminder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonder full stay at ITC Rajputana
Stayed 2 nights in Oct 2021
Response from Rishi Mattu on Nov 12, 2021
Dear Guest, Namaste ! I wish to appreciate and thank you for the rating and comments shared with us in your review. We look forward to the pleasure of welcoming you back soon. Warm regards, Rishi Mattu General Manager

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2021
Response from Rishi Mattu on Nov 12, 2021
Dear Guest, Namaste ! I wish to appreciate and thank you for the rating shared with us in your review. We look forward to the pleasure of welcoming you back soon. Warm regards, Rishi Mattu General Manager

10/10 Excellent

Jaideep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Rishi Mattu on Nov 12, 2021
Dear Guest, Namaste ! I wish to appreciate and thank you for the rating shared with us in your review. We look forward to the pleasure of welcoming you back soon. Warm regards, Rishi Mattu General Manager

8/10 Good

deepak

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Oct 2021
Response from Rishi Mattu on Nov 12, 2021
Dear Guest, Namaste ! I wish to appreciate and thank you for the rating shared with us in your review. We look forward to the pleasure of welcoming you back soon. Warm regards, Rishi Mattu General Manager

8/10 Good

Rakesh Kumar

Business traveller
Liked: Cleanliness, staff & service, amenities
The property maintenance requires improvement, staff was nice and polite. Food was good.
Stayed 1 night in Sep 2021
Response from Rishi Mattu on Sep 9, 2021
Dear Mr.Rakesh Kumar, Greetings from ITC Rajputana, Jaipur ! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate for highlighting the areas which need improvement. I would like to assure you that your feedback has been shared with relevant department heads for immediate necessary action. I am sure you will notice a perceptible difference on your next visit. We look forward to the pleasure of welcoming you back soon. Warm regards, Sincerely, Rishi Mattu General Manager