Title: WelcomHeritage Traditional - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # WelcomHeritage Traditional Haveli Hotel in Jaipur with a full-service spa and free breakfast ![Lobby sitting area](https://images.trvl-media.com/lodging/3000000/2670000/2668400/2668335/11070f52.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Indoor pool](https://images.trvl-media.com/lodging/3000000/2670000/2668400/2668335/c11f061c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property)](https://images.trvl-media.com/lodging/3000000/2670000/2668400/2668335/74682311.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium Room](https://images.trvl-media.com/lodging/3000000/2670000/2668400/2668335/fec5ad90.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/3000000/2670000/2668400/2668335/4fc90a56.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in Bani Park, WelcomHeritage Traditional Haveli offers a tranquil getaway. Start your day with a full breakfast, savor Indian cuisine at Zaika, and unwind with spa treatments. Enjoy the indoor pool, dry cleaning services, and free WiFi for a relaxing experience. 8.0 Very good ## Popular amenities - Bar - Spa - Pool - Room service - Breakfast included - Laundry ## Room options ### Check availability for these dates Tonight [Oct. 4 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=2668335&PinnedHotelID=2668335&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=2668335&PinnedHotelID=2668335&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 5 - Oct. 6](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=2668335&PinnedHotelID=2668335&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=2668335&PinnedHotelID=2668335&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=2668335&PinnedHotelID=2668335&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=2668335&PinnedHotelID=2668335&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=2668335&PinnedHotelID=2668335&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=2668335&PinnedHotelID=2668335&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 4 of 4 rooms ![Deluxe Room](https://images.trvl-media.com/lodging/3000000/2670000/2668400/2668335/e6f80562.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 8.0 Very good 1 review ### Highlights Soundproofed Fireplace Air conditioning LED TV Private bathroom Bathrobes Rainfall showerhead Hair dryer - 237 sq ft - Sleeps 3 - 1 King Bed OR 1 Twin Bed ![Premium Room](https://images.trvl-media.com/lodging/3000000/2670000/2668400/2668335/b7e9c447.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room ### Highlights Soundproofed Fireplace Air conditioning LED TV Bathrobes Rainfall showerhead Private bathroom Coffee/tea maker - Sleeps 2 - 1 King Bed OR 1 Twin Bed ![Heritage Suite](https://images.trvl-media.com/lodging/3000000/2670000/2668400/2668335/b8f23402.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Heritage Suite ### Highlights Soundproofed Fireplace Air conditioning LED TV Bathrobes Rainfall showerhead Private bathroom Coffee/tea maker - Sleeps 2 - 1 King Bed OR 1 Twin Bed ### Special Package Room ### Highlights Soundproofed Fireplace Air conditioning LED TV Bathrobes Rainfall showerhead Private bathroom Coffee/tea maker - Sleeps 3 - 1 Double Bed ## You may also like Ad ![2 restaurants, breakfast, lunch, dinner served; international cuisine](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4380000/4370600/4370537/7fa9b178_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Jaipur Marriott Hotel Durgapura - Hot tub - Spa - Parking included - Free WiFi 9.0 Wonderful 582 reviews CA $102 CA $107 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Jaipur-District-Hotels-Jaipur-Marriott-Hotel.h4370537.Hotel-Information?chkin=2025-10-12&chkout=2025-10-13&rm1=a2®ionId=6052917&destination=Jaipur District&destType=MARKET&latLong=26.91925,75.78748&searchId=b71f1868-ed71-48a5-a909-922b3b463d64&top_cur=CAD) Ad ![Restaurant](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/119000000/118510000/118509900/118509871/d6f658ca_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Fairfield By Marriott Jaipur Tonk Road Tonk Road 9.0 Wonderful 2 reviews CA $55 CA $58 total includes taxes & fees Oct 30 - Oct 31 [](https://www.expedia.ca/Jaipur-District-Hotels-Fairfield-By-Marriott-Jaipur-Tonk-Road.h118509871.Hotel-Information?chkin=2025-10-30&chkout=2025-10-31&rm1=a2®ionId=6052917&destination=Jaipur District&destType=MARKET&latLong=26.91925,75.78748&searchId=b71f1868-ed71-48a5-a909-922b3b463d64&top_cur=CAD) Ad ![Bar (on property)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2830000/2826900/2826831/5b6daf88_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Fairfield by Marriott Jaipur Bani Park - Parking included - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 118 reviews CA $79 CA $82 total includes taxes & fees Oct 6 - Oct 7 [](https://www.expedia.ca/Jaipur-District-Hotels-Fairfield-By-Marriott-Jaipur-Bani-Park.h2826831.Hotel-Information?chkin=2025-10-6&chkout=2025-10-7&rm1=a2®ionId=6052917&destination=Jaipur District&destType=MARKET&latLong=26.91925,75.78748&searchId=b71f1868-ed71-48a5-a909-922b3b463d64&top_cur=CAD) Ad ![4 restaurants, international cuisine](https://images.trvl-media.com/lodging/8000000/7250000/7242500/7242492/c9a8562f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Jaipur City Centre by IHG C-Scheme - Pool - Spa - Parking included - Free WiFi 8.6 Excellent 444 reviews CA $82 CA $94 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Jaipur-District-Hotels-Holiday-Inn-Jaipur-City-Centre.h7242492.Hotel-Information?chkin=2025-10-12&chkout=2025-10-13&rm1=a2®ionId=6052917&destination=Jaipur District&destType=MARKET&latLong=26.91925,75.78748&searchId=b71f1868-ed71-48a5-a909-922b3b463d64&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FJaipur-District-Hotels-WelcomHeritage-Traditional-Haveli.h2668335.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FJaipur-District-Hotels-WelcomHeritage-Traditional-Haveli.h2668335.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C26.92733%2C75.79062&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=us2ZZmn_ggV1gfid4F4miBuAVeQ=) A C-4, Gayatri Marg, Swai Jai Singh Highway, Jaipur, Rajasthan, 302016 #### What's nearby - M.I. Road - 11 min walk - 1.0 km - Ajmer Road - 14 min walk - 1.2 km - Nahargarh Fort - 4 min drive - 3.3 km - City Palace - 4 min drive - 4.3 km - Hawa Mahal - 5 min drive - 4.7 km #### Getting around - Jaipur Railway Station - 15 min walk - Jaipur Metro Station - 18 min walk - Sanganer Airport (JAI) - 36 min drive #### Restaurants - ‪Taikhana Bar and Restaurant - ‬4 min walk - ‪Rawat Mishtan Bhandar - ‬15 min walk - ‪Kanji Hotel - ‬15 min walk - ‪The Forresta Kitchen & Bar - ‬11 min walk - ‪Jaipur Local - ‬17 min walk ## About this property ### WelcomHeritage Traditional Haveli Hotel near Hawa Mahal At WelcomHeritage Traditional Haveli, you can look forward to free full breakfast, a terrace, and dry cleaning/laundry services. Treat yourself to a massage at the onsite spa. The on-site restaurant, Zaika, features Indian cuisine. Free in-room WiFi is available to all guests, along with a bar and a business center. Other perks include: - An indoor pool - Free self parking - A roundtrip airport shuttle (surcharge), express check-out, and express check-in - Meeting rooms, ATM/banking services, and concierge services Room features All guestrooms at WelcomHeritage Traditional Haveli boast comforts such as fireplaces and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes. More amenities include: - Bathrooms with rainfall showers - LED TVs with digital channels - Wardrobes/closets, electric kettles, and daily housekeeping ### Awards and affiliations The property is a member of Heritage Hotels of India. ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/2000000/1080000/1071900/1071809/e394bded.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Umaid Bhawan - A Heritage Style Boutique Hotel Bani Park - Pool - Breakfast included - Parking included - Free WiFi 8.8 Excellent 800 reviews CA $113 CA $119 total includes taxes & fees Oct 6 - Oct 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=1071809&PinnedHotelID=1071809&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/2000000/1500000/1495600/1495557/3f2a59da.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Umaid Mahal - A Heritage Style Boutique Hotel Bani Park - Pool - Parking included - Free WiFi - Restaurant 8.8 Excellent 570 reviews CA $101 CA $107 total includes taxes & fees Oct 10 - Oct 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=1495557&PinnedHotelID=1495557&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/114000000/113750000/113748200/113748161/f8d8d91e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BRIJ CASTLE Amer Fort Road - Breakfast included - Parking included - Free WiFi - Restaurant 9.8 Exceptional 9 reviews CA $113 CA $119 total includes taxes & fees Oct 6 - Oct 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=113748161&PinnedHotelID=113748161&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/3000000/2830000/2826900/2826831/8d99d70c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fairfield by Marriott Jaipur Bani Park - Parking included - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 118 reviews CA $79 CA $82 total includes taxes & fees Oct 6 - Oct 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=2826831&PinnedHotelID=2826831&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/6000000/5940000/5932500/5932432/af20b838.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis Jaipur City Centre Civil Lines - Pool - Spa - Parking included - Free WiFi 7.8 Good 310 reviews CA $50 CA $53 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=5932432&PinnedHotelID=5932432&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/12000000/11300000/11298900/11298895/550ad808.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Rajasthan Palace - A Heritage Boutique Hotel in Jaipur Adarsh Nagar - Pool - Kids pool - Parking included - Free WiFi 8.4 Very good 24 reviews CA $78 CA $82 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=11298895&PinnedHotelID=11298895&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, breakfast, lunch, dinner served; international cuisine](https://images.trvl-media.com/lodging/8000000/7870000/7864600/7864542/afb1be83.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Jaipur Civil Lines - Pool - Spa - Kids pool - Parking included 8.6 Excellent 611 reviews CA $105 CA $110 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=7864542&PinnedHotelID=7864542&HadPinnedHotel=true®ionId=-1&adults=2) ![4 restaurants, international cuisine](https://images.trvl-media.com/lodging/8000000/7250000/7242500/7242492/c9a8562f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Jaipur City Centre by IHG C-Scheme - Pool - Spa - Parking included - Free WiFi 8.6 Excellent 444 reviews CA $82 CA $94 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=7242492&PinnedHotelID=7242492&HadPinnedHotel=true®ionId=-1&adults=2) ![Property amenity](https://images.trvl-media.com/lodging/4000000/3030000/3029900/3029825/1eb6e907.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Jaipur, City Square Tonk Road - Pool - Spa - Parking included - Free WiFi 7.8 Good 312 reviews CA $72 CA $76 total includes taxes & fees Oct 21 - Oct 22 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=3029825&PinnedHotelID=3029825&HadPinnedHotel=true®ionId=-1&adults=2) ![Luxury Quadruple Room](https://images.trvl-media.com/lodging/110000000/109720000/109714300/109714249/bb94c12c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Raghunath Haveli - A Heritage Homestay Pink City - Breakfast included - Free WiFi - Air conditioning - Laundry 9.6 Exceptional 16 reviews CA $57 CA $59 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=109714249&PinnedHotelID=109714249&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Roundtrip airport shuttle (surcharge) - Free self parking on site ### Food and drink - Free full breakfast available daily - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - Zaika ### Things to do - Billiards/pool table - Full-service spa - Indoor pool ### Family friendly - Indoor pool - Laundry facilities - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Laundry facilities - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Business center - Meeting rooms ### Outdoors - Terrace ### Full-service spa - Massage ### Accessibility - Elevator - Tile flooring in room ### More - Banquet hall - Smoking not allowed ## Room amenities ### Bathroom - Bathrobes - Private bathroom - Rainfall showerhead - Shower - Slippers - Towels provided ### Entertainment - LED TV with digital channels ### Food and drink - Coffee/tea maker - Electric kettle - Limited room service - Minibar ### More - Air conditioning - Desk - Fireplace - Laptop workspace - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 1:00 PM; Check-in end time: anytime Express check-in available Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM Express check-out available ### Special check-in instructions Guests must transfer via Shuttle to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Cribs (infant beds) are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards ### We should mention A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1 ### Property is also known as Traditional Haveli WelcomHeritage Traditional Haveli WelcomHeritage Traditional Haveli Hotel WelcomHeritage Traditional Haveli Hotel Jaipur WelcomHeritage Traditional Haveli Jaipur WelcomHeritage Traditional Haveli Hotel WelcomHeritage Traditional Haveli Jaipur WelcomHeritage Traditional Haveli Hotel Jaipur ## Frequently asked questions ### Does WelcomHeritage Traditional Haveli have a pool? > Yes, this property has an indoor pool. ### How much does it cost to stay at WelcomHeritage Traditional Haveli? > As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at WelcomHeritage Traditional Haveli on Oct 5, 2025 start from CA $96.17, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Jaipur-District-Hotels-WelcomHeritage-Traditional-Haveli.h2668335.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is WelcomHeritage Traditional Haveli pet-friendly? > No, pets are not allowed at this property. ### How much is parking at WelcomHeritage Traditional Haveli? > Self parking is free at this property. ### What time is check-in at WelcomHeritage Traditional Haveli? > Check-in start time: 1:00 PM; Check-in end time: anytime. ### What time is check-out at WelcomHeritage Traditional Haveli? > Check-out is at 11:00 AM. ### Does WelcomHeritage Traditional Haveli provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Where is WelcomHeritage Traditional Haveli located? > Located in Bani Park, this spa hotel is within a 15-minute walk of Station Road and M.I. Road. Ajmer Road and Sansar Chandra Road are also within 1 mi (2 km). Jaipur Metro Station is 18 minutes by foot and Sindhi Camp Metro Station is 19 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## WelcomHeritage Traditional Haveli Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 6.6 Location ### 8.6 Staff & service ### 7.6 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 5 8 - Good 2 6 - Okay 3 4 - Poor 0 2 - Terrible 1 ### 10/10 Excellent #### Riccardo Apr 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Comfort and quality of service, including spa and restaurant ##### Riccardo Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Sachi Dec 21, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Welcoming WelcomHeritage! Wonderful property. Very nice people. ##### Sachi Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Digvijay Aug 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities dece ##### Digvijay Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Divya Mar 13, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice property. We thoroughly enjoyed staying here. The staff was hospitable. Their food was really nice and non-spicy. Room was comfortable. It was a pleasant stay. ##### Divya Stayed 2 nights in Mar 2024 ### 6/10 Okay #### Nitin Jan 28, 2024 Liked: Cleanliness Disliked: Amenities exterior is good. The rooms are pretty average. No proper toiletries in the room. It was NOT a bad experience, i just had a little higher expectations considering the rating ##### Nitin Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Dr Harpreet Singh Apr 9, 2024 Liked: Cleanliness, staff & service, property conditions & facilities ##### Dr Harpreet Singh Stayed 1 night in Apr 2024 ### 6/10 Okay #### Justas Dec 21, 2018 Liked: Cleanliness, staff & service #### Average hotel only if the price is right The room was noisy, dark and the bed was super hard and uncomfortable. ##### Justas Stayed 1 night in Dec 2018 ### 8/10 Good #### Lisa, Melbourne, Aus Jan 28, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Central, cosy and lovely hotel. Loved my stay at this traditional haveli. The staff are wonderful. ##### Lisa ### 8/10 Good #### Muhammad Oct 19, 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The heritage suite Good service all round. Taxis and auto rickshaws easily available. The rooms are large especially the heritage suites. Nice big bathrooms and spacious bedrooms. The service is great, msnager and staff go out of their way to ensure you are comfortable. The hotel itself is beautiful and well maintained as a heritage hotel. I would recommend to all. ##### Muhammad ### 2/10 Terrible #### SDK01 Sep 27, 2014 Liked: Cleanliness Disliked: Staff & service, room comfort #### Expect to be Cheated, Not Get What you Pay For I had booked 2 Heritage Rooms at the hotel, about 6 weeks prior to the stay . A couple of hours after check in we compared the rooms + online photograph that we discovered that though one room was the heritage Golden suite (201) the other room was regular/deluxe room (307). I appreciate that the hotels do occasionally have inventory management issues - but I expect to be told upfront, and not have to discover it. I spoke to the duty manager (Naren) and to Hotels.com agent (Rahul) who conceded I was given the wrong rooom. They said that the only person who could resolve it was the manager. The manager was not reachable on phone that late in night (Naren, Rahul & I each tried). The next morning, the lady at front desk confirmed she was aware of the issue and would resolve once the manager came in. I spoke to hotels.com (Sonali, this time) and they conceded that we did not get the right room. She spoke to the Director, Reservations at Heritage Hotels and the Director apparently accepted that they had some communication issue - with record of only one room reservation. Sonali offered a discounted rate though she asked for 3 days to do so. The fun part is that was when we returned to the hotel this evening - Ms Anamika tried to convince me that the room we were given was also a heritage suite. This when two others from the hotel staff agreed that it was not. Book this hotel only if you are willing to risk being cheated and expect to be blatantly lied to. ##### SDK01