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Reviews of Sleep Inn Jacksonville Airport

2.5 out of 5
Sleep Inn Jacksonville Airport
14585 Duval Rd, Jacksonville, FL

Reviews

7.0

Good

Rating 10 - Excellent. 312 out of 1006 reviews" "
Rating 8 - Good. 275 out of 1006 reviews" "
Rating 6 - Okay. 162 out of 1006 reviews" "
Rating 4 - Poor. 114 out of 1006 reviews" "
Rating 2 - Terrible. 143 out of 1006 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service. Always top notch.
Stayed 2 nights in Apr 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
I rent from them because they are the best choice.
Stayed 1 night in Apr 2024

10/10 Excellent

OMAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay for great price and very safe area
Stayed 1 night in Apr 2024

8/10 Good

Charlene M

Travelled with family
Liked: Property conditions & facilities
Convenient
Stayed 2 nights in Mar 2024

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities
The woman at the front desk was very friendly and helpful. She must work long hours because she checked us in at 10:30ish and she was setting up and maintaining the breakfast in the morning. Room was nice but smelled a little funny and there was a problem on the ceiling....paint was bubbled and some had chipped away. It looked very nice as long as you didn't look up (haha) Perfect for our needs. Just a quick stay before heading on our way in the morning.
Stayed 1 night in Apr 2024
Response from Umesh on Apr 15, 2024
Thank you for taking time and review us. We will try our best to keep up.

4/10 Poor

Kaden

Disliked: Amenities, property conditions & facilities
Small Lobby, extremely small room, bed was advertised a queen but was MAYBE a full size at best. Bed was hard as a rock. Will not be back,
Stayed 1 night in Apr 2024
Response from Umesh on Apr 14, 2024
Thank you for taking time and review us. We are very sorry for your bed experience. We will try our best to improve our service. Thank you for your business.

6/10 Okay

Kim

Liked: Staff & service
Disliked: Property conditions & facilities
The carpet and floors were dirty.
Stayed 1 night in Apr 2024
Response from Umesh on Apr 8, 2024
Thank you for taking time and review us. We are very sorry for your bed experience at our hotel. We will try our best to improve our service.

10/10 Excellent

Mable

Travelled with family
Everything was good
Stayed 1 night in Apr 2024
Response from Umesh on Apr 8, 2024
Thank you for taking time and review us. We will try our best to keep up.

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and shopping center
Stayed 1 night in Mar 2024
Response from Umesh on Apr 8, 2024
Thank you for taking time and review us. We will try our best to keep up.

8/10 Good

Kadiatu

Liked: Cleanliness, staff & service, property conditions & facilities
The property was in better condition than another property I stayed in in another state. The sink had a backup that needs to be fixed.
Stayed 1 night in Mar 2024
Response from Umesh on Apr 2, 2024
Thank you for taking time and review us. We will try our best to keep up.

10/10 Excellent

Brenda

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Umesh on Apr 2, 2024
Thank you for taking time and review us. We will try our best to keep up.

10/10 Excellent

sherrill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet
Stayed 1 night in Mar 2024
Response from Umesh on Apr 2, 2024
Thank you for taking time and review us. We will try our best to keep up.

10/10 Excellent

Ki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tuyệt vời
Stayed 1 night in Mar 2024
Response from Umesh on Apr 2, 2024
Thank you for taking time and review us. We will try our best to keep up.

8/10 Good

Clinton

Travelled with family, Business traveller
Hotel could use some TLC
Stayed 1 night in Mar 2024
Response from Umesh on Mar 30, 2024
Thank you for taking time and review us. We will try our best to improve.

6/10 Okay

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The price was good but you can tell the property has aged without much upkeep. When entering the lobby you could tell it was not like the pictures. The breakfast area is very, very small. The staff were very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Umesh on Mar 29, 2024
Thank you for taking time and review us. We are very sorry for your bed experience at our hotel. We will try our best to improve our service.

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
It was very much so worth the value
Stayed 1 night in Mar 2024
Response from Umesh on Mar 26, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

8/10 Good

Hui Qiong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was good and ataff was great. Some customers were not so respectful of others gueats one woman broke front door as she atormed out screaming obscenities at someone on the phone
Stayed 1 night in Mar 2024
Response from Umesh on Mar 25, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

4/10 Poor

Ralph

It was near the airport. That's good.
Stayed 1 night in Mar 2024
Response from Umesh on Mar 24, 2024
Thank you for taking time and review us. We are very sorry for your bed experience at our hotel. We will try our best to improve our service.

6/10 Okay

Cathy

Travelled with partner
Disliked: Property conditions & facilities
Elevator broken. Room was dingy and just ok.
Stayed 1 night in Mar 2024
Response from Umesh on Mar 23, 2024
Thank you for taking time and review us. We are very sorry for your bed experience at our hotel. We will try our best to improve our service.

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Is dirty nasty. The back door was propped open, and the window in the door was shattered. Very unsafe.
Stayed 1 night in Mar 2024
Response from Umesh on Mar 20, 2024
Thank you for taking time and review us. We will try our best to improve our service.

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price it was exceptional. Breakfast was basic but they did have eggs and yogurt so better than the real cheap continental options.
Stayed 1 night in Mar 2024
Response from Umesh on Mar 24, 2024
Thank you for taking time and review us. We are very sorry for your bed experience at our hotel. We will try our best to improve our service.

4/10 Poor

Alexandra

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Had to clean bathroom it was dirty
Stayed 1 night in Mar 2024
Response from Umesh on Mar 19, 2024
Thank you for taking time and review us. We will try our best to improve our service. Thank you for your business.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service
Stayed 1 night in Mar 2024
Response from Umesh on Mar 19, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

10/10 Excellent

Ankit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Umesh on Mar 18, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

6/10 Okay

Julianne

Liked: Staff & service
Disliked: Property conditions & facilities
Older property. Needs some Reno.
Stayed 1 night in Mar 2024
Response from Umesh on Mar 17, 2024
Thank you for taking time and review us. we will try our best to improve our service.

8/10 Good

Chonnikan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its convenient
Stayed 1 night in Mar 2024
Response from Umesh on Mar 17, 2024
Thank you for taking time and review us. we will try our best to keep our service.

2/10 Terrible

Paul

Stayed 1 night in Mar 2024
Response from Umesh on Apr 8, 2024
Thank you for taking time and review us. We are very sorry for your bed experience at our hotel. We will try our best to improve our service.

6/10 Okay

Fred

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room Was Dirty Bathroom and bed sheets dirty
Stayed 2 nights in Mar 2024
Response from Umesh on Mar 16, 2024
Thank you for taking time and review us. We are very sorry for your bed experience at our hotel. We will try our best to improve our service.

8/10 Good

Deborah

Travelled with partner
Disliked: Property conditions & facilities
The property seemed old and run down also roach was crawling up wall.
Stayed 1 night in Mar 2024
Response from Umesh on Mar 15, 2024
Thank you for taking time and review us. We will try our best to improve our service. Thank you for your business.

8/10 Good

Larrie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean, courteous staff.
Stayed 1 night in Mar 2024
Response from Umesh on Mar 15, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

8/10 Good

Leonard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent manager and warm and friendly staff
Stayed 1 night in Feb 2024

4/10 Poor

Karen

Liked: Staff & service
Disliked: Cleanliness
Staff was super helpful can’t complain. However the rooms were not clean. The shower was dirty, soap scum and hairs were in it. The sink had a lot of hard water stains in the handles and sink itself. The toilet had a good amount of tar. We arrived at 1 am and didn’t stay to say we didn’t want our reservation anymore because we had had 2 delays in our flight. We stayed and we aren’t going back.
Stayed 1 night in Mar 2024
Response from Umesh on Mar 14, 2024
Thank you for taking time and review us. We are very sorry for your bed experience at our hotel. We will try our best to improve our service.

6/10 Okay

Elizabeth

Liked: Cleanliness
We were by door to stairs and it was slamming loudly
Stayed 1 night in Mar 2024
Response from Umesh on Mar 13, 2024
Thank you for taking time and review us. We are very sorry for your bed experience at our hotel. We will try our best to improve our service.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Umesh on Mar 12, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

2/10 Terrible

Mikelle

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I hate leaving negative reviews but this was unacceptable. The lobby, hallway and elevator all looked like they hadn't been vacuumed or wiped down in months. The rooms were the same, with major crumbs and debris across the floor and in every corner, stained sheets and bathroom fixtures, huge gap under the door and I had to laugh at a lamp that had been poorly duct taped back together. Possibly not a fault of the facility but more the location: I woke up to an altercation in the parking lot that ended in someone screaming that something was stolen and peeling out of the parking lot with a destroyed bumper. Needless to say due to the cleanliness issues I skipped the breakfast offering. To top it all off I left quickly and later found my rental car had been damaged at some point in the less than10 hours I was parked there. The staff was nice enough but I only saw them in passing and did not have the energy or time to address any of this during my short layover
Stayed 1 night in Mar 2024
Response from Umesh on Mar 12, 2024
Thank you for taking time and review us. We are very sorry for your bed experience at our hotel. We will try our best to improve our service.. Thank you for your business.

8/10 Good

Sheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Did see a bug in room.
Stayed 1 night in Mar 2024
Response from Umesh on Mar 12, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

8/10 Good

John

Stayed 1 night in Mar 2024
Response from Umesh on Apr 2, 2024
Thank you for taking time and review us. We will try our best to keep up.

4/10 Poor

Randy

Liked: Staff & service
Disliked: Cleanliness
Room was filthy. Dirty towel under the sink. Floors were very dirty. I won’t consider staying there again.
Stayed 1 night in Mar 2024
Response from Umesh on Mar 12, 2024
Thank you for taking time and review us. We are very sorry for your bed experience at our hotel. We will try our best to improve our service.. Thank you for your business.

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle and convenience
Stayed 1 night in Feb 2024
Response from Umesh on Mar 12, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

6/10 Okay

Brent

Travelled with family
Liked: Cleanliness
Area felt ssfe and.clean. room was not as clean as it could have been and is dated. Hallways smelled of smoke.
Stayed 1 night in Mar 2024
Response from Umesh on Mar 9, 2024
Thank you for taking time and review us. We are very sorry for your bed experience at our hotel. we will try our best to improve our service. Thank you for your business.

10/10 Excellent

Jerrica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 4 nights in Mar 2024
Response from Umesh on Mar 9, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business..

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice
Stayed 1 night in Feb 2024
Response from Umesh on Feb 29, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

8/10 Good

Teresa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property
Stayed 1 night in Feb 2024
Response from Umesh on Mar 2, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

8/10 Good

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peace full
Stayed 3 nights in Feb 2024
Response from Umesh on Feb 26, 2024
Thank you for taking time and feedback us. We will try our best to keep up our service. Thank you for your business.

4/10 Poor

Michelle

Stayed 1 night in Feb 2024
Response from Umesh on Mar 21, 2024
Thank you for taking time and review us. We will try our best to improve our service. Thank you for your business

4/10 Poor

Pamela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty hotel… knob broke off in bathroom… rude front desk… filthy elevator and people hanging around outside at the end of building
Stayed 1 night in Feb 2024
Response from Umesh on Feb 25, 2024
We are very sorry for your bed experience at our hotel. We will try our best to improve our service. Thank you for your business.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient for flying in or out of JAX. Airport transfer service was very prompt and friendly.
Stayed 1 night in Feb 2024
Response from Umesh on Feb 25, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business..

10/10 Excellent

Salvador

Stayed 1 night in Feb 2024
Response from Umesh on Mar 21, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, safe, quick shuttle to airport.
Stayed 1 night in Feb 2024
Response from Umesh on Feb 19, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

2/10 Terrible

Shawn

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Couldn’t turn shower on then couldn’t turn it off. Things were rigged to keep working that should have been replaced shower and heater/ac had a short in the plug very dangerous. I could go on but…
Stayed 1 night in Feb 2024
Response from Umesh on Feb 18, 2024
We are very sorry for your bed experience at our hotel. We will try our best to improve our service. Thank you for your business.