When we arrived at check in (3 PM) and the room wasn't ready. We were told to wait in the lobby and a room should be ready in <30 mins. After 30 minutes I checked, and a new front desk attendant was there and said he wasn't aware we were waiting in the lobby. He then promptly got us a key.
The facility itself is very nice, clean and well done. The built in shower chair was a bonus (I usually bring my own).
Things got very noisy after 1AM both in the parking lot and in neighboring rooms.