The gem of this property is the front desk staff--they were all extremely kind. When housekeeping was late cleaning our room for check-in, she found us another room so we wouldn't have to continue waiting in the lobby. In addition, the rooms themselves were clean, although I did spot black mold in the shower (yuck).
Now the downsides. They mix up rooms that allow pets with others that don't. We were woken up at 4:30 a.m. to someone's yappy dog who had decided it was a perfect time to play. I have a health condition with chronic pain, and good sleep is critical to managing my pain levels. Between the bed that was too soft and hurt my back, and the yapping dog, I slept poorly and had a high pain day, on a day where we had activities planned. This was preventable. Since I paid for a room that had no pets, why do I have to listen to someone else's dogs? Keep the pet owners isolated on their own floors.
My other feedback is on the food. I have dietary restrictions--real dietary restrictions, not politically motivated ones. I was grateful to see a sign that says those with dietary restrictions should talk to the food staff. Yay. But the lady staffed only spoke Spanish; although I kept telling her "no milk" she kept directing me to milk. In the end, I couldn't eat there. Like most hotels, the breakfast food is garbage quality; full of fillers.
Finally, a lot of things were broken: the pool was out, one of the two elevators was out, and it felt like the hallways had no AC.