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Reviews of Four Points by Sheraton Jacksonville Baymeadows

3 out of 5
Four Points by Sheraton Jacksonville Baymeadows
8520 Baymeadows Road, Jacksonville, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 562 out of 1002 reviews" "
Rating 8 - Good. 296 out of 1002 reviews" "
Rating 6 - Okay. 74 out of 1002 reviews" "
Rating 4 - Poor. 36 out of 1002 reviews" "
Rating 2 - Terrible. 34 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

zhijian

Disliked: Property conditions & facilities
Breakfast and serve both are not good
Stayed 4 nights in Apr 2024

8/10 Good

Reginald

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Qun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Emmanuel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was there for business trip & is clean and great for short stops
Stayed 2 nights in Apr 2024
Response from Freddie on Apr 15, 2024
Thank you for your business Emmanuel! We are happy that you enjoyed your time with us and we hope to see you again!

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property are excellent. As soon as you arrive it seems like top notch treatment. Beds are comfortable and room was clean and comfortable. Even the chair in the king room is comfortable which is unusual. I would suggest a side table for the comfy chair. Great hotel and very convenient for us.
Stayed 2 nights in Apr 2024
Response from Freddie on Apr 15, 2024
Thank you so much for the awesome review, Jill! We appreciate you business and hope to see you again!

10/10 Excellent

HAROLD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
red carpet treatment
Stayed 1 night in Mar 2024
Response from Freddie on Apr 15, 2024
Thanks for the great review, Harold!

10/10 Excellent

HAROLD

Liked: Cleanliness, amenities, property conditions & facilities
red carpet treatment
Stayed 1 night in Apr 2024
Response from Freddie on Apr 15, 2024
Thanks for your business Harold! We will happily roll out the red carpet again on your next visit!

10/10 Excellent

Seth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 2 nights in Apr 2024
Response from Freddie on Apr 8, 2024
Thank you for the awesome review, Seth! We appreciate you business and hope to see you again soon!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ok I recommend it
Stayed 4 nights in Apr 2024
Response from Freddie on Apr 8, 2024
Thank you, Juan!

8/10 Good

Darrell

Travelled with family, Business traveller
The room and property were very clean, and the staff was helpful and friendly. The area around the property is okay. The room didn’t have a microwave (which we have come to expect in most hotels). Overall, we were pleased.
Stayed 4 nights in Apr 2024
Response from Freddie on Apr 8, 2024
Thank you for the review, Darrell! We are glad you were pleased with the cleanliness and our staff service! We hope to host you again!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and attentive… Toya was the best
Stayed 2 nights in Mar 2024
Response from Freddie on Mar 31, 2024
Thank you so much! I am glad that Toya made your stay memorable, I will be sure to let her know that you praised her service and personality!

6/10 Okay

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the room was nice & the bathroom was updated, the walls were paper thin. You could hear every conversation in the hallway from my room (218) on the 2nd floor. We could also hear the people in the room above us. The floor creaked with each step. We could hear each footstep. Worst of all, as we could actually hear the person using the restroom above us while we tried to sleep. The lack of soundproofing was ridiculous. While the reception area downstairs was lovely, we will never stay in this hotel again.
Stayed 3 nights in Mar 2024
Response from Freddie on Mar 31, 2024
We are sorry that you did not enjoy your time with us due to the issue with noise and soundproofing that you experienced! We hope to win your business back in the future!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice hotel with comfy beds. It’s very close to the 295 for access to downtown. There is a Waffle House in front, if you get hungry.
Stayed 2 nights in Dec 2023
Response from Freddie on Mar 28, 2024
Thank you for the great review, David! We also see that you had breakfast included when you booked with us! We hope that you enjoyed it!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Freddie on Mar 28, 2024
Thank you for the 5 star review!

8/10 Good

Oma

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Freddie on Mar 28, 2024
Thank you for the review, Oma! We hope to see you again!

10/10 Excellent

Larry

Travelled with partner
Easy check in, friendly, nice clean room.
Stayed 1 night in Mar 2024
Response from Freddie on Mar 28, 2024
Thank you for the compliments! We appreciate your business and hope to see you again, soon!

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 1 night in Mar 2024

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great night stay here!
Stayed 1 night in Mar 2024
Response from Freddie on Mar 28, 2024
Thank you so much! We hope to see you again!

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice even breakfast
Stayed 1 night in Mar 2024
Response from Freddie on Mar 28, 2024
Greatly appreciate the great review! We look forward to seeing you again soon!

10/10 Excellent

Richard

Liked: Cleanliness
Response from Freddie on Mar 28, 2024
Thank you for your business, Richard! We hope to see you again soon!

2/10 Terrible

JULIO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I reserve and paid for a king size bed room. But when I arrived, I was told that because the reservation was through a third party they were giving me a two queen beds room. Then he said to contact Expedia. All I want is what I reserved. Not Happy.
Stayed 1 night in Feb 2024
Response from Freddie on Mar 28, 2024
I am sorry to hear this was your experience with us, it shouldn't have happened. Again, we sincerely apologize and hope this didn't ruin your stay!

10/10 Excellent

Elizabeth

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have traveled extensively including 5 countries internationally and this is by far the nicest hotel I have ever stayed at. Staff extremely nice. My fellow traveler came down with the the flu during our stay and they even stretched out checkout time till 3pm to allow her be comfortable till my conference was over. Highly recommend
Stayed 2 nights in Feb 2024
Response from Freddie on Mar 28, 2024
Thank you soo much, Elizabeth! We try to keep things simple, yet upscale for our guests. We love to hear that you can appreciate our approach to comfort and we hot to see you again the next time you are in town!

10/10 Excellent

James

Travelled with partner
Very nice accommodations. Room is clean and check in was easy and pleasant.
Stayed 1 night in Feb 2024
Response from Freddie on Mar 28, 2024
Thank you for the great review!

10/10 Excellent

Daniel, Santa Rosa Beach

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Feb 2024
Response from Freddie on Mar 28, 2024
Thank you for the compliment! We appreciate you business and hope to see you again soon!

10/10 Excellent

Luis E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Freddie on Mar 28, 2024
Thank you for the great review Luis, we look forward to seeing you again!

2/10 Terrible

Jean

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave my room away. I will never stay here again. I had traveled 8 hours for a job interview to get to the property at 8 pm only to discover I had no room
Stayed 3 nights in Feb 2024
Response from Freddie on Mar 28, 2024
I am very sorry to hear this was your experience, it should have never happened. Should you decide to stay with us again, please contact us directly so we can make this right for you.

10/10 Excellent

Yanick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Freddie on Mar 28, 2024
Thanks for the 5 star review!

10/10 Excellent

joseph, palm harbor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Freddie on Mar 28, 2024
Thank you for the 5 Star review Joseph! We hope to see you again soon!

10/10 Excellent

Richard

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy staying at this property. Nicest one i have stayed at in a long time !
Stayed 1 night in Feb 2024
Response from Freddie on Mar 28, 2024
Thank you so much for the review, Richard! We are glad to be your home away from home!

10/10 Excellent

Dianna

Everything was fabulous & the breakfast outstanding
Stayed 1 night in Feb 2024
Response from Freddie on Mar 28, 2024
Thank you for the review, Dianna! We are looking forward to your next visit!

10/10 Excellent

Richard

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Freddie on Mar 28, 2024
Thank you for the review! We hope to see you again!

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from Freddie on Mar 28, 2024
Thank you for the great review!

10/10 Excellent

Luiz, Johns Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Freddie on Mar 28, 2024
Thank you for the 5 star rating, we appreciate your business!

10/10 Excellent

Elliott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 1 night in Jan 2024

4/10 Poor

Ling

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed on the third floor and it smelled mold, made me cough for whole night.
Stayed 1 night in Jan 2024

2/10 Terrible

Timothy

Stayed 3 nights in Dec 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean smell good
Stayed 1 night in Jan 2024

6/10 Okay

S

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Jekyll and Hyde
Well, we only stayed 2 nights. When we checked in, I was almost impressed. Although there was no one to greet us at the check-in counter upon arrival, the customer service turned out to be quite pleasant. The second day felt like we were in a different hotel- inferior customer service and a total lack of attention to guests in general. I was told I could receive extra towels, etc. by calling the front desk, but their definition of "shortly" turned out to be about 40 minutes, in which case I had to flag down housekeeping myself, and although I did get what I needed, I struggled to communicate as there was language barrier. I was then about 25 minutes late to my meeting. Oh well. Life is full of unexpected challenges. BUT upon checking out, there was -once again- no one at the desk so I was unable to clarify/confirm my incurred expenses and make sure they were appropriately billed. (I was told at check-in that I only needed to provide a card "to cover up to $50 for incidentals") So, in the end, they charged the wrong credit card and now I have an accounting mess to deal with. Inconsistent customer service and overall underwhelming experience. Hope this helps someone like me :)
Stayed 2 nights in Jan 2024

8/10 Good

Kimfa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serving and hitting kinda weekend!
Toya! Terrific. Kim and breakfast crew very nice and warm. Got stuck on the elevator. Toya.. was the voice of Heaven. Grateful she heard me and helped to get me , eventually four others out of the elevator.
Stayed 1 night in Jan 2024

8/10 Good

Marcos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is the highest point in this location. Everyone was extremely helpful and polite. Room are clean, very decent breakfast.
Stayed 2 nights in Jan 2024

10/10 Excellent

EDUARDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fragrance too strong in cleaning products, causing headache.
Stayed 1 night in Jan 2024

10/10 Excellent

Gia

Stayed 1 night in Jan 2024
Response from Freddie on Mar 28, 2024
Good Morning Gia! Thank you for the 5 star review!

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Jan 2024

8/10 Good

Dimitri

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Elizabeth

Stayed 1 night in Jan 2024
Response from Freddie on Mar 28, 2024
Thank you for the 5 star rating we appreciate your business!

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Good overall
Large room but there was that smell of powder put on the carpet to remove doors that was intense. The breakfast was good and we enjoyed our stay.
Stayed 1 night in Jan 2024

8/10 Good

Felicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jan 2024

8/10 Good

nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xx
Stayed 2 nights in Dec 2023

8/10 Good

Trae, Ozark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 1 night in Jan 2024