Dear Jeff, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for not providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve during your next visit to the area.Sincerely,Hotel Management

Dear Carlos, Thank you for bringing these concerns to our attention. We apologize for any discrepancies between the website photos and the current state of our property. Your feedback regarding the condition of our property, as well as the issues with cleanliness, carpeting, and shower pressure, is valuable, and we will address these matters with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying experience in the future. Sincerely,Hotel Management

Dear Michael, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Lindsey, Thank you for your positive response! We are delighted that, from start to finish, your stay was nothing short of exceptional. Your kind words will be shared with the entire team. It is a pleasure having you at our hotel, and we look forward to welcoming you back soon at Extended Stay America.Sincerely,Hotel Management

Dear Lindsey, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Gina, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear paulina, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Subhobrata, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Adrianna, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Angelica, Thank you for choosing us. We are sorry for the inconvenience caused you on your arrival with your reservation. Please allow us to recheck with the concerned team, as this differs from what we expect our guest to leave with. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management

Dear Gwendolyn, Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management

Dear Sonia, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. We are sorry that these issues compromised your plans with us, and we regret that you had to leave sooner than anticipated. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely, Hotel Management

Dear Yasmeen, Thank you for taking the time to provide your feedback. We apologize that your experience fell short of our usual high standards of offering clean, comfortable, and well-maintained suites. We have taken note of your comments and will make necessary improvements to enhance our services. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Guest, We apologize for the inconvenience you encountered upon arrival and for any miscommunication regarding your room reservation. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. Also, we regret if the front desk team was not available to greet and help you, as we will discuss this to ensure this lapse in service is not appreciated. Please consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management

Dear Nora, We are truly sorry to hear about your negative experience during your stay at our hotel. We will address your concerns with our concerned team so that it does not happen in the future. We receive many positive comments regarding our fully equipped kitchens with full-size refrigerators, including ice trays for your convenience. Therefore, we do not have ice machines on our property, and we hope you will accept our apologies for any inconvenience this has caused you. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us.Sincerely,Hotel Management

Dear Michelle, Thank you for reviewing your recent experience with our hotel. It is disheartening to read that your disappointment outweighs your satisfaction while staying with us. We always strive to provide every guest with the exceptional experience expected of us; however, after reading your detailed feedback, we regret falling short. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Tuyen, Thank you for choosing us. We are sorry for not meeting your expectations. Our housekeeping team works hard to keep the area clean and fresh; therefore, we regret if they overlooked a few issues in your room's preparation, and we apologize for the inconvenience. Also, we regret the absence of our front desk team at the time of need. We have discussed this with our staff, and steps are being taken to ensure this is not repeated. Please allow us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management

Dear Pinakee, Thank you for staying with us as our guest. We apologize for any confusion that may have arisen regarding our dishware policy. Additionally, we regret the inconvenience caused by the shortage of sheets and blankets for your group. To maintain cleanliness for all our guests, we store our dishware at the front desk and are pleased to bring them to your suite upon request. Your feedback has been passed along to our team for further improvement. We are grateful for your patience and hope you will stay with us again soon. Sincerely,Hotel Management

Dear Samantha, Thank you for dedicating the time to share your feedback. We aim to offer a clean and comfortable environment and adhere to strict industry standards for room cleanliness and pest control; therefore, we apologize for not meeting your expectations. We will work with our pest control provider and housekeeping department to prevent future problems. Also, ensuring our guests' safety is our top priority; we will inform the appropriate person regarding the issue with the plug outlet in your room. We look forward to your next stay and, until then, wish you safe travels.Sincerely,Hotel Management

Dear Christopher, We are sorry for your experience on arrival. Please allow us to check with the team to see what went wrong and ensure such incidents are handled carefully. We hope you will give us another opportunity to accommodate you and are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management

Dear Guest, On behalf of our team, we appreciate your choosing to stay with us. We apologize for not meeting our promise of providing clean and well-maintained accommodations. We have promptly informed our team about your experience, and they will take appropriate action. We hope to host you again and provide you with an impeccable stay.Sincerely,Hotel Management

Dear Chantel, Thank you for staying with us and sharing your review. We apologize for any inconvenience or disappointment you may have encountered during your stay. Please know that we strive to provide exceptional service and a memorable experience for all our guests, and we are deeply sorry that we fell short of your expectations. We will take the necessary steps to address any issues and ensure all our guests receive the service they deserve. Furthermore, please reach out to us at the hotel for further concerns with your charges. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Melissa, Thank you for dedicating the time to share your experience. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. Your feedback allows us the opportunity to improve our guest experience continuously, and we will look into this further. Please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management

Dear Chase, Thank you for choosing us. Please accept our apologies for not meeting your expectations of having a clean and comfortable room which is always a priority for any hotel stay. The stated condition of the room needs to catch up to the target. Your valuable feedback will be shared with our housekeeping team for quick action. We appreciate your constructive remarks and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management

Dear Rosemary, Thank you for choosing Extended Stay America and leaving your review. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment. Being so close to local attractions is one of the many benefits of staying with us. We hope you enjoyed touring our exciting city. Thank you again for leaving your rating, and we look forward to your next stay with us.Sincerely,Hotel Management

Dear VICTOR, Thank you for taking the time to review your stay. Our team follows the most rigorous industry standards and makes every effort to provide clean and well-maintained suites for every guest. Therefore, we sincerely apologize for the issues you encountered while with us. We are reviewing your comments to see what went wrong, and we assure you we will address these concerns with our housekeeping and maintenance teams to prevent future occurrences. We appreciate you informing us as we continually strive to improve our services. We hope you will consider revisiting us so we can make it up to you and regain your trust in our hotel.Sincerely,Hotel Management

Dear Nelly, Thank you for staying with us and for your review of our hotel. We are glad everything went well with your check-in, and that you had a comfortable stay. We aim to provide an excellent experience and are pleased we could provide this for you. Thank you for staying at Extended Stay America. We hope you will be back to see us again soon.Sincerely,Hotel Management

Dear Rhody, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management