Ratings based on 675 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from STRONG ISLAND ,NEW YORK

JACKSONVILLE CROWNE PLAZA IS GREAT

Posted 1-Sep-2015
Pros: THEY SAY LOCATION IS EVERYTHING .....THIS ONE WAS PERFECT
Cons: HOPEFULLY THE RENOVATIONS WILL BE DONE THE NEXT TIME I GO
Location: EVERYTHING IS CLOSE......
WOW .....WORK WAS IN PROGRESS THERE BUT STILL GREAT,,,,,,,POOL,,,,,POOL DECK,,,,,CLEAN HOTEL,,,,EXCELLENT SERVICE......TASTY FOOD.......AND JUST OVER THE BRIDGE TO DOWNTOWN.....GREAT LOCATION
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Aug-2015
Overall my stay was nice receptionist lacks knowledge of tourist attractions staff at front desk aren't friendly there isn't any shuttle service available.
5 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Nice hotel with an excellent view

Posted 24-Aug-2015
My trip here was very pleasant and peaceful.The staff here is very friendly and go out of the way to accommodate you.
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel under limited construction.

Posted 20-Aug-2015
Pros: Location
Cons: Advertise construction issues if they affect guests.
We were not aware of construction until arrival. An unplanned evacuation at 0130 from the fourth floor resulted. Faulty alarm system.
5 out of 5
Recommended
for Everyone
by A verified traveller from Atlanta, GA

Nice hotel right on the river walk.

Posted 17-Aug-2015
Pros: Comfortable beds Updated bathroom with excellent water pressure Location right on the Riverwalk
Cons: Breakfast had a limited selection for the price.
Comfortable beds and balconies with a view. Great water pressure in the bathroom. Hotel is right on the Jacksonville Riverwallk which provides an excellent location for scenic walks and views.
1 out of 5
by A verified traveller from jacksonville fl

It was one awful experience.

Posted 4-Aug-2015
It was my moms 80 Th Birthday celebration so we booked 5 rooms I had guest come in town from all over. When we arrived their were no rooms available . We had to wait hours for a room 6pm my guest was still waiting to check in the Lobby was full of people sitting around with no room in sight.I clearly specified river front rooms did not recieve not one room on th river , the towels were old and hard. Did not get a chance to get in the pool by the time we checked in the pool had closed. I can truly say this was one of the most awful hotel stays I ever experienced. I very disappointed and embarrassed. I picked this hotel with Quality in mind . Yours truly Rhonda Wright.......
4 out of 5
Recommended
for Everyone
by A verified traveller from Georgia

Great location

Posted 3-Aug-2015
Pros: Location, Ruth's Chris restaurant, and size of rooms.
Cons: Customer Service
The hotel was in a great location (on river) with excellent views. The arrival was somewhat disappointing as my husband and I were not able to get a room until 4:30, however, we enjoyed our wait in the hotel bar, which was nice, and we were compensated with free breakfast. The room was nice and comfortable. Our breakfast the next morning was somewhat disappointing as well. We had to wait on the food to be replenished on the buffet as most of it was gone by the time we went through. Too, my husband and I had to ask for coffee and water three times before it was brought to us. Overall, the stay was good, but the staff needs additional training on customer service.
2 out of 5
by A verified traveller

Dirty bathrooms

Posted 30-Jul-2015
Our first room was terrible, there is a renovation going on and was very loud. Also the bathroom was very dirty. They move us to another room and the bathroom was dirty as well and the tub was totally clogged.
3 out of 5
by A verified traveller

Nice next to river, old hotel, twin beds terrible

Posted 22-Jul-2015
Nice pool, nice room, beds awful, nice staff. It will be nice to see new renovations when it becomes a Hilton.
1 out of 5
by A verified traveller

Rooms were so little, construction going on throug

Posted 2-Jul-2015
construction going on throughout the facility very inconvenient for area pool was very dirty from construction