Suite, 2 Queen Beds, Non Smoking

Reviews of Comfort Suites Airport

2.5 out of 5
Comfort Suites Airport
1180 Airport Rd, Jacksonville, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 309 out of 686 reviews" "
Rating 8 - Good. 236 out of 686 reviews" "
Rating 6 - Okay. 89 out of 686 reviews" "
Rating 4 - Poor. 29 out of 686 reviews" "
Rating 2 - Terrible. 23 out of 686 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

lewis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
pool was closed ....room was advertised with pool facilities !!!
Stayed 1 night in Mar 2024
Response from M on Mar 21, 2024
Dear Lewis,Thank you for taking the time to share your review with us. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issue. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

2/10 Terrible

Bonnie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from M on Mar 21, 2024
Dear Bonnie,Thank you for taking the time to share your review with us. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issue. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

4/10 Poor

Tyesha

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was sweet but this wasn't feeling like a relaxing clean vacation hotel. I was ready to leave get home and take a shower.
Stayed 1 night in Mar 2024
Response from M on Mar 15, 2024
Dear Tyesha,We are pleased to hear that you recognized our staff's exemplary hospitality but we understand that this alone does not compensate for the other issues you encountered. Our housekeeping team strives to maintain high cleanliness standards, and we will address this issue promptly to ensure it does not reoccur. Your comments are invaluable to us as we continuously work to improve our services.Sincerely,Management Team

8/10 Good

ROBERT, Ormond Bch.

Liked: Cleanliness, staff & service, property conditions & facilities
room was well done and comfortable, the only downer was the pillows were terribly uncomfortable and tiny! Front desk was friendly and attentive. we can't comment on the breakfast because we left early to catch our plane.
Stayed 1 night in Feb 2024
Response from M on Feb 29, 2024
Dear Robert,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations. We are thrilled to know that you loved our friendly services, convenient locations, and comfortable accommodations. It is a great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon.Best regards,Management Team

6/10 Okay

Jackie

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from M on Feb 29, 2024
Dear Jackie,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you could leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accessible room was one of best. The accessible bathroom was amazing.
Stayed 1 night in Feb 2024
Response from M on Feb 29, 2024
Dear Elaine,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best regards,Management Team

10/10 Excellent

Patrick

Liked: Amenities
Wonderful management
Stayed 1 night in Jan 2024
Response from M on Mar 8, 2024
Dear Patrick,We are extremely pleased to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best regards,Management Team

10/10 Excellent

Vickie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very quiet nights stay. Bathroom was very clean and nice. Good breakfast selection. I thought it was very smart and unique that this motel had a book and magazine check out area. Or you could even buy or swap out a book. Very nice idea. Earlier in our trip my husband had been looking for some reading material and was having a hard time finding anything.
Stayed 1 night in Jan 2024
Response from M on Mar 8, 2024
Dear Vickie,We are extremely pleased to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! We are glad to hear that our efforts to maintain a clean and welcoming environment were noticeable during your stay and we hope to have the opportunity to welcome you back in the future for another outstanding stay. See you soon!Best regards,Management Team

10/10 Excellent

Robin, Westminster

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone nice good breakfast shuttle to airport
Stayed 2 nights in Jan 2024
Response from M on Mar 8, 2024
Dear Robin,We are delighted to hear that you enjoyed your visit overall and found our facility nice with a good breakfast offering. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Abdul

Liked: Cleanliness, room comfort
Comforting at the Comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BANG BANG 9'ERS GANG
Very spacious and clean room. Staff was knowledgeable about the surrounding area and gave great advice and insight on dinning options and places to visit while in town.
Stayed 2 nights in Nov 2023

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Great location and I will stay again. Very spacious room and friendly staff.
Stayed 1 night in Sep 2023

4/10 Poor

Norman

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It's currently going through a renovation. Maybe that will help. The smell to the room was horrible. It was coming from the AC. Hopefully they replace the system. I'm not sure if I'd give them another chance.
Stayed 1 night in Aug 2023

6/10 Okay

Rosalyn

Did'nt know they came everyday, so I left items out. Maid threw all of my personal boxes away--they were not in the trashcan she should not have bothered them! I couldnt sleep for the excessive amount of carpet cleaner used..I did not like the fact that 3 of the staff in line to eat breakfast the same time the customers were--that is tacky (when I was in service you were allowed to eat early or after NOT WHILE clients were in line to eat.). Place was being renovated so I am going to not comment on condition of the hotel.
Stayed 2 nights in Aug 2023

10/10 Excellent

Cynthia

Stayed 1 night in Jun 2023

6/10 Okay

Janet

Stayed 1 night in May 2023

8/10 Good

Margaret L.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was absolutely fine for a late-night, multi-delayed airplane arrival; too late to drive home with my daughter and grandchild so we checked in at 1:30pm, enjoyed the free breakfast and drove home refreshed the next morning. Cute little fountain at the front door!
Stayed 1 night in Apr 2023

10/10 Excellent

craig

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room represented what I had requested online — 2 queen beds in a standard size room. The breakfast buffet was ample, and the choice of different types of coffee was a bonus. My husband likes “bold” coffee and I prefer “medium” roast. It was a nice addition to a regular breakfast buffet. Registration and checkout were both uncomplicated.
Stayed 2 nights in Apr 2023

10/10 Excellent

Larry

Stayed 1 night in Apr 2023

10/10 Excellent

Christine

Stayed 1 night in Mar 2023

10/10 Excellent

Gwendolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful Stay!! Just what I needed!!!
Excellent stay! I was there for my mom’s funeral. I really needed a peaceful and clean place. Comfort Inn was just what I needed … The atmosphere, staff and even breakfast were very good.
Stayed 4 nights in Mar 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Mar 2023

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Feb 2023

6/10 Okay

everett

Business traveller
Disliked: Amenities
Convenient location but was under remodel and halls and stairs had terrible strong smell..room was ok
Stayed 3 nights in Jan 2023

8/10 Good

Larry

Liked: Cleanliness, staff & service, room comfort
Breakfast was disappointing the sausages were dried out like they were yesterday’s breakfast Hotel is in a renovation which it needs to accommodate new technology
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Stay
The hotel stay was great.
Stayed 3 nights in Nov 2022

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was fine
Response from Tp on Nov 9, 2022
Thank You for choosing to stay at Comfort Suites Airport! We hope to see you again!

10/10 Excellent

Katelynn

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
Parking is kind of tight and bathroom could use further updating
Stayed 1 night in Nov 2022
Response from TP on Nov 9, 2022
We are undergoing bathroom renovations at this moment. We hope to see you again!

10/10 Excellent

Olivia

Stayed 1 night in Oct 2022

8/10 Good

Marie

Business traveller
Liked: Staff & service
Stayed 4 nights in Oct 2022
Response from Tpatel on Oct 20, 2022
Thank You for staying with us at the Comfort Suites Airport in Jacksonville Florida. We hope to see you soon!

8/10 Good

Thompson

Stayed 1 night in Oct 2022

10/10 Excellent

Lynnette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to crash before or afte
Stayed 1 night in Sep 2022
Response from Tpatel on Oct 20, 2022
Dear GuestGlad you enjoyed your stay! We look forward for your next stay!

2/10 Terrible

Rhonda

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I took me 15 minutes to get in my room the door was stuck that was very aggy I had to run up and down but everything else was gud
Stayed 1 night in Sep 2022
Response from Tpatel on Oct 20, 2022
Hello RhondaI apologize for the key not working/door stuck. Thank You for staying with us.

8/10 Good

Dilecia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have enjoyed our stay at Comfort Inn Suites. The room was clean and the location to every where bi need to go was on point. I will stay here again.
Stayed 2 nights in Sep 2022
Response from Tpatel on Oct 20, 2022
Dear GuestThank You for choosing to stay with us! We are glad you enjoyed and that you will stay again. We look forward for your next stay with us.

10/10 Excellent

Nola

Stayed 1 night in Sep 2022
Response from Tpatel on Oct 20, 2022
Thank You for choosing to stay at our hotel.

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff and manager was very friendly and helpful. Breakfast choices were a great variety. My family and I always stay at this same hotel every time we come to Jacksonville.
Stayed 2 nights in Sep 2022
Response from Tpatel on Oct 20, 2022
Dear DanaWe are so glad you enjoyed your stay. We cannot wait for your next stay at our hotel! Thank You!

10/10 Excellent

Yonn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our room located on the first floor witch was very convenient, except a bit noise due to residences check in and out but over all very certified, thanks looking forward to book our next trips thanks again
Stayed 3 nights in Aug 2022
Response from Tpatel on Oct 20, 2022
Dear GuestThank You for staying with us. Looking forward for your next stay!

10/10 Excellent

James, Arlington

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
clean room convenient location
Stayed 1 night in Aug 2022
Response from Tpatel on Oct 20, 2022
Dear GuestThank You for staying at our hotel. We are glad to know you enjoyed your stay. See you again!

10/10 Excellent

Markquies

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice. Room provided everything extra i forgot at how. And close to alot of good restaurants
Stayed 3 nights in Aug 2022

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

10/10 Excellent

kathy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel was convenient to the Jacksonville airport. The staff was nice and accommodating. The free breakfast was good.
Stayed 1 night in Jul 2022
Response from Tpatel on Jul 27, 2022
Thank You for staying with us! We look forward for your next stay with us!

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Well pleased
Stayed 1 night in Jul 2022

8/10 Good

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Edith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived early, staff was helpful and gave us directions to where we needed to go. Room was clean and quiet. There was plenty of parking.
Stayed 2 nights in Jul 2022

10/10 Excellent

Willie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in friendly staff quite stay
Stayed 1 night in Jul 2022

8/10 Good

Chrissie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly.
Stayed 1 night in Jul 2022