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Reviews of Candlewood Suites Jacksonville East Merril Road, an IHG Hotel

2.5 out of 5
Candlewood Suites Jacksonville East Merril Road, an IHG Hotel
2700 Jane St, Jacksonville, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 221 out of 441 reviews" "
Rating 8 - Good. 136 out of 441 reviews" "
Rating 6 - Okay. 39 out of 441 reviews" "
Rating 4 - Poor. 18 out of 441 reviews" "
Rating 2 - Terrible. 27 out of 441 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in and check out were very easy. One of the quietest hotels I've ever stayed at. We didn't use the kitchenette but it was well stocked. Quality of the room was great for the price.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 16, 2024
Thank you for your wonderful review! We're delighted to hear that your check-in and check-out experiences were smooth and that you found our hotel to be one of the quietest you've stayed at. We're also pleased that you found the kitchenette well-stocked and the room quality excellent for the price.We appreciate your feedback and hope to welcome you back for another great stay in the future. If there's anything else we can do to enhance your experience, please let us know!Warm regards

2/10 Terrible

Cheri

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Infested with cockroaches.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Apr 16, 2024
We sincerely apologize for any inconvenience you experienced during your stay. Providing a comfortable and enjoyable experience for our guests is our top priority, and we regret that we fell short of your expectations.We appreciate your feedback and take your comments seriously. We are continuously working to improve our services and facilities to ensure a positive experience for all our guests. Please reach out to us directly so we can discuss your concerns further and address them appropriately

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Really great stay, everyone working there is so kind! The room was a bit musty smelling, but once I got the air kicking it started to smell better! Really awesome area, convenient and quiet!
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Apr 16, 2024
Thank you for your review and kind words about our team! We're delighted that you enjoyed your stay overall. We apologize for any initial musty smell in your room but are glad to hear that it improved once you adjusted the air.We're also pleased that you liked our convenient and quiet location. Your feedback is valuable to us, and we appreciate you sharing your experience.We look forward to welcoming you back for another great stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Best regards

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy the helped us check in and out was great!
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Apr 16, 2024
Thank you for your review! We're delighted to hear that the staff member who assisted you during check-in and check-out provided excellent service. We'll be sure to pass along your kind words to him.We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Best regards

10/10 Excellent

Catherine

Stayed 1 night in Jan 2024

2/10 Terrible

Helen

Travelled with family
Disliked: Staff & service, room comfort
STAY AWAY awful staff!!!!
Staff is TERRIBLE!!!!!!!! I had a house fire and was there for supposed to be two weeks, the staff was awful we ended up staying only one week and moved hotels. They go in your room unannounced and overall are hard to deal with. Maybe if you are stopping through for a quick overnight stay but for the price and quality of service I would NOT RECOMMEND!!!!!
Stayed 14 nights in Dec 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located for us to get downtown easily. Quick access to freeway!
Stayed 2 nights in Dec 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Yaya

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elena kelly best customer service ever
Stayed 1 night in Dec 2023

10/10 Excellent

Boderick C.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was quiet, clean and office staff friendly. Julian was very helpful.
Stayed 1 night in Dec 2023

2/10 Terrible

Curnard

Stayed 1 night in Nov 2023

6/10 Okay

Herman

Travelled with family
Liked: Staff & service, property conditions & facilities
He had roaches in the room
Stayed 2 nights in Oct 2023

6/10 Okay

Benita

Liked: Staff & service, property conditions & facilities
Uncomfortable bed
The bed was itchy due to mites probably
Stayed 1 night in Oct 2023

2/10 Terrible

Patrick

Travelled with family
Liked: Cleanliness, property conditions & facilities
Ridiculous Noise Complaint
Wife was told after check out from front desk that we got a noise complaint on a Friday night. Not sure how they were being to “loud”, I was asleep and didn’t hear my family being to loud to deserve a complaint. They were watching a movie together and I would say it’s standard noise. I guess we aren’t allowed to enjoy our stay at this hotel. I understand other guest are present, but as an introverted family that doesn’t like being out much, and only having 1 kid, apparently we aren’t allowed to make any noise.
Stayed 2 nights in Oct 2023

8/10 Good

James

Stayed 1 night in Oct 2023

2/10 Terrible

Lia

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room did not smell good and there were bugs on the beds and floors. We changed rooms but we were hitching all over.
Stayed 1 night in Oct 2023
Response from Julian De Leon-FD on Oct 3, 2023
Dear Lia:Thank you for staying with us. We apologize for any inconvenience you may have experienced during your stay. We will make sure and address this with the entire team. Hope to see you again soon!

8/10 Good

joseph

Stayed 5 nights in Sep 2023

10/10 Excellent

Sarah

Stayed 1 night in Sep 2023

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Julian De Leon-FD on Oct 3, 2023
Dear Brian:Thank you for staying with us. We are delighted by your feedback. The entire team will be encouraged by your review. Hope to see you again soon!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Julian De Leon-FD on Oct 3, 2023
Dear Brian:Thank you for staying with us. We are delighted by your feedback. The entire team will be encouraged by your review. Hope to see you again soon!

2/10 Terrible

Julee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Julian De Leon-FD on Oct 3, 2023
Dear Julee:Thank you for staying with us. We apologize for any inconvenience you may have experienced during your stay. We will make sure and address this with the entire team. Hope to see you again soon!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Aug 2023
Response from Julian De Leon-FD on Oct 3, 2023
Dear Tammy:Thank you for staying with us and taking the time to let us know about your experience. We are delighted by your feedback. The entire team will be encouraged by your review. Hope to see you again soon!

10/10 Excellent

Reginald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the staff was friendly.
Stayed 1 night in Aug 2023
Response from Julian De Leon-FD on Oct 3, 2023
Dear Reginald:Thank you for staying with us. We are delighted by your feedback. The entire team will be encouraged by your review. We hope to see you again soon!

2/10 Terrible

DeShaun

Disliked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Julian De Leon-FD on Oct 3, 2023
Dear DeShaun:Thank you for staying with us. We apologize for any inconvenience you may have experienced during your stay. We will make sure and address the issues with our team. Hope to see you again soon!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Julian De Leon-FD on Oct 3, 2023
Thank you for staying with us. We are delighted by your feedback. The entire team will be encouraged by your review. Hope to see you again soon!

10/10 Excellent

Gene

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I will be completely honest! We loved the lady at the front desk, Elena. She is an exemplary employee who made us feel very welcome. She made our stay perfect!
Stayed 3 nights in Aug 2023
Response from Julian De Leon-FD on Oct 3, 2023
Dear Gene:Thank you for staying with us. We are delighted by your feedback. The entire team will be encouraged by your review. We are going to share this comment with our team members, especially with Elena. Hope to see you again soon!

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023

10/10 Excellent

Boderick C.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Julian De Leon on Jul 24, 2023
Thank you so much for your feedback. We are going to share your excellent comments with our team members.Come back soon,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had a most enjoyable relaxing stay. My little getaway was extremely peaceful. Just what i needed. I would like to visit again. Accutually, this would be an ideal retirement home as i had all I needed in my room with kitchenette and spacious room and bathroom. Just a thought!
Stayed 4 nights in Jun 2023
Response from Julian De Leon on Jul 24, 2023
Dear Michelle:We are so happy to hear that you enjoyed your stay with us. We are going to share your great comments with our staff.Thank you so much,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a great location. Plenty of options to dine
Stayed 1 night in Jun 2023
Response from Julian De Leon on Jul 24, 2023
Dear Kevin:Thank you so much for your feedback. We are going to share your excellent comments with our team members.Come back soon,

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Julian De Leon on Jul 24, 2023
Dear Guest:Thank you so much for taking the time to share your excellent comments with us. we are going to share it with our team members.We hope to see you again,

2/10 Terrible

Jonathan

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Too many roaches
Stayed 2 nights in May 2023

10/10 Excellent

Shannon

Stayed 2 nights in Apr 2023

10/10 Excellent

Heather

Stayed 1 night in Apr 2023

2/10 Terrible

Sharmel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accused of smoking
The stay was great but they accused me of smoking in the room I will never stay they again I don’t smoke
Stayed 5 nights in Mar 2023

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Room was clean and amenities were well maintained.
Stayed 2 nights in Mar 2023

8/10 Good

Dario

Business traveller
Liked: Cleanliness
Overall i like it better than woodsprings suites
Stayed 1 night in Feb 2023

10/10 Excellent

Pairin

Stayed 1 night in Feb 2023

8/10 Good

Terry

Stayed 2 nights in Feb 2023

4/10 Poor

Aaron

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
On first appearance, it was clean for an older property but later at night I discovered that it had numerous stray cats outside in the parking lot and surrounding area. Inside, the sink in the bathroom was very slow to drain. The television remote would not control the volume which the person at the front desk could not me with. Another was not offered, despite other rooms being available.
Stayed 1 night in Feb 2023

8/10 Good

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

6/10 Okay

Alyssa

Stayed 1 night in Jan 2023

8/10 Good

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. Room was clean and orderly.

10/10 Excellent

Kathy

10/10 Excellent

Christopher

Stayed 1 night in Dec 2022

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022