Outdoor pool

Reviews of Best Western Plus Cecil Field Inn & Suites

2.5 out of 5
Best Western Plus Cecil Field Inn & Suites
525 Chaffee Point Blvd, Jacksonville, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 246 out of 647 reviews" "
Rating 8 - Good. 224 out of 647 reviews" "
Rating 6 - Okay. 88 out of 647 reviews" "
Rating 4 - Poor. 61 out of 647 reviews" "
Rating 2 - Terrible. 28 out of 647 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jasimine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great staff helpful
Stayed 3 nights in Feb 2024

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Grear
Stayed 1 night in Mar 2024

2/10 Terrible

Deanna

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Housekeeping did not come, had to ask for it. No soap in shower or sink area. Towels like sandpaper. Had to get TV fixed. Rug filthy. AC sounded like jet taking off. Food at breakfast inedible.
Stayed 3 nights in Feb 2024
Response from Steven on Mar 4, 2024
Thank you Misses Jurgensen, Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Moraima

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Dec 2023

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Seemed short staffed, but those available were very accommodating.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sherri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jairah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Gerald

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Billie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Dec 2023

2/10 Terrible

Christina

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Everything was fine until i crawled into the bed and there was a dead roach in it as well
Stayed 1 night in Dec 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Nov 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Kathrin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Would not recommend.
When we first arrived and went to our room, we discovered that someone was still in the room. Fortunately, the existing guests were not in the room, because that could have ended really badly. When we went back to the front desk, they did apologize and put us in a larger room. We were forwarded by the desk clerk that the keys tended to stop working and they recommended that every time we needed to go back to our room we should just stop by the front desk to get the key reactivated. We should have listened to them. That was a long trip back to the front desk late at night. The entire place could use a deep cleaning and much of the carpet needs replacing. It smells of mold in a lot of places and you can see layers of dirt and grime along the baseboards. Our friends who were staying in another room had bugs in their bed. The worst was that the elevator went out and one of the stairwells was "inoperable". Not sure how a stairwell goes out of order. Being on the 4th floor, it was a long walk down with our luggage. And did I mention all the cigarette butts on the floor in the stairwell on the carpet? The worst was another guest who was reliant on a wheelchair. The fire department was called to get her down; safety violation? They ran out of most food for breakfast by 8:30 AM although the signs clearly state the breakfast is served until 9 AM. When forced to make food tor the woman in a wheelchair, the cook threateningly coughed like she was going to mess with the food.
Stayed 2 nights in Nov 2023
Response from Steven on Nov 6, 2023
Dear Kristin,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We are currently removing the carpet in the first staircase due to the smell we have noticed. You mentioned your friend had a bug in the bed, can you recall which room that was in so we can get maintenance and pest control in there!

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Diane

Disliked: Property conditions & facilities
Room was very old. Fan in bathroom was so noisy you could hardly hear of someone had light on in bathroom. Pull out sofa bed had a 2" plastic mattress - luckily it was a child sleeping on it. Breakfast was over and cleaned up by 9:00 am, which is early for a Sunday morning. So no Breakfast when we got there at 9:10. Will not stay again.
Stayed 1 night in Oct 2023
Response from Steven on Oct 30, 2023
Dear Diane,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Terrance

Liked: Property conditions & facilities
Over all i was please. Neat room and clean
Stayed 1 night in Oct 2023

4/10 Poor

Jeffrey, williamsburg

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Beds worn out, we had to switch rooms and they gave us key to room that someone was already in pretty embarrassing.
Stayed 1 night in Oct 2023
Response from Steven on Oct 30, 2023
Dear Jeffrey,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Dan

Stayed 1 night in Oct 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

William K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean And the staff were great.
Stayed 1 night in Sep 2023

10/10 Excellent

william

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soap dishes in shower be nice

10/10 Excellent

william

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here a lot for work , just remodeled and I like it , always enjoy my stay friendly staff, good breaksfast, only thing I would suggest is can we get a soap dish or small shelf in the shower
Stayed 1 night in Jul 2023

10/10 Excellent

Nayda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and happy to help. There were good breakfast options available.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 26, 2023
Dear Guest,Thank you for your positive review! We're delighted to hear that you had a great experience during your stay with us. Our staff takes pride in providing friendly and helpful service, and we're glad they made a positive impression on you. We're also pleased that you enjoyed our breakfast options. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another excellent stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 20, 2023
Dear Guest,Thank you for your glowing review! We're thrilled to receive a perfect 10 out of 10 from you. Your satisfaction is our priority, and we look forward to providing you with another outstanding experience in the future. If you have any further comments or requests, please don't hesitate to let us know. Safe travels!Sincerely,Hotel Manager

10/10 Excellent

Erika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price and very spacious room
Stayed 3 nights in Jun 2023
Response from Hotel Manager on Jul 5, 2023
Dear Guest, Thanks for your stay. We are glad that you had a spacious room & got value for your money staying at our hotel. We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. We look forward to your next stay. Sincerely, Hotel Manager

4/10 Poor

Rebekah

Travelled with family
Disliked: Property conditions & facilities
When I arrived for check in in the parking lot I noticed a lot of furniture and such in a pile in part of the parking lot. Upon check in we went up to the room. The elevator has seen better days and was worried it was going to breakdown. The first room we went to was a complete disaster. Dusty and trash everywhere and no bedding, just filth. Went to front desk and told the lady and she apologized and got us into a different room. The next room was cleaner. The shower was super small and not much moving room and there was used soap still in the shower like the shower wasn't cleaned. The glass door on the shower did not keep any water in. The whole bathroom floor got the shower water. My husband had to get more towels so we could clean it up. The staff I encountered (only 1 lady) was nice but the stay was not so much of a nice stay.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 13, 2023
Dear Rebekah,Thank you for sharing your feedback with us. I am very sorry to hear that we could not meet your expectations. Please accept my apologies for the problems you encountered. We will resolve the issue as soon as possible. We shall ensure that you have an awesome stay next time. Sincerely,Hotel Manager

4/10 Poor

Michael

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Deferred maintenance prevalent. Property looked "tired". Waited for more than 20 minutes for someone to show up at the front desk to check in. Property was not worth the rate I had to pay. Very disappointed.
Stayed 1 night in May 2023
Response from Hotel Manager on Jun 2, 2023
Dear Michael,Thank you for the feedback. I apologize for the issues you mentioned. The maintenance department was informed of the problems you experienced and instructed to take the necessary actions. We will continue to improve our services and facilities. Hope you will visit again soon.Sincerely,Hotel Manager

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful area around. They had all the extras I needed, (hair dryer, iron and board), right in the room.
Stayed 5 nights in May 2023
Response from Hotel Manager on May 24, 2023
Dear Anne,Thank you for sharing your feedback with us. We are so pleased to hear of your satisfaction with our service. This is what we work hard for, and your kind words are greatly appreciated. We look forward to your return as a valued customer.Sincerely,Hotel Manager

2/10 Terrible

Chris

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not worth the money
This should be a $50 a night hotel. This is not a "plus". I've been in in regular best western's that were nicer. Just old and cheap. They try and that's worth something. Bed was very droopy as seen in the picture. A very budget hotel for sure.
Stayed 1 night in May 2023
Response from Hotel Manager on May 11, 2023
Dear Chris,Thanks for the visit. Please accept our apologies for your dissatisfaction with our service and hospitality. The problem areas detected during your stay will be improved to the best of our abilities. We hope that you will give us another chance to serve you again soon.Sincerely,Hotel Manager

4/10 Poor

Tina

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Did not like the smell when you walked in smelled mustie
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 4, 2023
Dear Tina,Thank you for bringing this to our attention. We apologize for any unpleasant odors you encountered during your stay. Our housekeeping team is committed to ensuring a clean and fresh environment for all of our guests, and we're sorry that we fell short in this instance. We will be sure to address this issue and take steps to prevent it from happening in the future. Visit again soon.Sincerely,Hotel Manager

2/10 Terrible

Sarah

Disliked: Cleanliness, property conditions & facilities
The location is nice. Its parking lot is adjacent to another hotel and the landscaping for both is attractive. Inside, though, the lobby is bare and a there's a strong, musty, mildew smell. This odor pervades the hallways and even the 3rd floor, where our room was. The 3rd floor also had plastic sheeting over the hall carpets, and dusty furniture lining the walls. When the elevator first opened it looked like a construction zone, and I thought I must have gotten off on the wrong floor. But I hadn't. Inside the room, the musty odor was not quite as strong, possibly because the smell of old stale tobacco smoke was stronger. The smell gave me and my daughter, both, terrible headaches. Coupled with the dirty smudges on the linens and grimey lamp bases, it was more than enough to make us pick our bags back up, return to the lobby, check out, and find accommodations elsewhere.
Stayed 2 nights in Mar 2023
Response from Hotel Manager on Mar 28, 2023
Dear Sarah,Thanks for your feedback. I am deeply sorry to see that our hotel fell short of your expectations. We will take on board your valuable feedback and try to make changes accordingly. Please allow me to assure you that your feedback will be shared with the relevant departments to provide the guests with better customer service. Hope you will give us another chance to better serve you in the future.Sincerely,Hotel Manager

10/10 Excellent

ROGER

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 28, 2023
Dear ROGER,We thank you for your 10 out of 10 ratings and hope that your stay with us has been pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely,Hotel Manager

8/10 Good

Una

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Weekend
The hotel was clean on exterior. Was not able to use the pool due to the weather which was a bummer as the grandkids really wanted to get in. The rooms were clean and spacious. Breakfast was good but need to add more variety. Check in and out was great.
Stayed 2 nights in Mar 2023
Response from Hotel Manager on Mar 21, 2023
Dear Una,Thanks for letting us know how satisfied you are with our services and amenities. It is very encouraging to hear your perspective on our hotel and we feel proud that you have acknowledged our efforts to provide a nice experience. Look forward to your next visit!Sincerely,Hotel Manager

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Hotel Manager on Apr 1, 2023
Dear Guest, Thanks for the stay and for the great feedback for giving us a 5 rating. It is encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good access.
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 11, 2023
Dear Richard,Thank you for your feedback! We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. Visit again soon.Sincerely,Hotel Manager

4/10 Poor

JARROD, Plano

Disliked: Staff & service, property conditions & facilities
Lady at front desk was rude and unhelpful.
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 9, 2023
Dear JARROD,Thank you for the visit. My apologies for the lack of professionalism with our staff. I understand the importance of staff hospitality and its impacts. We will investigate and deal with the concerned staff and manage them to become guest friendly. Nevertheless, we request you to not consider this as a benchmark of our hotel and give us another opportunity to offer you an awesome stay.Sincerely,Hotel Manager

6/10 Okay

James

Disliked: Amenities, property conditions & facilities
The property is being remodeled and it is noisy and dirty. People working on their vehicles in the lot. Handicapped door on my room, nobody could explain to me how to operate it. I rate this place a low C.
Stayed 2 nights in Feb 2023
Response from Hotel Manager on Mar 8, 2023
Dear James,Thank you for the stay. On behalf of our entire team, I would like to apologize for failing to match your expectations. Your satisfaction is important to us and we will make improvements to ensure an exceptional experience next time. I hope that you will consider staying with us and offer us another chance to provide you with a superior experience.Sincerely,Hotel Manager

4/10 Poor

Mike

Travelled with group
Disliked: Amenities, property conditions & facilities
Did not get what I booked. Pool is out of order and Jacuzzis was broken. They should have told me at check-in instead of waiting to see if we noticed.
Stayed 1 night in Feb 2023
Response from Hotel Manager on Feb 12, 2023
Dear Mike ,Thank you for providing feedback and being upfront about your experience. We are sorry to hear that your stay was not as expected. Our pool is always in top condition, and our Jacuzzis are checked daily for functionality. We will look into this matter further and get it done.Sincerely, Hotel Manager

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quite.
Stayed 1 night in Feb 2023
Response from Hotel Manager on Feb 7, 2023
Dear Alan,Thank you for taking the time to share your feedback. We are glad to hear that your stay was quiet and peaceful. We strive to provide a comfortable and peaceful environment for all of our guests, and we are pleased that we were able to meet your expectations.Sincerely,Hotel Manager

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The room was very clean. No complaints here.
Stayed 1 night in Jan 2023
Response from Hotel Manager on Jan 30, 2023
Dear Christopher,Thanks for the stay. We're thrilled to hear that the room was clean and that you had a great experience with us. Our goal is to provide a comfortable and clean environment for our guests, so we're glad that we were able to meet your expectations. Visit soon.Sincerely,Hotel Manager

8/10 Good

MARLENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jan6-7 Stay there when I visit my hometown and family. This stay was was not good because of a mix up on payment. At check out my traveling partner was told the room was not paid, when reality it was through Expedia. The problem was a new employee that was not being supervised, he was very confused. Long story short my friend paid also. When she got here bill she called card company and declined. She got paper work to fill out, so she decided to call hotel in Jax. Lady at front desk was very friendly, checked info. On her end and saw my Expedia payment right away , told my friend they would send credit to he card… Just saying because a new untrained unsupervised employee we had to go through this. Never has happened before. It’s on Best Western not Expedia.
Response from Hotel Manager on Jan 24, 2023
Dear MARLENE,Thank you for visiting our property. We have investigated the payment issue and are sorry for such an unlikely incident. Anyhow, we have taken strict steps and an effective check system to ensure that a similar experience never happens to anyone. We take our guest reviews in a positive manner to improve our services. Please reconsider and choose us for another stay, and experience the change.Sincerely,Hotel Manager

10/10 Excellent

MARLENE

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Convenient. Stay here when we go to Jax, Fl.
Stayed 1 night in Jan 2023
Response from Hotel Manager on Jan 10, 2023
Dear MARLENE,Thank you for the stay. We're glad to hear that you find our location convenient and that you choose to stay with us. Your positive feedback is greatly appreciated, and we hope to have the opportunity to host you again in the future.Sincerely,Hotel Manager

10/10 Excellent

Janie

Stayed 1 night in Dec 2022
Response from Hotel Manager on Dec 26, 2022
Dear Janie,Thanks for staying with us and for appreciating your stay with us by giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Hotel Manager. on Dec 19, 2022
Dear Scott,Thanks for staying with us and giving 8- us a star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

10/10 Excellent

James

Stayed 1 night in Dec 2022

6/10 Okay

Lucretia

Stayed 2 nights in Dec 2022

2/10 Terrible

Leslie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusted with my stay
1st room was not even clean (in-made bed). 2nd room had a bad roach problem in the bathroom (took video of it). 3rd room was 2 queens and I ordered/paid for a king! 4th room had jacuzzi tub and I would not get in it because the proper cleaning of the jets were concerning… I have traveled 7 hours and have back problems. I usually soak after long drives but not in a jetted jacuzzi tub that I do not trust was cleaned well. Hotel refused to refund because they moved me too many times (none of which was my fault). Would you sleep in a dirty bed? Would you stay in a roach infested room? Would you be satisfied with a queen bed when you paid for a king? And would you feel comfortable in a jacuzzi tub that you are not sure if it was clean after the first 2 rooms? A full refund was requested before the last room. Now they refuse because of the # of times they moved me… meanwhile I have lost hours of rest, a good hot bath, and carried my luggage and work bag all over the dirty hotel.
Stayed 1 night in Dec 2022
Response from Hotel Manager. on Dec 6, 2022
Dear Leslie,Thanks for being a guest at our hotel. Our apologies for the inconvenience you had with the stay. Our hospitality ensures a nice experience for our guests, but here something has not worked. Unfortunately, we could not provide you with the good staying experience which you deserved. Kindly understand and give us another chance to prove ourselves.Sincerely,Hotel Manager.

4/10 Poor

Joel

Travelled with family
Disliked: Property conditions & facilities
Dismal lobby, musty odor. Room was decorated in the 1980’s and smelled from Lysol. Bed squeaked.
Stayed 2 nights in Nov 2022
Response from Hotel Manager on Nov 23, 2022
Dear Joel,Thanks for your stay. We are sorry that we failed to meet your expectations in some ways. We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure you that we would definitely work on it and improvement can be seen during your next stay. Please visit us again.Sincerely,Hotel Manager