Initial reaction: poor. The interaction was thru' someone on a video monitor; I prefer talking with a person, in person. Eventually, Sam was able to help me. She notified me that the room I reserved wasn't available. I took what was available; unfortunately, there was about 5 gallons of water on the floor (presumably from the a/c unit) Sam graciously moved us across the hall to a similar room. The floors were not clean. I showered and walked to the bed to put on shoes and my feet were black. I had to get a cloth and towel to rewash / dry my feet in order to put on white sox. the next morning, the person on the video monitor kept insisting that I transact with him. I asked the man behind the desk if he could help me. The video guy said something in another language. The man behind the desk apologized that he was not able to give me a receipt for my stay and that one would be emailed by 11 a.m. that day. To this point, I still have not received any email from them. I suspect there may be charges snuck in to "pad the bill". I will not stay at Motel 6 ever again.