Exterior

Reviews of Hilton Garden Inn Jackson Downtown

3 out of 5
Hilton Garden Inn Jackson Downtown
235 W Capitol St, Jackson, MS

Reviews

7.4

Good

Rating 10 - Excellent. 382 out of 1004 reviews" "
Rating 8 - Good. 250 out of 1004 reviews" "
Rating 6 - Okay. 141 out of 1004 reviews" "
Rating 4 - Poor. 96 out of 1004 reviews" "
Rating 2 - Terrible. 135 out of 1004 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Brett

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 19, 2024
Brett, it appears that your stay did not meet expectations and for that, we're truly sorry. Your feedback is valuable as it helps us make improvements. However, if you had any specific issues during your visit, we encourage you to share them with us, so we're better equipped to address any concerns. We hope you give us another opportunity to provide a better experience.

8/10 Good

Jon, Duluth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel on the edge of downtown in an area that is struggling economically. It's walking distance to the capital and several civil rights attractions, including an old Greyhound bus station, which is nice.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Jon, it's wonderful to hear you appreciated the location of Hilton Garden Inn Jackson Downtown. Being situated within walking distance to many local attractions truly is convenient for our guests. We appreciate your feedback and look forward to serving you again in the future.

10/10 Excellent

McLaurin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 12, 2024
McLaurin, thank you for sharing your experience at the Hilton Garden Inn Jackson Downtown. We're delighted that you had a wonderful stay with us and we're looking forward to welcoming you back in the near future.

6/10 Okay

Tonia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location to visit jSU
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Tonia, it seems that the hotel's proximity to certain destinations worked out well for your visit. We appreciate your feedback and hope to serve you again in the future.

2/10 Terrible

Tracy

This is solidly in the ghetto. Valet park is required because it isn’t safe to walk the area. Lobby is nice, rooms are not to Hilton standards. Several things broken in the room (can’t open the shades, shower curtain is dirty, bathroom floor still has someone else’s hair on it, etc) We wouldn’t go back. If you are going to Jackson I’d recommend something outside of the downtown area.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Tracy, we're disheartened to learn about your experience. The location of the hotel should never cause discomfort or unease for our guests. Regarding your room conditions, your feedback is appreciated as it offers us a chance to improve. These concerns have been noted and will be addressed. We hope you will consider giving another opportunity to offer you an improved experience.

8/10 Good

Dana, Grambling

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Good location. Several eateries in walking or driving distance.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Dana, it's encouraging to hear that the strategic placement of Hilton Garden Inn Jackson Downtown added value to your stay. We're glad you appreciated the variety of dining options nearby. Your kind words are truly appreciated and we hope to welcome you back again in the future.

2/10 Terrible

Juan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked for a room for four and I paid for it and there was only one king bed, then when I asked to get another room they said they were overbooked when I know they weren’t because I tried booking directly with Hilton app and there were a lot of other rooms available. Then they offered to bring a roll in which wasn’t enough because that was only enough for 3 and I asked for a second roll in and they said it was a fire hazard. There was coffee but no coffee machine. And other things negatives. To say the truth the only thing that would make it better would be a full refund. Feel free to contact me or not
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Juan, we appreciate your feedback and regret to hear about your experience with the room assignment and bedding arrangements. We strive to meet our guests' expectations and it sounds like we fell short in your case. We understand there were also concerns over some amenities not being as anticipated. Your comments are extremely important to us and we'll employ them to improve our service. It would be valuable to connect with you directly to understand your experience fully and see how we might better serve you in the future. Thank you again for sharing your feedback.

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Thank you for the perfect rating, Elmer!We are very pleased to hear that you had a wonderful stay at Hilton Garden Inn Jackson Downtown. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

4/10 Poor

rickey

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 5, 2024
Rickey, it seems your stay with us didn't meet your expectations. We're truly sorry you were not fully satisfied. We would appreciate any further details you might share about your experience, in order for us to learn and improve. This is not the standard of service we aim to provide. We hope you'll give us another chance to make your next stay a more positive one.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet guys very helpful
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 1, 2024
Michael, it's wonderful to hear that you found our valet team members at Hilton Garden Inn Jackson Downtown to provide exceptional service. We are thrilled they could assist you during your stay with us. We hope to welcome you back soon.

10/10 Excellent

Sara, Biloxi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The valet parking guys are FANTASTIC..and the front desk personnel were awesome as well. Very friendly, welcoming, super place to check in to. Also the attached bar area has great service as well..they go above and beyond. The rooms are fine..its the staff here tho that make it great.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 1, 2024
Sara, it's truly heartening to read about your experience at the Hilton Garden Inn Jackson Downtown. Our team members at the front desk and our valet parking team strive to provide an exceptional welcoming experience. We're also pleased to hear you appreciated the service at our attached bar area. Thank you for recognizing our colleagues who strive to make your visit great. We hope to see you back soon for another fantastic experience.

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Thank you for sharing your thoughts with us, Anne!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hilton Garden Inn Jackson Downtown.

2/10 Terrible

Robert

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
None of the pillows had pillow cases on them. We asked for them many times and said we would put them on just wanted them. Kept telling us they were washing some. Never got them. Had to call to get towels there were none in the room. Took 2 1/2 hours to get a burger and beer at the restaurant. Won’t stay at this Hilton again
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Robert, it's regrettable to hear about your recent experience. Problems encountered with the room amenities and the unusually long wait at our restaurant are certainly not indicative of the high level of service we aim to provide. Measures are in place to prevent such mistakes, and we sincerely apologize that these were not met during your stay. Please know that your feedback is invaluable in our ongoing effort to enhance our service delivery. We truly hope we will have another opportunity to welcome you back and prove that we can do better.

2/10 Terrible

Monica

Customer service was lacking
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Monica, we're troubled to hear that your expectations weren't met in regards to the service. Please be assured that we are committed to delivering professional, attentive service and it's concerning if you didn't experience this. We'll take your feedback on board as we continually strive to enhance our guest experience.

4/10 Poor

Jontaya

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The location was close to our event. Appears clean and the Valet is on point. Great service from them! Inside service was a different story… watching my friends check in compared to the service I received was polar opposites. They recorded information about the hotel and what is close by. While I received barely a word. No hygiene products in the room. Went down stairs to request them and they said they would bring them to my room… never received…
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
Jontaya, we appreciate your constructive feedback. We're glad to hear that our location was convenient for you and that our valet service met your expectations.However, your concerns about the service you received inside and the lack of amenities in your room are noted. Rest assured, we are keen to ensure consistent, quality service to all our guests and we aim for full provision of necessary items in each room. We'll take your feedback into serious consideration to improve moving forward. Your understanding is appreciated.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front deck didn't have extra cash on hand for change.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Michael, thank you for choosing the Hilton Garden Inn Jackson Downtown and for sharing your experience. We understand your concern about not having smaller denominations on hand at our front desk. We're taking note of your feedback and will look into potential solutions for more convenience. Despite this, we hope your overall experience was pleasant and we look forward to your next visit.

4/10 Poor

Marian, Houston

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Thank you for sharing your feedback, Marian.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

8/10 Good

James, Dartmouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel in.a decent location.
Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 3, 2024
James, it's great to know you recognized the Hilton Garden Inn Jackson Downtown's prime location and found your stay to be satisfactory. We appreciate your feedback and look forward to welcoming you back in the future.

6/10 Okay

Brittany Lee

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Front desk staff was very kind. Facility just wasn't as clean as I would have liked. No liquor license (not stated online), bar is advertised as open.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 26, 2024
Brittany Lee, it's encouraging to hear that our team members at the front desk treated you with kindness. We regret that you found our cleanliness to be less than ideal, we'll take note of your feedback. Additionally, we appreciate your patience regarding the unavailability of our bar services. Your comments allow us to continually improve our services. We hope you will visit us again, promising a focus on these aspects next time around.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 26, 2024
Thank you for the great rating, John!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hilton Garden Inn Jackson Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

2/10 Terrible

Joshua

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
We appreciate you taking the time to share your feedback, Joshua.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 14, 2024
Juan, thank you for your rating of Hilton Garden Inn Jackson Downtown. We're delighted to know your stay met expectations. Feel free to share any observations or suggestions for our continuous improvement. We hope to serve you again soon.

6/10 Okay

JOHN

Business traveller
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 12, 2024
John, while it's clear your stay did not meet your expectations, we appreciate your rating. Your feedback helps us understand where we need to improve to ensure a better experience for future stays. We hope to have the opportunity to welcome you back for a much-improved experience in the future.

6/10 Okay

William

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
William, thank you for taking the time to rate your recent stay. We see there's room for improvement and would appreciate if you could share your experience in more detail. This will help us ensure a more pleasurable experience for our future guests. We hope to welcome you back soon.

10/10 Excellent

Lacretta

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 3, 2024
Lacretta, it's wonderful to see such a high score and we appreciate your feedback. We hope you thoroughly enjoyed your stay at Hilton Garden Inn Jackson Downtown. It would be our pleasure to welcome you back for another memorable stay. Thank you very much.

8/10 Good

Dominisheia

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 3, 2024
We appreciate your lovely rating, Dominisheia!The satisfaction of our guests is important to us so we can't wait to see you back again at Hilton Garden Inn Jackson Downtown soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

6/10 Okay

Timothy

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 3, 2024
Timothy, it seems you had a middle-of-the-road experience with us, as reflected in your rating. We value your feedback and are eager to improve our service. Should your travels bring you back, we hope to deliver a more enhanced experience.

10/10 Excellent

Chanetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The only issue i had with this property was they didn’t have towels. There was half a set when i checked into the room. I attempted to get a set later that night and they did not have any.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Chanetta, it's excellent to hear you enjoyed your stay at the Hilton Garden Inn Jackson Downtown. We're, however, genuinely sorry to hear about the incomplete set of towels in your room. Ensuring a comfortable stay is our top priority, so we appreciate you making us aware. We'd be pleased to welcome you back and offer an even better experience.

10/10 Excellent

Curt

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 1, 2024
Thank you for the excellent rating, Curt!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hilton Garden Inn Jackson Downtown! We look forward to hosting you again soon.

2/10 Terrible

Ruby

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Customer Service on Dec 31, 2023
We appreciate your feedback, Ruby.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Emily

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Thanks for the amazing rating, Emily!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hilton Garden Inn Jackson Downtown!

2/10 Terrible

KALVIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 25, 2023
Kalvin, we noticed your review and are disheartened to understand you didn't have a satisfactory experience. We strive to ensure all guests have a pleasing stay and it appears we didn't meet your expectations. Please consider giving us another chance in the future to better serve you. Thank you, and safe travels.

4/10 Poor

Stanley

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
For the name and location, I was expecting better. My wife and two kids traveled with me. I booked a king suite; no linen was available for the couch bed for the kids or extra wash clothes. The room overall was decent.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 21, 2023
Stanley, we regret to hear your expectations were not fully met during your recent stay. It's disappointing to learn about the lack of linen and washcloths, which is certainly not our standard. We understand how important these essentials are, particularly when traveling as a family. We'll be sure to reiterate the importance of these expectations with our team. We hope to have the opportunity to impress you in the future.

2/10 Terrible

Luciana

Disliked: Cleanliness, staff & service, room comfort
Horrible service
The hotel seems as if it’s on its last leg. No spirits at the bar. (Bartenders were really sweet) and we got locked out of our room SEVERAL times. When we would go out and come back in, our key would not be working. This happened 4 times!!! They kept re keying our room. Then to make matters worse, the last time it happened, I went to. The room and back 3 times. Each time I had to go back down and let her know it didn’t work! Finally, she said she would have to change our room. But ma’am, our stuff is stuck in the old room. Basically they had to get security after an hour to let us in the old room casing us to miss our anniversary dinner reservation. I was so disappointed. No one knew what to do. I was very upset and feel like we were highly inconvenienced to have to change rooms. I feel like I should be refunded! I will not stay here again.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 19, 2023
Luciana, it's concerning to read about the series of troubles you encountered during your visit, including issues with the room key and bar services. The team members should have resolved the key problem more promptly to avoid such inconvenience and it's regrettable to hear this affected your anniversary plans significantly. We secure all customer belongings and it's clearly a must to be more efficient in managing such situations. Feedback like yours helps us to improve and we hope to display our enhancements should you decide to visit us again in the future.

4/10 Poor

Nicholas

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 19, 2023
Nicholas, it seems like your experience at our hotel didn't quite meet your expectations. It is disheartening that we fell short, and we would appreciate the opportunity to improve by understanding what went wrong. Please, if you can, share specific issues or feedback for us to address. We are committed to making things right for you in the future.

8/10 Good

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 16, 2023
Thank you for the great rating, Daisy!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hilton Garden Inn Jackson Downtown. We'd like to share an even better experience with you soon.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 14, 2023
Julie, we're thrilled to know that you had a wonderful experience at Hilton Garden Inn Jackson Downtown. We appreciate your rating and hope to welcome you back the next time your travels bring you our way.

10/10 Excellent

Bishonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located downtown. Nice restaurant.
Stayed 1 night in Oct 2023
Response from Customer Service on Dec 13, 2023
Bishonna, thank you for sharing your thoughts. It's wonderful to know that you appreciated the Hilton Garden Inn Jackson Downtown's central location and our delightful restaurant. We hope to host you again soon for an equally enjoyable experience.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 10, 2023
Thank you for the fantastic rating, William!We strive to make all of our guests feel welcome and relaxed during their time at Hilton Garden Inn Jackson Downtown! We can't wait to see you again soon.

2/10 Terrible

Quarnita

Response from Customer Service on Feb 6, 2024
Quarnita, it seems you had a less-than-ideal stay and it's regrettable to know we missed the mark in giving you a satisfactory stay this time. We strive to offer our guests quality service and comfort, and your feedback is important in helping us improve. Please consider giving us another chance in the future to better serve you. Thank you and safe travels.

2/10 Terrible

Migel

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
We appreciate the feedback, Migel.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 Excellent

Marvin

Liked: Property conditions & facilities
Response from Customer Service on Feb 8, 2024
Thanks for the perfect rating, Marvin! We can't wait to see you again soon for another amazing experience at Hilton Garden Inn Jackson Downtown.

10/10 Excellent

Caroline

Response from Customer Service on Feb 8, 2024
Caroline, thank you so much for showing your support for Hilton Garden Inn Jackson Downtown with your 5-star rating. We're thrilled you had a great stay with us and we look forward to welcoming you back again soon.

10/10 Excellent

Angelique

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 7, 2023
Angelique, it's wonderful to hear that you had a great experience at the Hilton Garden Inn Jackson Downtown. We're thrilled your stay met your expectations. Thank you for your rating, and we're looking forward to welcoming you back on your next trip!

6/10 Okay

sonja

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 6, 2023
Sonja, thank you for taking the time to rate your recent stay at Hilton Garden Inn Jackson Downtown. We aim to provide excellent experiences for all our guests, so we'd appreciate any further comments you might have to help us understand your unique viewpoint. We hope for another opportunity to serve you again soon.

4/10 Poor

troy

Travelled with partner
Disliked: Amenities, property conditions & facilities
Room lights didn't work, shower door was missing the handle, bathroom smelled like they poured bleach everywhere, no parking so you're forced to use valet, and they charged me an extra $45 to my card and no explanation why.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Troy, we regret to hear that you had a less than satisfactory stay. We take your feedback about room maintenance and odors seriously and will use it to enhance our guest experience. As for the parking, valet service is an option we offer for convenience, however, we understand that it may not cater to everyone's preferences. Regarding unexpected charges, be assured we endeavor to offer transparency and accurate information for all our guests and your feedback is appreciated and will be considered moving forward. We're committed to improving and hope for the chance to better serve you in the future.

8/10 Good

Emile

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Thank you for the 4-star rating, Emile!We are delighted to see that you had a wonderful time at Hilton Garden Inn Jackson Downtown. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, room comfort
Terrible
Air wouldn’t go under 76 degrees. “Men stains” on the wall beside bed.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Michael, we regret to hear that you encountered issues with the temperature control in your room and cleanliness concern. We have relayed your feedback to our team members so that they can promptly address these matters. We aim to provide an impeccable environment for all our guests, and we sincerely apologize if we fell short during your stay.

2/10 Terrible

Sitovea

Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 13, 2023
Thank you for sharing your feedback, Sitovea.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

8/10 Good

Corey

Stayed 1 night in Nov 2023
Response from Customer Service on Nov 22, 2023
Corey, thank you for staying at the Hilton Garden Inn Jackson Downtown and for giving us a 4-star rating. We are glad to see that you had a satisfying stay, and we hope to welcome you back in the future.