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Reviews of Hampton Inn & Suites Jackson

2.5 out of 5
Hampton Inn & Suites Jackson
150 Campbell Oaks Drive, Jackson, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 404 out of 716 reviews" "
Rating 8 - Good. 169 out of 716 reviews" "
Rating 6 - Okay. 74 out of 716 reviews" "
Rating 4 - Poor. 47 out of 716 reviews" "
Rating 2 - Terrible. 22 out of 716 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Calvin, Jamaica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given a room without window shade (broken and removed). When we found out later in the evening I called the front desk and the girl who booked us in said that she knew it already, and asked me whether I want a discount or to switch a room. Totally unapologetic! How could she just kept quiet and waited us to call! We had to repack our bags and stuff and switched to an adjacent room late in the night. I will do my best not be in this type of hotel anymore.
Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentleman at check in was amazing, you need more like him!
Stayed 1 night in Mar 2024

4/10 Poor

lloyd

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good for dogs
Stayed 1 night in Mar 2024

10/10 Excellent

Brittany

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jasmine was wonderful at check in and check out!!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, nice room, television was inoperable but staff was quick to remedy situation. Overall excellent stay.
Stayed 1 night in Mar 2024

6/10 Okay

James, Kentwood

Business traveller, Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Did not clean room or empty trash. Was no apology.
Stayed 2 nights in Feb 2024

2/10 Terrible

David P

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was absolutely fine and very convenient. My only complaint is that I booked this hotel because they were pet friendly. When I booked, there was absolutely no mention that there was an additional pet fee. The fee was quite high, about $85 with taxes. I was irritated that this was never mentioned during the online booking process.
Stayed 1 night in Dec 2023

10/10 Excellent

Steve Candy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Wonderful-COMFORTABLE bed, room was perfectly clean-excellent visit! Could not have been better!
Stayed 1 night in Dec 2023

6/10 Okay

James Seabrook

Stayed 1 night in Nov 2023

4/10 Poor

said

Travelled with family, Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Safe Quiet Bad entrance
Stayed 1 night in Nov 2023

10/10 Excellent

charles

Stayed 1 night in Nov 2023

8/10 Good

Susan, Arlington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downside was the was no food or anything like that, but it was right off the interstate. And the other downside was the ac stopped working in our room. The were renovating the hotel though.
Stayed 1 night in Sep 2023
Response from Gabrielle Burton on Nov 10, 2023
Dear Susan,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the AC not working is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maintenance leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Poor

Karla

Travelled with family
Disliked: Cleanliness, staff & service
The front desk was rude upon arriving. The property was priced like a Hilton 187$ a night but was keep poorly. Room was dusty and wiring too light was sticking out of the wall. Not worth the money
Stayed 1 night in Nov 2023
Response from Gabrielle Burton on Nov 10, 2023
Dear Karla,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide.We also apologize for the cleanliness of the room during your stay and it has been shared with our housekeeping staff to prevent this from occurring in the future. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

2/10 Terrible

Daniel

Disliked: Cleanliness, property conditions & facilities, room comfort
Really bad. Find something else.
Price too high for what you get. Sink was dirty, desk chair was crusted with previous guest chuncks of food. Shower curtain was too high up causing floor to flood when showering. One of window curtains was missing the decorative box that covers the roll mechanism.
Stayed 1 night in Oct 2023

8/10 Good

Diana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Gabrielle Burton on Oct 20, 2023
Thank you for your recent stay here at Hampton by Hilton Jackson, TN. I appreciate you taking the time to let us know how we are doing. Please continue to be safe in your travels and come back to see us when you get the chance!

2/10 Terrible

Calvin

Disliked: Room comfort
Shower curtain was not clean and had a strong mildew odor. carpet had left food , and bathroom had a strong urine smell.
Stayed 1 night in Oct 2023
Response from Shell, GM on Oct 9, 2023
Mr. Calvin, Thank you for taking the time to let us know about your recent stay. Please accept my apologies for missing the mark on these issues. Please reach out to me at 731-427-6100 to discuss the issues you encountered during your time with us.

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Shell, GM on Oct 9, 2023
Thank you so much for your recent stay with us here at Hampton by Hilton Jackson, TN. Please come back to see us again whenever you are in the area.

10/10 Excellent

Zafar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Deal
Good location for a one night stop over. Lots of places to eat nearby. Safe and relatively new location and decor.
Stayed 1 night in Sep 2023
Response from Shell, GM on Oct 9, 2023
Thank you so much for the review of your stay with us here at Hampton by Hilton Jackson, TN. I am glad you enjoyed your stay. Please come back and see us again if you are ever in the area.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
It was a fantastic stay with one exception the shower temperature was Luke warm at best.
Stayed 2 nights in Sep 2023
Response from Gabrielle Burton on Oct 20, 2023
Thank you for your recent stay here at Hampton by Hilton Jackson, TN. I appreciate you taking the time to let us know how we are doing. We are glad you enjoyed your stay with us! We apologize for the temperature of the shower being lukewarm. We know that there is nothing better than a hot shower. Please continue to be safe in your travels and come back to see us when you get the chance!

10/10 Excellent

POLLY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gabrielle Burton on Oct 20, 2023
Thank you for your recent stay here at Hampton by Hilton Jackson, TN. I appreciate you taking the time to let us know how we are doing. We are glad you enjoyed your stay with us! I have shared your input with our entire team to ensure this positivity continues. Please continue to be safe in your travels and come back to see us when you get the chance!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice with a surprise
The hotel was clean and comfortable, but we were charged a non-refundable $83 for having a dog. I didn't recall seeing that anywhere on Hotels.com when i made the reservation.
Stayed 1 night in Sep 2023

8/10 Good

Bryan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient to highway. Clean/updated lobby was nice. Must drive to restaurants or have delivered. Construction debris in back parking lot needs to be cleaned up. Little pricey for a Monday night stay. Overall, satisfied with the property.
Stayed 1 night in Aug 2023
Response from Gabrielle on Aug 23, 2023
Dear Bryan,Thank you for your recent stay here at Hampton by Hilton Jackson, TN. I appreciate you taking the time to let us know how we are doing. We are glad you enjoyed your stay with us! I have shared your input with our entire team. Please continue to be safe in your travels and come back to see us when you get the chance

10/10 Excellent

David

Stayed 1 night in Aug 2023

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Stronda Parker, General Manager on Aug 14, 2023
Thank you Cory for staying with us here at Hampton by Hilton. Please feel free to come back and stay again whenever you are in the area.

10/10 Excellent

Nicole, Tampa

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brought my Yorkie and had a great stay, plenty of grassy areas around for him to be off his leash after a 12 hour car ride from FL. Breakfast was great with plenty of options—just wish it was offered a little later until 10am on weekends 😉 10 mins to town, and next to gas station and right off the highway so it’s a convenient location also. Room size was excellent and the staff is very friendly as well.
Stayed 1 night in Jul 2023
Response from Stronda Parker, General Manager on Aug 14, 2023
Thank you so much for your stay here in Jackson, TN. It sounds like you had a good stay with us. I am glad. I hate I missed the Yorkie. Please feel free to come visit again anytime you are in the area.

4/10 Poor

shawnna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets were dirty on bed, floors were dirty all over hotel and smelled. Hotel needs serious updating and cleaning!!! .
Stayed 1 night in Jul 2023
Response from Stronda Parker, General Manager on Aug 14, 2023
Shawnna, Please forgive us for not meeting your expectations. I have shared these issues with my entire team. We are working to fix these issues and not have them in the future. If you ever do stay in the area again, please stay with us. I am sure you will see a great improvement. Thank you,

4/10 Poor

Walkinaer

Travelled with family, Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very dirty I have to buy a cleaning spray to be able to take a shower and use the toilet The carpet was very dirty I do not recommended
Stayed 2 nights in Jul 2023
Response from Gabrielle on Jul 30, 2023
Dear Walkinaer,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. The cleanliness of the room has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

4/10 Poor

Melissa

Stayed 1 night in Jul 2023
Response from Stronda Parker, General Manager on Aug 14, 2023
Melissa, I am sorry we missed the mark on your stay. Please be assured we are working our issues and changes are being made. Continue to be safe in your travels.

10/10 Excellent

John

Stayed 1 night in Jul 2023
Response from Stephanie on Aug 19, 2023
Hello John,Your top rating is appreciated. We are thrilled to know that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Gabrielle on Jul 24, 2023
Dear Veronica, Thank you for taking the time to let us know about your experience while staying with us. We are glad you enjoyed your stay! I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

Kellye

Travelled with family
They had no rooms when we got there last last night so we had to go to anther hotel. Please refund
Stayed 1 night in Jul 2023
Response from Gabrielle on Jul 24, 2023
Dear Kellye, Per our records, the reservation has been classified as a guaranteed no show. However, your initial reservation was made through a third party and you would have to contact them for a refund.

10/10 Excellent

Donna

Stayed 1 night in Jul 2023
Response from D. Office on Jul 18, 2023
We appreciate your kind feedback! We hope you will stay with us again!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception was not overly friendly upon arrival; little assistance when asked about local restaurants. Came with cat; bed had huge tear in box spring; cat stuck for period of time; requested xtra pillows as we had used all available to block holes in and around bed; was given two pillows with no pillow cases. Hammering in room above ours beyond 6pm. No hand soap in bathroom. No cold water in shower or at sink; unable to regulate temp; only hot to scalding; was unable able to shower following 10 hours on the road.
Stayed 1 night in Jul 2023
Response from Stephanie on Aug 19, 2023
Deer Valued Guest,Thank you for taking the time to bring our attention to your experience in our hotel. This has been forwarded to management to investigate and address with the appropriate department. Thank you again for sharing and we hope to earn your business in the future by continuing to grow and evolve.

4/10 Poor

Ryan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Stephanie on Aug 19, 2023
Hello Ryan,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

6/10 Okay

Timothy

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Coffee pot did not work. That’s important when I need to be out by 5 am. No shampoo. Supply chain I guess.
Stayed 1 night in Jul 2023
Response from Stephanie on Aug 19, 2023
Hello Timothy,We want you to know that your feedback and rating of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Lori

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Girl at front desk not friendly at all and was put out if you asked questions. Tried calling front desk multiple times during the night and it was always busy. No cold water in shower so water was scalding hot. The hotel needs to be cleaned. Pool not open.
Stayed 1 night in Jul 2023
Response from Stephanie on Aug 19, 2023
Hello Lori,Guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken to improve on the issues you mentioned.

4/10 Poor

Alexander

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, property conditions & facilities
No refrigerator, dirty room.
Stayed 1 night in Jul 2023
Response from Stephanie on Aug 19, 2023
Hello Alexander,I want to ensure that you know how much we appreciate guest feedback, it is through insights we can better serve our guests. Thank you for sharing as we are always looking for ways to improve the guest experience, and with your help, we can address these issues. We hope to have you back for another stay soon.

10/10 Excellent

Micki

Stayed 1 night in Jul 2023
Response from Stephanie on Aug 19, 2023
Hello Micki,Your perfect rating is appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Sheilah, Rusk

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was comfortable with good in-room amenities. The pillow was lumpy as if the filling was clumping. The breakfast was excellent. Staff were efficient though not particularly outgoing.
Stayed 1 night in Jun 2023
Response from Front Office Manager on Jul 1, 2023
Ms.Sheilah, We apologize for the issues you experienced with the pillows during your stay. Thank you for your feedback. We are glad you enjoyed your stay.

6/10 Okay

Katherine

Travelled with family
Disliked: Staff & service
The hotel was undergoing a remodel, which affected the pool being closed and the lobby/hallway areas to be hot and stuffy.
Stayed 2 nights in Jun 2023
Response from Front Office Manager on Jul 1, 2023
Ms. Katherine, Thank you for staying with us while we undergo renovations. We are working to address issues we are facing during renovation. We appreciate your feedback!

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We came in for a softball tournament for the weekend . Our room was very nice and the beds were so comfortable. . We will definitely stay there again if we are back up that way.
Stayed 2 nights in Jun 2023
Response from Front Office Manager on Jul 1, 2023
Ms.Stacy,Thank you for staying with us. We are glad you enjoyed your stay. We will inform the entire staff of your good experience so that we can continue providing excellent service. We appreciate your feedback!

4/10 Poor

Shari R

Disliked: Property conditions & facilities
I specifically chose this property because it lists its amenities as having an outdoor pool. My family was in Jackson for an extended stay for business and wanted to relax by the pool during the days that we were there. The place was torn up for repairs the whole time and the pool as padlocked with a sign that said closed for the season. Why would you choose your main travel season to tear up the hallways, the pool, and half of the parking lot? The breakfast was not kept supplied and there was a wait every morning to put out more supplies. There is no air conditioning in the halls and the summers are quite hot and muggy in that region. This is supposed to be a Hampton Inn owned by Hilton. Because of this, the prices are quite a bit higher than other hotels in the area. This place is more like an Econolodge.
Response from Front Office Manager on Jul 1, 2023
Ms.Shari,Thank you for choosing to stay with us while we are undergoing renovations. We apologize for the inconvenience of the pool not being open. We are working to correct issues we are facing with staff and renovations. We hope that you choose to stay with us in the future!

4/10 Poor

Susan

Disliked: Cleanliness, property conditions & facilities
Pool was closed. Desk clerk said he would reduce my rate but I don’t know if that happened. Lots of construction at the hotel. Room’s entry face plate came off. I was given another room that smelled smoky. Breakfast was not good. No nearby restaurants.
Stayed 1 night in Jun 2023
Response from Stephanie on Aug 19, 2023
Hello Susan,This has been forwarded to management to investigate and address with the appropriate department. Please reach out and ask to speak with management if you would like to discuss this matter further. Thank you again for sharing and we hope to earn your business in the future by continuing to grow and evolve.

6/10 Okay

Melinda

Stayed 2 nights in Jun 2023

4/10 Poor

Brett

Travelled with family
Disliked: Staff & service, property conditions & facilities
Staff is rude. Doing the minimum of whatever their job duties are. Breakfast is gone if you don't get there early. Pool is closed as of June 2023. Shower head was clogged.
Stayed 2 nights in Jun 2023

4/10 Poor

Suresh

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We booked this hotel mainly due to the pool since my kids wanted to swim. Pool was closed and there were no mention of it on the website. Room AC was dirty and one bed wasnt tucked and have an under sheet.cjeck in was long and one person was manning the breakfast rush and was doing a great job. But you can tell she was overwhelmed. No coffee cups in the front until we asked for refills. For $250 a night I expected more.
Stayed 1 night in Jun 2023

10/10 Excellent

Glenn

Stayed 1 night in Jun 2023

10/10 Excellent

Tara

Stayed 1 night in Jun 2023

2/10 Terrible

Heidi

Liked: Cleanliness
Stayed 2 nights in Jun 2023

4/10 Poor

David

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Only had hot water, no cold water and bathroom sink leaked
Stayed 1 night in Jun 2023