Room amenity

Reviews of Candlewood Suites Pearl, an IHG Hotel

2.5 out of 5
Candlewood Suites Pearl, an IHG Hotel
632 S Pearson Rd, Pearl, MS

Reviews

8.0

Very good

Rating 10 - Excellent. 201 out of 463 reviews" "
Rating 8 - Good. 138 out of 463 reviews" "
Rating 6 - Okay. 59 out of 463 reviews" "
Rating 4 - Poor. 36 out of 463 reviews" "
Rating 2 - Terrible. 29 out of 463 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Sharla

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
From the time we walked in our stay was horrible. We were given a room that. From having to mive to 3 different rooms to Rude employees and a sneaky housekeeper, we are devastated..had the most seagull smell
Stayed 3 nights in Mar 2024

8/10 Good

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Mar 2024

10/10 Excellent

Charlton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Mar 2024

8/10 Good

Laurie, Hattiesburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Anthony

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Aspen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jamie was very helpful. The rooms was spacious and clean
Stayed 2 nights in Feb 2024

8/10 Good

Joyce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy park
Stayed 1 night in Jan 2024

6/10 Okay

Petula

Stayed 1 night in Jan 2024

2/10 Terrible

Teresa

Stayed 1 night in Jan 2024

8/10 Good

Ella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Brianna

Stayed 2 nights in Dec 2023

8/10 Good

James, SANTA CRUZ

Liked: Cleanliness, staff & service, property conditions & facilities
I choose this property because it is located close to my family,
Stayed 9 nights in Nov 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean, spacious Bathroom
Stayed 1 night in Nov 2023

6/10 Okay

Jennifer

Liked: Cleanliness
Disliked: Staff & service, room comfort
Just stayed one night to split a long trip. Front desk staff was super pre-occupied at checkin and barely answered the one question I asked of her.
Stayed 1 night in Nov 2023

10/10 Excellent

Lindsey

Stayed 2 nights in Oct 2023

6/10 Okay

Denise

Travelled with group
This was my first time staying at this property. I requested my room on the first floor and was told they were sold out. A guest checked in after room was booked on the first floor. I don’t like the beds being against the wall making one adult climb in and out instead of walking to their side. There was only two luggage carts available but when I checked out earlier than check out time none were available.
Stayed 2 nights in Oct 2023

8/10 Good

Ramie Ervin, Glenn Dale

Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The room was nice it came with a kitchenette and a queen sized bed. The bathroom was clean, the towels did have some stains and had to get them changed out
Stayed 3 nights in Oct 2023

10/10 Excellent

Sherrylee

Stayed 2 nights in Oct 2023

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Looks good in photos.
Front desk was friendly. Room felt dingy. Walls were dirty. Bathroom floor appeared dirty. I selected to this location based on pictures and trying to remain close to the highway.
Stayed 1 night in Sep 2023

10/10 Excellent

Darin

Travelled with family
Stayed 1 night in Sep 2023

10/10 Excellent

Mary

Stayed 1 night in Aug 2023

10/10 Excellent

redonda

Stayed 1 night in Aug 2023

10/10 Excellent

Wesley

Stayed 1 night in Jul 2023
Response from raj on Jul 27, 2023
Thank you very very much

8/10 Good

gerard

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from Raj on Jul 19, 2023
Thank you very much for staying with us.

6/10 Okay

Dorothy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Looks nice from outside, however, once I entered the lobby was really disappointed. One in my room, drapes were visibly dirty, bathtub was dirty, only had one night stand. Husband & I both have sleep apnea and require machines to help us sleep and only one outlet on lamp by bed. Was very disappointed with hotel and will not recommend to friends or family.
Stayed 1 night in Jul 2023
Response from Roger on Jul 19, 2023
Sorry for any inconvenience.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place
We only go to Pearl once a year for competition and this is our first choice. We initially stayed just at random when picking a hotel because it was close to our competition and now we just automatically book here becase it was so nice.
Stayed 2 nights in Jul 2023
Response from Raj on Jul 19, 2023
Thanks a lot!

6/10 Okay

Lily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Highlight: Best shower of any hotel, ever! Worst part: the very small lumpy beds were shoved against the wall. You have to climb over some one to get out.
Stayed 2 nights in Jul 2023
Response from Roger on Jul 19, 2023
Thank you for staying with us.

4/10 Poor

Gerald, Cypress

Travelled with family
Disliked: Staff & service, property conditions & facilities
The staff seemed unconcerned for customer satisfaction. The room was uncomfortable, the chair, recliner, was broken. The toilet leaked and the bathroom needed cleaning. There was only one (1) luggage cart for the entire location because the other one (1) was stolen, per the morning desk clerk.
Stayed 1 night in Jul 2023
Response from Roger on Jul 11, 2023
Sorry for any inconvenience. One Luggage cart was taken inside the room by another guest.

6/10 Okay

Kayla

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Not worth it
Pretty unimpressed with this place. The elevator and hallways were hot and had a strange smell. The exercise room had a broken window and was extremely hot. The room itself was a good size and the A/C worked well, but the mattresses were old and uncomfortable. For the price, I expected a better environment.
Stayed 1 night in Jun 2023
Response from Roger on Jul 6, 2023
Sorry for any inconvenience.Broken glass on window in GYM is ordered. Now its came and fixed.

10/10 Excellent

carol

Stayed 1 night in Jul 2023
Response from Roger on Jul 27, 2023
Thanks a lot!

6/10 Okay

Bernita

Stayed 1 night in Jul 2023
Response from Roger on Jul 27, 2023
Thank you for staying with us.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Raj on Jul 5, 2023
Thank you very very much for staying with us.

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great decor, friendly, amenities, we really enjoyed our stay. And a great price.
Stayed 1 night in Jun 2023
Response from raj on Jun 28, 2023
Thanks a LOT!

4/10 Poor

James

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Clean but the service...
The good: The property, lobby and room were very neat and clean. Wall HVAC unit was not as loud as others hotels in which I have stayed. There was plenty of parking and adequate items in the convenience area. The not so good: I received a call to have my card charged for the room before arriving. This was the first time in 33 years of traveling. The remote was not programmed to the television. Someone came to the room, tried the same thing I did, stated there was nothing she could do and left. It wasn't until the next day that someone a) bought the remote used for the lobby TV to operate the one in the room and later b) switched the remote for me to use. Later, I asked the night shift gentlemen for a late checkout (12 noon vs 11AM). He said it was ok until he pulled my room number and exclaimed "This is Expedia. No it's 11:00". When I asked what did Expedia have to do with a one hour late checkout, he looked again and said, "Well, we will just see what happens at noon". By this time I was totally turned off with the service provided by everyone except the mid shift employee on Saturday evening.
Stayed 2 nights in Jun 2023
Response from Roger on Jun 28, 2023
Sorry for new remote was not programmed.

2/10 Terrible

Donald

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property needs a renovation. It’s old and is not the cleanest. There was only 1 staff member in the entire hotel in the evening and night shift.
Stayed 2 nights in Jun 2023
Response from Roger on Jun 28, 2023
Sorry for any inconvenience

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Candlewood!
Wonderful staff! Really clean hotel!
Stayed 1 night in Jun 2023
Response from Raj on Jun 29, 2023
Thank you for staying with us.

8/10 Good

arch, LITTLE ROCK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was no swimming pool! Hotel was too pet friendly, saw at least 6 dogs in the hotel!
Stayed 3 nights in Jun 2023
Response from Roger on Jun 29, 2023
Sorry for not having Swimming pool.

8/10 Good

Lawrence

Stayed 1 night in Jun 2023
Response from Raj on Jun 29, 2023
Thank you for staying with us.

6/10 Okay

William

Stayed 1 night in Jun 2023
Response from Roger on Jul 19, 2023
Thank you for staying with us.

10/10 Excellent

Angela R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night in Jackson/Pearl Municipal Golf Course
Aria was delightful. Recommended a good restaurant. Bed could have been a little more comfortable but wasn’t terrible. Room was very clean and this hotel is equipped for extended stay. We played a Round of golf at Pearl Municipal Golf Course. I highly recommend this hotel.
Stayed 1 night in Jun 2023
Response from Raj on Jun 29, 2023
Thank you very much for staying with us.

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Roger on Jun 29, 2023
Thanks a lot

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Roger on Jun 29, 2023
Sorry for any inconvenience

6/10 Okay

Sharon

Stayed 6 nights in Jun 2023
Response from Roger on Jun 20, 2023
Thank you for staying with us.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed here before, overall a comfortable one night stay. The room was spacious with full kitchen. The bathroom could have been cleaner and there us noticeable wear and tear. The location is convenient to interstate, shopping and restaurants. We will stay again.
Stayed 1 night in Jun 2023
Response from Roger on Jun 20, 2023
Thank you for staying with us. Sorry for any inconvenience.

2/10 Terrible

biswajit

Stayed 1 night in Jun 2023
Response from Roger on Jul 11, 2023
Sorry for any inconvenience

4/10 Poor

Teresa

Stayed 2 nights in Jun 2023
Response from Raj on Jul 5, 2023
Sorry for any inconvenience. If you let us know any issue during your stay, We would like to resolve it.

6/10 Okay

Donald

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Raj on Jun 5, 2023
Sorry for any inconvenience.

8/10 Good

Vickie

Travelled with family, Business traveller
My visit was restful
Stayed 3 nights in May 2023
Response from Raj on May 31, 2023
Thank you very much for staying with us.