Note fondée sur 987 évaluations vérifiées
4,2 Propreté de la chambre
3,9 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié de Paris
Publié le 16 sept. 2019
Très agréable Bar et restaurant dont une partie en terrasse.
Très bon cocktails.
Commentaires de Gestion de l’hôtel
19 sept. 2019 par David, Gestion de l’hôtel
Thank you for your kind comments. We’re all very pleased that you enjoyed your stay and we hope to see you again very soon!
Watch for our full room renovations coming the fall of 2019!
Wishing you the best,
David Kingston
307-734-2180
par un voyageur vérifié de france
Publié le 2 sept. 2019
good
Commentaires de Gestion de l’hôtel
6 sept. 2019 par David, Gestion de l’hôtel
Thank you for your kind comments. We’re all very pleased that you enjoyed your stay and we hope to see you again very soon!
Watch for our full room renovations coming the fall of 2019!
Wishing you the best,
David Kingston
307-734-2180
par un voyageur vérifié
Publié le 11 avr. 2024
Commentaires de Gestion de l’hôtel
16 avr. 2024 par General Manager, Gestion de l’hôtel
Karl, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!
par un voyageur vérifié de Silverthorne
Publié le 9 avr. 2024
This hotel had so much promise, but was just ok. It was expensive and the photos on their website made it look great - in reality, it's pretty tired, not kept up well, and the staff and service are not great. The location is only good if you plan to ski the hill that's right there - the trek to Jackson Hole is very long on a slow bus. The walk to town is over unkept icy sidewalks - we're talking REALLY icy and dangerous. Part of the reason to choose this hotel was the on-site restaurant (really marginal and they add a huge forced gratuity so the staff really doesn't care to provide service). The other was the spa/pool area - it was hard to locate towels, some of the equipment had signs it was broken, and it generally was marginal. I hate to be negative but given the price ($400/night) I expected so much more. Yah, it was ski season but just barely. I would say choose just about anywhere else unless you get a smoking deal, because it doesn't live up to the luxury price.
Commentaires de Gestion de l’hôtel
11 avr. 2024 par General Manager, Gestion de l’hôtel
Thank you for sharing your feedback, Sheri. We appreciate your honest review and regret to hear that your experience did not meet your expectations. We take your comments seriously and will address them with our team to ensure improvements are made, particularly regarding the upkeep of our facilities and the quality of service provided. We apologize for any inconvenience caused and hope to have the opportunity to exceed your expectations in the future.
par un voyageur vérifié de stanwood
Publié le 6 avr. 2024
Friendly, great service. Great location
Commentaires de Gestion de l’hôtel
11 avr. 2024 par General Manager, Gestion de l’hôtel
Kristen, thank you for your positive review. We're thrilled to hear that you enjoyed our friendly service and found our location great. We hope to welcome you back soon for another pleasant stay.
par un voyageur vérifié
Publié le 6 avr. 2024
Maddison at the front desk was absolutely amazing as was Bruno in the dining room. These two made our whole trip! The hotel is beautiful and clean. We happened to come in at the very end of the season, everyone treated us like we were there during the height of the season. Caring and friendly. Coming so late could have been a disaster but I’m so glad we decided to come! Thanks! We will see you again soon!
Commentaires de Gestion de l’hôtel
10 avr. 2024 par General Manager, Gestion de l’hôtel
Aaron, thank you for your glowing review. We're delighted that Maddison and Bruno made your trip memorable and that you found our hotel beautiful and clean. We truly appreciate your kind words and look forward to your next visit.
par un voyageur vérifié
Publié le 30 mars 2024
Overall good stay
Commentaires de Gestion de l’hôtel
10 avr. 2024 par General Manager, Gestion de l’hôtel
Patrick, thank you for choosing us for your stay. We're pleased to hear that overall, you had a good experience. If there are any areas we can improve upon, please let us know.
par un voyageur vérifié
Publié le 29 mars 2024
Great friendly staff located in a perfect place.
Commentaires de Gestion de l’hôtel
10 avr. 2024 par General Manager, Gestion de l’hôtel
Mark, thank you for your kind words. We're thrilled to hear that you found our staff friendly and our location perfect. We hope to see you again soon for another great stay.
par un voyageur vérifié
Publié le 24 mars 2024
Front desk was very nice. The resort is beautiful, hope to stay there again!
Commentaires de Gestion de l’hôtel
27 mars 2024 par General Manager, Gestion de l’hôtel
We're thrilled to hear you had a wonderful experience with us, Maria! Our front desk team takes pride in providing excellent service, and we're glad to hear they made your stay enjoyable. We look forward to welcoming you back to our beautiful resort in the future for another fantastic experience!
par un voyageur vérifié
Publié le 24 mars 2024
No cleaning services while we were there, though items we needed were available at the front desk. Room was pretty small. When we asked questions about skiing to several staff members, we were referred to the Internet.
Commentaires de Gestion de l’hôtel
27 mars 2024 par General Manager, Gestion de l’hôtel
We appreciate your feedback, Peggy, and we'll address your concerns with our housekeeping team to ensure better service in the future. Additionally, we'll work on providing more personalized assistance regarding inquiries. Thank you for bringing this to our attention, and we're committed to improving your experience during your next stay at Snow King Resort!
