Amazing staff, amazing location, and amazing price. Veronica was above and beyond one of the best customer service hospitality staff members I have ever met (I worked as a property manager for Marriott for ten years), our housekeeper kept our room spotless and left the towels in the shape of animals (my wife was really impressed), never encounter a staff memeber that wasn’t helpful or smiling. Location location location right next to crocodile habitat, on the beach, and pier for Ixtapa island is a 100 yards from hotel. There is even an area with little stores selling touristy stuff, and multiple food vendors next to hotel. A bus stop and taxis right outside hotel gate. A show every night, dancing, and many activities through the day. The room wasn’t amazing but clean and had an ocean view. Buffet not amazing (breakfast was the best) but was ok. The private dinner on the beach(complimentary) probably the most romantic dinner I’ve had with my wife and food was amazing. Read other reviews about how staff doesn’t speak English and other hotel guest were all Hispanic. This gringos Spanish isn’t that good and I got along fine, and guess what your in Mexico. For the price I can’t imagine a better deal, we’re already putting money aside so we can go back next year.