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Reviews

3.6 / 5Good
59 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    El Palmar Beach
    7 min walk
  • Popular Location
    Magic World Aquapark
    9 min walk
  • Popular Location
    Ixtapa Golf Course
    15 min walk
  • Airport
    Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    18 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Junior Suite

    Room Amenities

    • Sleeps 4
    More details
  • Master suite

    Room Amenities

    • Sleeps 6
    More details

About this area

Ixtapa

Located in Ixtapa, Puerta Del Mar Hotel is in the city centre and near the beach. The area's natural beauty can be seen at El Palmar Beach and La Ropa Beach. Travelling with kids? Consider Magic World Aquapark and Delfiniti.

Popular Location

What's nearby

  • El Palmar Beach - 7 min walk
  • Magic World Aquapark - 9 min walk
  • Ixtapa Golf Course - 15 min walk
  • Delfiniti - 18 min walk
  • Vista Hermosa Beach - 4 min drive

Getting around

  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) - 18 min drive

Restaurants

  • Where to eat
  • Los Molcajetes – Garden-view family restaurant with a bar. Serves breakfast and lunch daily. Kids' menu available.

About this property

Puerta Del Mar Hotel

Family-friendly hotel with 2 outdoor pools and restaurant
Along with 2 outdoor pools, this smoke-free hotel has a restaurant and an indoor pool. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Other amenities include an outdoor pool, a fitness centre and a bar/lounge. All 45 individually decorated rooms provide free WiFi, free wired Internet and sofa beds. Guests will find kitchens with fridges, hobs and microwaves. Bathrooms are shared.
Puerta Del Mar Hotel offers 45 forms of air-conditioned accommodation which are accessible via exterior corridors, and features washers/dryers and espresso makers. Rooms open to balconies. This individually decorated accommodation includes king sofa beds. Beds feature down comforters and premium bedding. 21-inch Flat-screen televisions come with premium satellite channels. Kitchens offer fridges, hobs, microwaves and kitchenware and utensils. Guests have access to shared bathrooms. Bathrooms include a shower, bathrobes and complimentary toiletries.
This Ixtapa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free self parking
Extended parking
24-hour return airport shuttle (surcharge)
Local area shuttle (surcharge)
Shopping centre shuttle (surcharge)

Food and drink

Continental breakfast available for a fee daily 7 AM–11 AM: MXN 70 for adults and MXN 50 for children
1 restaurant
1 poolside bar and 1 bar
Free daily reception
Room service available

Things to do

2 outdoor pools
Bike hire
Children's pool
Fitness centre
Horse riding/hire
Indoor pool
Mountain biking
Playground
Sauna
Hot tub

Family friendly

2 outdoor pools
Babysitting/childcare (surcharge)
Children's pool
Cots/infant beds (surcharge)
Dry-cleaning service
Indoor pool
In-room childcare (surcharge)
Kitchen
Laundry facilities
Microwave
Playground
Fridge
Sofa bed
Supervised childcare/activities (surcharge)
Washer/dryer
Waterslide

Conveniences

Lift
Front-desk safe

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Porter
Tour/ticket assistance

Languages spoken

English
Spanish

Outdoors

Garden
Pool umbrellas
Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Smoke-free property
TV in reception

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Ceiling fan
Cots/infant beds (surcharge)
Down comforter
Sofa bed king
Premium bedding

Bathroom

Bathrobes
Free toiletries
Shared bathroom (in-room sink)
Shower

Entertainment

21-inch flat-screen TV
digital channels
premium channels

Food and drink

Coffee/tea maker
Cookware/dishes/utensils
Espresso maker
Kitchen
Microwave
Fridge
Hob

Outdoor space

Balcony
Garden

More

Access via exterior corridors
In-room massage
Individually decorated
Iron/ironing board
Phone
Safe
Washer and dryer

Policies

Check-in

Check-in time starts at 3 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

  • 24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Pets

  • No pets or service animals allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for MXN 70 per night.

Property payment types

Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MXN 1000 per stay
  • Breakage deposit: MXN 1000

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: MXN 70 for adults and MXN 50 for children (approximately)
  • Airport shuttle fee: MXN 480 per vehicle (one-way)
  • Airport shuttle fee per child: MXN 0
  • Crib (infant bed) fee: MXN 70 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Noise-free guestrooms cannot be guaranteed.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Only registered guests are allowed in the guest rooms. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. No pets or service animals are allowed at this property.
3.6
5 - Excellent
13
4 - Good
23
3 - Okay
14
2 - Mediocre
4
1 - Poor
5
3.9
Cleanliness
3.8
Service and Staff
3.2
Amenities
3.4
Property condition

1/5

  • Disliked: Staff & service, property conditions & facilities

Stayed 1 night in Nov. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location

Nice location with a bunch of places to go close by

Stayed 4 nights in Jul. 2019

1/5

  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stay away from this place. Our bed was peed on from the previous guest and all they wanted to do is give us extra sheets. Just a horrible experience

Stayed 6 nights in Feb. 2019

4/5 Good

  • Liked: Cleanliness, staff & service, room comfort

great location and great price...clean as a whistle...refrig was ancient but it was cold as the south pole...needs to have hot water in the kitchen sicnk... wwe carried hot water from the bath room...could have a few more chairs at the pool when there is a larger occupancy...the pools are the best in the area..and the water slike is wonderful...I can afford the Bay View Grand but this place has all the features of BVG and the price is right and the beach is only a block away.... and Julio Ceaser is the best guide.....John W. Damisch. of Chicago

Stayed 14 nights in Jan. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The staff were very nice. Great pool. Nice big room. I was very happy.

Stayed 3 nights in Oct. 2018

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