Outdoor pool, open 9 AM to 8 PM, sun loungers

Reviews of Krystal Ixtapa

3 out of 5
Krystal Ixtapa
Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO

Reviews

7.0

Good

Rating 10 - Excellent. 225 out of 1006 reviews" "
Rating 8 - Good. 349 out of 1006 reviews" "
Rating 6 - Okay. 224 out of 1006 reviews" "
Rating 4 - Poor. 117 out of 1006 reviews" "
Rating 2 - Terrible. 91 out of 1006 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

cathy

Disliked: Amenities
Good location
Stayed 3 nights in Mar 2024
Response from Cathy on Mar 19, 2024
Dear Cathy Thank you for sending us your evaluation of our services and facilities, we are pleased to know that you enjoyed your stay with us.We hope to welcome you again on your next vacation.Kind regardsCecilia Villagomez Tafolla Quality Manager.

6/10 Okay

Sharon

Liked: Cleanliness
Disliked: Property conditions & facilities
Catering more to the local population; poor English language skills. Food services had gone down hill since the last time I was there.
Stayed 11 nights in Feb 2024
Response from Sharon on Mar 19, 2024
Dear SharonThanks for sharing your experience! We regret the inconvenience I mention. We will take your comments into account to improve our services.We hope to welcome you on your next vacation.Kind regardsCecilia Villagómez Quality Manager

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for 1 night in Expedia but the hotel also charged me for the same night. No wash cloth, frayed towels, but biggest problem was no hot water. I talk to the front desk twice. Water was probably 75 degrees. I understand I am in Mexico but very few employees could speak English. Stayed 7 days prior at annother hotel and almost all employees could speak English. Had to extend my stay by 3 days but changed with in hours to 2 extra days. Had fantastic massage but I would never stay at this resort again too many other nice hotels in the area. This was our third year staying in Ixtapa.
Stayed 1 night in Feb 2024
Response from William on Mar 19, 2024
Dear WilliamThanks for sharing your experience! We apologize for the inconvenience, we will work to improve it.We hope to see you again soon!GreetingsCecilia Villagómez Quality Manager

4/10 Poor

Charles

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
No refrigerator in room No hot water until last day.
Stayed 7 nights in Feb 2024
Response from Charles on Mar 19, 2024
Dear Charles We appreciate your time to share your comment and we are very sorry for not having met your expectations, we will take your opinion into account.We hope it gives us the opportunity to return and see the changes achieved in the future.Kind regardsCecilia Villagomez Tafolla Quality Manager.

2/10 Terrible

susie

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved a superior room and ended up getting a standard. They say that they provide down comforters but all it is a thin sheet. There was not any toiletries provided as it states. We arrived at 2 pm and pre checked in. The front desk said to come back at 4 which we did and we're told there was no rooms available yet. So we had to continue to wait. I believe that if you have a reservation and you know someone is checking in that's already been paid for you should have that room available that they requested. I have stayed at many hotels some I would like to go back to but this hotel I will not return to or recommend to friends or family.
Stayed 2 nights in Jan 2024
Response from Susie on Mar 19, 2024
Dear Susie We appreciate your time to share your comment and we are very sorry for not having met your expectations, we will take your opinion into account.We hope it gives us the opportunity to return and see the changes achieved in the future.Kind regardsCecilia Villagomez Tafolla Quality Manager.

2/10 Terrible

Bonnie Jean, Grand Forks

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2024
Response from Bonnie Jean on Mar 19, 2024
Estimada Bonnie Jean Agradecemos que haya tomado su tiempo para enviarnos su evaluación.Esperamos recibirlos en sus próximas vacaciones.Saludos cordiales Cecilia Villagomez Tafolla Gerente de calidad

6/10 Okay

Santos, Homewood

Travelled with partner
Liked: Cleanliness, staff & service
We have stayed multiple times in Ixtapa / Zihua in the past and are both bilingual and have family in the area. Pros: Staff, cleanliness, pool, view, location Cons: Food, drinks, guests blocking chairs early and none available, the rooms lack basic necessities ie blankets, blow dryer, iron. Other: the hotel does offer day passes which can cause the pool to be way too crowded on weekends. Drink selection was terrible if you like a certain beer and there was no wine. The staff did however go out of their way to make you feel welcome. Special shout out to Marco and Javier at pool and Josefina at the breakfast buffet
Stayed 7 nights in Jan 2024
Response from santos on Mar 19, 2024
Dear Santos We appreciate you taking the time to evaluate our services. We are sorry for the inconveniences you experienced during your stay, we would not want you to have a bad image of us, we will follow up with the area responsible primarily.We hope to welcome you again at Krystal Ixtapa's home.Kind regardsCecilia Villagomez Tafolla Quality Manager.

6/10 Okay

kerrie

Travelled with partner
Liked: Staff & service
The location was excellent to the center of Ixtapa and the beach. The resort was noisy at night and we had difficulty sleeping. The breakfast was good. I think we are not resort people and probably should not be staying at an all inclusive tesort.
Stayed 7 nights in Jan 2024
Response from Cecilia Villagomez Gerente de calidad on Jan 27, 2024
Dear KerrieWe appreciate your comments about the location and breakfast at Krystal Ixtapa. We apologize for the inconvenience you experienced with noise at night. But the hotel is an all-inclusive resort. We hope you will reconsider us for a different type of accommodation that scons evening activities from 9 to 11 pm every day and only 3 are in snack area oasis and 4 of them in theatre and disco christine.We hope you give us the opportunity to return Best regards,

4/10 Poor

Karen, Surrey

Travelled with partner
Disliked: Amenities, property conditions & facilities
The only conveniences provided were soap, shampoo and conditioner. There was no coffee pot, no chairs on the balcony and the room was bare. There was a bed, one chair, one night stand and a TV on a dresser. The floor was 12 x12" white tile and the room felt empty. For $500/night, one expects a few more comforts.
Stayed 1 night in Dec 2023
Response from Cecilia Villagomez Gerente de calidad on Jan 10, 2024
Dear Karen We appreciate your comment about the facilities as your expectations are very important, regarding the coffee maker we have it on request and reviewing we did not have any request for your assigned room, the chairs on balconies we do not have them, but we can gladly upload some upon request, we hope you will give us the opportunity to return and be in contact with the guest service team to support you at all times. Thank you and we will follow up to continue working to achieve improvement.Best regards,

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What I did not like. No hair dryer in the room. No refrigerator in the room. Had to ask several days to leave a coffee packet in the room. The patio door in Rm 314 needs help. Very hard to open and close. The chest of drawers needs help. The drawers do not work properly. No chairs on the patio. Curtain and drapes have tears. Liked. The best water pressure in sink and shower and the water was hot. Plenty of chairs around the pool and on the beach. Great exercise room. Nice view from the room. Short walk to shops in Ixtapa. It would have been nice if more of the signs and notices would have been translated into English.
Stayed 7 nights in Dec 2023
Response from Cecilia Villagomez Gerente de calidad on Jan 10, 2024
Dear WilliamWe appreciate the time you took to share the review regarding the bad experience you had at our hotel, which saddens us very much since the primary objective of all of us is to provide a service in which our guests are pleased with our service and take away a pleasant memory of their vacation.The quality department will follow up on the aforementioned observations, we will reinforce the attention in supervision to each of the points mentioned, I apologize greatly for not being able to exceed the expectations of your vacation. For the quality area, all of the above is very important and we will follow up with all the departments involved, since for us the most important thing is the satisfaction of our guests.Best regards

8/10 Good

john fredy

Liked: Cleanliness, amenities
Good they was so nice
Stayed 1 night in Dec 2023
Response from Cecilia Villagomez Gerente de calidad on Jan 10, 2024
Dear John FredyThank you for sending us your review of our services and facilities, we are glad to hear that you enjoyed your stay with us.We look forward to welcoming you back on your next vacation.Best regards.

8/10 Good

Adriana

Stayed 5 nights in Nov 2023
Response from Cecilia Villagomez Gerente de calidad on Dec 7, 2023
Estimada srita. Adriana Gracias por enviarnos su evaluación a nuestros servicios e instalaciones, nos complace saber que disfrutó su estancia con nosotros.Esperamos recibirla de nuevo en sus próximas vacaciones.Saludos cordiales

6/10 Okay

Ryan Christopher

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Staff here is very nice and healthful. The guests here are very nice too. We had no hot water to shower with the entire stay. However, the water in the sink was boiling hot. AC went out once. Water shut off for a few hours. The pool at this hotel is beyond gross. They do not clean it. Sand is at the bottom. Paper floats in the pool. Leaves. Trash debris. I swear I had the dry heaves the last day here. The pool I think has no filters or system to clean it. And the pool guys are not cleaning this pool each day, it is not up to American/Canadian standards for sure.
Stayed 7 nights in Nov 2023
Response from Cecilia Villagomez Gerente de calidad on Dec 7, 2023
Dear Ryan ChristopherWe welcome your feedback on your recent visit and will follow up on the area of opportunity you share with us, our staff strives to provide excellent service. We apologize for the inconvenience you experienced, will follow up and take steps to improve our facilities.We look forward to the opportunity to serve you better in the future.Best regards

2/10 Terrible

Steven

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was advertised as a 3 star hotel ALL INCLUSIVE. IT WAS A FILTHY NASTY PLACE. We had to stay 1 night there. No wash cloths, thread bare towels, filthy floors & counters, & not any inclusive, and much more. We checked out the next morning and they would not reimburse us for the nights not spent. I ask the manager the night before to make up for the disaster but he ignored me. Checking out the next morning he offered all I ask for the night before. It was to late! We did not travel to Ixtapa to stay in a dump. Expidia was no help at all and we will never use them again. Avoid the Krystal Ixtapa at all cost. And do not trust expidia for anything.
Stayed 7 nights in Oct 2023
Response from Cecilia Villagomez Gerente de calidad on Nov 11, 2023
Dear Mr. Steven CurtisWe appreciate the time you took to share your experience with us, we are very dismayed to learn of the inconveniences you had during your stay, however we followed up with the responsible areas to be able to review what happened, since our rooms must meet the standards of cleanliness required by the brand and your assigned room was supervised by a housekeeper and concierge since we have a supervision process to Expedia reservations and left a welcome letter and some complimentary chocolates.He checked with the customer service area if they attended the follow-up and they shared with us that apparently he had a purchase error on the Expedia page about the plan he bought thinking that it was all-inclusive and in the Expedia system his purchase was only European plan only room being this what caused him annoyance due to the purchase error, However, we did our best to support you by giving you a discount for the switch to the all-inclusive plan, changing your assignment to a junior suite room that you didn't agree with, and you decided to leave the hotel on the second day of stay.We are sorry that this purchase inconvenience caused your inconvenience and hope that in the future you will give us the opportunity to return.Best regardsr

10/10 Excellent

Karla

Stayed 1 night in Sep 2023
Response from Cecilia Villagomez Gerente de calidad on Nov 17, 2023
Estimada Karla Estamos muy agradecidos por su evaluación hacia nuestro hotel y nuestros servicios, sin duda, calificaciones, así nos impulsan a seguir adelante brindando el mejor de los servicios para nuestros huéspedes que son nuestro primordial objetivo.Esperamos tenerlo pronto de vuelta en su casa Krystal Ixtapa.Saludos cordiales

6/10 Okay

Juana

Liked: Staff & service
Stayed 4 nights in Sep 2023
Response from Cecilia Villagomez Gerente de calidad on Sep 27, 2023
Estimada Juana Ante todo, queremos expresarle nuestro agradecimiento por haberse hospedado en Krystal Ixtapa. Gracias también por tomarse el tiempo para compartir su evaluacion. Sin duda alguna, trabajaremos en conjunto para mejorar y darnos sus 5 estrellas.Saludos cordialesEsperamos verla en sus proximas vacaciones!

6/10 Okay

Cindy

Travelled with family
Liked: Staff & service
Beaches are beautiful but it could be unsafe, it’s open sea, there is no shallow waters there. The hotel is older themed, open and you feel the outside temperatures throughout the entire hotel. The waiters were extremely helpful, housekeeping kept things nice, clean everyday. We choose an all inclusive experience, that includes 3 “high end gourmet experiences” the Bogart, Paseo de Mexico, & an Italian tour. Lastly, two an all you can eat buffets, unlimited drinks, alcohol beverages. However, all restaurant locations seems to share the same food options, same types of deserts, same flavors, with the exception of Bogart all are overall good. But with a 5 day stay, we were tired of the same tastes. Before booking for all inclusive I recommend you ask if there is a dress code! We didn’t know better! Turns out you must dress casual formal. We spent extra money buying formal shoes. And I had to speak with different hotel member to excuse my special needs son dress code; we were being turned away from reserving at the gourmet restaurants. Oh yea’ you must reserve every morning before 11am your gourmet dinner experience for that same day. We had a bad reaction after eating at Bogart, my child and I got so sick to our stomachs with cramps, diarrea on the 2 day of our stay. Concierge gave us two Starbucks vouchers to use in the hotel for inconvenience. When we attempted to use them, we were limited on our selection to only coffee, teas over ice. No Fraps, no blended drinks.
Stayed 5 nights in Sep 2023

8/10 Good

Dennis, Shady Cove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always feel at home when there cuz everyone always remembers us and ready to serve in all areas. for us it's like segunda casa.
Stayed 3 nights in Aug 2023
Response from Cecilia Villagomez Gerente de calidad on Sep 8, 2023
Dear Dennis Thank you for your kind review of Krystal Ixtapa! We strive to make every guest feel at home and it is comforting to hear that our staff remembers and serves you so well. We are glad that you consider our hotel your "second home". We look forward to welcoming you back on your next visit.Best regards

10/10 Excellent

jose j

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay , especially when we got upgraded to the president’s room for no extra charge , it was the best room in the entire hotel
Stayed 3 nights in Aug 2023
Response from Cecilia Villagomez Gerente de calidad on Sep 8, 2023
Dear Jose JThank you for your review, We are glad to hear that you had a nice stay at the Krystal Ixtapa hotel. It's always a pleasant surprise to be upgraded to a better room, especially when it's the best one in the entire hotel. We hope you enjoyed your time and look forward to welcoming you back in the future.Best regards

8/10 Good

Julissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean, and nice staff
Response from Cecilia Villagomez Gerente de calidad on Sep 8, 2023
Dear JulissaWe appreciate your comment about the Krystal Ixtapa hotel for its cleanliness and friendly staff. The hotel offers excellent service and maintains a high standard of cleanliness. The staff is courteous and helpful, ensuring a pleasant stay for guests.Best Regards

4/10 Poor

Edwin

Travelled with family
Disliked: Staff & service
Hotel staff service was not good.
Stayed 4 nights in Jul 2023
Response from Cecilia Villagomez Gerente de calidad on Sep 8, 2023
Dear EdwinThank you for your review. We apologize for any inconvenience caused by the staff service at Krystal Ixtapa. We appreciate your feedback and will strive to improve our service. Please let us know if there's anything else we can do to assist you.

2/10 Terrible

Ahuitzol

Travelled with family
Disliked: Cleanliness, staff & service
Staff was horrible
Stayed 3 nights in Jun 2023
Response from Cecilia Villagomez Gerente de calidad on Jul 4, 2023
Estimado AhuitzolAgradecemos su comentario ylamentamos los inconvenientes que presentó durante su estadía, no quisiéramos que se quedara con una mala imagen de nosotros, daremos seguimiento con el área responsable principalmente seguiremos trabajando con el área de capacitación para mejorar la actitud. Esperamos tenerlo de vuelta y brindándonos la oportunidad de poder volver a atenderle.Saludos cordiales

8/10 Good

Maria de los Angeles

Travelled with family
Stayed 3 nights in May 2023
Response from Cecilia Villagomez Gerente de calidad on Jul 4, 2023
Estimada srita. Maria Gracias por enviarnos su evaluación a nuestros servicios e instalaciones, nos complace saber que disfrutó su estancia con nosotros.Esperamos recibirla de nuevo en sus próximas vacaciones.Saludos cordiales

8/10 Good

Ivon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Cecilia Villagomez Gerente de calidad on Jun 19, 2023
Estimada Ivon Nos alegra muchísimo el leer su experiencia y saber que estamos haciendo la cosas bien, por experiencias como estas es por las que vale la pena todo lo que hacemos; gracias por tomarse el tiempo y gracias por elegirnos. Esperamos verlos pronto en sus próximas vacaciones.Saludos cordiales.

6/10 Okay

Elvira

Disliked: Property conditions & facilities
Stayed 3 nights in May 2023
Response from Cecilia Villagomez Gerente de calidad on Jun 19, 2023
Estimada Elvira Estamos agradecidos de que haya tomado el tiempo de enviarnos su evaluación, para nosotros la satisfacción de los huéspedes es de nuestros objetivos principales, esperamos nos brinde la oportunidad de regresar para poder darle una experiencia de 5 estrellas. Saludos cordiales

10/10 Excellent

Jorge

Stayed 3 nights in May 2023
Response from Cecilia Villagomez Gerente de calidad on Jun 19, 2023
Estimado Jorge Nos alegra muchísimo su evaluación y saber que estamos haciendo la cosas bien, por experiencias como estas es por las que vale la pena todo lo que hacemos; gracias por su evaluación. Esperamos sus próximas vacaciones con nosotros.Saludos cordiales

4/10 Poor

israel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Cecilia Villagomez Gerente de calidad on May 13, 2023
Estimado sr. Israel Estamos agradecidos de que haya tomado el tiempo de enviarnos su evaluación, para nosotros la satisfacción de los huéspedes es de nuestros objetivos principales, esperamos nos brinde la oportunidad de regresar para poder darle una experiencia de 5 estrellas.Saludos cordiales

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities
We had the Vista King with an incredible balcony View. We love the rock formations in the ocean
Stayed 7 nights in Mar 2023
Response from Cecilia Villagomez Gerente de calidad on Mar 24, 2023
Estimado Brian. Agradecemos que haya tomado el tiempo de enviarnos su evaluación, nos alegra saber que gozó de una grata experiencia, esperamos nos siga brindando la confianza de regresar en sus próximas vacaciones .Saludos cordiales

6/10 Okay

Jorge

Stayed 2 nights in Mar 2023
Response from Cecilia Villagomez Gerente de calidad on Mar 27, 2023
Estimado sr. Jorge. Estamos agradecidos de que haya tomado el tiempo de enviarnos su evaluación, para nosotros la satisfacción de los huéspedes es de nuestros objetivos principales, esperamos nos brinde la oportunidad de regresar para poder darle una experiencia de 5 estrellas. Saludos cordiales

6/10 Okay

Bruce Stephen

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
C
Stayed 7 nights in Feb 2023
Response from Cecilia Villagomez Gerente de calidad on Feb 16, 2023
Estimado sr. Bruce StephenEstamos agradecidos de que haya tomado el tiempo de enviarnos su evaluación, para nosotros la satisfacción de los huéspedes es de nuestros objetivos principales, esperamos nos brinde la oportunidad de regresar para poder darle una experiencia de 5 estrellas. Saludos cordiales

6/10 Okay

JEAN PIERRE

Travelled with partner
The music at night came into our room from the area by the elevators.
Stayed 21 nights in Jan 2023
Response from Cecilia Villagomez Gerente de calidad on Feb 6, 2023
Dear Jean Pierre Thank you very much for your kind message about your recent experience. Please accept our sincerest apologies for the inconveniences you had with the music will be followed up to improve this great area of opportunity that gives us.We hope it will give us the opportunity to return again.Best regards

10/10 Excellent

Bunny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

Jessica phyllis

Stayed 7 nights in Jan 2023

8/10 Good

Kurt

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very disappointed with dining at the resort. Nothing was open and what was was terrible! Great that dining was available close. The property was nice and well maintained but could use a little restoration. Elevators need to be updated. Very nice swimming area; Well kept and staff was great! But the food could really improve!!
Stayed 7 nights in Jan 2023
Response from Cecilia Villagomez Gerente de calidad on Feb 3, 2023
Dear KurtFirst of all, we thank you for taking the time to leave us your evaluation and share your feedback. It fills us with joy to know that I enjoy your stay and that we meet your expectations with the attitude of the staff and above all that I observe the new changes of our remodeling. We will continue to improve food quality to achieve excellence.We hope it will give us the opportunity to return in the future.Best regards

8/10 Good

Roger

Travelled with partner
Liked: Staff & service
Bugs in the room. Food was very ordinary. wonderful view.
Stayed 10 nights in Jan 2023
Response from Cecilia Villagomez Gerente de calidad on Feb 3, 2023
Dear RogerWe appreciate your comment andWe apologize for the problems you suffered during your stay, we will follow up on the fumigation with the corresponding area to solve it for a future guest.We hope it gives us the opportunity to return

6/10 Okay

Dean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed here many years. We had lots of small ants in the room. Very few outlets to plug things in. Had to call the front desk for an extension cord for husbands Cpap machine. The food at the pool area isn’t the best. Josephina the server around the pool was exceptional. All in all was a great value and will stay there again.
Stayed 7 nights in Jan 2023
Response from Cecilia Villagomez Gerente de calidad on Feb 3, 2023
Dear Dean Thank you very much for taking your valuable time to send us your feedback and evaluate your experience at Krystal Ixtapa, your home. It gives us great happiness to know that we meet your expectations of stay.We will follow up with fumigation to avoid ants.We will share with Josefina her thanks for her excellent attention.We look forward to your next holiday soon.Best regards

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2023

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect evrything
Stayed 4 nights in Jan 2023
Response from Cecilia Villagomez Gerente de calidad on Feb 3, 2023
Dear Rosa On behalf of the entire Krystal Ixtapa team, we greatly appreciate the time it takes to give us your comments, and also thank you for your preference, it really fills us with joy to know that your stay at the Hotel was pleasant, and that our staff exceeded your expectations.We work under a philosophy of service in which we enjoy what we do, and we love that our visitors leave happy.

4/10 Poor

Micheal Dean

Travelled with group
Disliked: Amenities, property conditions & facilities
I didn't like the fact that kids were in the adult pool and splashing water in everyones drinks. Hotel needs to be maintained.
Stayed 7 nights in Jan 2023
Response from Cecilia Villagomez Gerente de calidad on Feb 3, 2023
Dear Micheal DeanThank you for sending us your evaluation to our services and facilities we regret the inconvenite on the attitude of the children however it is a family pool, a better supervision will be carried out safely to ensure that everyone is enjoying the space.We hope it gives us the opportunity to return Best regards

10/10 Excellent

Arturo

Response from Cecilia Villagomez Gerente de calidad on Mar 14, 2023
Estimado sr. Arturo Gracias por la confianza depositada a Krystal Ixtapa, para nosotros es un honor saber que todo el equipo brindo un buen servicio y que disfruto de la comodidad de nuestras instalaciones. Esperamos pronto las próximas vacaciones.Saludos cordiales.

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the service of the staff, they were always very nice and also the service in the restaurants.
Stayed 3 nights in Jan 2023
Response from Cecilia Villagomez Gerente de calidad on Feb 3, 2023
Dear Arturo We appreciate that you have taken your time to send us your comments and evaluation, your opinion will be taken into account so that this does not happen again on future occasions.We will share with Josefina her thanks.We look forward to welcoming you on your next vacation.

10/10 Excellent

Marisol, El Cajon

Stayed 3 nights in Jan 2023
Response from Cecilia Villagomez Gerente de calidad on Mar 14, 2023
Estimada srita. Marisol A nombre de todo el equipo de Krystal Ixtapa, agradecemos mucho el tiempo que toma para regalarnos su evaluación y también agradecer su preferencia, realmente nos llena de alegría saber que su estancia en el Hotel fue placentera. Trabajamos bajo una filosofía de servicio en la que disfrutamos lo que hacemos, y nos encanta que nuestros visitantes se vayan contentos.Saludos cordiales

6/10 Okay

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed the pool area and it's staff, especially Josephina, who was very attentive. We did NOT however, appreciate the music in the lobby that played until 11:00pm and the karaoke until 1:00am. We were also disappointed by the elevators that kept breaking down.
Stayed 14 nights in Jan 2023
Response from Cecilia Villagomez Gerente de calidad on Feb 3, 2023
Dear Margaret On behalf of the entire Krystal Ixtapa team, we greatly appreciate the time it takes to give us your comments, and also thank you for your preference, it really fills us with joy to know that your stay at the Hotel was pleasant, and that our staff exceeded your expectations.We will share with Josefina her thanks and we will follow up on the elevators.We look forward to your next holiday soonBest regards

8/10 Good

María

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Astrid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mejorar la atención del cliente
Falta empatía
Stayed 2 nights in Jan 2023
Response from Cecilia Villagomez Gerente de calidad on Jan 25, 2023
Estimada Astrid Agradecemos el tiempo que se tomó para compartir su comentario con respecto al servicio que usted recibió nos sentimos apenados por no haber cumplido con los estándares de servicio que nuestra marca nos demanda, pondremos atención en estos e implementaremos medidas para que esto no suceda en futuras ocasiones. Esperamos en un futuro nos brinde nuevamente su confianza y podamos resarcir su opiniónsaludos cordiales

2/10 Terrible

helidio

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Las comidas puro cochinero
Response from Cecilia Villagomez Gerente de calidad on Jan 25, 2023
Estimado sr. Helidio Agradecemos su evaluación y tomaremos en cuenta sus observaciones y le informamos que estamos trabajando en nuevos menús para brindar a usted más variedad en nuestros restaurantes.Esperamos nos brinde la oportunidad de regresar nuevamente saludos cordiales

8/10 Good

Andrea

Travelled with partner
Liked: Staff & service
The staff were amazing and the energy and feel of the resort was so great. People were happy and having fun. So many kids and families, great to see. The property itself is tired and the food is average. But the great people make up for it.
Response from Cecilia Villagomez Gerente de calidad on Jan 25, 2023
Dear Andrea We are very happy with your evaluation and knowing that we are doing things well, for experiences like these is why everything we do is worth it; Thank you for your review.We look forward to your next vacation with us.Best regards

2/10 Terrible

helidio

Stayed 2 nights in Jan 2023

8/10 Good

Maggie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy our stay at Krystal. Loved the location. The front desk staff were friendly and helpful. A special thanks to the Manager Natalia who Extended our check out time. The AC wasn’t properly working for the first couple of nights causing some discomfort. We were moved to another room with much better AC after the attempt to repair the AC failed. This hotel is old but it kept clean and the staff is very kind and nice.

8/10 Good

Julian