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Overview of Ixtapa Palace Resort

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  • Studio, 1 Queen Bed

    Photos of Studio, 1 Queen Bed

    Room amenities

    • Sleeps 2
    • 1 Queen Bed
    More details

  • Senior Suite, 1 Bedroom

    Photos of Senior Suite, 1 Bedroom

    Room amenities

    • Sleeps 4
    • 1 Queen Bed OR 1 Double Sofa Bed
    More details
2.7
Rating 5 - Excellent. 5 out of 39 reviews
5 - Excellent 13%
Rating 4 - Good. 7 out of 39 reviews
4 - Good 18%
Rating 3 - Okay. 9 out of 39 reviews
3 - Okay 23%
Rating 2 - Poor. 9 out of 39 reviews
2 - Poor 23%
Rating 1 - Terrible. 9 out of 39 reviews
1 - Terrible 23%

3.2/5

Cleanliness

3.1/5

Staff & service

4.0/5

Amenities

2.4/5

Property conditions & facilities
Write a review

2/5 Poor

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reality differs broadly from the advertisement
It was a bad experience because the information here regarding the premises differs broadly compared to the actual thing. It's an old building with little or non improvements at all. The A/C didn't work correctly. Sometimes it switched by itself to hot instead of being cool because of the city's extreme warm whether. There're to many bugs inside the rooms, specifically ants everywhere. The kitchenette doesn't have a stove top. They only provide a microwave oven and a coffee maker and a sink.
Stayed 5 nights in Aug 2019

2/5 Poor

Sad face IconDisliked: Property conditions & facilities, room comfort
The reality was fast from what it's advertised
The description of the resort here differs broadly from what in reality is. It's an old building with little improvements. The kitchenette doesn't have a stove top. It just have a coffee maker and a microwave oven. Therefore, in my case, I had to spend a lot of money in prepared meals. There are too many bugs inside the rooms, such as ants. The air conditioner several times switched itself from cool to hot air. So, the technician has to make several trips to fix it. They don't provide with an air conditioner remote control. Therefore, the room's temperature is fixed to 24°C. I don't think I'll back to this premises again for a vacation.
Stayed 5 nights in Aug 2019

1/5 Terrible

Stayed 1 night in Mar 2019

1/5 Terrible

Stayed 1 night in Mar 2019

1/5 Terrible

Stayed 1 night in Mar 2019

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