COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Hotel Zihua Caracol

Photo gallery

Featured Image
Outdoor pool
Outdoor pool
Outdoor pool
Balcony

Overview of Hotel Zihua Caracol

Hotel Zihua Caracol

2.5 out of 5

3.6/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

  • Popular LocationLa Madera Beach2 min walk
  • Popular LocationLa Ropa Beach7 min walk
  • Popular LocationMunicipal Market11 min walk
  • AirportIxtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)21 min drive

Choose dates to view prices

About this area

Zihuatanejo

Located in Zihuatanejo's Playa la Madera neighborhood, Hotel Zihua Caracol is in the city center and near the beach. The area's natural beauty can be seen at La Ropa Beach and Zihuatanejo Bay. Magic World Aquapark and Delfiniti are also worth visiting. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with ecotours.
Popular Location

What's nearby

  • La Madera Beach - 2 min walk
  • La Ropa Beach - 7 min walk
  • Principal Beach - 9 min walk
  • Municipal Market - 11 min walk
  • Fisherman's Walk - 13 min walk

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 21 min drive

Restaurants

  • Restaurante Los Caracoles — 1 min walk
  • Terraza Burgados Grill — 1 min walk
  • Margaritas — 3 min walk
  • Patio Mexica — 4 min walk
  • Il Mare — 4 min walk

About this property

Hotel Zihua Caracol

Zihuatanejo hotel in Playa la Madera, walk to La Ropa Beach
This hotel features 2 restaurants, a restaurant, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/café, and a business center. All rooms are individually furnished and offer room service and safes. Guests will also find TVs.
Hotel Zihua Caracol offers 30 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and blackout drapes/curtains. Each accommodation is individually furnished. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards. Cribs/infant beds (surcharge) and rollaway/extra beds (surcharge) are also available.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Height restrictions apply for onsite parking

Food and drink

  • Full breakfast available for a fee daily 8:00 AM–noon: MXN 118 for adults and MXN 79 for children
  • 2 restaurants and 1 coffee shop/café
  • 1 bar
  • Room service available

Things to do

  • Outdoor pool

Family friendly

  • Cribs/infant beds (surcharge)
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Front-desk safe
  • No elevators

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Cribs/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Towels

Entertainment

  • TV

More

  • Access via exterior corridors
  • Individually furnished
  • Iron/ironing board (on request)
  • Safe
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 10 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 250
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for MXN 88
Cribs (infant beds) are available for MXN 50

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: MXN 100 per accommodation, per night
The resort fee includes:
  • Business center/computer access
  • In-room safe and safe insurance
  • Parking

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: MXN 118 for adults and MXN 79 for children (approximately)
  • Late check-out fee: MXN 250 (subject to availability)
  • Cribs (infant beds) are available for an additional fee
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Hotel Zihua Caracol
Zihua Caracol
Hotel Zihua Caracol Zihuatanejo
Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel
Hotel Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel Zihuatanejo

Frequently asked questions

3.6
Good
Rating 5 - Excellent. 32 out of 168 reviews
5 - Excellent 19%
Rating 4 - Good. 67 out of 168 reviews
4 - Good 40%
Rating 3 - Okay. 41 out of 168 reviews
3 - Okay 24%
Rating 2 - Poor. 20 out of 168 reviews
2 - Poor 12%
Rating 1 - Terrible. 8 out of 168 reviews
1 - Terrible 5%

3.8/5

Cleanliness

4.0/5

Staff & service

3.7/5

Amenities

3.3/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

3/5 Okay

Travelled with family and small children
Property was decent. According to Expedia, the room was supposed to have a private balcony but it was a shared terrace, no smoking allowed. Free breakfast was convenient.
Stayed 2 nights in Mar 2019

1/5 Terrible

Stayed 2 nights in Mar 2019

2/5 Poor

Stayed 2 nights in Mar 2019

2/5 Poor

Stayed 2 nights in Mar 2019