Azul Ixtapa Beach Resort and Convention Center - All Inclusive

I've never stayed on the pacific side of Mexico before, and I don't think I will again. Our stay was okay. We tend to go on a number of excursions, and I found the staff was not helpful in trying to get contact information, or details about trips. Also, when asking about different areas of the hotel, many concierge members didn't have the answers, nor did they bother finding them out for us. The cleaning and restaurant staff were predominantly friendly and helpful, but the reception staff was frustrating to deal with. My phone was stolen at the beginning of our trip and when I inquired about reporting it, or if there was a lost and found, they were dismissive. I moved my query to the concierge desk and they were equally as unconcerned or helpful. There was no support or concern for something that was a rather important item to have been stolen. It is a beautiful area, and there was a fair amount to do to keep the people in our group entertained. We had a night at the Oyster Bar a la carte - the waves crashed over the railing, soaking my daughter and I (and our dinners), and no one came to help. We had to request new meals and beverages. Basics: The pool area is well maintained. The food gets boring pretty quickly - it is the same in all the buffets every day The staff is not supportive, and certainly not proactive The beach is great for short bursts as there is no shade provided The beds are adequate, but not good The lobby bar doesn't open until 4 - even for pop/tea

The property was very clean and had good restaurants to eat at. We had a great housekeeper, Lorena, that did a wonderful job every day. The service at the restuarants was excellent. We really enjoyed the pool area and the childs waterplay area. There were only two things that we did not like. First, they had a group of individuals that were trying to sell you a timeshare type promotion. After the forth day of saying no, they stopped trying to do this. Also, they state that they have free wifi, but you don't have it in the rooms. If you want it you must pay for it. Everywhere else on the property its available.

Excellent place to stay. Very safe! Good food, great staff!