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Overview of Azul Ixtapa Beach Resort and Convention Center - All Inclusive

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  • Deluxe Room, Beach View

    4/5 guest room rating

    Room amenities

    • 387 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More details
  • Deluxe Room, 1 Bedroom, Beach View

    5/5 guest room rating

    Room amenities

    • 32 sq ft
    • Beach view
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More details
  • Superior Room, 1 Bedroom, Beach View

    Room amenities

    • 32 sq ft
    • Beach view
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More details
  • Superior Room, Beach View

    3.9/5 guest room rating

    Room amenities

    • 419 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More details
4.2
Very good
Rating 5 - Excellent. 227 out of 531 reviews
5 - Excellent 43%
Rating 4 - Good. 201 out of 531 reviews
4 - Good 38%
Rating 3 - Okay. 75 out of 531 reviews
3 - Okay 14%
Rating 2 - Poor. 15 out of 531 reviews
2 - Poor 3%
Rating 1 - Terrible. 13 out of 531 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.2/5

Property conditions & facilities

3/5 Okay

Happy face iconLiked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2020

2/5 Poor

Travelled with family, Travelled with family and small children
Sad face IconDisliked: Staff & service, property conditions & facilities
We reserved 2 rooms one for my parents and one for us. On our first day after having dinner we walk in to our room 1724 and it was flooded with water after the maintenance person checked the problem he claims the air conditioner was full and that is why it started dripping water from the ceiling. 2 days later we walk in again from dinner and the room is flooded of water again. I call the reception desk and they started giving me excuses that didn’t make sense. At our check out I asked to talk to the manager Julian Rojo he wouldn’t come out to talk to me after waiting minutes I asked the attendant at front desk Jesus Sanchez to check on how much time will it take him and he asked if he could call me to discuss the issues I had. I left him my phone number he never called me back. The treatment they give their guest is not the same as other places I have been to. Staff is very unfriendly and cold. I would rather travel to Cancun instead next time.
Stayed 3 nights in Jan 2021

2/5 Poor

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Drinks were more diluted than usual. I didn’t like that I couldn’t serve my own food. I had to ask for creamer and sugar each time I ordered coffee and the beach was extremely dirty.
Stayed 3 nights in Jan 2021

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Option at Ixtapa
The facilities are in good shape, the service was very good, and the buffet food was ok (Nothing special). If you want to spend your vacation staying at the pool area is a very good option. The pools are great, specially the kid's. If you are a beach person, it might depend on the season, but in September the beach is impossible to use. The beach was very dirty due to the rainning season. The a la carte dinner was amazing, very very good. To use the beach we had to go to Playa La Ropa, which was in good condition.
Stayed 4 nights in Sep 2020

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