Excellent hotel. Staff is so friendly makes you feel at home. Food was really good. The only thing is the buffet gives you a choice of 1 of each. Beef, chicken, pork, and fish. About 4 to 6 sides. Full salad bar 2 soup choices. Desserts excellent. They serve buffet and a la carte. You can also order something that's not on the menu for a fee. Defiantly would go back.
My husband and I stayed here for 7 days in March of 2015 (21st to 27th). We thoroughly enjoyed our stay and everything exceeded our expectations. In particular we enjoyed the incredible views, the secluded beach (only one other resort or hotel is visible), the many walking paths and stairways, the variety of dining options, and the wonderful staff. We loved that we could walk from the resort to Ixtapa, and we also took a day trip to Zihuatanejo using local buses.
Everything was fine for a vacation. Easy walking to other places to eat or buy things not offered by hotel. Hotel staff excellent. Rooms very clean and maid services were done very well. Food was more American than Mexican which I wanted Mexican since I was in Mexico. Was holiday week in Mexico so were many, many children in the pool but were very polite and well behaved. Would stay there again if I were to go back but a different time. Prices are very, very reasonable in Ixtapa as the dollars is very strong. Be aware of airport taxi scams inside the airport and their good deals to take you to hotel and pick you up. They do not show up when you pay for round trip. I would highly reccomend Krystal Hotel. This was my 3rd time to Ixtapa.
Staff was great, not every staff masters english, all very eager to help, had an issue with our room (bee nest) it was resolved to our satisfaction. Very clean, even garbage containers cleaned thoroughly! Be patient, it does take time for your room to be stocked with drinks and towels. Food was absolutely excellent, mostly Mexican cuisine (don't be shy to try the food it is amazing, if you don't like to expend your culinary horizon, or want a very large selection, choose a different hotel, and I am sorry for your loss) Decor, towels, shower head, tv set, and other details are ok, visible efforts of continuous upkeep and improvement.
The staff that work in this hotel is amazing. Always ready to help you. Unfortunately I don't remember all the names, but For example Alberto and Lluvia from the front desk great great service. Lorenzo from the restaurant very friendly and helpful. The person in charge of keeping the room in a great condition, really good (Luciana).
The food is good not the best one, but you can enjoy it.
Our room always was perfectly clean. The furniture needs more maintenance. It looks old. The SPA really nice, great service and good alternatives.
Extremely quiet. No entertainment at all.
Great restaurant staff especially Raymundo(the Mexican restaurant)
The oriental restaurant wasn't that great. Bartenders were a bit rude at times, especially the ones working at the lobby bar, all others were ok.
Rooms were always well kept. Overall I enjoyed my 7 day stay.
I work almost 7 days a week all year long ... I needed a vacation desperately so i choose Capella for my time off ( 4th of July weekend )..
I was impressed with the entire property:
2.)Staff (always ready 24 hours)
3.) Espectacular view of the Ocean
4) Location (security 24 hours)
5.)Amenities (Free Beer and Botanitas each day at 5:pm)
I came back to Houston with no stress /ready to work.
TIP:I had a rent a car to explore more the cities and restaurants (Ziguatanejo and Ixtapa)
I love México as a great destination for a time off.
Our first trip to Ixtapa; wanted to try something different, yet similar to Huatulco. Based on our experience, I would recommend Ixtapa and the Sunscape Dorado. The hotel and grounds are well maintained with ample staff that were all generally very pleasant and responsive to our needs and special requests.
The restaurants on site offer a variety of options whether it was the daily buffets or the al a cartes. Happy to see that long pants and closed toe shoes for men were not required in any of the al a carte restaurants; only nice shorts, sandals, and shirts w/ sleeves were required. This was very welcome compared to other hotels we have stayed at over the years. The one negative we found was that the food in the buffets was never really hot (temperature) enough. Food quality was otherwise excellent, especially the Italian and International al a carte restaurants. Best coconut ice cream in the world!
The pool area was well maintained as was the beach front, although some of the loungers on the beach have seen their better days.
As mentioned, the staff were very good at the Sunscape Dorado from the restaurant/bar staff to the housekeeping and front desk personnel. Everybody we dealt with seemed genuinely interested in making our stay enjoyable.
Biggest negative about the hotel is the "chair game" that goes on. Who wants to get up at 5:00 am just to get a decent chair around the pool or on the beach? That is the one thing that MUST be fixed!
The modern resort town of Ixtapa lies about 5 km (3 mi) north of Zihuatanejo. Funded by the National Tourism Development Fund, Ixtapa was built from the ground up, with construction beginning in 1968. Set on a wide bay, the city’s 2-mile beachfront is lined with high-rise hotels, many from well-known chains. The city has several colonial- and modern-style malls connected by plazas and gardens.