"Beautiful room, all ocean view rooms, great staff!"
The room was great! I especially loved an afternoon snooze on my hammock on the balcony!! Turn down service each night was an unexpected treat! The hotel is very well taken care of and the staff so attentive!! The poolside service was my favorite-try the ceviche-its delicious. My one and only complaint is the bed was not comfortable.
The hotel staff were a delight. Julian at the front entrance, Orely and the other staff members at the front desk, Hugo out at poolside ... and so many others who name escapes me at the moment. All of them were wonderful, friendly, helpful, and always respectful. The hotel is a bit of an older hotel but it is very well maintained. Access to the fantastic beach and surf are excellent. The food was delicious. And the grounds and pool were always spotlessly clean. What more can I say except I wish I could have extended my stay. This was my second time visiting Ixtapa and this hotel in particular and both times have been pure delight and relaxation. Way to go Hotel Imporio at Ixtapa. Thanks for a great time.
"Nice hotel, Nice Pool areas, Limited food options"
Excellent staff, very friendly
Very nice pool area
Not enough air conditioner in common areas (Elevators)
Although beach area is small there are opportunities to improve it (chairs, little kiosks, etc)
Serve the same food during all lunch and dinner services no matter the location of the restaurant
Offered breakfast at oyster bar as new service and was very limited and did not look clean enough
This hotel was fabulous, the food amazing, staff amazing, room was breathtaking with the views, so clean and didnt find a single thing wrong with this hotel. The spa was great, one of the best massages ive ever had. Food was delicious and very reasonably priced. Already planning our next trip here!
Very nice but need to enforce kids rules at the pool bars. So many kids that adults can't enjoy a bar stool or the area around the pool bar. Also, Need to have an outside bar open later than 8pm every night.
Excellent hotel. Staff is so friendly makes you feel at home. Food was really good. The only thing is the buffet gives you a choice of 1 of each. Beef, chicken, pork, and fish. About 4 to 6 sides. Full salad bar 2 soup choices. Desserts excellent. They serve buffet and a la carte. You can also order something that's not on the menu for a fee. Defiantly would go back.
Staff was great, not every staff masters english, all very eager to help, had an issue with our room (bee nest) it was resolved to our satisfaction. Very clean, even garbage containers cleaned thoroughly! Be patient, it does take time for your room to be stocked with drinks and towels. Food was absolutely excellent, mostly Mexican cuisine (don't be shy to try the food it is amazing, if you don't like to expend your culinary horizon, or want a very large selection, choose a different hotel, and I am sorry for your loss) Decor, towels, shower head, tv set, and other details are ok, visible efforts of continuous upkeep and improvement.
The modern resort town of Ixtapa lies about 5 km (3 mi) north of Zihuatanejo. Funded by the National Tourism Development Fund, Ixtapa was built from the ground up, with construction beginning in 1968. Set on a wide bay, the city’s 2-mile beachfront is lined with high-rise hotels, many from well-known chains. The city has several colonial- and modern-style malls connected by plazas and gardens.