Studio, 1 King Bed, Non Smoking (with Desk)
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Reviews of HomeTowne Studios by Red Roof & Conference Center Cortland

2.5 out of 5
HomeTowne Studios by Red Roof & Conference Center Cortland
2 River St, Building A, Cortland, NY

Reviews

6.0
Rating 10 - Excellent. 76 out of 747 reviews" "
Rating 8 - Good. 187 out of 747 reviews" "
Rating 6 - Okay. 210 out of 747 reviews" "
Rating 4 - Poor. 165 out of 747 reviews" "
Rating 2 - Terrible. 109 out of 747 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

3.6/10

Amenities

5.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Linton Rediresponse Specialist on Apr 10, 2024
Hello Patrick, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & CONFERENCE CENTER CORTLAND and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

6/10 Okay

branden a

Travelled with partner
Disliked: Staff & service
No vending machine
Stayed 1 night in Apr 2024
Response from Linton RediResponse Specialist on Apr 10, 2024
Dear Branden,Thank you for telling us about your recent visit to HOMETOWNE STUDIOS & CONFERENCE CENTER CORTLAND. We thank you for 3/5 score. However, you indicated that the lack of vending machine was less than ideal. Please know feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,LintonRed Roof ManagementRediResponse Specialist

6/10 Okay

Rongxiang

Liked: Staff & service
Stayed 1 night in May 2019
Response from Stephanie on Jun 25, 2019
Thank you for ranking your stay.

6/10 Okay

Richard

Liked: Staff & service
Please note there is no elevator at the property. It is difficult to move heavy luggage to 2nd floor
Stayed 2 nights in May 2019
Response from Stephanie on Jun 25, 2019
Thank you for taking the time to review us. We understand how frustrating it is to be on the second floor when there is no elevator. We apologize for the inconvenience and we hope the rest of your stay went well.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We reserved property because there wasn’t anything available for our trip. We booked 5 months in advance for our son’s graduation from college. Unfortunately, we didn’t have many options. Ithaca and surrounding areas usually are not that busy except during graduation so better plan 6 months in advance to have more options. The hotel is outdated and run down. The beds were uncomfortable and we didn’t sleep well all night tossing and turning waking many times. Iron did not work, room had no closet and nowhere to hang clothes. We also didn’t have any towels and had to go down to front desk to request them. Plumbing worked well so at least bathtub and sink drained properly. We checked out early since we were able to find accommodations elsewhere.
Stayed 2 nights in May 2019
Response from Stephanie on Jun 25, 2019
Thank you for taking the time to review our property. We are sorry your stay with us was not better. We are working to make improvements through out our hotel and your feedback is very helpful. Thank you.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
So I don’t know where to begin. The staff was very nice and tried their hardest to make our stay pleasant,but unfortunately hotel was s nightmare. The pictures they have on the internet are deceiving. They have no kitchen, they will tell you that some of the rooms are already remodeled which is a lie, their carpets are nasty dirty, our room smell like dog/cat pee, our bathroom had mold, our refrigerator was broke, we had no rack to place our clothes or closet and one of our bed was broke. I had no choice but to stay there since it was my daughters graduation weekend for Cornell university. We booked a year in advance and most of the hotel in Ithaca New York triple their prices. When I book this hotel I looked at the pictures and I did not see all the negative reviews that are there now, remember I booked a year in advance. When I try to find Another hotel they were all booked. We had two rooms and it took us two hours to clean/Disinfect the room. I brought Lysol, Clorox wipes, and bought bed bug spray justb in case. If you’re reading this and still decide to book this hotel shame on you and you deserve what you get so don’t get upset when you’re at that hotel. I do not write many reviews but this one was very important. I definitely feel bad for the staff because they were very professional and did the best they could with the conditions that they had. They should be rewarded & given bonuses for what they have to put up with on due to the conditions of the hotel.
Stayed 3 nights in May 2019
Response from Stephanie on Jun 25, 2019
We apologize your stay was not what it should have been and that you did not get the clean rooms you deserved. We appreciate you recognizing our amazing staff as we do try very hard to help our guest feel comfortable. We understand how disappointed you must have been and certainly you shouldn't have to clean your own rooms. We appreciate you taking the time to review us. Thank you.

6/10 Okay

Connie

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in May 2019
Response from Stephanie on Jun 25, 2019
Thank you for ranking your stay.

4/10 Poor

Verified traveller

Stayed 2 nights in May 2019
Response from Stephanie on Jun 25, 2019
Thank you for ranking your stay.

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Staff is EXCELLENT. The hotel needs some work, but it is in progress
Stayed 1 night in May 2019
Response from Stephanie on Jun 25, 2019
Thank you so much for recognizing our amazing staff. We are working hard to make updates and improvements. We hope to have you stay with us again.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty dirty with a layer of dirt ... but you really have no choice at graduation or move in time ... and they know that. Bring your own sheets , wear shoes in the shower and don’t touch anything .
Stayed 1 night in May 2019
Response from Stephanie on Jun 25, 2019
We are very sorry to hear your stay with us was not what it should have been. We appreciate you taking time to review our hotel. We are working hard to make improvements and your feedback is very helpful. Thank you.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The sheets had mildew on them😬 The staff was very nice.
Stayed 2 nights in May 2019
Response from Stephanie on Jun 25, 2019
We are very sorry about your sheets. We have working on training housekeeping and laundry to look for issues like this. We appreciate your feedback as it helps us t know what we need to work on. Thank you for recognizing our amazing staff and for taking the time to review us.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2018
Response from Ramada AGM on Dec 7, 2018
Thank you for taking the time to rank your stay.

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018
Response from Ramada AGM on Dec 7, 2018
Thank you so much for taking the time to rank your stay. We hope to see you again soon

8/10 Good

DD, Webster

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel near the Center of the Arts 🎭 The best affordable hotel that we found in the area.
Stayed 1 night in Nov 2018
Response from Ramada AGM on Dec 7, 2018
Thank you so much for taking the time to review your stay. I'm so glad to hear you enjoyed your stay! We hope to see you again during your next visit to the Center of the Arts.

6/10 Okay

Jamie, Newark

Liked: Staff & service, room comfort
The Front desk staff was helpful and very friendly. Our bathroom had mold/mildew in several spots in the shower. The base of the toilet was not clean and had a “brown” spot on it.
Stayed 1 night in Oct 2018
Response from Ramada AGM on Oct 15, 2018
Thank you for taking the time to review your stay. I'm so glad to hear you found the front desk staff to be very friendly and helpful. I will pass your comments onto housekeeping. We hope to see you again in the future.

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Room was ready early (we had to get to a wedding!), we were comfortable. When keys gave us trouble we got immediate help. Desk gave us directions. Wish we could have stayed more than one night
Stayed 1 night in Oct 2018
Response from Ramada AGM on Oct 9, 2018
Thank you so much for taking the time to review your stay. I'm so glad to hear you had a comfortable and enjoyable stay. We hope to see you again in the future.

4/10 Poor

Cudberto

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Ramada AGM on Oct 7, 2018
Thank you for ranking your stay.

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2018
Response from Ramada AGM on Oct 7, 2018
Thank you so much for taking the time to rank your stay.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Room did not get made up one night. Otherwise decent hotel.
Stayed 2 nights in Sep 2018
Response from Ramada AGM on Oct 7, 2018
Thank you for taking the time to review your stay. I apologize your room did not receive housekeeping one night, I will see that the housekeeping inspector looks into this. We hope to see you again in the future.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older property but clean and comfortable.
Stayed 1 night in Sep 2018
Response from Ramada AGM on Oct 7, 2018
Thank you for taking the time to review your stay. I'm so glad to hear your room was clean and comfortable. We hope to see you again in the future.

4/10 Poor

forestfairy123, Lowville

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
In our room there were multiple stains on the carpet and desk chair. There was a beat up mini fridge that was unplugged with a puddle of water sitting in the bottom. The wifi didn't work at all in the morning, so we couldn't get a printed receipt. The front desk clerk was pleasant upon check-in be and the lobby was attractive. No continental breakfast. The bathroom was ok. No idea where the ice machine was and the info binder didn't tell you. There must be better choices in Cortland.
Stayed 1 night in Sep 2018
Response from Ramada AGM on Oct 7, 2018
I apologize for your recent stay, we are working hard to make improvements through out the hotel and will take your comments into consideration. We do have a complimentary breakfast daily from 6am to 10am. We hope give us a chance again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Hotel was clean, check-in clerk-out clerks were great Friendly had a comfortable night no problems. When we travel we only want a clean and comfortable place we do not spend much time at the hotel. There are several places near by to eat within walking distance even a grocery store. Would stay again. Room was spacious
Stayed 1 night in Sep 2018
Response from Ramada AGM on Sep 24, 2018
Thank you so much for taking the time to review your stay. I'm so glad to hear you had a comfortable stay and enjoyed your clean spacious room. I will gladly pass on your compliments to the front desk staff. We hope to see you again soon.

4/10 Poor

Janice, Sterling,NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel definitely needs a good cleaning. There was a lot of dust around the furniture in the room and dirt in the hallways. The phone in the room did not work. I was there to sleep during the day because I work the night shift I usually leave the tv on during the day so I am not getting woke by outside noises. The tv shut off constantly and when it came back on the volume was really loud and woke me up. I definitely won’t stay here again
Stayed 2 nights in Sep 2018
Response from AGM Tina on Sep 22, 2018
Thank you for taking the time out of your day to let us know about your stay with us. We apoligize for any inconviences you may have had while staying with us and we will look into these issues.

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from AGM Tina on Sep 18, 2018
Thank you

8/10 Good

Verified traveller

Room was clean and very comfortable.
Stayed 1 night in Sep 2018
Response from AGM Tina on Sep 15, 2018
Thank you for taking the time out of you day to let us know about your stay with us. We are happy that enjoyed your stay with us and we hope to see you again on future vistis.

2/10 Terrible

Terry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good at all
We had bad bugs in our beds. Then we moved to another that had no working toilet. The room there need a makeover. The carpet smells.
Stayed 1 night in Sep 2018
Response from AGM Tina on Sep 19, 2018
Thank your taking of your day to let us know about your stay with us we apologize for any inconveniences you may have had while staying with us and we will address these issues directly

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Ramada AGM on Sep 11, 2018
Thank you for taking the time to rank your stay

2/10 Terrible

Shannon, CT

Disliked: Property conditions & facilities, room comfort
We lost power during our stay and were not granted a refund. The bed only had a small fleece blanket, not even a comforter.
Stayed 2 nights in Sep 2018
Response from Ramada AGM on Sep 5, 2018
I apologize for your recent stay I understand the inconvenience but unfortunately there was a power outage for a large portion of the town that was resolved as quickly as possible.

4/10 Poor

Alan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Ramada AGM on Sep 5, 2018
Thank you for taking the time to rank your stay

10/10 Excellent

Terry, Yonkers, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good location . Staff were very friendly and knowledgeable.
Stayed 1 night in Sep 2018
Response from Ramada AGM on Sep 2, 2018
Thank you so much for taking the time to review your stay. I'm so glad you enjoyed our centrally located location and knowledgeable and friendly staff.

6/10 Okay

Verified traveller

When we got to our rooms one room was not llocked when I reported this there wasn’t concer and no one ever checked to make sure it was safe. The mirror was not clean in the other room.
Stayed 1 night in Aug 2018
Response from Ramada AGM on Sep 5, 2018
I apologize for your recent stay. I will see that this is looked into so it does not occur again. We hope to see you again in the future.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Floor in room was dirty, walls were deteriorating throughout hotel, beds were very uncomfortable, pillows were old and flat, bathroom walls were gross.
Stayed 2 nights in Aug 2018
Response from Ramada AGM on Sep 5, 2018
I apologize for your recent stay. We are currently under renovation and working hard to make updates and improvements through out the hotel and hope you give us another chance in the future.

4/10 Poor

Marie, Palmerton, Pa.

Disliked: Cleanliness, property conditions & facilities
I was very disappointed with my stay at the Ramada Hotel & Conference Center in New York. I was given wrong information about the amenities of the Hotel. The pool was not available at the time that it was scheduled to be available. Therefore, I was unable to use it before check-out. The room had stains on the floor and I found garbage on the floor. There were issues with the bathroom as well. I would not recommend this Hotel to friends and family and I will not return again.
Stayed 1 night in Aug 2018
Response from Ramada AGM on Sep 5, 2018
I apologize for your recent stay. I will pass on your comments to housekeeping and see that they are corrected.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have already reached out to support for full refund Which reasons and pictures of what i had to deal with at this property. This hotel should be shut down for health reasons. Sham on wyndham for putting their name on this property
Stayed 1 night in Aug 2018
Response from Ramada AGM on Sep 5, 2018
I apologize that you were not satisfied with your recent stay we are working hard to make updates and improvements through out the hotel.

2/10 Terrible

Sandy, Hicksville NY

Disliked: Cleanliness, property conditions & facilities, room comfort
Was a horrible hotel. The room, although it was somewhat clean, I didn’t even comfortable sleeping on the bed or sitting on the counter with your nam I didn’t even comfortable sleeping on the bed or sitting on the coach or chair. The place smelled awful. The continental breakfast was horrible. We had no choice but to stay there since every hotel was completely booked.
Stayed 1 night in Aug 2018
Response from Ramada AGM on Sep 5, 2018
I apologize for your recent stay. I will pass on your comments as we are always looking tor ways to improve.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The location is very convenient and accessible to major roads and highway.
Stayed 1 night in Aug 2018
Response from Ramada AGM on Aug 28, 2018
Thank you for taking the time to review your stay. I'm glad you enjoyed our convenient location, close to the highway and many restaurants.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Ramada AGM on Aug 28, 2018
Thank you for taking the time to rank your stay.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Clean & basic
Stayed 1 night in Aug 2018
Response from Ramada AGM on Aug 28, 2018
Thank you for taking the time to review your stay. We hope to see you again soon.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The first room was musty and the AC unit clanked. We were moved to a new room. The second room was also musty but the AC unit was better. The hotel was under renovation, but they should keep up with bathroom grout maintenance. Also, some of the towels were so so frayed that they were unravelling. Wifi was slow, unsecured and intermittent.
Stayed 4 nights in Aug 2018
Response from Ramada AGM on Sep 5, 2018
Thank you for taking the time to review your stay. I will pass you comments on to maintenance and see that they are addressed. We are working hard to make updates and improvements and hope to see you again in the fututre.

4/10 Poor

Chris, New Jersey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The rooms smell. There was hair in the bed. The hallways are dark and smell bad. One highlight: the folks at the front desk were very, very nice.
Stayed 1 night in Aug 2018
Response from Ramada AGM on Sep 5, 2018
Thank you for taking the time to review your stay. I'm glad to hear the front desk staff were so nice and accommodating. I will pass your comments on to housekeeping and see that they are corrected.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Ramada AGM on Aug 23, 2018
Thank you for taking the time to rank your stay

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
There was hair on the walls of the shower There was almost an empty roll of toilet tissue and no spare, had to track down housekeeping The TV was a 21" screen at most
Stayed 1 night in Aug 2018
Response from Ramada AGM on Sep 5, 2018
I apologize for your recent stay, I will pass your comments on to housekeeping and see that they are corrected. We are working hard to make improvements and hope to see you again in the future.

10/10 Excellent

Mayra, Queens

Liked: Cleanliness, staff & service, room comfort
Staff was very friendly caring and responsive for my needs immediately
Stayed 2 nights in Aug 2018
Response from Ramada AGM on Aug 28, 2018
Thank you so much for taking the time to review your stay. I'm so glad you had a good stay and our staff was so responsive to your needs. We hope to see you again soon.

2/10 Terrible

Beth, NC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty room. Pool hours were extremely short. Very run down
Stayed 2 nights in Aug 2018
Response from Ramada AGM on Aug 28, 2018
I apologize for your recent stay. I will pass your comments about our pool hours, of 10am to 8pm, being too short. We are working hard to make improvements throughout the hotel so your feedback is very valuable.

6/10 Okay

Nikki, New York, NY

Liked: Staff & service
Disliked: Cleanliness
Overall wasn't a terrible last minute stay. However the tv remote was nowhere to be found, the one blanket provided was too small for the size of the bed and the ice machines were broken. There was absolutely no cigarette smell, something asthmatics like my self greatly appreciate and the bathroom was clean as far as I could tell 7/10
Stayed 1 night in Aug 2018
Response from Ramada AGM on Aug 28, 2018
Thank you for taking the time to review your stay. I'm glad you enjoyed your last minute stay and that your room was clean and free of any smoke smell. We hope to see you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2018
Response from Ramada AGM on Aug 21, 2018
Thank you so much for taking the time to rank your stay.

6/10 Okay

Maria

Disliked: Cleanliness, property conditions & facilities
Ok hotel
Pictures on the website not close to the reality
Stayed 2 nights in Aug 2018
Response from Ramada AGM on Sep 5, 2018
Thank you for taking the time to review your stay. We are currently under renovation and working hard to make improvements through out the hotel and added new pictures as we go,

2/10 Terrible

Concerned

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was more like motel. No warm welcome. It was in disrepair with carpet glue on the walls. The room was dusty, bed sheets were not fresh, wrinkled and looked slept in and there was a long strand of hair in the bed. The toilet bowl was disgusting, long strands of hair on bathroom floor, mold around soap holder in shower, shower curtains were stained and drain would not stay up. I hardly got any sleep because the place felt dirty. I left as early as possible.
Stayed 1 night in Aug 2018
Response from Ramada AGM on Aug 28, 2018
I apologize for your recent stay. We are working hard to make updates and improvements through out the hotel so your feedback is extremely valuable. I will pass your comments onto housekeeping and see that they are corrected.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The appearance from the outside is no welcoming. There are weeds, trash. Nervous to see what the inside would look like
Stayed 1 night in Aug 2018
Response from Ramada AGM on Aug 21, 2018
Thank you for taking the time to review your stay. I apologize the outside was not as welcome as you would have liked. We are working hard to make improvements and updates inside and outside and hope you stay with us again in the future to enjoy them.

2/10 Terrible

Myron, New York, NY

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty everything. Run lol!!! No lol, dead serious
Stayed 1 night in Aug 2018
Response from Ramada AGM on Aug 21, 2018
I apologize for your recent stay. I will pass your comments onto the housekeeping staff and see that they are addressed.