Bureau, fer et planche à repasser, lit de bébé (supplément)
Vérifier la disponibilité

Quality Inn University Area – Avis

2.5 out of 5
Quality Inn University Area
188 Clinton Ave, Cortland, NY

Avis

6,8
Note de 10 – Excellent, d’après 101 avis sur 663." "
Note de 8 – Bien, d’après 240 avis sur 663." "
Note de 6 – Acceptable, d’après 144 avis sur 663." "
Note de 4 – Médiocre, d’après 115 avis sur 663." "
Note de 2 – Terrible, d’après 63 avis sur 663." "

6,8/10

Propreté

8,0/10

Service et personnel

5,8/10

Commodités

6,0/10

État et installations de l’hébergement

5,6/10

Écoresponsabilité

Avis

2/10 – Terrible

Olivier

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Défraîchie et très sale
Séjour de 1 nuit en janvier 2024

2/10 – Terrible

Roland

Voyage de couple
Points faibles : Propreté
Chambre avec des araignées tapisserie déchirée mobilier défriché coin arraché
Séjour de 1 nuit en novembre 2023
Patti a répondu le 24 nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 – Excellent

Carole

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
P)atti a répondu le 24 nov. 2023
Thank You for choosing the Quality Inn. We hope to see you on your next stay.

8/10 – Bien

Gérald

Voyage de couple
Points forts : Propreté, service et personnel
Intéressant
Séjour de 1 nuit en avril 2023

8/10 – Bien

MARTINEAU,

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Situé à proximité de la 81. Petit-déjeuner inclus mais il n’y a qu’une machine pour faire des gaufres. Ce serait souhaitable qu’ils ajoutent du pain et un grille-pain, ce serait plus efficace et plus rapide.
Séjour de 1 nuit en avril 2023
Patti a répondu le 24 nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 – Acceptable

caroline

Séjour de 1 nuit en août 2021

8/10 – Bien

julien

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très bien
Très bon hôtel à proximité de Cortland, petite ville mais centre très mignon ou nous avons put dîner dans un pub au patron extrêmement sympathique ! Chambre propre, petit déjeuner copieux et varié. Je recommande
Séjour de 1 nuit en août 2019

4/10 – Médiocre

Voyageur vérifié

Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Séjour de 2 nuits en juillet 2019
Aaron a répondu le 23 juill. 2019
We are sorry that we failed to meet your expectations and look forward to improving the quality of your next stay.

6/10 – Acceptable

Voyageur vérifié

Séjour de 1 nuit en avril 2019
Kim a répondu le 8 mai 2019
Thank you for staying at the Quality Inn Cortland. We hope to see you again on your future trips to Cortland.

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2019
Kim a répondu le 8 mai 2019
Thank you for staying at the Quality Inn Cortland. We hope to see you again on your future trips to Cortland.

8/10 – Bien

Jean, montreal

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Qualité prix c est acceptable . Nous aurions apprécié un petit frigidaire dans la chambre. En général c était bien la réception était passable.
Séjour de 1 nuit en novembre 2017

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel et confort de la chambre.
Points faibles : État et installations de l’hébergement
besoin de rénovations dans la salle de bain
Séjour de 1 nuit en août 2017

8/10 – Bien

Marc Andre

Points forts : Propreté, service et personnel
ok
hotel propre mais un peu defraichi
Séjour de 2 nuits en juin 2017

4/10 – Médiocre

Pierre

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Mauvais rapport qualité/prix
Décevant, très bruyant, chambre pas trop propre, bon lit et literie, salle de bain minuscule et pas propre

8/10 – Bien

katia

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très belle accueil, dame très sympathique. Matelas très confortable. Choix au déjeuner.

8/10 – Bien

Jessica, Notre-dame du Mont-Carmel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
La dame à la réception à été d'une gentillesse remarquable. L'hôtel est vieillot mais très propre et les lits confortable. Très satisfaite.

8/10 – Bien

Hervé

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good place
For the price we paid for it, it was a very good place to stay. The personal was pleasant, and the room was nice and clean. However two problems: 1- When we entered in the room, it was so cold. Well, it's not the tourist season, and they save energy, but we would apreciate if they warm up a little bit a room they know someone is going to occupy soon. 2- The vent was making some tick-tick during the night which annoyed my spouse to sleep fine. Probably needs some maintenance. Except that, a recommended place.

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.

2/10 – Terrible

James

Voyage en famille
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
When we got into the room it was dirty stains on both bed sheets and the was someone else's towel on the back of the door. also, the toilet was clogged so we never got to use toilet after the first try. there were holes in the wall ripped wallpaper with masking tape over what was small holes in the wall. stains on the carpet and ac unit needed to be wiped down. lastly one of the beds was lopsided and you would almost roll off the bed when you slept which wasn't long. went down next day to check out and the manager apologized and offered to take care of me next time we weren't that hotel, but I stated I would never come back to that place again especially because it was still $150
Séjour de 1 nuit en avril 2024
Patti a répondu le 24 avr. 2024
Thank you for taking the time to complete a brief survey about your stay. We apologize that you did not enjoy your stay due to issues in your room. We are working hard with our team to make improvements in housekeeping and maintenance. We will be getting a renovation in the near future and hope that you will give us another chance on a future trip to Cortland.

8/10 – Bien

debora

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
There was much dis-repair. Curtains were ripped, carpet on stairs worn through with large holes. Surprised that there was no mattress protector on the bed. Staff was very friendly.
Séjour de 4 nuits en avril 2024
Patti a répondu le 24 avr. 2024
Thank you for completing a brief survey concerning your stay. We are currently waiting for a remodel of our hotel in the very near future. We hope that you will give us another try on your future visit to the Cortland area.

6/10 – Acceptable

Ryan

Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en avril 2024
Patti a répondu le 24 avr. 2024
Thank you for staying with us in Cortland NY. We hope to see you again on your next visit to Cortland.

4/10 – Médiocre

April, midway

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was conveniently located off I-81 and had a few surrounding good restaurants. However, the hotel itself was rundown badly. Bathroom ceiling was moldy and stained. Wallpaper peeling in bathroom and room. Bed was comfortable but not sure about what’s going on under that mattress cover. The staff was kinda busy amongst themselves and none of the doors locked that were supposed to be locked. Also parking lot was in bad shape. Just overall regret this choice. Oh and my keys kept deactivating and had to search for staff each time to reactivate but apparently it was due to my phone being near the keys. Probably would not stay again.
Séjour de 2 nuits en avril 2024
Patti a répondu le 24 avr. 2024
We are sorry that you had issues during your stay with us. We are working hard with our maintenance staff and housekeeping staff everyday to make improvements. We will be getting a remodel in the very near future.

8/10 – Bien

Bruno, Gatineau

Points forts : Service et personnel
.
Séjour de 1 nuit en avril 2024
Patti a répondu le 24 avr. 2024
Thank You for staying with us we hope to see you again on your next trip to Cortland.

6/10 – Acceptable

Fred

Points forts : Service et personnel
Nicer inside than out. Good for a 1 night stay. But not for more
Séjour de 1 nuit en avril 2024
Patti a répondu le 24 avr. 2024
Thank You for your review of our hotel. We are sorry that you did not enjoy your stay. We are currently scheduled to start remodeling in the very near future.

8/10 – Bien

monica

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We forgot a special stuffed animal at the hotel and after we contacted the great front desk staff we were able to pick the animal up 1 week later! Great customer service! Thank you!
Séjour de 1 nuit en mars 2024
Patti a répondu le 28 mars 2024
We are so happy that your stuffy found it's way home. He\she was the hit of the front desk staff keeping us all company. We hope to see you on your next trip to Cortland.

4/10 – Médiocre

Brenda

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Choice Hotel Brand should look at this property, it needs a real update. Bathroom outdated, wallpaper coming off, walls damaged, furniture shabby. Breakfast was lacking, not even a muffin or danish for those of us who want minimal. I had stayed at Sleep Inn & Suites in Winchester VA. Smithfield NC, and Stoney Creek Va on this trip, all were updated and great at a much lesser cost than this hotel.
Séjour de 1 nuit en mars 2024
patti a répondu le 28 mars 2024
We are so sorry that you did not enjoy your stay with us and didn't enjoy your breakfast in the morning. We are currently working with our entire team to make improvements to our rooms and to improve our breakfast.

10/10 – Excellent

AliceAnn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff was great
Séjour de 1 nuit en janvier 2024
Patti a répondu le 28 mars 2024
We hope to see you on your next trip to Cortland.

10/10 – Excellent

Brandy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Patti a répondu le 28 mars 2024
Thank You for taking your time to complete a survey. We look forward to seeing you again.

10/10 – Excellent

Jill

Voyage de couple
Points forts : Propreté, service et personnel
Shower handle was broken and hard to adjust the temperature/
Séjour de 1 nuit en février 2024
Patti a répondu le 28 mars 2024
We hope to see you again on your next trip.

4/10 – Médiocre

Kristin

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en janvier 2024
Patti a répondu le 28 mars 2024
We are disappointed that you did not enjoy your stay. Our entire team is currently working hard to make changes, retrain and improve for our guest. We hope you will consider trying us again on your next trip to Cortland.

8/10 – Bien

Maria

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Welcoming hotel; needs updating
Patty at the front desk is amazing. She is friendly and very helpful. The rooms are old. Our bathroom had a lot of mold on the ceiling of the shower. The staff does well to keep an outdated hotel accommodating.
Séjour de 2 nuits en décembre 2023
Theresa a répondu le 29 déc. 2023
Thank you for your kind words about Patti and our staff. We hope to see you on your next trip to Cortland.

10/10 – Excellent

Sharon

Séjour de 1 nuit en décembre 2023
Patti a répondu le 29 déc. 2023
Thank you for taking the time to do a review of our hotel. We would love to see you on your next trip to Cortland.

4/10 – Médiocre

NAERAN

Voyage en famille, Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The property smelled and was minimally clean.
Patti a répondu le 28 mars 2024
We are sorry that you did not enjoy your stay. We are currently working with our team and making some changes. Hopefully in the future you will give us another chance.

2/10 – Terrible

Letesha

Voyage en famille, Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Outdated
The service was excellent at the front desk. However, the place is horrible... Not clean at all.
Séjour de 2 nuits en décembre 2023
Patti a répondu le 29 déc. 2023
We are so sorry that you did not enjoy your stay with us. We are currently working on ways to make improvements and your review will help with retraining.

4/10 – Médiocre

Georganna

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en décembre 2023
Patti a répondu le 29 déc. 2023
We are so sorry that you did not enjoy your stay. We are working on retraining our staff. Your review will help us move in the right direction.

8/10 – Bien

Dominique

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Patti a répondu le 29 déc. 2023
Thank for choosing to stay with us. We hope to see you on your next adventure to Cortland.

4/10 – Médiocre

Melissa

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The pictures on line and their website are very deceiving. The room was filthy. From the floors, the tub had not been cleaned, the toilet was disgusting. The hallway was dark. The stairway (no elevator) was dark and filthy. The door to enter the hotel had a clothespin wedged in the lock so that anyone could enter after hours without having to have a room key. The staff wasnt friendly. The continental breakfast was not really existent. Very very disgusted. Would never recommend or stay there again.
Séjour de 2 nuits en novembre 2023
Patti a répondu le 24 nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 – Médiocre

Richard

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en novembre 2023
patti a répondu le 24 nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 – Bien

James

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
No elevator, but…
My only gripe about this place is that it doesn’t have an elevator. Other than that, the room was decent and clean, beds were pretty comfortable, BYO USB adapters.
Séjour de 2 nuits en novembre 2023
Patti a répondu le 24 nov. 2023
Thank You for staying at the Quality Inn. On your next visit be sure to ask for a 1st floor room.

2/10 – Terrible

Michael

Voyage en famille avec de jeunes enfants, Voyage en groupe
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
This hotel was beyond disgusting. Pills, and food crumbs scattered across uncleaned room floors. No wonder we saw cockroaches in multiple rooms, holes in walls, peeling wall paper. Makes you wonder if the bed sheets even get washed. The young girl who checked us in was sleeping at the desk. The over-night staff had a strung out boyfriend awkwardly standing in the lobby all night facilitating deals. When we confronted them about the bugs, she acted irrationally, and hostile. I thought her and her strung out friend/dealer were looking to fight(?!). She became down right my rude and her only solution was to lie and not give us her name, or the managers name, and tried closing out our room and wanted us to leave the hotel with every other hotel in the area booked full ( no wonder this dump was the only rooms available, trust me, we tried leaving, calling every hotel within miles! ).
Séjour de 1 nuit en novembre 2023
Patti a répondu le 24 nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 – Terrible

Joeanna

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The worst stay at a hotel I have ever had. Cockroaches in multiple rooms. Possible * bed bugs. Spoke with the front end and she was the rudest person ever. Yelling at us. Their only solution was for us to leave the hotel at 10pm with two young kids. They refused to give us the managers number and then told us to just stay. Worst experience ever.
Séjour de 1 nuit en novembre 2023
Patti a répondu le 24 nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 – Médiocre

Diane

Voyage en famille
Points forts : Confort de la chambre
Points faibles : Propreté, état et installations de l’hébergement
Never again
The inn is awful, carpets are stained throughout, there’s no elevator so if your on the second floor the stairs are steep and a hike to the top.
Séjour de 3 nuits en novembre 2023
Patti a répondu le 24 nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 – Acceptable

Sophia

Voyage en famille
Points forts : Service et personnel, confort de la chambre
Points faibles : Propreté, état et installations de l’hébergement
Did the job, comfy bed, wish it was cleaner
Pros: Bed was very comfortable, staff was helpful and friendly, entry area and breakfast area were comfortable, wifi worked well, location was convenient. Cons: Bathroom was in rough condition with peeling wall paper, what looked like black mold on the upper part of the wall, rust around the drain, dripping bathtub, etc. There was an unknown thing in the sink drain (maybe a makeup sponge left by a prior guest?), and a walnut under the bed. Breakfast was pretty sparse - cold cereal (corn flakes or fruit loops), oatmeal packets, apples, flavored yogurt, and a waffle maker. Would have loved some protein or something less sugary.
Séjour de 2 nuits en novembre 2023
Patti a répondu le 24 nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 – Bien

Melissa

Séjour de 1 nuit en octobre 2023
Patti a répondu le 24 nov. 2023
Thank You for choosing the Quality Inn in Cortland. We hope to see you on your next stay in Cortland.

2/10 – Terrible

Cheyenne

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
I checked in got my room and it had no electricity!!! The bathroom however had lights the wall paper was basically crawling off the walls on its own. They comped us a room a Clarion bc they were sold out, which was just across the road. That however was moldy we just left. I submitted a request for a refund via Expedia and booked another room elsewhere. If I do not receive a refund I’ll be paying for two hotels on the same night.
Séjour de 1 nuit en octobre 2023
Patti a répondu le 24 nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 – Excellent

Gregory

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
For the second time in two trips your company wouldn’t allow the motel to charge my room on my credit card. When this happened three months ago, I was charged twice, once by Expedia and once by the motel. Expedia after six weeks of being hounded by me, never refunded my money. Eventually the motel did.
Séjour de 1 nuit en septembre 2023
Patti a répondu le 24 nov. 2023
I am sorry that this happened to you. Please reach out to me so that I can help you get your refund.

6/10 – Acceptable

Rachel

Voyage en famille
Points forts : Service et personnel, commodités
I found it was pricey for the state and condition of the place. Not a 5 star for sure. wallpaper peeling, dark dingy hallway on 2nd floor.
Séjour de 1 nuit en octobre 2023
Patti a répondu le 24 nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 – Acceptable

Shawna

Séjour de 1 nuit en octobre 2023
Patti a répondu le 24 nov. 2023
Thank You for choosing the Quality Inn.

6/10 – Acceptable

Shelley

I loved the lobby and the breakfast area. The bed was really comfortable and the tv, microwave and refrigerator were all good. But - the wallpaper was all peeling in the room, the towels were nearly see through, the bathroom sink had a crack in it from one side to the other, there was a hole in the ceiling of the room and the chair rail on the wall right beside the door to the room was off exposing sharp wood edges.
Séjour de 1 nuit en octobre 2023
Patti a répondu le 24 nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 – Terrible

Catherine

Voyage en famille, Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
gross
Séjour de 2 nuits en octobre 2023
Patti a répondu le 24 nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.