Exterior

Reviews of Hope Lake Lodge & Indoor Waterpark

3.5 out of 5
Hope Lake Lodge & Indoor Waterpark
2000 NYS Rt. 392, Cortland, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 271 out of 537 reviews" "
Rating 8 - Good. 170 out of 537 reviews" "
Rating 6 - Okay. 59 out of 537 reviews" "
Rating 4 - Poor. 23 out of 537 reviews" "
Rating 2 - Terrible. 14 out of 537 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Aleksandr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Planning to return
Stayed 3 nights in Feb 2024

10/10 Excellent

John, Staten Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lodge was very nice and clean. Had a great stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Paula

Stayed 3 nights in Feb 2024

6/10 Okay

Erin

Travelled with family
Liked: Staff & service
More of a party scene where young adults are shotgunning beer in the lobby, teens run through the halls banging on doors late at night, and drunken conversations and cackling happen late into the night. While the hotel should technically be family friendly with all the amenities they offer for families, it's not a place to rest or relax at night. The kids got so stressed that we left a night early. The beds are also very scratchy and hard, and many things in the rooms are broken or worn out. Won't be going back.
Stayed 3 nights in Feb 2024

4/10 Poor

Ryann

Stayed 1 night in Dec 2023

10/10 Excellent

Willie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is amazing
Stayed 2 nights in Nov 2023

8/10 Good

Joel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the mountain
Stayed 4 nights in Nov 2023

10/10 Excellent

Mersudin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Leila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at a hotel with a cosy environment that made us feel at home. The incredible waterpark and friendly staff added to the overall experience. Highly recommended for a memorable getaway.
Stayed 1 night in Nov 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large with a full kitchen and dining table. Enjoyed having the water park available for the kids, along with the Edgewater cafe. Charter’s was nice and when it was closed I bought a delicious panini in the gift shop area. Location was an easy drive to the places I needed to go. The only negative to mention is that the carpeted area of the room was stained and frayed and needed to be replaced.
Stayed 3 nights in Oct 2023

2/10 Terrible

Tracy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Hugh

Stayed 1 night in Oct 2023

8/10 Good

Eli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Oct 2023

10/10 Excellent

Pavel

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful place to stay!!!
Stayed 2 nights in Sep 2023

8/10 Good

Rafik

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023

10/10 Excellent

Giny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in this hotel was amazing. All of the staff was super friendly and helpful. My family loved it. The restaurants have amazing food. We are definitely going to return.
Stayed 4 nights in Aug 2023

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to spend with family. Lots of activities fir the kids.
Stayed 2 nights in Aug 2023

8/10 Good

sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good!
Good price nice accomadations!
Stayed 1 night in Aug 2023

6/10 Okay

Vanessa

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We arrived in a Wednesday and everything that we could possibly do was either closed or just not happening. The cafe at Starbucks closed very early, Carvers wasn’t open, there have fired outside that wasn’t happening and going for a morning swim wasn’t possible because checkout is at 11 and that’s when the pool opens. The room was nice but there was a big wet stain on the carpet but otherwise clean. The lobby smelled like it had been flooded and then not properly dried out.
Stayed 1 night in Aug 2023

4/10 Poor

Most

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was water damage in the walls of our hotel room. We told the staff twice about the damage but no proper response was assured. Besides from the water damage in our hotel it was a good visit:
Stayed 2 nights in Aug 2023

10/10 Excellent

Fang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Hillary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Casey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience
3 kids and 2 adults. Stayed for a night and really enjoyed it. The water park portion was a little smaller than expected, but great for three youngsters. Room was comfortable and offered all the things we needed. Even Murphy bed was surprisingly comfortable. We would stay again if in the area.
Stayed 1 night in Jul 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Holly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked th outdoor pool and jacuzzi. I wish we could've stayed one more night, I kept asking but the hotel was booked. The bathroom desperately needed a fan! After showering, all the mirrors were steamed over and stayed like that for quite awhile.
Stayed 2 nights in Jul 2023

8/10 Good

Patrick

Stayed 1 night in Jun 2023

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was amazing and clean, and the overall experience of the hotel itself was great. The restaurant was awesome and the food and service were also great. Only complaint is the cleanliness of the pool area. Was napkins, straw wrappers and other garbage on the floor around the edge of the pool and area between indoors and outdoors. Granted people are gross that just leave their garbage lay around, but with the amount of workers that were in that area someone should have been walking around sweeping. Only time I saw it was when it was closing time.
Stayed 2 nights in Jun 2023

8/10 Good

Martha

Stayed 4 nights in Apr 2023

8/10 Good

Deborah A

Travelled with family
Liked the roominess
Stayed 2 nights in Apr 2023

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Shahan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Weekend Away
This was our second time at Hope Lake Lodge. First time in the winter. Resort was great. Kids enjoyed the waterpark (and even liked being in the pool outside). Skiing conditions were amazing (we came in right after the first big snow of the season). Staff is super friendly. Looking forward to coming back next winter.
Stayed 3 nights in Mar 2023

10/10 Excellent

Roxanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay over winter break with kids and grandkids. Waterpark and pools were great. Not small but not so large either. We plan on returning this summer.
Stayed 2 nights in Feb 2023

8/10 Good

Jennifer

Stayed 2 nights in Jan 2023

10/10 Excellent

Remko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

Amanda

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The full kitchen is convenient. Beds and rooms were clean. Water park hours were limited and had a high price considering the available hours. Unfortunately many outdoor activities were unavailable due to the lack of snow during our stay.

6/10 Okay

Tanya

Travelled with family
Liked: Cleanliness, amenities
In the four days I stayed, I had 1 hot shower. The rest were luke warm at best. The staff told me it was because of the capacity. No notice on the front desk and no follow up. If you can’t accommodate that many people, then don’t sell the rooms. Not being able to have a hot shower is unacceptable! We also never had housekeeping even though we put the sign on the door. Seemed as though the front desk staff didn’t really know what was going on half the time, no customer service really. Room was big though and loved the kitchen!

6/10 Okay

Tina

Liked: Cleanliness, staff & service

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, clean, and close to ski runs!

8/10 Good

Ruksana

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lodge is undergoing renovations, so it's probably not as pretty as it can be, but that didn't stop us from thoroughly enjoying our stay. The suite was spacious, yet cozy. We had everything we needed in order to prepare the food we brought, and we also enjoyed our dinner at the steakhouse. Every staff person we encountered was friendly and helpful. I can't wait to come back and get a balcony!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even though it was currently being renovated - it did not impact our stay. Rooms were remarkable clean. Dinner was amazing on site in Carvers steakhouse. Really enjoyed the hot tub/heated pool that is accessible inside and goes outdoors. Lovely in the moonlight.
Stayed 1 night in Dec 2022

2/10 Terrible

yun, FreshMeadows

8/10 Good

Kyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

4/10 Poor

Stephen

Travelled with family
Disliked: Staff & service
There was construction at the property that started just after 7:00 am and had woken my wife and I early causing us to leave for the day to escape the noise. Picked this stay because of the quiet area at the end of or trip before traveling home.
Stayed 2 nights in Oct 2022

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Huge facility that was clean. Multiple weddings (7) took place throughout the weekend and they blended in with the atmosphere of the facility. Note there is a large exterior renovation project taken place during the week.
Stayed 2 nights in Oct 2022

10/10 Excellent

Elizabeth

Stayed 2 nights in Oct 2022

10/10 Excellent

Christine

Stayed 3 nights in Oct 2022