Reception

Reviews of Best Western University Inn

2.5 out of 5
Best Western University Inn
1020 Ellis Hollow Rd, Ithaca, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 386 out of 1003 reviews" "
Rating 8 - Good. 341 out of 1003 reviews" "
Rating 6 - Okay. 129 out of 1003 reviews" "
Rating 4 - Poor. 88 out of 1003 reviews" "
Rating 2 - Terrible. 59 out of 1003 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Phillip

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff were very friendly.
Stayed 1 night in Apr 2024

8/10 Good

Jagdish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Best Western University Staff & Management on Apr 17, 2024
Thank you for taking a moment to tell us about your recent stay with us at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

8/10 Good

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Not as close to the university as I had hoped. And not walkable.
Stayed 2 nights in Apr 2024
Response from The Best Western University Staff & Management on Apr 14, 2024
Thank you for taking a quick moment to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are disappointed to hear that you found our location not to be as close to campus as you hoped. We are one of two hotels that are on Cornell Campus grounds. The other hotel is the Cornell run hotel, the Staler. Many of our guests are delighted that our is location right on Cornell University grounds which makes us very convenient for those guests visiting Cornell. Plus, we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. We hope you will stay with us again, soon.

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service
The room was very clean and the space was w
Stayed 3 nights in Apr 2024
Response from The Best Western University Staff & Management on Apr 13, 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

10/10 Excellent

Rafid Sadman

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Best Western University Staff & Management on Apr 12, 2024
Thank you for taking a moment to tell us about your recent stay with us at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

4/10 Poor

John

Disliked: Cleanliness
I found the location relatively poorly set with weak signage. The overall attitude of staff was somewhat bored and each time I went to front desk they were on a break - though they would come in immediately. They were not dressed professionally, and were not too interested in conversing with me. The property was overall dirty, inside and out. The room smelled vaguely of urine and I didn't want to find out if there were sheet stains. The toilet in the large bathroom was set directly against the wall to its right and made using it very awkward. The sound from other rooms was clearly audible from the hallways, including music, TVs and showers. The access to the building was quirky - long drives and odd walkways. The breakfast was slapped together, the 'heated' food was cold and barely cooked. Overall, it was a very disappointing stay since Best Western usually does much better. The cleaning staff, however was warm and friendly and were clearly doing the best they could under the circumstances.
Stayed 1 night in Apr 2024
Response from The Best Western University Staff & Management on Apr 10, 2024
Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. The service you experienced is not typical of the service we provide here. Our guests’ satisfaction is important to us, and we will be using your comments to implement improvements to ensure we provide a better experience in the future for all our guests. I hope that you will consider staying with us again.

10/10 Excellent

Irwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was good size and clean. The hotel was close to Collegetown Bagels, a Chinese restaurant, and a supermarket. Breakfast was good.
Stayed 2 nights in Mar 2024
Response from The Best Western University Staff & Management on Apr 7, 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you enjoyed your stay and found our hotel to be comfortable, very clean and well located to meet all your needs. Most of our guests love our location right next to Cornell University, it makes us very convenient for those guests visiting Cornell. Still, what is often overlooked is that we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Was pleasantly surprised by the spaciousness of the room.
Stayed 4 nights in Mar 2024
Response from The Best Western University Staff & Management on Apr 2, 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very spacious, clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

10/10 Excellent

Zhan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Best Western University Staff & Management on Apr 1, 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

8/10 Good

HONG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed overnight in Best Western. The lady at the reception was very nice. Room was in good size and quiet. The only downside was the breakfast as selections were minimal.
Stayed 1 night in Mar 2024
Response from The Best Western University Staff & Management on Mar 31, 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you found our hotel to be comfortable and the staff to be great. Our staff takes great pride in providing superior service to every guest every time. We were disappointed hear that you did not care for our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins, bagels and breads, assorted cereals and oatmeal, fresh fruits, and assorted yogurts with toppings to add to yogurt. Plus, we serve coffee (both hot and iced), assorted herbal teas, three types of juices, hot chocolate, whole milk, 2% milk and almond milk. We hope you will stay with us again.

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was a former comfort inn; however the new owners removed some good features of chain hotels. There was a coffee pot vs a Keurig in the room. The cabinet holding the refrigerator was worn and needed to be replaced. Breakfast doea not include any hot food items such as eggs, waffles, bacon or sausage. The breakfast included bagels with an older model toaster that had a rotating conveyor belt. If you were not standing in front of the machine the bagel would fall in the floor. The area was not cleaned or monitored. 2 out of 3 juices were out of order. The hotel is on a busy highway with a lot of road noise. The noise did reduce somewhat between 11pm and 700 am. The coffee was not in a new container and the lids did not fit the cups. The person checking is in was not professional. The pool was closed. There was no artwork on any walls. The room was clean. We saw 2 ants. The blind was torn. We didn’t feel safe.
Stayed 1 night in Mar 2024
Response from The Best Western University Staff & Management on Mar 31, 2024
Thank you for taking the time to write a review. However, the review you wrote is about another hotel. We know this for several reasons. First, our hotel is a Best Western and has ALWAYS been a Best Western. Secondly, our hotel has the Keurig type coffee makers in our guestrooms. Furthermore, our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian Bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. The juice machine is working order and available to our guests 24 hours a day and our toaster in the breakfast area is not a conveyer belt style toaster. The next time you are traveling to the Ithaca, NY area we suggest that you book your reservation at Best Western University in and enjoy the superior service that you expect when staying at a hotel. We hope to see you soon.

10/10 Excellent

Mahesh

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place! Unbelievable price! Top service and facility. Must stay!
Stayed 1 night in Mar 2024
Response from The Best Western University Staff & Management on Mar 31, 2024
: Thank you for taking a moment to tell us about your recent stay with us at the Best Western University Inn - Ithaca, NY. We are happy to hear that you found our staff very friendly. Our staff takes great pride in providing superior service to every guest every time. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

10/10 Excellent

SUNG

Liked: Cleanliness, staff & service, property conditions & facilities
One of best hotel in Ithaca
Stayed 1 night in Mar 2024
Response from The Best Western University Staff & Management on Mar 29, 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you enjoyed your stay and found our hotel to be comfortable, very clean and well located to meet all your needs. Most of our guests love our location right next to Cornell University, it makes us very convenient for those guests visiting Cornell. Still, what is often overlooked is that we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon.

10/10 Excellent

Erik

Business traveller
Great value, clean, large rooms, and friendly staff.
Stayed 2 nights in Mar 2024
Response from The Best Western University Staff & Management on Mar 29, 2024
: Thank you for taking a moment to tell us about your recent stay with us at the Best Western University Inn - Ithaca, NY. We are happy to hear that you found our staff very friendly. Our staff takes great pride in providing superior service to every guest every time. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice for a quick stay. Would stay again.
Stayed 2 nights in Mar 2024
Response from The Best Western University Staff & Management on Mar 29, 2024
: Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

6/10 Okay

Krishna

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There are no convenient facilities, especially dining facilities, near the hotel. The room was not very clean and the electrical switches and room lock were half-broken.
Stayed 3 nights in Mar 2024
Response from The Best Western University Staff & Management on Mar 27, 2024
Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. The service you experienced is not typical of the service we provide here. Our guests’ satisfaction is important to us, and we will be using your comments to implement improvements to ensure we provide a better experience in the future for all our guests. I hope that you will consider staying with us again.

6/10 Okay

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The Staff at the registration desk were Awesome. It was unsafe for me, a single woman staying alone, to have to go outside to move from area to area of the building. I could not believe that I had to walk outside in order to go back to the registration desk. This is not what I expected and I was scared. Also, The room appeared clean except for the black filthy carpet. It’s in desperate need of replacement.
Stayed 2 nights in Mar 2024
Response from The Best Western University Staff & Management on Mar 27, 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you found our staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

2/10 Terrible

cheryl

Stayed 1 night in Mar 2024
Response from The Best Western University Staff & Management on Apr 14, 2024
Thank you for taking the time to rate your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. However, this review would hold more value if it had come with comments that tell us why you feel that our hotel was only worth 1 out of a possible 5. We could then use those comments to implement improvements to ensure we provide a better experience in the future for all our guests and understand why you felt you did not care about your stay with us. I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience.

6/10 Okay

Lessa

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Best Western University Staff & Management on Mar 26, 2024
Thank you for taking a moment to tell us about your recent stay with us at the Best Western University Inn - Ithaca, NY. We are happy to hear that you found our staff very friendly. Our staff takes great pride in providing superior service to every guest every time. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

10/10 Excellent

Jules

Travelled with pets
Liked: Amenities
Having all ground floor, rooms for pet friendliness, excellent.
Stayed 1 night in Mar 2024
Response from The Best Western University Staff & Management on Mar 16, 2024
Thank you for taking the time to write a review about your recent stay at the Best Western Grand University Inn, Ithaca, NY. It sounds like you had a very good stay. Our friendly staff takes great pride in providing superior service to every guest every time, even our four-legged guests. We hope you will stay with us again, soon.

8/10 Good

Lukas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Best Western University Staff & Management on Mar 13, 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you enjoyed your stay and found our hotel to be comfortable, very clean and well located to meet all your needs. Most of our guests love our location right next to Cornell University, it makes us very convenient for those guests visiting Cornell. Still, what is often overlooked is that we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Best Western University Staff & Management on Mar 13, 2024
Thank you for taking a quick moment to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you found our location to be great and the staff to be excellent! Many of our guests agree that our location right next to Cornell University makes us very convenient for those guests visiting Cornell. Plus, we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. We hope you will stay with us again, soon.

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and convenient.
Stayed 1 night in Mar 2024
Response from The Best Western University Staff & Management on Mar 11, 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn, Ithaca, NY. We are happy to hear that you enjoyed your stay and found our hotel to be clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many of our guests agree that our location right next to Cornell University makes us very convenient for those guests visiting Cornell. We hope you will stay with us again.

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness
Clean room, friendly staff.
Stayed 1 night in Mar 2024
Response from The Best Western University Staff & Management on Mar 10, 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be comfortable, clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

10/10 Excellent

Jiamei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location.
Stayed 1 night in Mar 2024
Response from The Best Western University Staff & Management on Mar 9, 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn, Ithaca, NY. We are happy to hear that you enjoyed your stay and found our hotel to be clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many of our guests agree that our location right next to Cornell University makes us very convenient for those guests visiting Cornell. We hope you will stay with us again.

10/10 Excellent

Jose Angel, Cicero

Liked: Cleanliness, amenities
Love it
Stayed 1 night in Feb 2024
Response from The Best Western University Staff & Management on Mar 9, 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you enjoyed your stay and found our hotel to be comfortable, very clean and well located to meet all your needs. Most of our guests love our location right next to Cornell University, it makes us very convenient for those guests visiting Cornell. Still, what is often overlooked is that we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon.

8/10 Good

Leiqing

Good
Stayed 1 night in Feb 2024
Response from The Best Western University Staff & Management on Mar 6, 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be comfortable, clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

10/10 Excellent

Zivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Best Western University Staff & Management on Mar 5, 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you enjoyed your stay and found our hotel to be comfortable, very clean and well located to meet all your needs. Most of our guests love our location right next to Cornell University, it makes us very convenient for those guests visiting Cornell. Still, what is often overlooked is that we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon.

10/10 Excellent

judith

Stayed 2 nights in Feb 2024
Response from The Best Western University Staff & Management on Mar 23, 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn, Ithaca, NY. We are happy to hear that you enjoyed your stay and found our hotel to be clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many of our guests agree that our location right next to Cornell University makes us very convenient for those guests visiting Cornell. We hope you will stay with us again.

10/10 Excellent

Ann, Atlantic Beach

Stayed 1 night in Feb 2024
Response from The Best Western University Staff & Management on Mar 21, 2024
Thank you for taking a moment to tell us about your recent stay with us at the Best Western University Inn - Ithaca, NY. We are happy to hear that you found our staff very friendly. Our staff takes great pride in providing superior service to every guest every time. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

10/10 Excellent

Pavel

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, we enjoyed staying and the proximity to Cornell university
Stayed 1 night in Feb 2024
Response from The Best Western University Staff & Management on Feb 29, 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn, Ithaca, NY. We are happy to hear that you enjoyed your stay and found our hotel to be clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many of our guests agree that our location right next to Cornell University makes us very convenient for those guests visiting Cornell. We hope you will stay with us again.

4/10 Poor

Hongke

Travelled with family
Disliked: Cleanliness, property conditions & facilities
NO SECURITY AT ALL .None of the outside doors lock.People got in and out ,hanging in lobby chatting and smoking all night.There was gaps between room door so smoke came in the room.Terrible.But the WORST thing was the room door didn’t latch so make sure you double check your room door.
Stayed 1 night in Feb 2024
Response from The Best Western University Staff & Management on Feb 24, 2024
: Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. The service you experienced is not typical of the service we provide here. Our guests’ satisfaction is important to us, and we will be using your comments to implement improvements to ensure we provide a better experience in the future for all our guests. I hope that you will consider staying with us again.

10/10 Excellent

Tomoko

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from The Best Western University Staff & Management on Feb 25, 2024
Thank you for taking the time to write a review about your recent stay at the Best Western University Inn, Ithaca, NY. We are delighted to hear that you found your guest room clean, comfortable, and cozy. Many of our guests really enjoy our guestrooms with the gas fireplaces, especially during the cold fall evenings and the winter months. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again the next time you travel through the area.

8/10 Good

Rachel

Stayed 1 night in Feb 2024
Response from The Best Western University Staff & Management on Mar 20, 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you enjoyed your stay and found our hotel to be comfortable, very clean and well located to meet all your needs. Most of our guests love our location right next to Cornell University, it makes us very convenient for those guests visiting Cornell. Still, what is often overlooked is that we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine. The light bulbs in the room were a hideously white and bright -like being in a Target. Literally bought a warmer (normal) bulb at the nearby grocery store for the stay.
Stayed 2 nights in Feb 2024
Response from The Best Western University Staff & Management on Feb 22, 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be comfortable, clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We also appreciate you letting know about the lighting issue. We will investigate the issue. We hope you will stay with us again, soon.

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from The Best Western University Staff & Management on Feb 23, 2024
Thank you for taking a moment to tell us about your recent stay with us at the Best Western University Inn - Ithaca, NY. We are happy to hear that you found our staff very friendly. Our staff takes great pride in providing superior service to every guest every time. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

2/10 Terrible

Danielle

Travelled with partner
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from The Best Western University Staff & Management on Feb 18, 2024
Thank you for taking the time to rate your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. However, this review would hold more value if it had come with comments that tell us why you feel that our hotel was only worth 1 out of a possible 5. We could then use those comments to implement improvements to ensure we provide a better experience in the future for all our guests and understand why you felt you did not care about your stay with us. I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience.

8/10 Good

Daniel

Ok
Stayed 1 night in Feb 2024
Response from The Best Western University Staff & Management on Feb 12, 2024
Thank you for taking a moment to tell us about your recent stay with us at the Best Western University Inn - Ithaca, NY. We are happy to hear that you found our staff very friendly. Our staff takes great pride in providing superior service to every guest every time. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

4/10 Poor

Victoria

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from The Best Western University Staff & Management on Feb 12, 2024
: Thank you for taking the time to rate your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. However, this review would hold more value if it had come with comments that tell us why you feel that our hotel was only worth 2 out of a possible 5. We could then use those comments to implement improvements to ensure we provide a better experience in the future for all our guests and understand why you felt you did not care about your stay with us. I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience.

10/10 Excellent

Kim Diana, Columbia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a comfortable, accessible space that is very affordable. The breakfast is good, the front desk staff is excellent, and it was easy to get to multiple places (by car) from there. I will return (my daughter goes to school in Ithaca).
Stayed 2 nights in Feb 2024
Response from The Best Western University Staff & Management on Feb 9, 2024
Thank you for taking a moment to review your recent stay with us at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you found our location to be great. Many of our guests agree that our location right on Cornell campus is great. Plus, we are just minutes from the Ithaca Commons and more. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon, sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

8/10 Good

ilker

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 3 nights in Feb 2024
Response from The Best Western University Staff & Management on Feb 7, 2024
: Thank you for taking a moment to review your recent stay with us at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you found our staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many of our guests are delighted with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian Bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

10/10 Excellent

J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and close to everything
Stayed 1 night in Feb 2024
Response from The Best Western University Staff & Management on Feb 7, 2024
Thank you for taking a quick moment to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you found our location to be great and the staff to be excellent! Many of our guests agree that our location right next to Cornell University makes us very convenient for those guests visiting Cornell. Plus, we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. We hope you will stay with us again, soon.

8/10 Good

Said

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place
Stayed 1 night in Jan 2024
Response from Staff Management of Best Western University Inn on Jan 30, 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be comfortable, clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very clean
Stayed 3 nights in Jan 2024
Response from Staff Management of Best Western University Inn on Jan 26, 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be comfortable, clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

8/10 Good

ilker

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Staff Management of Best Western University Inn on Jan 26, 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be comfortable, clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

8/10 Good

Racheal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and environment are quiet and nice. The toilet of the room has a stain which is supposed to have been worked on. I also feel someone should be available to direct the guests to their rooms. We were going back and forth to locate house 4. Thank you
Stayed 1 night in Jan 2024
Response from Staff Management of Best Western University Inn on Jan 23, 2024
: Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be comfortable, clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

10/10 Excellent

Fernando

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Staff Management of Best Western University Inn on Jan 22, 2024
Thank you for taking a moment to review your recent stay with us at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you found our location to be great. Many of our guests agree that our location right on Cornell campus is great. Plus, we are just minutes from the Ithaca Commons and more. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon, sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value and great staff
Great value and jumping off point yo explore the awesome parks in Ithaca!!! The staff are awesomeness! The breakfast is excellent!!! I will return thank you so much
Stayed 1 night in Oct 2023
Response from Staff Management of Best Western University Inn on Jan 8, 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you enjoyed your stay and found our hotel to be comfortable, very clean and well located to meet all your needs. Most of our guests love our location right next to Cornell University, it makes us very convenient for those guests visiting Cornell. Still, what is often overlooked is that we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon.

4/10 Poor

Charles

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
won't stay again
we got in late at night from the water park with 3 kids there are cob webs hanging from the ceiling and corners a leaf on the floor and and hair in the bed hubby said it was the last room they had the bathroom looked very cleaned
Stayed 1 night in Dec 2023
Response from Staff Management of Best Western University Inn on Jan 7, 2024
Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. The service you experienced is not typical of the service we provide here. Our guests’ satisfaction is important to us, and we will be using your comments to implement improvements to ensure we provide a better experience in the future for all our guests. I hope that you will consider staying with us again.

10/10 Excellent

Sawsan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Staff Management of Best Western University Inn on Jan 1, 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be comfortable, clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.