Title: Grand Suites Family Resort - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=6347798&destination=Ita%2C+Santa+Catarina%2C+Brazil&selected=59667356&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Suites Family Resort Families splash in the pool near sun loungers while others enjoy foosball matches at this countryside resort with views and amenities for all ages ## Photo gallery for Grand Suites Family Resort ![Indoor pool, 3 outdoor pools, open 8:00 AM to 10:00 PM, pool umbrellas - Grand Suites Family Resort (Ita)](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/88398f2b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Suíte Premium- Vista Lago - Grand Suites Family Resort (Ita)](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/77ee43b7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suíte Premium Triplo - Grand Suites Family Resort (Ita)](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/b00cbb52.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Children's area - Grand Suites Family Resort (Ita)](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/495ffe78.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Food and drink - Grand Suites Family Resort (Ita)](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/0b24bb3f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Grand Suites Family Resort sits in a rural setting where guests can enjoy a variety of experiences. Travelers start their day with a complimentary breakfast buffet before heading to the swim-up bar for refreshments or challenging each other at the on-site bowling alley. ## Reviews 8.6 Excellent ## Popular amenities - Pool - Hot tub - Breakfast included - All-inclusive - Parking included - Free WiFi ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=59667356&PinnedHotelID=59667356&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=59667356&PinnedHotelID=59667356&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=59667356&PinnedHotelID=59667356&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=59667356&PinnedHotelID=59667356&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=59667356&PinnedHotelID=59667356&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=59667356&PinnedHotelID=59667356&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=59667356&PinnedHotelID=59667356&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=59667356&PinnedHotelID=59667356&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Lake view Private hot tub Showing 7 of 7 rooms ### View all photos for Luxo King ![Minibar, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/97650eea.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxo King 8.0 Very good 2 reviews - 194 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Luxo Adaptado ![Minibar, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/1316aa73.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxo Adaptado - 258 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Luxo Double ![Minibar, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/a6688665.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxo Double 9.4 Exceptional 3 reviews - 194 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Luxo Superior Double ![Luxo Superior Double](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/5db96dcf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxo Superior Double 8.0 Very good 2 reviews - Lake view - 291 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Luxo Superior King ![Luxo Superior King](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/dd001da8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxo Superior King - Lake view - 226 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Suíte Premium King ![Suíte Premium King](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/372b561b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suíte Premium King - Lake view - 463 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Suíte Premium Triplo ![Minibar, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/d4f0c854.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suíte Premium Triplo - Lake view - 474 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Twin Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FIta-Hotels-ESuites-Ita-Resort-By-Atlantica.h59667356.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FIta-Hotels-ESuites-Ita-Resort-By-Atlantica.h59667356.Hotel-Information) ## About the area Located in Ita, Grand Suites Family Resort is in a rural area. The area's natural beauty can be seen at Prainha de Itá and Ita Thermals Park. [Visit our Ita travel guide](https://www.expedia.ca/Ita.dx6347798) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-27.28344%2C-52.33422&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=TDqLXvwLCLwRtITtkftgqLsJrxg=) Rua Pércio Martini, nº 2937, Lago Azul, Ita, SC, 89760-000 ### What's nearby - Prainha de Itá 18 min walk \- 1.6 km - Ita Thermals Park 2 min drive \- 1.7 km ### Getting around - Chapeco (XAP) 101 min drive ### Restaurants - Império das Carnes 3 min drive - Espeto De Ouro 3 min drive - Jonas's House 4 min drive - Açai.com 3 min drive - Ponto Frio 6 min drive ## About this property ### Grand Suites Family Resort All-inclusive family-friendly hotel in a rural location, remodeled in 2020 You can look forward to a free breakfast buffet, a bowling alley, and a swim-up bar at Grand Suites Family Resort. For some rest and relaxation, visit the sauna or the 2 hot tubs. In addition to a poolside bar and a coffee shop/cafe, guests can connect to free in-room WiFi. Additional perks include: - 3 outdoor pools and an indoor pool, along with sun loungers, pool umbrellas, and a lifeguard on site - Free self parking - A billiards/pool table, a gift shop, and a 24-hour front desk - 1 meeting room, a foosball table, and evening entertainment Room features All 126 rooms boast comforts such as air conditioning, in addition to thoughtful touches like free WiFi and sound-insulated walls. Extra amenities include: - Free toiletries and hair dryers - 42-inch LCD TVs with cable channels - Daily housekeeping and phones ### All-inclusive details This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ## Similar properties ![Indoor pool, 5 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/12000000/11910000/11901700/11901619/defe8beb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Itá Thermas Resort e Spa Ita - Pool - Hot tub - Breakfast included - Spa 9.6 Exceptional 70 reviews CA $297 CA $309 total includes taxes & fees Apr 6 - Apr 7 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=11901619&PinnedHotelID=11901619&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/89000000/88500000/88490700/88490676/1ed14cef.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tri Hotel Premium Itapema Andorinha - Pool - Breakfast included - Pet friendly - Free WiFi 9.0 Wonderful 604 reviews CA $91 CA $94 total includes taxes & fees Apr 3 - Apr 4 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=88490676&PinnedHotelID=88490676&HadPinnedHotel=true®ionId=-1&adults=2) ![Minibar, desk, soundproofing, free WiFi](https://images.trvl-media.com/lodging/60000000/59450000/59446900/59446808/a99cd83b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Novotel Criciuma Nossa Senhora da Salete - 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Free offsite parking - Street parking available - Free uncovered self parking on site - Wheelchair-accessible parking available ### Food and drink - Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends - 4 bars/lounges - A coffee shop/cafe - A poolside bar - A restaurant - A swim-up bar - Couples/private dining ### Things to do - 2 hot tubs - 24-hour gym - 3 outdoor pools - Arcade/game room - Billiards/pool table - Bowling alley - Children's pool - Evening entertainment - Foosball table - Indoor pool - Playground - Sauna - Table tennis - TV in common areas ### Family friendly - 3 outdoor pools - Arcade/game room - Bowling alley - Children's pool - Free supervised activities for children - Indoor pool - Lifeguards on site - Playground - Soundproofed rooms ### Conveniences - 24-hour front desk - Gift shop/newsstand - Safe at front desk - Shared microwave ### Guest services - Housekeeping (daily) - Proposal/romance packages ### Business services - Conference center - Meeting room ### Outdoors - Garden - Pool loungers - Pool umbrellas ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Elevator - Handrails in stairways - Pool access ramp on site - Stair-free path to entrance - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 4 floors - Art Deco architecture - Banquet hall - Built in 2020 - Communal living room - Lifeguards - Renovated entire property - December 2020 - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Towels provided ### Entertainment - 42-inch LCD TV with cable channels ### Food and drink - Champagne service - Minibar ### More - Air conditioning - Iron/ironing board on request - Phone - Soundproofed rooms ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher ### We should mention Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information. Pool access available from 8:00 AM to 10:00 PM In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 February to 31 December No pets and no service animals are allowed at this property ### Property is also known as Grand Suites Family Resort Ita eSuítes Itá Resort by Atlantica Grand Suites Family Resort Hotel Grand Suites Family Resort Hotel Ita ## Frequently asked questions ### Does Grand Suites Family Resort have a pool? ### How much does it cost to stay at Grand Suites Family Resort? ### Is Grand Suites Family Resort pet-friendly? ### How much is parking? ### What time is check-in at Grand Suites Family Resort? ### What time is check-out at Grand Suites Family Resort? ### Are there all-inclusive benefits at Grand Suites Family Resort? ### Where is Grand Suites Family Resort located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Grand Suites Family Resort Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.8 Cleanliness ### 9.0 Amenities ### 8.6 Staff & service ### 8.8 Property conditions & facilities 10 - Excellent 52 8 - Good 31 6 - Okay 14 4 - Poor 3 2 - Terrible 1 ## Reviews Verified ### 10/10 Excellent #### Rodrigo Dec 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Tudo conforme anunciado ##### Rodrigo Stayed 3 nights in Dec 2025 Verified ### 10/10 Excellent #### Rubier Dec 21, 2025 Liked: Staff & service, amenities Lugar incrível! Estrutura, quarto tudo ótimo. Alimentação nem se fala! Tudo muito bom! ##### Rubier Stayed 2 nights in Dec 2025 Verified ### 10/10 Excellent #### Lyana Jul 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Incrível e perfeito! ![](https://a.travel-assets.com/ugc/hotel-reviews/0aa831c7-51b0-4f0e-8525-453ed0eb0186-1753572730624.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/38b84d4d-7268-4fe0-8a57-7ac673add025-1753572730370.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/511dbe6b-8750-4b6c-aa6e-8c21248a9ef7-1753572729114.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lyana Stayed 2 nights in Jul 2025 Verified ### 10/10 Excellent #### Alberto Jul 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort A estadia foi boa, o hotel é excelente. Vale a pena a visita. ##### Alberto Stayed 2 nights in Jul 2025 Verified ### 8/10 Good #### Rafael Oct 7, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Funcionários nota 10 Atendimento nota 10 por parte dos funcionários. Principalmente os Tio da recreação infantil, Tio Cachinho e Tio Bigode. Minha filha (6 anos) amou eles. Comida na média, porém falta opções sem glúten e lactose. Bebida não tem vinhos, espumantes e whisky inclusos. ##### Rafael Stayed 4 nights in Sep 2024 Verified ### 4/10 Poor #### EDMAR Jun 25, 2024 Liked: Property conditions & facilities, room comfort No geral foi bom. A comida não gostei pois tinha muito peixe, camarão e coisas a base de peixe que não posso comer. Geralmente comida fria no bife ##### EDMAR Stayed 3 nights in Jun 2024 Verified ### 10/10 Excellent #### Giovani Mar 17, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort O hotel tem uma estrutura fantástica. ##### Giovani Stayed 3 nights in Mar 2024 Verified ### 10/10 Excellent #### ROBSON Jul 14, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Ótimo hotel Ótimo hotel em todos os quesitos, habitações, conforto piscinas, comidas e um excelente atendimento. ##### ROBSON Stayed 2 nights in Jul 2023 Verified ### 10/10 Excellent #### DARCI May 5, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Formidável Excelente hotel!! Com certeza voltaremos! ##### DARCI Stayed 2 nights in Apr 2023 Verified ### 6/10 Okay #### Sergio Roberto Jan 28, 2023 Disliked: Cleanliness, property conditions & facilities Faz falta um chefe de cozinha para o restaurante. Muito aquém das cinco estrelas anunciadas. ##### Sergio Roberto Verified ### 4/10 Poor #### EDGAR AUGUSTO Dec 26, 2022 Liked: Cleanliness, property conditions & facilities, room comfort #### Excelente opção de lazer. Hotel confortável com pessoal extremamente cordial e solicito, dedicação quase familiar. Oferece diversão tanto para crianças como para adultos. ##### EDGAR AUGUSTO Stayed 2 nights in Dec 2022 Verified ### 10/10 Excellent #### Daniel Oct 31, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Viagem de bodas Incrível! Tudo novinho! Cama excelente! Piscinas ótimas! ##### Daniel Stayed 2 nights in Oct 2022 Verified ### 10/10 Excellent #### ALAN Oct 24, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Experiência muito boa, adorei a estadia, as piscinas e o carinho dos monitores com meu filho (tia Blue, tia Pink e tio Paçoca), a equipe muito atenciosa. Parabéns a toda equipe. ##### ALAN Stayed 3 nights in Oct 2022 Verified ### 8/10 Good #### Verified traveller Sep 21, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel tem potencial Hotel novo, apartamentos limpos, estrutura excelente, funcionários engajados, contudo, necessitam de um treinamento constante, a exceção do Leandro, que atende no bar da recepção que é excelente. A comida deixou a desejar, em que pese ter em Chef no hotel, o mesmo carrega muito nos temperos e as combinações são estranhas. Possuo filhos e criança quer comer arroz branco, carne e batata frita (feijão tinha todos os dias), mas as demais não. Enfim, entendo que o hotel tem potencial, mas precisa de um ajuste fino. ##### Verified traveller Stayed 2 nights in Sep 2022 Verified ### 6/10 Okay #### Verified traveller Sep 5, 2022 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service Razoável pois o atendimento deixou muito a desejar, o hotel não tem estacionamento ##### Verified traveller Stayed 1 night in Sep 2022 Verified ### 8/10 Good #### Gustavo Jun 19, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Boa opção com piscina aquecida! Boa opção para piscina interna aquecida! Comida saborosa e cumpre com a proposta de pensão completa. Bares bons. O “entretenimento” na piscina é divertido, porém com o som insalubremente alto! No contexto geral é um hotel bacana, mas o custo-benefício (pelo alto preço da diária) não é bom! ##### Gustavo Stayed 2 nights in Jun 2022 Verified ### 8/10 Good #### Andressa Alves dos santos Jun 13, 2022 Liked: Cleanliness, property conditions & facilities, room comfort Lugar lindo, bem limpo e aconchegante. Não tinha estacionamento, tivemos que deixar o carro na rua. O atendimento de algumas pessoas foi horrível, male mal olhavam na nossa cara. Mas gostamos do hotel em si ##### Andressa Alves dos santos Stayed 1 night in Jun 2022 Verified ### 10/10 Excellent #### Douglas May 8, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Espetacular!!! Excelência no atendimento. Estrutura ótima. Comida saborosa. Recreação incrível com a tia Pink (muito querida com as crianças). Diferencial no atendimento prestado pelos funcionários: muito humanos e diligentes, preocupados em fazer da estadia um momento único, respeitando as individualidades de cada hóspede. Totalmente satisfeitos. Voltaremos em breve. ![](https://a.travel-assets.com/ugc/hotel-reviews/69D8BCB13BBE4F40550BE80C816D64C06A915F7C1652015938226.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Douglas Stayed 2 nights in May 2022 Verified ### 8/10 Good #### Dilva M N Apr 24, 2022 Liked: Staff & service, room comfort Uma boa experiência, bem agradável. Chegamos antes devido a chuva e fomos bem recebidos com 2 horas de antecedência. A cidade bem acolhedora, Gostamos muito das refeições, porém não tinha muita variedade. A piscina coberta poderia estar mais limpa. ##### Dilva M N Stayed 1 night in Apr 2022 Verified ### 8/10 Good #### João Feb 3, 2022 Liked: Staff & service, property conditions & facilities, room comfort Disliked: Cleanliness #### Tem tudo para melhorar Uma pena a limpeza não ser top , porque um SPA tem que ser excelencia em capricho mas após estar hospedado e analisando o local percebi que talvez esteja faltando funcionarios na parte de limpeza , lendo comentarios de alguns hospedes vi que muitos comentaram sobre limpeza e eu concordo agora oque fiquei pensando é o seguinte tem reclamações sobre isto a meses e fica a pergunta ? eu percebi que pecam neste quesito e a Gerencia a meses não consegue perceber ? naõ consegue resolver ? ex: vidros do restaurante permaneceram sujos por dias falo da parte de dentro maozihas de crianças , banheiro da suite nao foi limpo nem quarto apenas arrumaram a cama trocaram toalhas fiquei 4 noites , piscinas escadas parte externa sujas , banheiro da piscina interna muito sujos no dia que usei , a copa do terceiro andar que tinha poeira em cima do microondas mas o lugar e fechado com pó ? tipo nao é limpo com frequencia , louça suja na pia ? nao pode tem que colocar chefia de limpeza urgente !!! sei que o local é grande mas é um SPA e necessita estar impecavel , no mais espero que a gerencia resolva porque o lugar é muito lindo funcionarios queridos educados sempre prontos a ajudar me senti muito a vontade em todos lugares deste SPA mas limpeza é fundamental na minha visão , amei o cafe da manha e jantar o atendimento dos funcionarios , amei a trilha sonara que rola no hotel, quarto amplo arejado então tem tudo para ser Top SPA 5 ESTRELAS mas não são ##### João Stayed 4 nights in Jan 2022 Verified ### 8/10 Good #### France Vanessa Jan 31, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Baixo Custo x Benefício No geral a experiência foi boa, café da manhã foi a decepção, deixa a desejar, é preciso incrementar muito pra ficar a altura do que se espera para o padrão do hotel! Limpeza das piscinas também é preciso melhorar!! Outro ponto importante: dentro do espaço da piscina de bolinhas haviam duas tomadas sem proteção!! ![](https://a.travel-assets.com/ugc/hotel-reviews/1600150857AA453516CA2A7FA3DEFD422F22EAE61643635813583.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### France Vanessa Stayed 1 night in Jan 2022 Verified ### 6/10 Okay #### Volmir Jan 17, 2022 Liked: Property conditions & facilities, room comfort #### Tem condições de melhorar muito A Estrutura é nova, muito boa, mas precisa melhorar alguns fatores como : Falta funcionários Melhorar Almoço e Jantar, muito fraco. Limpeza dos climatizadores Limpeza das piscinas ##### Volmir Stayed 3 nights in Jan 2022 Verified ### 8/10 Good #### Mariza Jan 16, 2022 Liked: Staff & service, property conditions & facilities, room comfort Hotel lindo, maravilhoso, profissionais muito gentis e atenciosos. Mas .....não tem garagem para deixar o carro, o frigobar não gela nada pra não dizer que não funciona. Pouca variedades de buffet e principalmente sem muita opção para clientes com restrições alimentares. Que tal uma música para animar o ambiente. ![](https://a.travel-assets.com/ugc/hotel-reviews/953EF1F22334943766F2A98F29D063CA5B9AC62D1642375496708.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/39198A7EBB5094AAA14DF604112818AE8B767E5C1642375521417.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/93F2067FBF5331CA792E11507F9CF7D32098E5FE1642375542364.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mariza Stayed 1 night in Jan 2022 Verified ### 10/10 Excellent #### Marilene M Dec 29, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente Muito bom j estamos fazendo planejamento para voltar ![](https://a.travel-assets.com/ugc/hotel-reviews/0DE79BC9BAB7C9D7D21AF34B208AF77115119AB61640818332860.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2EE267220F55A3213B9BC669E5C4B0DD7C9C04B11640818340246.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Marilene M Stayed 2 nights in Dec 2021 Verified ### 2/10 Terrible #### Amanda C Dec 21, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort A iniciar-se pelo check in. Hotel é um resort, não oferece auxilio na retirada das malas e levar ate o quarto... Atendimento muito fraco... Quarto como bate o sol a tarde inteira, ar condicionados não vencem gelar. Frigobar desabastecido... Áreas comuns não estavam limpas (teias de aranha nos tetos, banheiros limpados poucos vezes aos dias, piso do restaurante grudava o chinelo.. Pouquíssimos garçons na área das piscinas. Atendimento super demorado. Garçons até tentavam ser simpáticos mas pouquíssimo quadro de funcionários para atender demanda....Comida péssima, não condiz com a comida nossa região. ficamos 4 dias e todos os dias no cafe, almoço e janta o mesmo tipo de comida.... Não oferecem a opção a la parte.... Hotel em boa localização mas tem muitos pontos a melhorar.... Enfim diária (Valor) não condiz e não faz jus ao oferecido. ##### Amanda C Stayed 3 nights in Dec 2021 ### Expedia's Latest Trends ### Hotels > - [Pousada Caravelas de Pinzón](https://www.expedia.ca/Recife-Hotels-Pousada-Caravelas-De-Pinzon.h28414141.Hotel-Information) > - [France Hotel](https://www.expedia.ca/Joao-Pessoa-Hotels-France-Hotel.h34573742.Hotel-Information) > - [Itacaiunas Hotel](https://www.expedia.ca/Maraba-Hotels-Itacaiunas-Hotel.h45899037.Hotel-Information) > - [Pousada Wind Paracuru](https://www.expedia.ca/Paracuru-Hotels-Pousada-Wind-Paracuru.h8662255.Hotel-Information) > - [Hotel New Tokyo](https://www.expedia.ca/Capitao-Poco-Hotels-Hotel-New-Tokyo.h38759834.Hotel-Information) > - [Atrium Confort Hotel Parauapebas](https://www.expedia.ca/Parauapebas-Hotels-Atrium-Confort-Hotel-Parauapebas.h18741269.Hotel-Information) > - [Vila Mandakaru](https://www.expedia.ca/Touros-Hotels-Vila-Mandakaru.h112175120.Hotel-Information) > - [Rio Quente Resorts - Cristal Resort](https://www.expedia.ca/Caldas-Novas-Hotels-Rio-Quente-Resorts-Cristal-Resort.h17093089.Hotel-Information) > - [Hotel Imperial De Carangola](https://www.expedia.ca/Carangola-Hotels-Hotel-Imperial-De-Carangola.h45944837.Hotel-Information) > - [Rio Quente Resorts - Hotel Pousada](https://www.expedia.ca/Caldas-Novas-Hotels-Rio-Quente-Resorts-Hotel-Pousada.h10238701.Hotel-Information) > - [Hotel Pousada 360°](https://www.expedia.ca/Paracuru-Hotels-Pousada-360.h17356982.Hotel-Information) > - [Hotel Absolar ](https://www.expedia.ca/Alagoinhas-Hotels-Hotel-Absolar.h105552479.Hotel-Information) > - [Hotel Porto dos Milagres](https://www.expedia.ca/Campos-Do-Jordao-Hotels-Hotel-Porto-Dos-Milagres.h15456501.Hotel-Information) > - [Lindo Loft Barra Nova 4 em Saquarema](https://www.expedia.ca/Saquarema-Hotels-Vrbo-Property.h105124595.Hotel-Information) > - [pousada aguas claras ](https://www.expedia.ca/Delfinopolis-Hotels-Pousada-Aguas-Claras.h109938390.Hotel-Information) > - [Lages Plaza Hotel](https://www.expedia.ca/Lages-Hotels-Lages-Plaza-Hotel.h23260742.Hotel-Information) > - [Hotel Portal](https://www.expedia.ca/Curitiba-Hotels-Hotel-Portal.h48446916.Hotel-Information) > - [Tulip Inn Sete Lagoas](https://www.expedia.ca/Sete-Lagoas-Hotels-Tulip-Inn-Sete-Lagoas.h12427937.Hotel-Information) > - [Hotel Escola Bela Vista](https://www.expedia.ca/Volta-Redonda-Hotels-Hotel-Escola-Bela-Vista.h19674432.Hotel-Information) > - [Vip Hotel](https://www.expedia.ca/Bauru-Hotels-Vip-Hotel.h19520212.Hotel-Information) > - [Hotel 13 Linden](https://www.expedia.ca/Treze-Tilias-Hotels-Hotel-13-Linden.h35893720.Hotel-Information) > - [Evolucao Ecolodge](https://www.expedia.ca/Manaus-Hotels-Evolucao-Ecolodge.h38715158.Hotel-Information) > - [Buena Vista Hostel](https://www.expedia.ca/Ouro-Preto-Hotels-Buena-Vista-Hostel.h42564895.Hotel-Information) > - [Hotel Malibu](https://www.expedia.ca/Sao-Carlos-Hotels-Hotel-Malibu.h21328131.Hotel-Information) > - [ML103 Luxuoso apartamento de 3 suítes no Mandara Lanai](https://www.expedia.ca/Fortaleza-Hotels-ML103-Luxuoso-Apartamento-De-3-Suites-No-Mandara-Lanai.h24395976.Hotel-Information) > - [Pousada Casa Branca](https://www.expedia.ca/Itajai-Hotels-Pousada-Casa-Branca.h19697747.Hotel-Information) > - [Ravena Cassino Hotel](https://www.expedia.ca/Laguna-Hotels-Ravena-Cassino-Hotel.h4018618.Hotel-Information) > - [Transamerica Resort Comandatuba – All Inclusive](https://www.expedia.ca/Una-Hotels-Transamerica-Resort-Comandatuba-All-Inclusive.h438434.Hotel-Information) > - [AV PARAISO 480 CORNELIO PROCOPIO](https://www.expedia.ca/Cornelio-Procopio-Hotels-AV-PARAISO-480-CORNELIO-PROCOPIO.h111489075.Hotel-Information)