Title: Grand Suites Family Resort - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=6347798&destination=Ita%2C+Santa+Catarina%2C+Brazil&selected=59667356&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Suites Family Resort Families splash in the pool near sun loungers while others enjoy foosball matches at this countryside resort with views and amenities for all ages ## Photo gallery for Grand Suites Family Resort ![Indoor pool, 3 outdoor pools, open 8:00 AM to 10:00 PM, pool umbrellas - Grand Suites Family Resort (Ita)](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/88398f2b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Suíte Premium- Vista Lago - Grand Suites Family Resort (Ita)](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/77ee43b7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Children's area - Grand Suites Family Resort (Ita)](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/495ffe78.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Food and drink - Grand Suites Family Resort (Ita)](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/0b24bb3f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suíte Premium Triplo - Grand Suites Family Resort (Ita)](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/b00cbb52.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Grand Suites Family Resort sits in a rural setting where guests can enjoy a variety of experiences. Travelers start their day with a complimentary breakfast buffet before heading to the swim-up bar for refreshments or challenging each other at the on-site bowling alley. ## Reviews 8.6 Excellent ## Popular amenities - Pool - Hot tub - Breakfast included - All-inclusive - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Mar. 18 - Mar. 19](https://www.expedia.ca/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=59667356&PinnedHotelID=59667356&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=59667356&PinnedHotelID=59667356&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 19 - Mar. 20](https://www.expedia.ca/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=59667356&PinnedHotelID=59667356&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=59667356&PinnedHotelID=59667356&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar. 20 - Mar. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=59667356&PinnedHotelID=59667356&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=59667356&PinnedHotelID=59667356&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar. 27 - Mar. 29](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=59667356&PinnedHotelID=59667356&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=59667356&PinnedHotelID=59667356&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ### View all photos for Luxo King ![Minibar, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/97650eea.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxo King 8.0 Very good 2 reviews - 194 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Luxo Adaptado ![Minibar, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/1316aa73.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxo Adaptado - 258 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Luxo Double ![Minibar, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/a6688665.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxo Double 9.4 Exceptional 3 reviews - 194 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Luxo Superior Double ![Luxo Superior Double](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/5db96dcf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxo Superior Double 8.0 Very good 2 reviews - Lake view - 291 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Luxo Superior King ![Luxo Superior King](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/dd001da8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxo Superior King - Lake view - 226 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Suíte Premium King ![Suíte Premium King](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/372b561b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suíte Premium King - Lake view - 463 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Suíte Premium Triplo ![Minibar, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/d4f0c854.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suíte Premium Triplo - Lake view - 474 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Twin Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FIta-Hotels-ESuites-Ita-Resort-By-Atlantica.h59667356.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FIta-Hotels-ESuites-Ita-Resort-By-Atlantica.h59667356.Hotel-Information) ## About the area Located in Ita, Grand Suites Family Resort is in a rural area. The area's natural beauty can be seen at Prainha de Itá and Ita Thermals Park. [Visit our Ita travel guide](https://www.expedia.ca/Ita.dx6347798) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-27.28344%2C-52.33422&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=TDqLXvwLCLwRtITtkftgqLsJrxg=) Rua Pércio Martini, nº 2937, Lago Azul, Ita, SC, 89760-000 ### What's nearby - Prainha de Itá 18 min walk \- 1.6 km - Ita Thermals Park 2 min drive \- 1.7 km ### Getting around - Chapeco (XAP) 101 min drive ### Restaurants - Império das Carnes 3 min drive - Espeto De Ouro 3 min drive - Jonas's House 4 min drive - Açai.com 3 min drive - Ponto Frio 6 min drive ## About this property ### Grand Suites Family Resort All-inclusive family-friendly hotel in a rural location, remodeled in 2020 You can look forward to a free breakfast buffet, a bowling alley, and a swim-up bar at Grand Suites Family Resort. For some rest and relaxation, visit the sauna or the 2 hot tubs. In addition to a poolside bar and a coffee shop/cafe, guests can connect to free in-room WiFi. Additional perks include: - 3 outdoor pools and an indoor pool, along with sun loungers, pool umbrellas, and a lifeguard on site - Free self parking - A billiards/pool table, a gift shop, and a 24-hour front desk - 1 meeting room, a foosball table, and evening entertainment Room features All 126 rooms boast comforts such as air conditioning, in addition to thoughtful touches like free WiFi and sound-insulated walls. Extra amenities include: - Free toiletries and hair dryers - 42-inch LCD TVs with cable channels - Daily housekeeping and phones ### All-inclusive details This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ## Similar properties ![Indoor pool, 5 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/12000000/11910000/11901700/11901619/defe8beb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Itá Thermas Resort e Spa Ita - Pool - Hot tub - Breakfast included - Spa 9.6 Exceptional 70 reviews CA $296 CA $308 total includes taxes & fees Apr 6 - Apr 7 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=11901619&PinnedHotelID=11901619&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/89000000/88500000/88490700/88490676/1ed14cef.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tri Hotel Premium Itapema Andorinha - Pool - Breakfast included - Pet friendly - Free WiFi 9.0 Wonderful 599 reviews CA $88 CA $91 total includes taxes & fees Mar 24 - Mar 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=88490676&PinnedHotelID=88490676&HadPinnedHotel=true®ionId=-1&adults=2) ![Minibar, desk, soundproofing, free WiFi](https://images.trvl-media.com/lodging/60000000/59450000/59446900/59446808/a99cd83b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Novotel Criciuma Nossa Senhora da Salete - 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Pool - Breakfast included - Spa - Kids pool 9.2 Wonderful 135 reviews CA $159 CA $167 total includes taxes & fees Mar 19 - Mar 20 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=15146399&PinnedHotelID=15146399&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=59667356&PinnedHotelID=59667356&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=59667356,11901619,88490676,59446808,30401160) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free offsite parking - Street parking available - Free uncovered self parking on site - Wheelchair-accessible parking available ### Food and drink - Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends - 4 bars/lounges - A coffee shop/cafe - A poolside bar - A restaurant - A swim-up bar - Couples/private dining ### Things to do - 2 hot tubs - 24-hour gym - 3 outdoor pools - Arcade/game room - Billiards/pool table - Bowling alley - Children's pool - Evening entertainment - Foosball table - Indoor pool - Playground - Sauna - Table tennis - TV in common areas ### Family friendly - 3 outdoor pools - Arcade/game room - Bowling alley - Children's pool - Free supervised activities for children - Indoor pool - Lifeguards on site - Playground - Soundproofed rooms ### Conveniences - 24-hour front desk - Gift shop/newsstand - Safe at front desk - Shared microwave ### Guest services - Housekeeping (daily) - Proposal/romance packages ### Business services - Conference center - Meeting room ### Outdoors - Garden - Pool loungers - Pool umbrellas ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Elevator - Handrails in stairways - Pool access ramp on site - Stair-free path to entrance - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 4 floors - Art Deco architecture - Banquet hall - Built in 2020 - Communal living room - Lifeguards - Renovated entire property - December 2020 - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Towels provided ### Entertainment - 42-inch LCD TV with cable channels ### Food and drink - Champagne service - Minibar ### More - Air conditioning - Iron/ironing board on request - Phone - Soundproofed rooms ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher ### We should mention Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information. Pool access available from 8:00 AM to 10:00 PM In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 February to 31 December No pets and no service animals are allowed at this property ### Property is also known as Grand Suites Family Resort Ita eSuítes Itá Resort by Atlantica Grand Suites Family Resort Hotel Grand Suites Family Resort Hotel Ita ## Frequently asked questions ### Does Grand Suites Family Resort have a pool? ### How much does it cost to stay at Grand Suites Family Resort? ### Is Grand Suites Family Resort pet-friendly? ### How much is parking? ### What time is check-in at Grand Suites Family Resort? ### What time is check-out at Grand Suites Family Resort? ### Are there all-inclusive benefits at Grand Suites Family Resort? ### Where is Grand Suites Family Resort located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Grand Suites Family Resort Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.8 Cleanliness ### 9.0 Amenities ### 8.6 Staff & service ### 8.8 Property conditions & facilities 10 - Excellent 52 8 - Good 31 6 - Okay 14 4 - Poor 3 2 - Terrible 1 ## Reviews Verified ### 10/10 Excellent #### Lyana Jul 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Incrível e perfeito! ![](https://a.travel-assets.com/ugc/hotel-reviews/0aa831c7-51b0-4f0e-8525-453ed0eb0186-1753572730624.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/38b84d4d-7268-4fe0-8a57-7ac673add025-1753572730370.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/511dbe6b-8750-4b6c-aa6e-8c21248a9ef7-1753572729114.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lyana Stayed 2 nights in Jul 2025 Verified ### 10/10 Excellent #### Alberto Jul 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort A estadia foi boa, o hotel é excelente. Vale a pena a visita. ##### Alberto Stayed 2 nights in Jul 2025 Verified ### 8/10 Good #### Rafael Oct 7, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Funcionários nota 10 Atendimento nota 10 por parte dos funcionários. Principalmente os Tio da recreação infantil, Tio Cachinho e Tio Bigode. Minha filha (6 anos) amou eles. Comida na média, porém falta opções sem glúten e lactose. Bebida não tem vinhos, espumantes e whisky inclusos. ##### Rafael Stayed 4 nights in Sep 2024 Verified ### 4/10 Poor #### EDMAR Jun 25, 2024 Liked: Property conditions & facilities, room comfort No geral foi bom. A comida não gostei pois tinha muito peixe, camarão e coisas a base de peixe que não posso comer. Geralmente comida fria no bife ##### EDMAR Stayed 3 nights in Jun 2024 Verified ### 10/10 Excellent #### Giovani Mar 17, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort O hotel tem uma estrutura fantástica. ##### Giovani Stayed 3 nights in Mar 2024 Verified ### 10/10 Excellent #### ROBSON Jul 14, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Ótimo hotel Ótimo hotel em todos os quesitos, habitações, conforto piscinas, comidas e um excelente atendimento. ##### ROBSON Stayed 2 nights in Jul 2023 Verified ### 10/10 Excellent #### DARCI May 5, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Formidável Excelente hotel!! Com certeza voltaremos! ##### DARCI Stayed 2 nights in Apr 2023 Verified ### 6/10 Okay #### Sergio Roberto Jan 28, 2023 Disliked: Cleanliness, property conditions & facilities Faz falta um chefe de cozinha para o restaurante. Muito aquém das cinco estrelas anunciadas. ##### Sergio Roberto Verified ### 4/10 Poor #### EDGAR AUGUSTO Dec 26, 2022 Liked: Cleanliness, property conditions & facilities, room comfort #### Excelente opção de lazer. Hotel confortável com pessoal extremamente cordial e solicito, dedicação quase familiar. Oferece diversão tanto para crianças como para adultos. ##### EDGAR AUGUSTO Stayed 2 nights in Dec 2022 Verified ### 10/10 Excellent #### Daniel Oct 31, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Viagem de bodas Incrível! Tudo novinho! Cama excelente! Piscinas ótimas! ##### Daniel Stayed 2 nights in Oct 2022 Verified ### 10/10 Excellent #### ALAN Oct 24, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Experiência muito boa, adorei a estadia, as piscinas e o carinho dos monitores com meu filho (tia Blue, tia Pink e tio Paçoca), a equipe muito atenciosa. Parabéns a toda equipe. ##### ALAN Stayed 3 nights in Oct 2022 Verified ### 8/10 Good #### Verified traveller Sep 21, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel tem potencial Hotel novo, apartamentos limpos, estrutura excelente, funcionários engajados, contudo, necessitam de um treinamento constante, a exceção do Leandro, que atende no bar da recepção que é excelente. A comida deixou a desejar, em que pese ter em Chef no hotel, o mesmo carrega muito nos temperos e as combinações são estranhas. Possuo filhos e criança quer comer arroz branco, carne e batata frita (feijão tinha todos os dias), mas as demais não. Enfim, entendo que o hotel tem potencial, mas precisa de um ajuste fino. ##### Verified traveller Stayed 2 nights in Sep 2022 Verified ### 6/10 Okay #### Verified traveller Sep 5, 2022 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service Razoável pois o atendimento deixou muito a desejar, o hotel não tem estacionamento ##### Verified traveller Stayed 1 night in Sep 2022 Verified ### 8/10 Good #### Gustavo Jun 19, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Boa opção com piscina aquecida! Boa opção para piscina interna aquecida! Comida saborosa e cumpre com a proposta de pensão completa. Bares bons. O “entretenimento” na piscina é divertido, porém com o som insalubremente alto! No contexto geral é um hotel bacana, mas o custo-benefício (pelo alto preço da diária) não é bom! ##### Gustavo Stayed 2 nights in Jun 2022 Verified ### 8/10 Good #### Andressa Alves dos santos Jun 13, 2022 Liked: Cleanliness, property conditions & facilities, room comfort Lugar lindo, bem limpo e aconchegante. Não tinha estacionamento, tivemos que deixar o carro na rua. O atendimento de algumas pessoas foi horrível, male mal olhavam na nossa cara. Mas gostamos do hotel em si ##### Andressa Alves dos santos Stayed 1 night in Jun 2022 Verified ### 10/10 Excellent #### Douglas May 8, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Espetacular!!! Excelência no atendimento. Estrutura ótima. Comida saborosa. Recreação incrível com a tia Pink (muito querida com as crianças). Diferencial no atendimento prestado pelos funcionários: muito humanos e diligentes, preocupados em fazer da estadia um momento único, respeitando as individualidades de cada hóspede. Totalmente satisfeitos. Voltaremos em breve. ![](https://a.travel-assets.com/ugc/hotel-reviews/69D8BCB13BBE4F40550BE80C816D64C06A915F7C1652015938226.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Douglas Stayed 2 nights in May 2022 Verified ### 8/10 Good #### Dilva M N Apr 24, 2022 Liked: Staff & service, room comfort Uma boa experiência, bem agradável. Chegamos antes devido a chuva e fomos bem recebidos com 2 horas de antecedência. A cidade bem acolhedora, Gostamos muito das refeições, porém não tinha muita variedade. A piscina coberta poderia estar mais limpa. ##### Dilva M N Stayed 1 night in Apr 2022 Verified ### 8/10 Good #### João Feb 3, 2022 Liked: Staff & service, property conditions & facilities, room comfort Disliked: Cleanliness #### Tem tudo para melhorar Uma pena a limpeza não ser top , porque um SPA tem que ser excelencia em capricho mas após estar hospedado e analisando o local percebi que talvez esteja faltando funcionarios na parte de limpeza , lendo comentarios de alguns hospedes vi que muitos comentaram sobre limpeza e eu concordo agora oque fiquei pensando é o seguinte tem reclamações sobre isto a meses e fica a pergunta ? eu percebi que pecam neste quesito e a Gerencia a meses não consegue perceber ? naõ consegue resolver ? ex: vidros do restaurante permaneceram sujos por dias falo da parte de dentro maozihas de crianças , banheiro da suite nao foi limpo nem quarto apenas arrumaram a cama trocaram toalhas fiquei 4 noites , piscinas escadas parte externa sujas , banheiro da piscina interna muito sujos no dia que usei , a copa do terceiro andar que tinha poeira em cima do microondas mas o lugar e fechado com pó ? tipo nao é limpo com frequencia , louça suja na pia ? nao pode tem que colocar chefia de limpeza urgente !!! sei que o local é grande mas é um SPA e necessita estar impecavel , no mais espero que a gerencia resolva porque o lugar é muito lindo funcionarios queridos educados sempre prontos a ajudar me senti muito a vontade em todos lugares deste SPA mas limpeza é fundamental na minha visão , amei o cafe da manha e jantar o atendimento dos funcionarios , amei a trilha sonara que rola no hotel, quarto amplo arejado então tem tudo para ser Top SPA 5 ESTRELAS mas não são ##### João Stayed 4 nights in Jan 2022 Verified ### 8/10 Good #### France Vanessa Jan 31, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Baixo Custo x Benefício No geral a experiência foi boa, café da manhã foi a decepção, deixa a desejar, é preciso incrementar muito pra ficar a altura do que se espera para o padrão do hotel! Limpeza das piscinas também é preciso melhorar!! Outro ponto importante: dentro do espaço da piscina de bolinhas haviam duas tomadas sem proteção!! ![](https://a.travel-assets.com/ugc/hotel-reviews/1600150857AA453516CA2A7FA3DEFD422F22EAE61643635813583.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### France Vanessa Stayed 1 night in Jan 2022 Verified ### 6/10 Okay #### Volmir Jan 17, 2022 Liked: Property conditions & facilities, room comfort #### Tem condições de melhorar muito A Estrutura é nova, muito boa, mas precisa melhorar alguns fatores como : Falta funcionários Melhorar Almoço e Jantar, muito fraco. Limpeza dos climatizadores Limpeza das piscinas ##### Volmir Stayed 3 nights in Jan 2022 Verified ### 8/10 Good #### Mariza Jan 16, 2022 Liked: Staff & service, property conditions & facilities, room comfort Hotel lindo, maravilhoso, profissionais muito gentis e atenciosos. Mas .....não tem garagem para deixar o carro, o frigobar não gela nada pra não dizer que não funciona. Pouca variedades de buffet e principalmente sem muita opção para clientes com restrições alimentares. Que tal uma música para animar o ambiente. ![](https://a.travel-assets.com/ugc/hotel-reviews/953EF1F22334943766F2A98F29D063CA5B9AC62D1642375496708.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/39198A7EBB5094AAA14DF604112818AE8B767E5C1642375521417.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/93F2067FBF5331CA792E11507F9CF7D32098E5FE1642375542364.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mariza Stayed 1 night in Jan 2022 Verified ### 10/10 Excellent #### Marilene M Dec 29, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente Muito bom j estamos fazendo planejamento para voltar ![](https://a.travel-assets.com/ugc/hotel-reviews/0DE79BC9BAB7C9D7D21AF34B208AF77115119AB61640818332860.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2EE267220F55A3213B9BC669E5C4B0DD7C9C04B11640818340246.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Marilene M Stayed 2 nights in Dec 2021 Verified ### 2/10 Terrible #### Amanda C Dec 21, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort A iniciar-se pelo check in. Hotel é um resort, não oferece auxilio na retirada das malas e levar ate o quarto... Atendimento muito fraco... Quarto como bate o sol a tarde inteira, ar condicionados não vencem gelar. Frigobar desabastecido... Áreas comuns não estavam limpas (teias de aranha nos tetos, banheiros limpados poucos vezes aos dias, piso do restaurante grudava o chinelo.. Pouquíssimos garçons na área das piscinas. Atendimento super demorado. Garçons até tentavam ser simpáticos mas pouquíssimo quadro de funcionários para atender demanda....Comida péssima, não condiz com a comida nossa região. ficamos 4 dias e todos os dias no cafe, almoço e janta o mesmo tipo de comida.... Não oferecem a opção a la parte.... Hotel em boa localização mas tem muitos pontos a melhorar.... Enfim diária (Valor) não condiz e não faz jus ao oferecido. ##### Amanda C Stayed 3 nights in Dec 2021 Verified ### 4/10 Poor #### Marciane Dec 21, 2021 Liked: Room comfort Disliked: Cleanliness, staff & service A estrutura do hotel é muito boa, os quartos são bons, porém mal administrado, com uma estrutura dessas esperava muito mais. Sem ninguem pra ajudar com as malas, frigobar desabastecido, tem que ficar pedindo agua todo tempo, sem garçons na piscina, demorava muito pra ser atendido, a estrutura toda parada, o ofuro sem poder usar, o que não muda nada da piscina ou ofuro, onde tem a musica ao vivo, estava otimo no sabado, porém só um dia, poderia ter muito mais atrações, os demais dias, o barzinho fechado, a cozinha pra fazer chimarrão completamente escondida, sem nenhuma erva a disposição. E a comida bah, desculpa sem condições, quem de ferias quer comer abobrinha, beringela, couve flor...todo dia, deixa muito a desejar. E sem falar que nao tem climatização nos corredores, sai dos quartos entra no corredor, um calorão! Deixa muito a desejar! Sugiro conhecer o hotel machadinho, que tem uma estrutura bem menor, porém o atendimento e comida, uma excelencia. E falta ter muitas atrações, até ter um spa, e também as musicas, um ambiente muito legal na piscina, pede umas musicas mais animadas, até pra vender mais bebidas. ##### Marciane Stayed 3 nights in Dec 2021 Verified ### 8/10 Good #### Luiz Angelo Nov 23, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Bastante agradável. O estacionamento não é coberto, mas as piscinas são um show a parte. 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