Indoor pool, outdoor pool, open 10:00 AM to 6:00 PM, pool umbrellas
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Reviews of Tango Arjaan By Rotana Istanbul Asia

Tango Arjaan By Rotana Istanbul Asia
Altaycesme Mah. Samanyolu Sok. No:23, Istanbul

Reviews

9.0

Wonderful

Rating 10 - Excellent. 80 out of 130 reviews" "
Rating 8 - Good. 35 out of 130 reviews" "
Rating 6 - Okay. 9 out of 130 reviews" "
Rating 4 - Poor. 2 out of 130 reviews" "
Rating 2 - Terrible. 4 out of 130 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

ALEXANDER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Excellent place! Clean, brilliant and helpful staff. Highly recommend hotel for couples and solo
Stayed 3 nights in Nov 2023
Response from Hakan Bakir - General Manager on Nov 20, 2023
Dear Alexander,Thank you for sharing your feedback on hotels.com. I am happy to see that we met your expectations.I look forward to welcoming you again in the future. Best regards

10/10 Excellent

Ning

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfort with great view!
This place is amazing! We got upgraded and the view is great!
Stayed 2 nights in Oct 2023
Response from Hakan Bakir - General Manager on Oct 23, 2023
Dear Guest,Thank you for taking the time to evaluate your recent experience at Tango Arjaan By Rotana Hotel İstanbul. Knowing that you had a pleasant stay is the biggest motivation for us to serve our guests even better.We also would like to thank you for your nice comments about our staff and hotel. We always try to exceed the guest expectations.Your satisfaction is the most important thing for us.On behalf of the entire hotel team, we would like to thank you for choosing to stay with us and we look forward to welcome you again soon.Sincerely,General Manager

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Amazing place, quiet, clean, nice area, good food and service, highly recommended
Stayed 2 nights in Sep 2023
Response from Hakan Bakir on Oct 3, 2023
Dear Guest,Thank you for taking the time to evaluate your recent experience at Tango Arjaan By Rotana Hotel İstanbul. Knowing that you had a pleasant stay is the biggest motivation for us to serve our guests even better.We also would like to thank you for your nice comments about our staff and hotel. We always try to exceed the guest expectations.Your satisfaction is the most important thing for us.On behalf of the entire Tango Arjaan By Rotana Hotel team, we would like to thank you for choosing to stay with us and we look forward to welcome you again soon.Sincerely,General Manager

10/10 Excellent

syed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderfull, lovelly, excellent
very very very nice hotel to stay with your family, room service is good and fast and thank you so much guzal relationship manager for making our stay more comfortable we will definitely come again
Stayed 3 nights in Sep 2023
Response from Hakan Bakir on Sep 18, 2023
Dear Guest,Thank you for taking the time to evaluate your recent experience at Burgu Arjaan By Rotana Hotel İstanbul. Knowing that you had a pleasant stay is the biggest motivation for us to serve our guests even better.We also would like to thank you for your nice comments about our staff and hotel. We always try to exceed the guest expectations.Your satisfaction is the most important thing for us.On behalf of the entire Burgu Arjaan By Rotana Hotel team, we would like to thank you for choosing to stay with us and we look forward to welcome you again soon.Sincerely,General Manager

8/10 Good

Ali

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay if you eat in somewhere else
Cleanliness is good i stayed in a room at 18th floor with a good view. However i have experienced the worst meal i had ever. I ordered twice. Both were awful.
Stayed 2 nights in May 2020
Response from cabe on Jun 24, 2020
Dear Guest, Thank you very much for staying at Tango Arjaan by Rotana İstanbul Asia We appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We hope you, have the opportunity of staying with us at Burgu Arjaan by Rotana shortly. Yours sincerely,

10/10 Excellent

Tugba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from CABE on Jan 22, 2020
Dear Tugba, I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan Bakir General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, very clean and view is amazing
Stayed 1 night in Sep 2019
Response from CABE on Oct 15, 2019
Dear Our Valued Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Burgu Arjaan by Rotana Istanbul Asia. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan Bakir General Manager

10/10 Excellent

Alireza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from CABE on Oct 15, 2019
Dear Our Valued Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Burgu Arjaan by Rotana Istanbul Asia. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan Bakir General Manager

10/10 Excellent

Nadia, Iraq

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, very clean, the staff are very friendly, the location is good, close to metro station
Stayed 2 nights in Sep 2019
Response from cabe on Sep 11, 2019
Dear Our Valued Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Burgu Arjaan by Rotana Istanbul Asia. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan Bakir General Manager

10/10 Excellent

SECIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and good stay
The hotel room was designed perfectly suited for travellers and it was comfy. I like the stuff being very polite and helpful. Definitely recommend it.
Stayed 1 night in Sep 2019
Response from cabe on Sep 11, 2019
Dear Our Valued Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Burgu Arjaan by Rotana Istanbul Aisa. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan Bakir General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So lovely, beautiful hotel, contemporary rooms, nice pool, helpful staff.
Stayed 1 night in Aug 2019
Response from cabe on Sep 11, 2019
Dear Our Valued Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Burgu Arjaan by Rotana Istanbul Asia. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan Bakir General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the pool and the gym , they were clean and available all the time, the room was not big as expected but since it is not needed only for sleeping so it doesnt matter. For the cleaning , there was an issue , when they take the dirty towels and bathrobes , no clean ones inreturn is given but when asked the receptionist he was very helpful.
Stayed 7 nights in Aug 2019
Response from CABE on Sep 11, 2019
Dear Our Valued Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Burgu Arjaan by Rotana Istanbul Asia. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan Bakir General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception employees are very helpful , over all facilities are very good , indoor and outdoor pool with gym is amazing, maltepe station is few seconds from the hotel. Migros and small minimarket is one minute away from the hotel
Stayed 7 nights in Aug 2019
Response from CABE on Sep 12, 2019
Dear Our Valued Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Burgu Arjaan by Rotana Istanbul Asia. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan Bakir General Manage

10/10 Excellent

Marwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from cabe on Sep 11, 2019
Dear Our Valued Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Burgu Arjaan by Rotana Istanbul Asia. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan Bakir General Manager

6/10 Okay

Yasar

Liked: Property conditions & facilities
Stayed 1 night in Jul 2019
Response from CABE on Sep 11, 2019
Sayın Misafirimiz, Zaman ayırıp Burgu Arjaan by Rotana ‘da yapmış olduğunuz konaklama sonrasında değerli yorumlarınızı paylaştığınız için teşekkür ederiz. Değerlendirmenizin neticesinde, beklentilerinizi tam olarak karşılayamadığımızı anlıyorum ve uluslar arası hizmet kalitemizi tamamen yansıtamamış olmamızdan dolayı sizden özür dileriz. Düşüncelerinizi bildirmek üzere ayırdığınız zamana bir kez daha teşekkür eder; geri bildirimlerinizin, hizmetlerimizin kalitesini sürekli olarak arttırmak için yürüttüğümüz çalışmalarımızın gelişmesi açısından son derece değerli olduğunu belirtmek isteriz. Bir başka seyahatinizde, sizi tekrar otelimizde ağırlamaktan mutluluk duyacağız Saygılarımla, Hakan BAKIR Genel MÜDÜR

8/10 Good

Yasar

Liked: Property conditions & facilities
Ok
It was ok Only one thing l don’t like it Every morning when l was sleeping they came for checking minibar.it is a stupid routine dutie.
Stayed 2 nights in Jul 2019
Response from CABE on Sep 11, 2019
Dear Guest, Thank you very much for staying at Burgu Arjaan by Rotana İstanbul Asia We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We hope you, have the opportunity of staying with us at Burgu Arjaan by Rotana in the near future. Yours sincerely, Hakan BAKIR General MANAGER

10/10 Excellent

Fidel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from GM on May 20, 2019
Dear Our Valued Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Tango Arjaan by Rotana. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan Bakir General Manager

10/10 Excellent

Muhd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from GM on May 20, 2019
Dear Our Valued Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Tango Arjaan by Rotana. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan Bakir General Manager

10/10 Excellent

Suhaib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hell yeah that was amazing..👌
It was great and very comfortable, and the room was very clean, the breakfast is something else 😋😊😊👌
Stayed 2 nights in Mar 2019
Response from GM on May 20, 2019
Dear Our Valued Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Tango Arjaan by Rotana. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan Bakir General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They upgraded our room free. The service was great. They allowed for free late check out. We forgot our slippers at the room and they made it ready in reception when we came next day. Service quality was spectacular in overall.
Stayed 2 nights in Dec 2018
Response from General Manager on Jan 22, 2019
Dear Our Valued Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Burgu Arjaan by Rotana. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan Bakir General Manager

10/10 Excellent

Moh, Cairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good location ..... very close to metro station
Stayed 5 nights in Oct 2018
Response from cabe on Sep 11, 2019
Dear Our Valued Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Burgu Arjaan by Rotana Istanbul Asia. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan Bakir General Manager

2/10 Terrible

Wasem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not proffesional and theves workers
Very implolit in workors in reciption Those workers after they know i payed the money . They was not acceptable to gave me the room . After fighting with them the gaved me the room Very layers workers . And dont care for them gustes
Stayed 1 night in Sep 2018
Response from General Manager on Oct 4, 2018
Dear Mr.Wasem, Thank you for having taken the time to complete our guest survey following your recent stay at Burgu & Tango Arjaan by Rotana. I am not happy to read you were generally dissatisfied, and concerned that you gave a lower rating for reception staffs.Any additional comments you could provide are highly appreciated to aid us in our quest to provide the utmost in comfort for our guests. We do hope that you will consider us again for your future accommodation needs. Sincerely, Hakan Bakir General Manager

8/10 Good

Abdulrahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from General Manager on Aug 9, 2018
Dear Mr.Abdulrahman, Thank you for having taken the time to complete our guest survey following your recent stay at Burgu Arjaan by Rotana. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan Bakir General Manager

8/10 Good

Abdulrahman

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from General Manager on Jul 31, 2018
Dear Mr.Abdulrahman, Thank you for having taken the time to complete our guest survey following your recent stay at Tango Arjaan by Rotana. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan Bakir General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Having booked a 1 bedroom premiere room we expected a good room size specially having my 8 year old son with us. The room was very small. We could not really move around comfortably. The windows were extremely dirty so we could not enjoy the view neither we had such angles to see anything properly. The kitchen had absolutely no cutlery and we had to ask for cups plates and cutlery. The bathroom was stocked for 1 person despite the fact that we were 3. We requested towels and did not receive them till next day. All in all disappointed with our experience.
Stayed 5 nights in May 2018
Response from General Manager on Jun 19, 2018
Dear Our Guest, Thank you very much for staying at Burgu Arjaan by Rotana and for completing our guest survey. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us at Burgu Arjaan by Rotana in the near future. Yours sincerely, Hakan Bakir General Manager

10/10 Excellent

Aly, Karachi, Pakistan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chic hotel,conveniently located next to Metro
We booked a room for one night as we came back from Antalya to Sabiha Gokchen airport and had to fly out the next day for Doha via the same airport. The room they gave us unfortunately was smoking and on asking for change they switched us to the Burgu Tower on the 18th floor with breathtaking view. The room and attached lounge was very nice with TV in both, a small kitchenette/microwave and washing machine. The sofa was big enough that I slept on it while my two boys (9 and 6) slept on the bed with their mom. We had booked without breakfast as the rate difference for breakfast was considerable. However, the room was wonderfully priced for the area and standards.
Stayed 1 night in Jul 2017
Response from burgutango.arjaan on Nov 28, 2017
Dear Aly, Thank you for having taken time to share your comments. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Ibrahim Addam Executive Assistant Manager

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Disappointed
Very hard to find
Response from Dear Guest on Oct 17, 2015
Dear Guest, Thank you very much for taking the time to review our hotel, we hope to see you again very soon. Kind regards, Ibrahim A. Addam Executive Assistant Manager

10/10 Excellent

yesim

Stayed 1 night in Nov 2023
Response from Hakan Bakır on Nov 10, 2023
Değerli Misafirimiz,Öncelikle Tango Arjaan Hotel Istanbul adına size teşekkür eder, otelimize göstermiş olduğunuz nazik ilginizin bizleri çok mutlu ettiğini belirtmek isterim.Otelimiz ile ilgili yapmış olduğunuz değerlendirmeler sizler için verdiğimiz üstün hizmet kalitesini arttırabilmemiz için en iyi yol göstericilerimiz oluyor.Konaklamanız süresince servisimizden memnün olduğunuzı öğrendiğimize çok mutlu olduk.Sizleri ve misafirlerinizi önümüzdeki dönemlerde buradaki evinizde ağırlamaktan onur duyacağız.En içten dileklerimle,Genel Müdür

10/10 Excellent

ÖZAL

Stayed 1 night in Oct 2023
Response from Hakan Bakır - Genel Müdür on Oct 23, 2023
Merhabalar,Puanlamanız için teşekkür ederiz.Saygılarımla.

10/10 Excellent

elif

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hakan Bakir - General Manager on Oct 16, 2023
Değerli Misafirimiz,Çok kıymetli yorumunuz için teşekkür ederiz. Otelimiz marka standartı gereği maksimum misafir memnuniyetini hedeflemektedir. Yorumunuzdan bunu başarmış olmanın mutluluğunu yaşıyoruz. En kısa sürede sizleri tekrar ağırlamak dileğiyle.Saygılarımla,Genel Müdür

8/10 Good

VOLKAN

Stayed 1 night in Sep 2023
Response from Hakan Bakır on Oct 3, 2023
Değerli Misafirimiz,Çok kıymetli yorumunuz için teşekkür ederiz. Otelimiz marka standartı gereği maksimum misafir memnuniyetini hedeflemektedir. Yorumunuzdan bunu başarmış olmanın mutluluğunu yaşıyoruz. En kısa sürede sizleri tekrar ağırlamak dileğiyle.Saygılarımla,Genel Müdür

8/10 Good

yesim

Stayed 1 night in Sep 2023
Response from Hakan Bakir on Sep 26, 2023
Dear Guest,Thank you for taking the time to evaluate your recent experience at Tango Arjaan By Rotana Hotel İstanbul. Knowing that you had a pleasant stay is the biggest motivation for us to serve our guests even better.We also would like to thank you for your nice comments about our staff and hotel. We always try to exceed the guest expectations.Your satisfaction is the most important thing for us.On behalf of the entire Tango Arjaan By Rotana Hotel team, we would like to thank you for choosing to stay with us and we look forward to welcome you again soon.Sincerely,

10/10 Excellent

elif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hakan Bakir on Sep 18, 2023
Dear Guest,Thank you very much for staying and positive review about our hotel .We will be sharing this with our team as an encouragement.Your feedback is very important to us as our guest satisfaction is our main priority.We look forward to see you again.Warm regards from Turkey.General Manager

10/10 Excellent

Sevilay

Stayed 1 night in Sep 2023
Response from Hakan Bakir. on Sep 5, 2023
Değerli Misafirimiz ,Çok kıymetli yorumunuz için teşekkür ederiz. Otelimiz marka standartı gereği maksimum misafir memnuniyetini hedeflemektedir. Yorumunuzdan bunu başarmış olmanın mutluluğunu yaşıyoruz. En kısa sürede sizleri tekrar ağırlamak dileğiyle.Saygılarımla,

10/10 Excellent

Serkan

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receiption Mr. Ensar was very kind, top welcoming everything was fine.
Stayed 1 night in Aug 2023
Response from Hakan Bakir on Sep 16, 2023
Dear Guest,Thank you for taking the time to evaluate your recent experience at Burgu Arjaan By Rotana Hotel İstanbul. Knowing that you had a pleasant stay is the biggest motivation for us to serve our guests even better.We also would like to thank you for your nice comments about our staff and hotel. We always try to exceed the guest expectations.Your satisfaction is the most important thing for us.On behalf of the entire Burgu Arjaan By Rotana Hotel team, we would like to thank you for choosing to stay with us and we look forward to welcome you again soon.Sincerely,General Manager,

10/10 Excellent

Mahmoud

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place very recommend
Stayed 1 night in Aug 2023
Response from Hakan Bakir. on Aug 26, 2023
Dear Guest,Thank you for taking the time to evaluate your recent experience at Burgu Arjaan By Rotana Hotel İstanbul. Knowing that you had a pleasant stay is the biggest motivation for us to serve our guests even better.We also would like to thank you for your nice comments about our staff and hotel. We always try to exceed the guest expectations.Your satisfaction is the most important thing for us.On behalf of the entire Burgu Arjaan By Rotana Hotel team, we would like to thank you for choosing to stay with us and we look forward to welcome you again soon.Sincerely,

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Hakan Bakir. on Aug 19, 2023
Dear Guest,Thank you for taking the time to evaluate your recent experience at Burgu Rotana Hotel İstanbul. Knowing that you had a pleasant stay is the biggest motivation for us to serve our guests even better.We also would like to thank you for your nice comments about our staff and hotel. We always try to exceed the guest expectations.Your satisfaction is the most important thing for us.On behalf of the entire Burgu Rotana Hotel team, we would like to thank you for choosing to stay with us and we look forward to welcome you again soon.Sincerely,

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
godt hotel men kundebetjeningen skal forbedres.
Hotellet er moderne og beliggenheden helt OK. Desværre var personalet meget lidt imødekommende og trods et lavt antal gæster var der ikke overskud hos personalet til almindelig venlig betjening. Jeg håber det er anderledes, når der er almindelig travlhed på hotellet.
Stayed 4 nights in Sep 2020
Response from Hakan Bakir - General Manager on Jan 24, 2023
Dear our valuable guest,Thank you for sharing your feedback on hotels.com. I sincerely regret to learn that we did not meet your expectations. Therefore, I would like to take this opportunity to further discuss your experience and request that you contact us via email so that we can further investigate the matter and better understand your concerns. Best regards.

10/10 Excellent

Cengiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tebrikler
Güzel karşılandım covid-19 içinde her türlü tedbirler alınmış tebrik ederim
Stayed 1 night in Jun 2020
Response from cabe on Aug 13, 2020
Değerli Misafirimiz, Zaman ayırıp değerli yorumlarınızı paylaşarak, Tango Arjaan by Rotana' yı tercih ve tavsiye ettiğiniz için teşekkür ederiz. Beklentilerinizi karşılamayı başardığımızı öğrenmekten mutluluk duyduk. Otelimize göstermiş olduğunuz ilgiye teşekkür eder, sizleri en yakın zamanda tekrar otelimizde ağırlamak isteriz. Saygılarımla, Hakan Bakir Genel Müdür

2/10 Terrible

Abdullah ilyas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from CABE on Jan 30, 2020
Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free to reach us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Sincerely, Hakan BAKIR General Manager

8/10 Good

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
Gutes Hotel erhobener Klasse. Der Teppich im Zimmer war dreckig. Personal unfreundlich
Stayed 4 nights in Nov 2019
Response from cabe on Dec 11, 2019
Dear Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Tango Arjaan by Rotana. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan Bakir General Manager

10/10 Excellent

Salih

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Güzel bir deneyim oldu
Odalarda çamaşır makinası, mikrodalga fırın ve elektrikli ocak gibi detayların varlığı beni şaşırttı. Odanın özellikleri gayet yeterli. Ütü gibi ihtiyaçlar düşünülmüş. Kahvaltısı gayet yeterliydi. Personelden de oldukça memnun kaldım.
Stayed 1 night in Nov 2019
Response from cabe on Nov 23, 2019
Değerli Misafirimiz, Zaman ayırıp değerli yorumlarınızı paylaşarak, Burgu & Tango Arjaan by Rotana' yı tercih ve tavsiye ettiğiniz için teşekkür ederiz. Beklentilerinizi karşılamayı başardığımızı öğrenmekten mutluluk duyduk. Otelimize göstermiş olduğunuz ilgiye teşekkür eder, sizleri en yakın zamanda tekrar otelimizde ağırlamak isteriz. Saygılarımla, Hakan Bakir Genel Müdür

8/10 Good

Adem

Liked: Staff & service, property conditions & facilities, room comfort
Erkek arkadaşımla birlikte üç gece konakladık. Yanında metro olması güzel bir ayrıntı ama ulaşım zor olduğu için pek bir işe yaramıyor. Odaların dizaynı çok kullanışlıydı otelde harcadığımız vakitlerde hiç sıkılmadık. Kahvaltısı son derece güzeldi. Tek sıkıntısı odalar tam anlamıyla temizlenmiyor. Lavabo, çarşaflar çok temiz fakat odada genel bir temizlik problemi var. İlk iki gün temizlenmesi için birkaç kez rica etmek zorunda kaldık, gün biz demeden temizlemişlerdi. Personeller gayet güleryüzlüydü fakat resepsiyonda adını hatırlayamadığım bir beyefendi Burgu Arjaan’dan aldığımız odayı erken check-in yaptığımız için Tango Arjaan’dan verirken bize tebliğ etmedi. Dalgınlıktan odaya gittiğimizde diğer binada olduğumuzu farkettik. Genel olarak güzeldi, çözümlemesi çok basit konularda birkaç eksik var onun dışında tekrar tercih edilebilir.
Stayed 2 nights in Oct 2019
Response from CABE on Nov 12, 2019
Değerli Misafirimiz, Zaman ayırıp değerli yorumlarınızı paylaşarak, Burgu Arjaan by Rotana' yı tercih ve tavsiye ettiğiniz için teşekkür ederiz. Beklentilerinizi karşılamayı başardığımızı öğrenmekten mutluluk duyduk. Otelimize göstermiş olduğunuz ilgiye teşekkür eder, sizleri en yakın zamanda tekrar otelimizde ağırlamak isteriz. Saygılarımla, Hakan Bakir Genel Müdür

10/10 Excellent

Yavuz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from CABE on Nov 12, 2019
Değerli Misafirimiz, Zaman ayırıp değerli yorumlarınızı paylaşarak, Tango Arjaan by Rotana' yı tercih ve tavsiye ettiğiniz için teşekkür ederiz. Beklentilerinizi karşılamayı başardığımızı öğrenmekten mutluluk duyduk. Otelimize göstermiş olduğunuz ilgiye teşekkür eder, sizleri en yakın zamanda tekrar otelimizde ağırlamak isteriz. Saygılarımla, Hakan Bakir Genel Müdür

10/10 Excellent

Cansu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from cabe on Oct 23, 2019
Dear Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Tango Arjaan by Rotana Istanbul Asia I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan Bakir General Manager

10/10 Excellent

Serdal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from CABE on Oct 13, 2019
Dear Our Valued Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Burgu Arjaan by Rotana Istanbul Asia. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan Bakir General Manager

10/10 Excellent

Fatih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from cabe on Sep 9, 2019
Değerli Misafirimiz, Zaman ayırıp değerli yorumlarınızı paylaşarak, Burgu Arjaan by Rotana' yı tercih ve tavsiye ettiğiniz için teşekkür ederiz. Beklentilerinizi karşılamayı başardığımızı öğrenmekten mutluluk duyduk. Otelimize göstermiş olduğunuz ilgiye teşekkür eder, sizleri en yakın zamanda tekrar otelimizde ağırlamak isteriz. Saygılarımla, Hakan Bakir Genel Müdür

6/10 Okay

Zafer Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ASANSÖR VE HAVUZ KULLANIM ŞARTLARI BERBAT!!!!
Asansör problemi büyük.18 katlı binada asansörün bir tanesi bozuk ve saatlerce kimse ilgilenmedi(resepsiyona bilgi verildiği halde). Aşağıya inebilmek için 15 dk fazla asansör bekledik hemen her seferinde. Bir de havuzu kullanırken , duş,WC ve soyunma odalarına erişim için bir kat çıkıp ,tekrar "Bodylines" denen yere 1 kat inmek , gördüğüm en saçma durum. Acilen havuz etrafında bu konuda bir şeyler yapılmalı.
Stayed 1 night in Aug 2019
Response from cabe on Sep 9, 2019
Sayın Misafirimiz, Zaman ayırıp Burgu Arjaan by Rotana ‘da yapmış olduğunuz konaklama sonrasında değerli yorumlarınızı paylaştığınız için teşekkür ederiz. Değerlendirmenizin neticesinde, beklentilerinizi tam olarak karşılayamadığımızı anlıyorum ve uluslar arası hizmet kalitemizi tamamen yansıtamamış olmamızdan dolayı sizden özür dileriz. Düşüncelerinizi bildirmek üzere ayırdığınız zamana bir kez daha teşekkür eder; geri bildirimlerinizin, hizmetlerimizin kalitesini sürekli olarak arttırmak için yürüttüğümüz çalışmalarımızın gelişmesi açısından son derece değerli olduğunu belirtmek isteriz. Bir başka seyahatinizde, sizi tekrar otelimizde ağırlamaktan mutluluk duyacağız Saygılarımla, Hakan BAKIR Genel MÜDÜR

8/10 Good

hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
الفندق مريح ونظيف خاصة البرج البرتقالي التانجو واجهتنا في أول يوم وصلنا بعض المتاعب في الاستقبال كان هناك زحمه جداً وموظفين الاستقبال مضغوطين من كثرة المغادرين والقادمين طبعاً كانت الساعة التاسعة صباحاً والمفروض ندخل الساعة الثانية ظهرا من نفس اليوم وكنا مرهقين جداً وكلمت موظفة الاستقبال أعتقد أن اسمها بيلا كانت تتحدث العربية رحبت بنا ووعدتنا بعد ساعتين تحل مشكلتنا وتعمل لنا تعجيل في الدخول وفعلاً كانت عند كلامها ودخلنا الساعة ١١ صباحاً لغرفة واحدة فقط والأخرى عند الساعة الثانية والنصف كان موقف رائع منها رغم معارضة زميلها لهذا الكرم الفندق بعيد عن اسطنبول الأوروبية والأسواق الشعبية والبسفور ولكن يتوسط أسواق رائعه مثل مول هيلتون داون ومول بايزا وشملجا وقريب من حي كادكوي المسابح الخارجي والداخلي رائعين والنادي الصحي المطعم لم اجربه لكن اطلعت عليه جيد . يقع بالقرب من الفندق مقاهي ومطاعم ومتاجر صغيره تفي بالغرض عمال النظافه رائعون وامينيين .
Stayed 5 nights in Aug 2019
Response from cabe on Sep 9, 2019
Dear Guest, I am happy to read you were generally satisfied, but concerned that you gave a lower rating for general Hotel services Any additional comments you could provide are highly appreciated to aid us in our quest to provide the utmost in comfort for our guests. We do hope that you will consider us again for your future accommodation needs. Sincerely, Hakan BAKIR General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from cabe on Sep 11, 2019
Dear Our Valued Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Burgu Arjaan by Rotana Istanbul Asia. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan Bakir General Manager