Ratings based on 569 Verified Reviews

4.5 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Mar-2017
Service and staff needs training. Property is beautiful .
5out of 5
Recommended
for Everyone
by A verified traveller fromLondon

Great location. Fantastic views over the Bosporus

Posted 4-Mar-2017
The room exceeded our expectations with stunning views and acces to the club lounge. Rooms were very clean and well appointed. The staff were friendly and efficient and couldn't be more helpful. The bar was atmospheric but the wine list is limited in choice and quality that does not match the quality of the hotel. I will definitely stay again. Great for business or family trips.
Comment from Hotel Management
14-Mar-2017 by Elif Aktas, Hotel Management
Dear Swissotel Guest, We are pleased to read that you had the most wonderful stay at Swissôtel The Bosphorus and were impressed with the level of service received by our team and enjoyed our facilities. Thank you also for your constructive comments and look forward to welcoming you back soon. Best Regards
5out of 5
Recommended
for Everyone
by A verified traveller

A great hotel with amazing Bosporus view

Posted 6-Feb-2017
Pros: Location, Food, and amazing view.
Cons: SPA services.
This is our second time as my wife and I have decided to give it another try. This time however, we went for the corner room, a bit more expensive, but each and every extra dollar was totally worth it and I encourage everyone to give it a try as the view is super amazing, especially if your main purpose of visit is to chill and relax. We hardly left the room as we even dine in there. The staff were also very friendly and polite.
Comment from Hotel Management
10-Feb-2017 by Elif Aktas, Hotel Management
Dear Swissôtel Guest, We would like to thank you for taking the time to share your experience at Swissôtel The Bosphorus. We are very pleased that you enjoyed your stay with us and especially our corner rooms with its amazing views. We will certainly ensure that team your wonderful comments about the level of service you received from them. Thank you again for your visit and look forward to welcoming you back soon. Best Regards
4out of 5
Recommended
for Everyone
by A verified traveller

Customer assistance

Posted 12-Jan-2017
Pros: Location, location, location!
Cons: As above!
Excellent experience, however, the hotel needs to establish a better procedure and approach to help those whom their flight rescheduling when flights are being cancelled due to weather conditions, for example, especially when the customer couldn't do it online or with the travel agent.
Comment from Hotel Management
10-Feb-2017 by Elif Aktas, Hotel Management
Dear Swissôtel Guest, Thank you for taking the time to share your recent experience with us. We are pleased to learn that you had an excellent stay. We also appreciate your constructive feedback, as this will help us to improve the level of service at Swissôtel The Bosphorus. Thank you again for choosing Swissôtel The Bosphorus for your stay in Istanbul and look forward to welcoming you back soon. Best Regards
5out of 5
Recommended
for Everyone
by A verified traveller fromAtlanta GA

Good location and very nice hotel

Posted 25-Dec-2016
2.time we Stayed in winter ❄️ and loved that hotel again SPA ,Room,Lobby👍
Comment from Hotel Management
3-Jan-2017 by Elif Aktas, Hotel Management
Dear Swissôtel Guest We are pleased to read that you had enjoyed your stay at Swissôtel The Bosphorus. We highly appreciate your wonderful feedback. Thank you again for your loyalty and look forward to welcoming you back soon. Best Regards
5out of 5
Recommended
for Everyone
by A verified traveller

A very enjoyable stay

Posted 19-Dec-2016
The hotel is located in a very nice area, built on a hill, making its beautiful lobby located at the ninth floor, it has two wings as we stayed at the east one. Our room 517 has a very beautiful view to the suspension bridge, but it's also viewd by a large hall used for conferences and other events, which forced us to close the curtain most of the time. The food is amazing and I recommend ordering breakfast to your room to enjoy the sunshine. Their SPA is very well designed, but the services offered is not really worth the money. All in all, the staff were very friendly and they were attending our calls immediately.
Comment from Hotel Management
3-Jan-2017 by Elif Aktas, Hotel Management
Dear Swissôtel Guest, I would like to thank you for taking the time to share your experience at the Swissôtel The Bosphorus. We are very pleased that you had an enjoyable stay as well being impressed with the level of service received from our team. I will certainly ensure they receive your wonderful comments. We thank you for your visit and hope to see you again in the near future. Best Regards
5out of 5
Recommended
for Everyone
by A verified traveller fromFlorida

Panoramic view of the Bosphorus was beautiful

Posted 18-Dec-2016
Pros: Club lounge for breakfast, Panoramic view of the Bosphorus from my hotel window was stunning.
Cons: Nothing to improve. Keep up the excellent customer service and standard. Excellent head of housekeeping who was nice to me.
Location: see the Palace where the last 6 sultan's lived including General Attaturk. Could see the beautiful palace from my room window. Play tennis, spa etc
Zainab was excellent at reception in recommending spa treatments which unfortunately i did not have time for. Will certainly do so next time. So was her colleague who checked me in. The guy at the front desk who checked me out was super excellent!!. God bless him. it's a pity i forgot his name. Head of housekeeping was excellent too. Concierge, bell boy, chef at the club lounge for breakfast at 7am which was an excellent buffet with a lovely view of the bosphorus, excellent ambience..lovely attentive staff at the lounge, need i say more. Room was very good with a lovely shower in the bathroom. I am very particular about the cleanliness of the bathrooms and toilets. Was very impressed. Certainly the hotel of choice in Istanbul with modern excellent facilities. Will most definitely be back! Thanks to everyone at Swissotel at the Bosphorus for making my brief stay very memorable.
Comment from Hotel Management
3-Jan-2017 by Elif Aktas, Hotel Management
Dear Swissôtel GUest, I would like to thank you for taking the time to share your experience at the Swissôtel The Bosphorus. We are very pleased that you had a wonderful stay and enjoyed our facilities as well being impressed with the level of service received from our team. I will certainly ensure they receive your wonderful comments.. We thank you for your visit and hope to see you again in the near future. Best Regards
4out of 5
Recommended
for Everyone
by A verified traveller fromJeddah, Saudi Arabia

Posted 4-Nov-2016
Pros: the view
Cons: stuff
it was okay but I won't stay in it again. booked a sea view room but the hotel gave me a city view room
Comment from Hotel Management
3-Jan-2017 by Elif Aktas, Hotel Management
Dear Swissotel Guest, We are sorry of your disappointment with your room view, due to our hotel structure all rooms have a slight variation of the Bosphorus strait, upon your next visit should you wish to specify your prefered location at reservation stage, we will be more than happy to assist. Thank you again for your visit and hope you will give us a second chance to reinstate your confidence in Swissôtel The Bosphorus. Best Regards
5out of 5
Recommended
for Everyone
by A verified traveller fromCanada

Hotel with Bosphorus View

Posted 8-Sep-2016
Pros: Clean and excellent breakfast buffet.
Cons: Residence Section room we stayed in first night (upgrade) ended up not having thick enough curtains and did not block external lighting.
Location: Taksim Square, Besiktas, Istiklal Caddesi shopping, restaurants.
Excellent Hotel. Recommend staying in Executive Rooms with access to the Lounge. Lounge has a great view of Bosphorus, Marmara Sea and the Old City. Great pool facilities and friendly staff. Excellent Breakfast selection with very flexible hours. Do not recommend staying in the Residence section.
Comment from Hotel Management
11-Oct-2016 by Elif Aktas, Hotel Management
Dear Swissôtel Guest, Thank you for taking the time to share your experiences with us and were very glad to learn you generally enjoyed our stay in our hotel. We thank you for your visit and look forward to welcoming you back to enjoy our Executive rooms on your next stay. Best Regards
4out of 5
by selda fromAustralia

nice and safe hotel

Posted 20-Aug-2016 on Hotels
too isolated from main city but very safe
Comment from Hotel Management
4-Sep-2016 by General Manager, Hotel Management
Dear Swissôtel Guest, Thank you for taking the time to review your stay with us and were very glad to read you were generally pleased with our hotel and felt safe. Thank you again for choosing Swissôtel The Bosphorus for your stay in Istanbul and look forward to welcoming you back soon. Best Regards