Ratings based on 580 Verified Reviews

4.5 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Jeddah

An outstanding Hotel

Posted 23-Jul-2017
Really an outstanding super staff , room , location and food . I would really for sure will come back . The 2nd was upgraded for free , special thanks to hotel management well-done.
5 out of 5
Recommended
for Everyone
by A verified traveller from Jeddah

An outstanding Super Hotel

Posted 23-Jul-2017
Really an outstanding super staff , room , location and food . I would really for sure will come back . The 2nd was upgraded for free , special thanks to hotel management well-done.
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing hotel in the heart of Istanbul!

Posted 29-Jun-2017
Pros: Everything, especially the park.
Cons: Internet speed maybe. Everything else is absolutely perfect.
This is my third time in this hotel due it's incredible atmosphere. It has a combination for whatever you dream of in a vacation. Very nice swimming pool, amazing gym and SPA, a beautiful park, very nice bar, rooftop club, and restaurants. The cook is not joking and really know what he/she is doing. I forgot to mention the breathtaking view over the Bosphorus.
Comment from Hotel Management
12-Jul-2017 by Elif Aktas, Hotel Management
Dear Swissôtel Guest, Thank you for taking the time to review your stay with us and were very glad to read you were pleased with the services rendered to you. Thank you again for your loyalty to Swissôtel The Bosphorus and look forward to welcoming you back many more times. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautifully located.

Posted 28-May-2017
Extremely pleasant. Excellent breakfast. Out of this world Turkish bath. View from our room was amazing
Comment from Hotel Management
30-May-2017 by Elif Aktas, Hotel Management
Thank you for taking the time to review your stay with us.. We are delighted to learn you enjoyed your stay with us and very much look forward to warmly welcoming you again to Swissôtel The Bosphorus, Istanbul in the near future. Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-May-2017
Excellent hotel.
Comment from Hotel Management
30-May-2017 by ElifAktas, Hotel Management
Thank you for taking the time to review your stay with us. We are delighted to learn you enjoyed your stay with us and very much look forward to warmly welcoming you again to Swissôtel The Bosphorus, Istanbul in the near future. Yours sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveller

Not bad

Posted 14-Apr-2017
The hotel is good but the staff and the checking in are weak
Comment from Hotel Management
9-May-2017 by Elif Aktas, Hotel Management
Dear Swissôtel Guest, We would like to thank you for your review in regards to your recent stay with us. We are pleased to read you generally enjoyed your stay with us. We would also like to thank you for your constructive comments regarding our staff service and wish to assure your comments are shared with our management team Thank you again for your visit and look forward to welcoming you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Mar-2017
Service and staff needs training. Property is beautiful .
Comment from Hotel Management
9-May-2017 by Elif Aktas, Hotel Management
Dear Swissôtel Guest, We would like to thank you for your review in regards to your recent stay with us. We are pleased to read you generally enjoyed your stay with us. We would also like to thank you for your constructive comments regarding our staff service and wish to assure your comments are shared with our management team Thank you again for your visit and look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Great location. Fantastic views over the Bosporus

Posted 4-Mar-2017
The room exceeded our expectations with stunning views and acces to the club lounge. Rooms were very clean and well appointed. The staff were friendly and efficient and couldn't be more helpful. The bar was atmospheric but the wine list is limited in choice and quality that does not match the quality of the hotel. I will definitely stay again. Great for business or family trips.
Comment from Hotel Management
14-Mar-2017 by Elif Aktas, Hotel Management
Dear Swissotel Guest, We are pleased to read that you had the most wonderful stay at Swissôtel The Bosphorus and were impressed with the level of service received by our team and enjoyed our facilities. Thank you also for your constructive comments and look forward to welcoming you back soon. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveller

A great hotel with amazing Bosporus view

Posted 6-Feb-2017
Pros: Location, Food, and amazing view.
Cons: SPA services.
This is our second time as my wife and I have decided to give it another try. This time however, we went for the corner room, a bit more expensive, but each and every extra dollar was totally worth it and I encourage everyone to give it a try as the view is super amazing, especially if your main purpose of visit is to chill and relax. We hardly left the room as we even dine in there. The staff were also very friendly and polite.
Comment from Hotel Management
10-Feb-2017 by Elif Aktas, Hotel Management
Dear Swissôtel Guest, We would like to thank you for taking the time to share your experience at Swissôtel The Bosphorus. We are very pleased that you enjoyed your stay with us and especially our corner rooms with its amazing views. We will certainly ensure that team your wonderful comments about the level of service you received from them. Thank you again for your visit and look forward to welcoming you back soon. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveller

Customer assistance

Posted 12-Jan-2017
Pros: Location, location, location!
Cons: As above!
Excellent experience, however, the hotel needs to establish a better procedure and approach to help those whom their flight rescheduling when flights are being cancelled due to weather conditions, for example, especially when the customer couldn't do it online or with the travel agent.
Comment from Hotel Management
10-Feb-2017 by Elif Aktas, Hotel Management
Dear Swissôtel Guest, Thank you for taking the time to share your recent experience with us. We are pleased to learn that you had an excellent stay. We also appreciate your constructive feedback, as this will help us to improve the level of service at Swissôtel The Bosphorus. Thank you again for choosing Swissôtel The Bosphorus for your stay in Istanbul and look forward to welcoming you back soon. Best Regards