Most disappointing experience of my life
Posted 25-Jun-2016 on Hotels
1. Tacky interior, smells of mould.
2. Very small rooms.
3. Photographs very misleading.
4. Very cold, and unhelpful attitude of the manager Mark, behaved as if he was doing a favor even on small things asked.
5. breakfast very average.
6. Area very inaccessible.
7. nothing in this hotel is 4 star or 3 star standards. the building very old, interiors tacky wall papers, area very shoddy,
8. Five stars in Takism and Galata cheaper than this, with better breakfast, friendleir staff and higher amenities.
will never want to go back here because of the attitude of the manager Mark. The most awful customer service i experienced. :(
when the checkout time is 12. they ask you to checkout at 11:45. Wouldnt expect this from a five star hotel.
Call it a 3-4 star hotel is insulting good hotels even without any stars.
Comment from Hotel Management
23-Oct-2016 by General Manager, Hotel Management
Dear Chandnani ;
First of all thank you for your choosed stayed in our hotel . Our hotel has been located in a very strategic area is close to all historical region and a quiet location in the Sultanahmet Our hotel has the most convenient transportation
While you have breakfast every day on your specific request, the early cleaning staff taking care of your room, sheets, duvet covers and pillowcases with renewed attention every day. The breakfast is also available in Turkish culture is a served all turkish traditional kind of the breakfast and that you have ordered special request.
You reserved a economic single room althrough we have a gave to you special offer upgrade to executive deluxe double room with jacuzzi spa bath free of by us. They did not return missing your free coffee to your every evening.
We have a on the each floor of our hotel wi-fi signal enhancer it is available.
As can be understood from a defect in the processing of the other comments we certainly respect and serve you. We have fulfilled everything, including special requests for you to be happy. We called to find out the cause of your discomfort, but we could not reach you on the phone a few times.
Still, many of you apologize if our apologies. We are proud to welcome you again.
With my best wishes