Minibar, in-room safe, desk, laptop workspace

Reviews of Park Hyatt Istanbul Macka Palas - Boutique Class

5 out of 5
Park Hyatt Istanbul Macka Palas - Boutique Class
Tesvikiye, Bronz Sokak No. 4 Sisli, Istanbul, Istanbul

Reviews

9.4

Exceptional

Rating 10 - Excellent. 195 out of 252 reviews" "
Rating 8 - Good. 41 out of 252 reviews" "
Rating 6 - Okay. 8 out of 252 reviews" "
Rating 4 - Poor. 3 out of 252 reviews" "
Rating 2 - Terrible. 5 out of 252 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from A.Yigin.- Front Desk Manager on Feb 9, 2024
Dear Mr. Muhammed, Thank you very much for taking time to post your review. We are truly delighted to read that you enjoyed your stay in overall! We look forward to welcoming you back to our hotel.Sincerely, A.Yigin.- Front Desk Manager

10/10 Excellent

Ahmad

Stayed 1 night in Dec 2023
Response from A.Yığın.- Front Desk Manager on Jan 13, 2024
Dear Ahmad,Thank you very much for your time to evaluate your recent stay. We are truly delighted to know that you enjoyed your stay in overall.We look forward to welcoming you back to our hotel. Sincerely, A.Yığın.- Front Desk Manager

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible experience at this hotel, from the check in process with Ibrahim throughout our entire stay. We received excellent service from everyone who worked at this hotel. The breakfast was wonderful and all staff there were kind, professional and extremely attentive. Our wait staff consisted of Kebru, Kadir and Necla all of whom provided us with best in class service. Our room was perfect, gorgeous and large with high ornate ceilings with a sleek bathroom that also had a steam room and an amazing open shower concept. Our room attendant, Serpil, made sure our room was clean and had everything we needed to make our stay comfortable. The spa and gym have been completely renovated and are extremely nice. We would highly recommend this hotel for all of these reasons as well as its location, which is ideal for great shopping, restaurants and really convenient for walking.
Stayed 4 nights in Dec 2023
Response from A.Yigin-Front Desk Manager on Dec 11, 2023
Dear Valued Guest,Thank you so much for taking the time to write such a glowing review of your recent stay at Park Hyatt Istanbul. We are absolutely delighted to hear that you had an incredible experience, and that your expectations were exceeded in every way.We are particularly thrilled to hear that you enjoyed the check-in process with Ibrahim and the excellent service provided by Ebru, Kadir, Necla, and Serpil. Their dedication to providing exceptional service is a true reflection of our commitment to guest satisfaction.The recent renovations to our spa and gym are a source of pride for us, and we are glad you found them to be of the highest standard.Your kind words about our location and its proximity to shopping, restaurants, and walking paths are also much appreciated. We are fortunate to be situated in such a vibrant and convenient area.We are truly grateful for your positive feedback, and we hope that we have the opportunity to welcome you back to our hotel in the near future.Sincerely,A.Yigin-Front Desk Manager

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not a 5 star hotel
Sadly this hotel was very disappointing. The entrance is underwhelming, not what you would expect from a 5 star property. We were upgraded due to my status at hotels.com but even then the room was awful! It was a deluxe room, with a view of an ugly building. The room is very large but the space has not been used effectively. The TV is large but placed in an awkward position so we struggled to connect our fire stick as there were no sockets nearby. The first impression is drab, dreary and messy. All the paintings on the wall were wonky. The curtains looked old and messy and the bathroom is ugly. The floor tiles look like horrible old tiles you see in very basic public toilets in parks. The shower and bath were also ugly and cold, they have this plastic looking wall that separates the room and bathroom which is just hideous. The mattress was so uncomfortable that I slept on the chair and the toilet is far too low and a very weird shape which was uncomfortable. I had just had surgery so the comfort of the room was very important and this hotel does not provide that. The entrance to the breakfast area is unwelcoming and dated, as if you are walking into a school canteen and the breakfast selection was poor. This is not a luxury hotel, I would rate it 4 star maximum. Whoever designed it has not gone for the luxury look. I would not stay here again. I have to say that the staff were all amazing. Only issue was nobody came to help with our bags, even after we called them.
Stayed 1 night in Dec 2023
Response from A.Yigin-Front Desk Manager on Dec 11, 2023
Dear Our Valuable guest,Thank you very much for taking the time to evaluate your recent stay and share your comments.We are sincerely sorry to hear about your recent experience at the hotel. It seems there were several areas where we fell short of your expectations, and we apologize for any inconvenience or disappointment this may have caused.Had we been made aware of your disappointment at the time, we would have had the opportunity to resolve a number of the issues you mentioned, allowing for a more enjoyable experience.We hope we have the chance to welcome you back in the near future.Sincerely,A. Yigin, Front Desk Manager

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their spa service was excellent. And there exercise room was excellent.
Response from A.Yigin-Front Desk Manage on Feb 9, 2024
Dear Luis,Your favorable scores are highly appreciated and it is indeed a great pleasure to learn that you have enjoyed your stay with us and that our services have been satisfactory. Thanking you once again on behalf of the Park Hyatt Istanbul team and look forward to the pleasure of having you as our guest in the near future.Sincerely,A.Yigin-Front Desk Manage

10/10 Excellent

sean

Stayed 1 night in Nov 2023
Response from A.Yigin-Front Desk Manager on Nov 22, 2023
Dear Mr. Sean,Your favorable scores are highly appreciated and it is indeed a great pleasure to learn that you have enjoyed your stay with us and that our services have been satisfactory. Thanking you once again on behalf of the Park Hyatt Istanbul team and look forward to the pleasure of having you as our guest in the near future.Sincerely,A.Yigin-Front Desk Manager

10/10 Excellent

Miguel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location not too close to the touristy spots.
Stayed 7 nights in Oct 2023
Response from A.Yigin-Front Desk Manager on Nov 10, 2023
Dear our valuable guest,Thank you very much for taking time to post your review. We are truly delighted to read that you enjoyed your stay in overall! We look forward to welcoming you back to our hotel.Sincerely, A.Yigin.- Front Desk Manager

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and pleasant. The property was beautiful. Breakfast was delicious
Stayed 1 night in Oct 2023
Response from A.Yigin-Front Desk Manager on Oct 15, 2023
Dear Veronica,We appreciate the time you took to share your experience with us.Your favorable scores are highly appreciated and it is indeed a great pleasure to learn that you have enjoyed your stay with us and that our services have been satisfactory. I hope that your travels will bring you back to Istanbul again soon and it will be our pleasure to welcome you again as our guest.Sincerely, A.Yigin.- Front Desk Manager

10/10 Excellent

Jay, Vienna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel , highly recommended , friendly and helpful staff, awesome location. Will always stay at Park HAYAT Nicantici.
Stayed 6 nights in Sep 2023
Response from A.Yigin-Front Desk Manager on Oct 9, 2023
Dear Jay,We appreciate the time you took to share your experience with us.Your favorable scores are highly appreciated and it is indeed a great pleasure to learn that you have enjoyed your stay with us and that our services have been satisfactory. I hope that your travels will bring you back to Istanbul again soon and it will be our pleasure to welcome you again as our guest.

10/10 Excellent

Hassan

Stayed 5 nights in Aug 2023
Response from A.Yigin-Front Desk Manager on Sep 10, 2023
Dear Our valued guest, Thank you for rating your Park Hyatt Istanbul experience and We are truly delighted to see that you had a great experience.We look forward to welcoming you back to Park Hyatt Istanbul Macka Palas in the near future. Sincerely, A.Yigin.- Front Desk Manager

10/10 Excellent

Fernando, Newark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Stayed 3 nights in Jun 2023
Response from A.Yigin-Front Desk Manager on Jun 24, 2023
Dear Fernando,It is always a great pleasure to see that we have been able to fulfil our guest’s expectations in such a way and would like to take the opportunity to thank you for your highly appreciated feedback.We do hope to be able to welcome you back to Park Hyatt Istanbul in the future.Sincerely,A.Yigin- Front Desk Manager.

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Very Good
Stayed 2 nights in Jun 2023
Response from A.Yigin.- Front Desk Manager on Jun 14, 2023
Dear Vivian,It is always a great pleasure to see that we have been able to fulfil our guest’s expectations in such a way and would like to take the opportunity to thank you for your highly appreciated feedback.We do hope to be able to welcome you back to Park Hyatt Istanbul in the future.Sincerely,A.Yigin- Front Desk Manager.

10/10 Excellent

Waleed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from A.Yigin.- Front Desk Manager on Jun 14, 2023
Dear Waleed,Your favorable scores are highly appreciated and it is indeed a great pleasure to learn that you have enjoyed your stay with us and that our services have been satisfactory. I hope that your travels will bring you back to Istanbul again soon and it will be our pleasure to welcome you again as our guest. Sincerely,A.Yigin.- Front Desk Manager

10/10 Excellent

Eduardo, Mexico City

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service with great staff and beautiful large rooms
Stayed 1 night in May 2023
Response from A.Yigin-Front Desk Manager on May 27, 2023
Dear Eduardo,Thank you for taking the time to share your review.We are truly delighted to see that you had a great experience and enjoyed your stay in overall. We look forward to welcoming you back to Park Hyatt Istanbul Macka Palas in the near future. Sincerely, A.Yigin.- Front Desk Manager

10/10 Excellent

Alia, SOLON

Travelled with group
Liked: Staff & service, property conditions & facilities
Impeccable service! Amazing food and staff!! Very clean everything was flawless.concierge was great &easy to deal with and very very helpful especially Koray- he gave me great recommendations. So easy to walk to everything from the hotel! Will definitely go back!
Stayed 5 nights in May 2023
Response from A.Yigin.- Front Desk Manager on May 10, 2023
Dear Our Valuable Guest,It is always a great pleasure to hear that we have been able to fulfil our guests expectations in such a way and would like to take this opportunity to thank you for your feedback. We are delighted to see that you enjoyed your stay with us and our staff achieved to extend you the unique Park Hyatt services throughout your stay. It is very motivating to receive your compliments towards our staff.May I take this opportunity to thank you very much once again for choosing Park Hyatt Istanbul Macka Palas, and we highly hope to have the pleasure of welcoming you back to our hotel in the nearest future.Sincerely,A.Yigin.- Front Desk Manager

10/10 Excellent

Rami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from Arzu Y. Front Desk Manager on May 7, 2023
Dear Mr. Rami, Thank you for rating your Park Hyatt Istanbul experience. We are delighted to hear that you were happy with our offerings and services extended by our team. We look forward to welcoming you back soon. Arzu Y. Front Desk Manager

8/10 Good

sager

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 6 nights in Apr 2023
Response from A.Yigin-Fronr Desk Manager on May 2, 2023
Dear Our Valuable Guest,Thank you for rating your Park Hyatt Istanbul experience and we are truly delighted to see that you had a great experience.We look forward to welcoming you back to Park Hyatt Istanbul Macka Palas in the near future. Sincerely, A.Yigin-Fronr Desk Manager

8/10 Good

Hesham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hesham
very good
Stayed 6 nights in Apr 2023
Response from A.Yigin - Front Desk Manager on Apr 29, 2023
Dear Mr. Hesham,Thank you for taking the time to share your review.We are truly delighted to see that you had a great experience and enjoyed your stay in overall. We look forward to welcoming you back to Park Hyatt Istanbul Macka Palas in the near future. Sincerely, A.Yigin.- Front Desk Manager

8/10 Good

sager

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 3 nights in Jan 2023
Response from A.Yigin-Front Desk Manager on Feb 5, 2023
Dear Sager,Thank you for taking the time to share your review.We are truly delighted to see that you had a great experience and enjoyed your stay in overall. We look forward to welcoming you back to Park Hyatt Istanbul Macka Palas in the near future. Sincerely, A.Yigin.- Front Desk Manager

10/10 Excellent

Ahsan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great staff, large rooms, amazing service, would definitely stay again.
Response from A.Yigin.- Front Desk Manager on Jan 6, 2023
Dear Mr. Ahsan,It is always a great pleasure to hear that we have been able to fulfil our guests expectations in such a way and would like to take this opportunity to thank you for your feedback. We are delighted to see that you enjoyed your stay with us and our staff achieved to extend you the unique Park Hyatt services throughout your stay.May I take this opportunity to thank you very much for choosing Park Hyatt Istanbul Macka Palas and we highly hope to have the pleasure of welcoming you back to our hotel in the nearest future.Sincerely.A.Yigin- Front Desk Manager.

10/10 Excellent

khaled

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no negative feedback , great hotel with amazing staff will definitely come back again
Response from A.Yigin.- Front Desk Manager on Dec 27, 2022
Dear Mr.Khaled,Thank you for taking the time to share your review.We are truly delighted to see that you had a great experience and enjoyed your stay in overall. We look forward to welcoming you back to Park Hyatt Istanbul Macka Palas in the near future. Sincerely, A.Yigin.- Front Desk Manager

10/10 Excellent

David Mayer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Excelent service, and location. Very good hotel, would stay again
Stayed 4 nights in Sep 2022
Response from A.Yigin.- Front Desk Manager on Sep 21, 2022
Dear Mr. David Meyer,It is always a great pleasure to hear that we have been able to fulfil our guests expectations in such a way and would like to take this opportunity to thank you for your feedback.We look forward to providing another excellent experience in the near future. Sincerely,

10/10 Excellent

Zakia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very clean and helpful staff. Breakfast buffet was amazing. There was a large selection of both continental and Turkish food including fresh salads, drinks , fruit and breads. The hotel has a very modern gym and a small outdoor swimming pool.
Stayed 4 nights in Sep 2022
Response from A.Yigin-Fronr Desk Manager on Sep 19, 2022
Dear Our Valuable Guest,It is always a pleasure to hear that we have been able to meet our guest’s expectations in such a way and that they have left with only the very best of impressions.We are most grateful to you for sharing with us your kind compliments, and are delighted you thoroughly enjoyed your stay overall.We very much look forward to having the pleasure of welcoming you back to Park Hyatt ıstanbul Macka Palas in the future.Sincerely,

10/10 Excellent

Gabriela

Stayed 1 night in Aug 2022

10/10 Excellent

Evren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Aug 2022
Response from Arzu Y.- Front Desk Manager on Aug 29, 2022
Dear Our Valued Customer,Thank you for taking the time to share your review on Expedia.İt is a great pleasure to see that your stay with us was a memorable one and our staff achieved to provide you the unique Park Hyatt services throughout your stay.Kind regards,

10/10 Excellent

Yusuf

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing hotel
Stayed 7 nights in Jun 2022
Response from A.Yigin.- Front Desk Manager on Jun 14, 2022
Dear Mr. Yusuf, Thank you for taking the time to share your review. We are truly delighted to see that you had a great experience and enjoyed your stay in overall. We look forward to welcoming you back to Park Hyatt Istanbul Macka Palas in the near future. Sincerely, A.Yigin.- Front Desk Manager

10/10 Excellent

Abdulaziz

Stayed 1 night in Apr 2022
Response from Arzu Yigin on May 4, 2022
Dear Our Valuable Guest, Thank you for rating your Park Hyatt Istanbul experience and We are truly delighted to see that you had a great experience.We look forward to welcoming you back to Park Hyatt Istanbul Macka Palas in the near future. Sincerely, A.Yigin.- Front Desk Manager

10/10 Excellent

Brian, Sarasota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and well maintained clean and beautifully designed property near the social and restaurant filled Taksim area. Safe. Easy access and all parts of the hotel and friendly and helpful staff. Breakfast area is lovely with nice views and quality breakfast offerings. Room was spacious, with nice cabinetry, adequate supplies of bottled water and a wonderful special sink with potable water. Decent speed WiFi also.
Stayed 2 nights in Apr 2022
Response from Arzu Yigin on May 14, 2022
Dear Our Guest, Thank you for taking the time to share your review. As Park Hyatt Istanbul family, we highly appreciate the time you took to share your experience with us. It is indeed a great pleasure to learn that you have enjoyed your stay with us and that our services have been satisfactory. We are looking forward to delight you again on your next visit to Istanbul. Sincerely, A.Yigin-Fronr Desk Manager

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The absolute best place to stay in Istanbul if you are accustomed to the finer things in life. They will not fall short of your expectations.
Stayed 1 night in Apr 2022
Response from A.Yigin-Fronr Desk Manager on Apr 11, 2022
Dear Our Valuable Guest. Thank you for taking the time to share your review.We were delighted that you have enjoyed your stay with us and have carried back pleasant memories of our hotel and the services on offer. I hope that your travels will bring you back to Istanbul again soon and it will be our pleasure to welcome you again as our guest. Sincerely, A.Yigin.- Front Desk Maneger

10/10 Excellent

Rana

Stayed 2 nights in Apr 2022

10/10 Excellent

Meshari

Stayed 2 nights in Mar 2022
Response from A.Yigin-Fronr Desk Manager on Mar 14, 2022
Dear Our Valuable Guest, Thank you for rating your Park Hyatt Istanbul experience and We are truly delighted to see that you had a great experience.We look forward to welcoming you back to Park Hyatt Istanbul Macka Palas in the near future. Sincerely, A.Yigin.- Front Desk Manager

8/10 Good

Ghazwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location if you are looking fir shopping area.
Stayed 4 nights in Mar 2022
Response from Arzu Y. Front Desk Manager on Mar 14, 2022
Dear Our Valuable Guest, Thank you for rating your Park Hyatt Istanbul experience. We are delighted to hear that you were happy with our offerings and services extended by our team. We look forward to welcoming you back soon. Arzu Y. Front Desk Manager

10/10 Excellent

Nikola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and amazing location
I usually stay at Park Hyatt when in Istanbul due to great location and high standar overall. I can warmly recommend this hotel both for business and pleasure.
Stayed 3 nights in Jan 2022
Response from A.Yigin-Fronr Desk Manager on Feb 4, 2022
Dear Our Guest, Thank you for taking the time to share your review. As Park Hyatt Istanbul family, we highly appreciate the time you took to share your experience with us. It is indeed a great pleasure to learn that you have enjoyed your stay with us and that our services have been satisfactory. We are looking forward to delight you again on your next visit to Istanbul. Sincerely, A.Yigin-Fronr Desk Manager

10/10 Excellent

Sami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Dec 2021
Response from Arzu Y.- Front Desk Manager on Jan 6, 2022
Dear Our valued guest, Thank you for rating your Park Hyatt Istanbul experience and We are truly delighted to see that you had a great experience.We look forward to welcoming you back to Park Hyatt Istanbul Macka Palas in the near future. Sincerely, A.Yigin.- Front Desk Manager

10/10 Excellent

edward

Stayed 3 nights in Dec 2021

4/10 Poor

Abduljalil

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The only unique thing was the breakfast area which is the dinning place for the famous Nosret restaurant. The room was small with very old antique furniture, and the view was very bad, overlooking a very old and ugly building (not what was promised). The SPA is also very small with poor facilities. On the other hand the staff were very nice and the location is good on Nashentashe.
Stayed 4 nights in Aug 2021
Response from A.Yigin. Guest Experience Manager. on Sep 1, 2021
Dear Mr.Abduljalil, Thank you very much for bringing your concerns to our attention, we greatly value your opinion and feedback. Please be assured that we have taken your comments seriously and are examining our services to ensure that the necessary improvements are made. Thank you also for your comment on Nusret Macka Palas Restaurant and also it was very encouraging to see that the services provided from our employees was to your satisfaction.I do hope to have the pleasure to welcome you as our guests again soon.Kind regards,

10/10 Excellent

Wadha

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Location, room, the breakfast was not good they need to work on it.
Stayed 3 nights in Aug 2021
Response from A.Yigin. Guest Experience Manager. on Sep 1, 2021
Dear Mr. Wadha, Thank you very much for your feedback.and share your comments that enabled us to see that we have failed to fulfill your expectations on some aspects.Please accept our sincere apology for the inconvenience. . As Park Hyatt Istanbul family, your feedback as it is instrumental in helping us to identify the areas where we can improve.I hope that you will allow us another chance to be of service to you to demonstrate that your experience was an exception and not our usual standard. We look forward to welcoming you back to our hotel.Sincerely,

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness
I stayed for 13 days oct 2019 The location is great Breakfast was delicious but the serving staff were weird & little rude The receptionist were very friendly & we were upgraded with bigger room with hammam The only problem was the bed sheet were old & itchy very itchy & house keeping trying to do their best but still they need to buy new ones Worst food from room service But overall ok
Stayed 6 nights in Oct 2018
Response from Arzu Y. Guest Experience Manager. on Jul 24, 2021
Dear Our valubale guest, Thank you very much for your time to evaluate your recent stay. I am extremely disappointed to hear that the service you received did not meet your expectations and that we fell short of providing you with the high level of service we strive to provide all guests with. I would love to hear more about your F&B experience as your feedback is instrumental in helping us to identify the areas where we can improve. If you would like to share more about your evaluation you may directly contact me via arzu.yigin@hyatt.com. I hope that you will allow us another chance to be of service to you to demonstrate that your experience was an exception and not our usual standard. We do look forward to have you as our guest again. Sincerely, Arzu Yigin Guest Experiences Manager Park Hyatt Istanbul Macka Palas

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, excellent hotel and staff.
Stayed 4 nights in Jul 2021
Response from Arzu Y.- Guest Experiences Manager. on Jul 16, 2021
Dear Our Guest, Thank you very much for taking time to share your feedback. We are truly delighted to see that you had a great experience and enjoyed your stay in overall. We look forward to welcoming you back to our hotel. Sincerely, Arzu Y.- Guest Experiences Manager.

10/10 Excellent

RASHED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from Arzu Y. on May 18, 2021
Dear Mr. Rashed,Thank you very much for your feedback. We are truly delighted to see that you enjoyed your stay with us. We look forward to welcoming you back to our hotel.Sincerely. Arzu Y. Guest Experience Manager.

10/10 Excellent

Hisham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from A.Yigin.- Guest Experiences Manager on Feb 9, 2021
Dear Our Valuable Guest,Thank you very much for your feedback. We are truly delighted to see that you had a great experience and enjoyed your stay in overall. We look forward to welcoming you back to Park Hyatt Istanbul Macka Palas in the near future. Sincerely, A.Yigin.- Guest Experiences Manager

10/10 Excellent

Hisham

Stayed 2 nights in Jan 2021
Response from A.Yigin.- Guest Experiences Manager on Feb 9, 2021
Dear Our Valuable Guest,Thank you for taking the time to share your review.We are truly delighted to see that you had a great experience and enjoyed your stay in overall! We look forward to welcoming you back to our hotel. Sincerely, A.Yigin.- Guest Experiences Manager

2/10 Terrible

Esmaeil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from A. Yigin on Jan 28, 2021
Dear Mr. Esmaeil, Thank you for taking the time to share your review. We greatly value your opinion and feedback. Please accept my apology for the misunderstanding during your check in. We look forward to having the pleasure of welcoming you back to Park Hyatt Istanbul Macka Palas in the future.Sincerely, A. Yigin, Guest Experiences Manager.

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All round great hotel with fantastic service
From the moment of entering hotel, a wonderful friendly welcome by reception, concierge. Upgraded room with a beautiful room with jacuzzi and steam room. Restaurant staff so friendly with second to none great service with delicious food. When leaving hotel reception were so helpful and organised, no issue or fuss made , totally professional staff throughout the hotel. Will be going back next year
Stayed 4 nights in Nov 2020
Response from A.Yigin on Dec 7, 2020
Dear Mr. John,Thank you very much for your time to evaluate your recent stay.We were delighted that you have enjoyed your stay with us and have carried back pleasant memories of our hotel and the services on offer. I hope that your travels will bring you back to Istanbul again soon and it will be our pleasure to welcome you again as our guest. Sincerely, A.Yigin.- Guest Experiences Manager

10/10 Excellent

Nikola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from A. Yigin on Nov 14, 2020
Dear Our Valued Guest.Thank you for taking the time to share your review. We are truly delighted to see that you had a great experience and enjoyed your stay in overall. We look forward to welcoming you back to Park Hyatt Istanbul Macka Palas in the near future. Sincerely, A.Yigin.- Guest Experiences Manager

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in good location
Really friendly staff, good location, nice room, all in all a very pleasant stay. Would definitely stay again when in Istanbul
Stayed 3 nights in Sep 2020
Response from M. Cem YILMAZ - Asst. Manager Front Office on Oct 5, 2020
Dear Mr. Lee, Thank you very much for your time to evaluate your recent stay. We are truly delighted to see that you had a great experience and enjoyed your stay overall. We look forward to welcoming you back to Park Hyatt Istanbul Macka Palas in the near future. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It exceeded our expectation! The room was not worn out in a very good condition, very spacious. The lobby perhaps needs an update and breakfast area but other than that a very pleasant stay
Stayed 3 nights in Feb 2020
Response from A.Yığın- Guest Experiences Manager on Mar 2, 2020
Dear Our Valued Guest, Thank you very much for your feedback.We are truly delighted to see that you had a great experience and enjoyed your stay in overall. We look forward to welcoming you back to our hotel. Sincerely, A.Yığın.- Guest Experiences Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from A.Yigin on Feb 26, 2020
Dear Our Valued Guest, Thank you very much for your feedback.Your favorable scores are highly appreciated and It is indeed a great pleasure to learn that you have enjoyed your stay with us.We look forward to welcoming you back to our hotel.Sincerely, A.Yığın.- Guest Experiences Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2020
Response from A.Yığın on Feb 18, 2020
Dear Our Valued Guest, Thank you very much for your feedback.We look forward to welcoming you back to our hotel. Sincerely, A.Yığın.- Guest Experiences Manager

10/10 Excellent

Shakil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean rooms!! Amazing location
Stayed 1 night in Feb 2020
Response from A.Yığın on Feb 12, 2020
Daer Our Guest. Thank you very much for taking time to share your feedback. We are truly delighted to see that you had a great experience and enjoyed your stay in overall. We look forward to welcoming you back to our hotel. Sincerely, A.Yığın.- Guest Experiences Manager