Balcony

Reviews of Masal Hotel

Masal Hotel
Binbirdirek Mah. Su Terazisi Sok. No:27, Istanbul, Istanbul

Reviews

7.8

Good

Rating 10 - Excellent. 10 out of 19 reviews" "
Rating 8 - Good. 3 out of 19 reviews" "
Rating 6 - Okay. 2 out of 19 reviews" "
Rating 4 - Poor. 2 out of 19 reviews" "
Rating 2 - Terrible. 2 out of 19 reviews" "

8.0/10

Cleanliness

3.0/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Nisar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Alhamdulillah it was perfect for a family of four, had a little issue which was resolved by the management. Would use again as it’s a perfect location too..
Stayed 6 nights in Aug 2023
Response from İlhan TÜRKMEN on Nov 12, 2023
I thank you very much for your very kind feedback.We are so much happy to hear that your were satisfied with our hotel and services.Your comments will surely motivate all of us to work hard to have all our guests happy at our hotel. Looking forward to seeing you again. Best regards,

8/10 Good

Genowefa

Travelled with partner
I liked the apartment, and I also appreciated the location. Access to our apartment was via a winding staircase to the top floor, and that was tiring.
Stayed 11 nights in Mar 2023

6/10 Okay

Adeel Salas

Travelled with partner
Doesn't look like pictures
Stayed 7 nights in Feb 2022

10/10 Excellent

Edwin

Liked: Cleanliness, room comfort
Excellent Customer Service
Stay was very nice. The customer service provided by Mrs Irma and Paco was excellent. They took care of us, and facilitated everything for us. Communicaction was excellent. The contact manager was always responding quickly, and gave us quick answer to our questions. We left our luggage for a couple of days b/c we traveled to another city and had to come back to Istanbul. Irma took care of our luggage and to make sure we had everything we needed when we came back. The only issue we found is that the apartments do not have elevator, but that is something out of their control. Other than that, the apartment had everything, including a washer. My wife and I are very pleased with our stay at Masal. Location was also excellent, close to the historical center.
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
AMAZING
The hotel is in a great location. It's refreshing to see that the room's condition was just like on the photos, newly renovated and very comfortable. Fully equipped spacious apartment with very friendly and helpful staff. Definitely recommend it to anyone visiting istanbul.
Stayed 4 nights in Oct 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Not recommended
Difficult to contact with them for check in, so we waited for more than half an hour by the street Washing machine doesn’t work Don’t really speak English
Stayed 3 nights in Jul 2021

10/10 Excellent

Joanne

Liked: Cleanliness, room comfort
Stayed 7 nights in Nov 2020
Response from İlhan TÜRKMEN on Dec 2, 2020
Thank you very much for your choice our apartment and for your comment. We would like to host you again.

6/10 Okay

PINO

Travelled with family
Liked: Cleanliness, property conditions & facilities
exepedia, avendo disdettato l'appartamento che avevo prenotato con parcheggio, mi prenota questo appartamento. Al ceckin con la donna della pulizia, non mi danno informazioni sul parcheggio, ma fortunamente trovo, per fortuna (è sabato sera!) un parcheggio per strada sotto casa a 7 euro al giorno. La posizone della casa è stupenda, vicinissima a tutte le attrazioni raggiungibili a piedi. La casa è anche di un certo prestigio ed è diffcile capire perchè abbia un terzo letto (da aprire) scomodo e con materasso duro. Per l'accoglienza penserei che dia da lasciare un poì di caffè, te', sale zucchero, olio..l. Per il resto tuttooltre ok.
Stayed 3 nights in Apr 2023

10/10 Excellent

doris

Liked: Cleanliness, room comfort
Stayed 18 nights in Feb 2022
Response from Gökhan KÜÇÜKVARDAR on Oct 6, 2022
I thank you very much on behalf of the whole team of Masal Apartment for your very kind e-mail.We are so much happy to hear that your were satisfied with our hotel and services.Your comments will surely motivate all of us to work hard to have all our guests happy at our hotel. Looking forward to seeing you again. Best regards,

8/10 Good

Olga

Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Erg ruim en perfect gelegen hotel / appartement. Zeker de moeite waard als je wakker wilt worden in centrum Istanbul.
Stayed 3 nights in Jul 2021

10/10 Excellent

A. R.

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2021
Response from Gökhan KÜÇÜKVARDAR on May 22, 2021
Dear Mr.Antonio, Thank you very much for choosing and stayed with us. Hope to see you again in our apartment.we are very glad to hosting for you. Best regards, Gökhan KÜÇÜKVARDAR

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, room comfort
Супер
Все отлично, расположение...сама квартира...очень гостеприимные хозяева...твердая 5
Stayed 7 nights in Mar 2021
Response from İlhan TÜRKMEN on Apr 7, 2021
Большое спасибо за ваш отзыв. Мы хотели бы снова принять вас в нашей квартире. С уважением.

10/10 Excellent

Mykola

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2020
Response from İlhan TÜRKMEN on Nov 4, 2020
Thank you very much for your choice our apartment. We would like to seeing you again. All teh best for you.

4/10 Poor

Verified traveller

Travelled with group
Dishonest service in Masal Hotel
Unfortunately, I need to leave a negative review of Masal Hotel, Istanbul. We booked appartments with a balcony for 3 persons. According to this booking we had to get 1 queen size bed and 1 normal (single) bed, 60 sq m appartments with a balcony. However, the peesonnel gave us different appartments with no balcony and uncomfortable sofa-bed instead of normal bed. The door in the bathroom was almost falling because of a bad loop, but not been repaired during our stay (although I left multiple querries). The administration promised to fulfill the absence of a balcony in our appartments with terrace on the rooftop, however they installed table with chairs only towards the last night of our stay (we stayed 4 nights). Altgough our appartments was clean, it was comfortable just for 2 of us (sofa-bed issue). I think we paid some extra for the balcony appartments, however have not got them.
Stayed 4 nights in Oct 2020
Response from İlhan TÜRKMEN on Oct 28, 2020
Dear Mr.Ivan, We are very sorry. We apologize for not being able to make you leave our apartment happily. We could not fix the bathroom door problem because due to the funeral, our technical service personnel had received special permission. Regarding the table on the terrace, we ordered table and chairs but, they could not bring it on the same day. The cargo company told as, we will bring tomorrow and they bring it as they promised us. However, please accept our apologies for not have met your expectations. We assure you that we will work harder to satisfy every need of our guests. Sincerely yours,

8/10 Good

Jean Philippe

Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2020
Response from İlhan TÜRKMEN on Oct 23, 2020
Thank you very much for your choise our apartment. We would like to host you again.

10/10 Excellent

Jordi

Liked: Cleanliness, room comfort
Situación excelente
Situación excelente, trato muy amable y correcto
Stayed 1 night in Sep 2020
Response from İlhan on Oct 1, 2020
Thank you very much for your choise our apartment. We wish to seeing you next time again.

2/10 Terrible

tulin, usa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER AGAIN , VACATION HAS BEEN RUINED!!!!!!!!!!!!
Apart is different than it was described in Hotels.com. There was no 4 single beds,no AC, no sea view,no TV .Only positive side is its location.I had stayed 2 nights and paid cash but they did not give me a receipt. Apart Administration I contacted with, could not find my reservation.They had no knowledge of Hotels.com. I gave my confirmation number and hardly convinced them about my reservation.Apart administration does not have knowledge and integrity to deal with international booking system.Dissa

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uruselt hotell
Iskallt vatten i duschen, lägenheten är inte så fräsch som de bilder vi såg på nätet. Elen stängs av när som helst. Fannas ingen balkong trots att vi sa till om det innan. Måttet var rågat när det kröp fram en kackerlacka på gardinen. Då bytte vi hotell till Kerval som hade samma ägare. Kerval var nybyggt o mer centralt. Mycket fräscht. Jag varnar er för Masal Apart. Man kände sig grundlurad för att man gått på att det skulle vara så fint. Utsikten från sovrummet var 3 väggar och en luftkonditioneringslåda. Ingen utsikt alls. Verkar som om de hade tagit fina bilder på en renoverad lägenhet men inte renoverat våran.