Studio Suite, Garden View (Triple) | Outdoor dining
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Reviews of Istanbul Garden Suite

3 out of 5
Istanbul Garden Suite
Kucukayasofya District, Kadirga Liman Caddesi No.102 Fatih, Istanbul

Reviews

7.6

Good

Rating 10 - Excellent. 3 out of 22 reviews" "
Rating 8 - Good. 14 out of 22 reviews" "
Rating 6 - Okay. 2 out of 22 reviews" "
Rating 4 - Poor. 3 out of 22 reviews" "
Rating 2 - Terrible. 0 out of 22 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Rachel, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Stayed for 3 nights. The room was lovely and so big! The garden in the back was perfect for morning tea!

8/10 Good

rashid, Iran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good

10/10 Excellent

Jana, Europe and Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in the heart of Istanbul
Great location, easy access from airport. From Ataturk Int. take the metro and then tram to the Cemberlitas stop. From there it is 10 minutes walk downhill. If you have baggage catch a cab. All main tourist attractions are within walking distance. Check-in is quick and easy. The staff is helpful and friendly. We loved having breakfast in the beautiful garden. There was always plenty to choose from - yogurt, fruits, cheeses, bread, salami, cornflakes, veggies, some local food, pastry, tea, coffee, juice, etc. Rooms were recently renovated, although not everything worked perfectly (but exceeded Turkish standards). The apartment was perfect size for three adults. Little kitchenette would be even more handy if it was stocked with some cutlery or wine opener. But it was nice to have fridge and the ability to make tea and coffee. Plenty of restaurants around.
Response from Suat on Sep 14, 2015
Thank you for the shown interest and fairly well motivated review. We would like you to know that we’re pleased to know that you liked being here and enjoyed during your vacation here in Istanbul Garden Suites, Istanbul. This review of yours will increase our will and motivation for to exceed our ability make above mentioned things better. Our motto is treat people the way you want to be treated therefore we pay attention to what our guests think and say regarding their stay.

8/10 Good

Shahbaz, Riyadh, KSA

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice apt very close to sultanahmet
Nice furnished apt very close to sultanahmet blue mosque is just 5 mins walk from hotel and most of the other attractions. Breakfast is ok they dont provide many options, nice garden at the back to have an early morning coffe and breakfast but the staff is very friendly, rooms are good size overall good.
Response from Suat on Sep 14, 2015
Thank you for the shown interest and fairly well motivated review. We would like you to know that we’re pleased to know that you liked being here and enjoyed during your vacation here in Istanbul Garden Suites, Istanbul. We'd like to you know that we are always trying to fullfill our quests requests there we took the note regarding our breakfast. Thank you for choosing İstanbul Garden Suites. Best regards...

10/10 Excellent

teamrock, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in old city, great staff
We were a family group travelling together and booked two rooms for five adults, a toddler and a baby. Excellent English speaking staff member on each day, very helpful. Nice big room on 4th floor and another good sized room on the 2nd floor (no elevator but this is the old city). Children enjoyed the garden. Breakfast was good. Location, on a busy street with plenty of eating places to choose from and a playground not far, easy walk to blue mosque, aya sophia, grand bazaar, topkapi palace, mossaic museum - all well worth visiting. This has been a great introduction to Turkey for our family.
Response from Şahin on May 13, 2015
thank you so much for your kindly comments. we will be here whenever you want to visit Istanbul. my best regards.

8/10 Good

Daniel, Warwickshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ideal family get away
Being a small family travelling with a young child, having a separate bedroom and sitting area for the evenings was perfect. Location was good, close to the site. Staff were very friendly and couldn't help enough. A perfect hotel / apartment for an Istanbul visit
Response from Suat on Nov 14, 2015
Thank you for choosing Istanbul Garden Suites and review regarding your stay. We also would like you to know that we received your notification regarding our staff being less helpful during your stay here. We’d like to take the opportunity to inform you that we have been recruiting new staff-members for the same reason and can already say that our service standards have been improved since then. We hope to see you here as our guest very soon. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to main sights
Staff were very helpful. Lovely city garden to have breakfast in. Rooms were clean. We stayed here with our 3 children and it was good to have a family suite.
Response from Suat on Sep 14, 2015
Thank you for the shown interest and fairly well motivated review. We would like you to know that we’re pleased to know that you liked being here and enjoyed during your vacation in Istanbul Garden Suites, Istanbul. Your review will surely have a positive impact on our will to raise the bar for better service drive to our guests. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, suite and staff.
Hotel had a beautiful garden with various sitting areas for breakfast or anytime. Staff was more than helpful. Room was great. Walking distance to everything.
Response from Suat on Sep 14, 2015
Thank you for the shown interest and fairly well motivated review. We would like you to know that we’re pleased to know that you liked being here and enjoyed during your vacation in Istanbul Garden Suites, Istanbul. Your review will surely have a positive impact on our will to raise the bar for better service drive to our guests.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr gut gelegen und komfortabel
Kurzurlaub in Istanbul bei einem Stopover. Vier Naechte im Istanbul Garden Suite Hotel verbracht.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
angenehm ruhiger Garten
leider am Hang unten, relativstiler Fussweg, nicths für jeden. angenehm ruhiger Garten, viele Katzen

8/10 Good

Francesco, Venezia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appartamento in perfetta posizione!!!
Mi è capitato di pernottare un paio di notti in questa struttura, davvero carina e ben messa, con posizione ideale per la visita della città vecchia e con tutto a portata di mano, cioè a pochi passi! La camera era spaziosa e ben messa, pulita e con tutti i servizi di cui si può aver bisogno. Unica pecca, il fatto che si è proprio sulla strada e ad Istanbul le strade sono trafficate e particolarmente rumorose, nessun problema per me che ho il sonno pesante ma qualcuno più sensibile può risentirne. Nel complesso tutto molto buono, così come la colazione più che soddisfacente. Consigliato!
Response from Suat on Sep 14, 2015
We’d like to take the opportunity to inform you that we have been recruiting new staff-members for the same reason and can already say that our service standards have been improved since then. We hope to see you here as our guest very soon. Best regards.

6/10 Okay

Karl, Frederiksberg

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Ikke helt som lovet
Ikke helt som lovet, men OK
Response from Suat on Nov 28, 2015
Thank you very much for your outspoken review of your recent stay at our hotel. We want you to know that Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Suat on Nov 14, 2015
Dear sir/madam it appears to us as if you have had unpleasant experiences during your stay here which made you to mark us with 2 stars when leaving your review. We indeed do apologize for the inconvenience you have had during your stay at Istanbul Garden Suites. We wish and hope to see you again. Best regards.

8/10 Good

Paquistar, Genève

Liked: Cleanliness, staff & service, property conditions & facilities
Personnel très sympathique
excellent
Response from Suat on Nov 14, 2015
Thank you for choosing Istanbul Garden Suites and review regarding your stay. Hope to see you as our guest here in Istanbul Garden Suites. Best regards

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
troppo caro per quello che offre
Direi troppo caro per quel che offre. Colazione scadente e ripetitiva. Stanza n.2 poco confortevole. Non ci sono insegne all'esterno e quindi non è facile da trovare. Il nostro taxista, gentilissimo come tutti i turchi, è diventato matto a trovarlo. Il proprietario è gentile ma furbo. Pioggia a dirotto neanche un ombrello da darci,transfer per aeroporto a 5 euro in più rispetto a tutte le agenzie di Istanbul. C'era scritto DVD ma di DVD neanche l'ombra e il televisore trasmette solo programmi turchi.......
Response from Suat on Nov 14, 2015
Gentile Signore / a sembra a noi come se avete avuto esperienze spiacevoli durante il vostro soggiorno qui, che ha fatto di contrassegnare noi con 2 stelle al momento di lasciare la tua opinione. Abbiamo infatti scusiamo per il disagio che avete avuto durante il vostro soggiorno a Istanbul Garden Suites. Vorremmo cogliere l'occasione per informarvi che abbiamo reclutando nuovi membri dello staff per lo stesso motivo e possiamo già dire che i nostri standard di servizio sono state migliorate da allora. Speriamo di vedervi qui come nostro ospite molto presto. Cordiali saluti.

8/10 Good

lila, paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel de l'hôtel très réactive, serviable
L'hôtel très charmant chambre propre qui correspond a la photo, personnel tes sympa et très bon petit déjeuner !

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Istanbul
Ok hotel, many sights within walking distance. Clean room and ok service. Some of the amenities from the description wasn't there or not working, but all of the essentials were.
Response from Suat on Nov 14, 2015
Thank you for choosing Istanbul Garden Suites and review regarding your stay. We also would like you to know that we received your notification regarding our staff being less helpful during your stay here. We’d also like to take the opportunity to inform you that we have been recruiting new staff-members for the same reason and can already say that our service standards have been improved since then. We hope to see you here as our guest very soon

4/10 Poor

Stefano

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Appartamento gradevole, comportamento scorretto!
Così scrivevo al supporto Expedia: "Ho prenotato seguendo la procedura, lasciando i dati della carta di credito, poche ore fa ho ricevuto disdetta della prenotazione ed ora a poche ore dal volo devo ricominciare da capo." Subito dopo ho verificato di nuovo sul sito Expedia la disponibilità delle stanze. Le stanze erano ancora disponibili ma ad un prezzo superiore, ben il 40% in più. Ho chiamato in hotel ad Istanbul ed ho parlato con una persona che parlava in inglese molto male. In ogni caso alla fine ci siamo capiti e lui mi ha confermato la disponibilità della stanza al prezzo da me riservato. Appena arrivato ad Istanbul (giovedì) ho consegnato il cartaceo della prenotazione fatta tramite Expedia dove era scritto l'importo da pagare. Soltanto il sabato sera mi hanno chiamato per dirmi che il costo totale era il 40% in più rispetto al pattuito, io ovviamente mi sono rifiutato di pagare una simile somma e solo dopo una lunghissima trattativa ho accettato di pagare un importo maggiorato del 10%. Mi chiedo: E' corretto un simile comportamento? Così facendo l'albergatore non ha pagato commissioni e mi ha estorto il 10% in più rispetto a quanto pattuito inizialmente.

8/10 Good

Carolina

Liked: Cleanliness, staff & service, room comfort
Confortable
Muy buena ubicación, muy cerca de los puntos turísticos mas importantes, a pesar de que los alrededores no son muy vistosos. El personal muy amable y colaborador. Desayuno abundante y de buena calidad. Las habitaciones amplias y limpias. Reservamos una habitación con cocina, pero no hay mucho en ella, solo unas tazas y poco mas. Si hay pava eléctrica y cafetera.Un buen lugar para pasar unos días en Estambul. Very good location, close to major tourist spots, even though the surroundings are not very showy. Staff very friendly and helpful. Breakfast plentiful and of good quality. The rooms are spacious and clean. We booked a room with a kitchen, but not much in it, just a few cups and te spoon. But there are an electric kettle and cafe machine. A good place to spend a some days in Istanbul.
Response from Suat on Nov 14, 2015
Thank you for the shown interest and fairly well motivated review. We would like you to know that we’re pleased to know that you liked being here and enjoyed during your vacation in Istanbul Garden Suites, Istanbul. Your review will surely have a positive impact on our will to raise the bar for better service drive to our guests. Best regards

8/10 Good

Family

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hospitality, pretty small garden for breakfast in the sun, filling and tasty breakfast. Good location.
Response from Suat on Nov 14, 2015
Thank you for the shown interest and fairly well motivated review. We would like you to know that we’re pleased to know that you liked being here and enjoyed during your vacation in Istanbul Garden Suites, Istanbul. Your review will surely have a positive impact on our will to raise the bar for better service drive to our guests. Best regards.

8/10 Good

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flott standard med leilighetskvaliteter
Veldig fint hotell med bra standard på rommet, selv om hotellet var litt vanskelig å finne. Men det skyldes nok at det var helt nytt. Rommet besto av langt mer et rom, men både soverom, stue, kjøkkenkrok og bad med boblebad! Innredningen var delikat og innbydende, og frokosten ble servert på døren til ønsket tidspunkt hver morgen. Beliggenheten er sentral i forhold til severdigheter i gamlebyen. Likevel er det litt mørkt og bakgårdsaktig i gaten det ligger i.
Response from Suat on Nov 28, 2015
Thank you very much for your outspoken review of your recent stay at our hotel. We want you to know that Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

8/10 Good

Celine, Metz France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bien situé
l'hôtel est très bien situé. la suite, avec 3 enfants, est très bien adaptée. tout est neuf et propre. le seul bémol est le petit déjeuner, qui est pris dans la chambre. il n'est pas assez fourni quoique varié. le personnel est sympathique et souriant. je recommande cet hôtel. il y a également un jardin à l'arrière et une terrasse sur le toit.