Title: Hotel Masam - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Masam Couples exchange vows on the beautiful beach or enjoy sunset views from the rooftop terrace at this vibrant Cancun destination ## Photo gallery for Hotel Masam ![Reception - Hotel Masam (Isla Mujeres)](https://images.trvl-media.com/lodging/75000000/74680000/74677200/74677139/896d204a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Living area - Hotel Masam (Isla Mujeres)](https://images.trvl-media.com/lodging/75000000/74680000/74677200/74677139/a3ce888f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Free WiFi, bed sheets - Hotel Masam (Isla Mujeres)](https://images.trvl-media.com/lodging/75000000/74680000/74677200/74677139/478c249a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hotel Masam (Isla Mujeres)](https://images.trvl-media.com/lodging/75000000/74680000/74677200/74677139/301b63b3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room, 1 Queen Bed, Private Bathroom, Ground Floor | Living area - Hotel Masam (Isla Mujeres)](https://images.trvl-media.com/lodging/75000000/74680000/74677200/74677139/296b77bc.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Masam combines beach vibes with modern comfort in lively Cancun. Guests appreciate the rooftop terrace for relaxation and in-room WiFi for staying connected. The property offers wedding services, a reception hall, and convenient luggage storage for travelers. ## Reviews 7.8 Good ## Popular amenities - Housekeeping - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Dec. 18 - Dec. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=74677139&PinnedHotelID=74677139&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=74677139&PinnedHotelID=74677139&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 19 - Dec. 20](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=74677139&PinnedHotelID=74677139&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=74677139&PinnedHotelID=74677139&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 19 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=74677139&PinnedHotelID=74677139&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=74677139&PinnedHotelID=74677139&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=74677139&PinnedHotelID=74677139&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=74677139&PinnedHotelID=74677139&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ### View all photos for Standard Room, 1 Queen Bed ![Standard Room, 1 Queen Bed](https://images.trvl-media.com/lodging/75000000/74680000/74677200/74677139/97746811.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed 10.0 Exceptional 1 review ### Highlights Air conditioning Private bathroom Daily housekeeping - Sleeps 2 - 1 Queen Bed ### View all photos for Economy Triple Room ![Economy Triple Room](https://images.trvl-media.com/lodging/75000000/74680000/74677200/74677139/509f5836.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Triple Room ### Highlights Air conditioning Private bathroom Daily housekeeping - Sleeps 3 - 1 Queen Bed and 1 Twin Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FIsla-Mujeres-Hotels-SAYIL-HOTEL-BOUTIQUE.h74677139.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FIsla-Mujeres-Hotels-SAYIL-HOTEL-BOUTIQUE.h74677139.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.25711%2C-86.74713&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=gFH15h2nC2aTp9WTK7S1ez4-Qw4=) 11 Miguel Hidalgo Centro - Supmza. 001, Isla Mujeres, QROO, 77400 #### What's nearby - Miguel Hidalgo \- 1 min walk \- 0.0 km - Isla Mujeres Ferry Terminal \- 3 min walk \- 0.3 km - beach \- 3 min walk \- 0.3 km - Isla Mujeres Cemetery \- 5 min walk \- 0.4 km - North Beach \- 5 min walk \- 0.4 km #### Getting around - Cancun Intl. Airport (CUN) - 114 min drive #### Restaurants - ‪Luna Grill - ‬2 min walk - ‪Los Mariscos De Humo - ‬1 min walk - ‪El Patio - ‬1 min walk - ‪Aroma Isla - ‬1 min walk - ‪Cafe Mogagua - ‬1 min walk ## About this property ### Hotel Masam Hotel near North Beach Hotel Masam provides a rooftop terrace and more. Stay connected with free in-room WiFi. Additional perks include: - Tour/ticket assistance, a reception hall, and wedding services - Concierge services, beach towels, and luggage storage Room features All guestrooms at Hotel Masam feature comforts such as air conditioning, in addition to amenities like free WiFi. Other amenities include: - Bathrooms with bathtubs and soap ## Similar properties ![Lobby sitting area](https://images.trvl-media.com/lodging/9000000/8080000/8072200/8072195/f77cf7c1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Isleño Centro - Supmza 001 - Free WiFi - Air conditioning - Game room - Business services 8.2 Very good 134 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=8072195&PinnedHotelID=8072195&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/40000000/39230000/39227000/39226954/f6884c28.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mar Bohemio Centro - Supmza 001 - Free WiFi - Air conditioning - Housekeeping 7.2 Good 26 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=39226954&PinnedHotelID=39226954&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/118000000/117230000/117224500/117224477/8fa95e82.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Rustic Hotel Isla Mujeres Centro - 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Laundry 9.0 Wonderful 11 reviews CA $63 CA $81 total includes taxes & fees Dec 19 - Dec 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=111422946&PinnedHotelID=111422946&HadPinnedHotel=true®ionId=-1&adults=2) ![Courtyard view](https://images.trvl-media.com/lodging/10000000/9840000/9831000/9830903/7216a40b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Francis Arlene - Adults Only Centro - Supmza 001 - Free WiFi - Air conditioning - Housekeeping 7.8 Good 97 reviews CA $90 CA $114 total includes taxes & fees Dec 19 - Dec 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=9830903&PinnedHotelID=9830903&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, open 8:00 AM to 8:00 PM, sun loungers](https://images.trvl-media.com/lodging/41000000/40230000/40224100/40224046/8ef06903.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Mint Resort Isla Mujeres Centro - Supmza 001 - Pool - Spa - Parking included - Free WiFi 8.2 Very good 512 reviews CA $87 CA $118 total includes taxes & fees Dec 21 - Dec 22 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=40224046&PinnedHotelID=40224046&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach nearby](https://images.trvl-media.com/lodging/16000000/15220000/15216700/15216691/313b9fa0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Belmar Centro - Supmza 001 - Free WiFi - Restaurant - Air conditioning - Room service 7.6 Good 125 reviews CA $105 CA $132 total includes taxes & fees Dec 19 - Dec 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=15216691&PinnedHotelID=15216691&HadPinnedHotel=true®ionId=-1&adults=2) ![Balcony](https://images.trvl-media.com/lodging/12000000/11520000/11518200/11518152/4e72fb53.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Sol Caribe Centro - Supmza 001 - Kitchen - Free WiFi - Air conditioning - Outdoor space 8.0 Very good 223 reviews CA $67 CA $86 total includes taxes & fees Dec 19 - Dec 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=11518152&PinnedHotelID=11518152&HadPinnedHotel=true®ionId=-1&adults=2) ![Room](https://images.trvl-media.com/lodging/67000000/66550000/66542400/66542306/905fc7c5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Belmar by Rolandis Centro - Supmza 001 - Parking included - Restaurant [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=66542306&PinnedHotelID=66542306&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available ### Conveniences - Limited-hour front desk - Luggage storage ### Guest services - Change of bedsheets (on request) - Concierge services - Housekeeping (daily) - Tour and ticket assistance - Wedding services ### Outdoors - Beach towels - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 3 steps to reach entrance - No elevator - Smooth flooring in room - Tile flooring in public areas - Well-lit path to entrance ### More - 1 building - 2 floors - Built in 2000 - Colonial architecture - Designated smoking areas (fines apply) - Reception hall ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bathtub - Private bathroom - Soap - Toilet paper - Towels provided ### More - Air conditioning - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 11:00 PM Late check-in subject to availability ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability Late check-out fee: MXN 300 ### Special check-in instructions The front desk is open daily from 9:00 AM - 9:00 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Late check-out fee: MXN 300 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available Safety features at this property include a fire extinguisher and a first aid kit ### We should mention This property does not have elevators No pets and no service animals are allowed at this property ### Property is also known as Sayil Hotel Hotel Masam Hotel SAYIL HOTEL BOUTIQUE Hotel Masam Isla Mujeres Hotel Masam Hotel Isla Mujeres ## Frequently asked questions ### Is Hotel Masam pet-friendly? ### How much is parking? ### What time is check-in at Hotel Masam? ### What time is check-out at Hotel Masam? ### Where is Hotel Masam located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Masam Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.2 Cleanliness ### 7.4 Amenities ### 8.6 Staff & service ### 7.6 Eco-friendliness ### 7.6 Property conditions & facilities 10 - Excellent 31 8 - Good 19 6 - Okay 16 4 - Poor 6 2 - Terrible 5 ## Reviews ### 10/10 Excellent #### Juan Jul 18, 2024 Liked: Staff & service Disliked: Property conditions & facilities Great location, hotel is in ok condition ##### Juan Stayed 3 nights in Jul 2024 ### 8/10 Good #### LIGIA Sep 10, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and amazing staff ##### LIGIA Stayed 1 night in Sep 2022 ### 8/10 Good #### Joanna Apr 12, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location especially for a solo traveler ##### Joanna Stayed 7 nights in Apr 2023 ### 8/10 Good #### Andres Sep 12, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Great location ##### Andres Stayed 1 night in Sep 2022 ### 8/10 Good #### William Jul 1, 2022 Liked: Staff & service, property conditions & facilities Staff was very helpful and GREAT LOCATION. Mattresses could use an upgrade but would stay here again. ##### William Stayed 3 nights in Jun 2022 ### 10/10 Excellent #### Javier May 31, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Clean, friendly, comfortable ##### Javier Stayed 4 nights in May 2023 ### 10/10 Excellent #### Alexander Jul 14, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Found this hotel in downtown Isla Mujeres on the Main Street with all the restaurants. It’s just a few minutes from Playa Norte, one of the nicest beaches on the planet! The staff were very friendly and the room was clean and quiet. For the price, it would be hard to find anything better! ##### Alexander Stayed 1 night in Jul 2024 ### 6/10 Okay #### peter May 14, 2024 Liked: Cleanliness On the main strip, 5 min walk to playa norte & ferry terminal. no frills, large room, nice bed, good ac & location..could improve bedsheet stains, water pressure & heat. ##### peter Stayed 4 nights in May 2024 ### 10/10 Excellent #### Aleksandr May 15, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super! ##### Aleksandr Stayed 1 night in May 2024 ### 8/10 Good #### Lorie Mar 9, 2023 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities Very basic hotel! It’s good if you’re only there to sleep anyways! Very clean! ##### Lorie Stayed 1 night in Mar 2023 ### 4/10 Poor #### Stephan Dec 8, 2023 Disliked: Property conditions & facilities There was no hot water. Wifi was terrible. It had a great location and very comfortable bed. Also, while the cost was supposedly $60 per night, the taxes made it $80 per night. ##### Stephan Stayed 5 nights in Nov 2023 ### 8/10 Good #### Monique Feb 16, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room is super basic but it has good air conditioning a good TV you're in the heart of the main street with all of the restaurants shops and bars and a less than 5 minute walk to the beach. It also feel safe because of the two sense of doors you have to enter before getting into the hotel. But this is super basic room no other frills but you don't need them if you enjoy the beach and being outside. ##### Monique Stayed 7 nights in Feb 2023 ### 8/10 Good #### Erin Mar 8, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Water problems is all, but if you’re adaptable don’t worry:) ##### Erin Stayed 9 nights in Feb 2023 ### 4/10 Poor #### Cecilia Feb 4, 2023 Liked: Staff & service Disliked: Amenities, property conditions & facilities Maintenance issues - only hot water ##### Cecilia Stayed 1 night in Feb 2023 ### 6/10 Okay #### Verified traveller Mar 25, 2024 #### Average for 1 night Central location, but we had a hard time finding the hotel as it shows a different address when you search on Google map. Our room didn't have any windows; as a result it had damp smell. Shower has a curtain and didn't seem super clean and it was out of fashion. There is a terrace on the second floor with chairs, which was a nice touch, but the area can be improved. Overall, it's not a bad place to stay for one night. ##### Verified traveller Stayed 1 night in Mar 2024 ### 6/10 Okay #### Tayse Cristina Dec 21, 2022 Disliked: Cleanliness, property conditions & facilities, room comfort #### NO GO UNTIL FURTHER NOTICE We had a terrible experience at this hotel, rated as 8 but shouldn’t be even listed as the basic is not there, you can see by the pictures. They need a proper restructure and cleanning trough out the property, we moved from one bad for another worse, no hot water, no cleanning and from our property We could ear the other customers complaining and had the same experience as us. Mold, hair, dirty sheets, and screaming by the employees. could be a excelent property in the heart of isla mujer but need a bit more attention, the lady who receive us was very nice but was just that. ![Dust](https://a.travel-assets.com/ugc/hotel-reviews/B719C908D98E1CE813D33988D5D299072F4263EF1671631392864.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Mold](https://a.travel-assets.com/ugc/hotel-reviews/C3B0BD2639885D688DFCA54D75FB87AEA194B1541671631404761.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![No care](https://a.travel-assets.com/ugc/hotel-reviews/CC19309D0892B48D7E6FEE4C62AEB22D0AF98CC61671631403532.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Dirty floor](https://a.travel-assets.com/ugc/hotel-reviews/A8B9B6CE24F4B53DAA9AFFD40B18DC6AB5AD1EA71671631426074.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Tayse Cristina Stayed 1 night in Dec 2022 ### 2/10 Terrible #### CARMEN Dec 29, 2024 El hotel que reservé está cerrado no habilitado ##### CARMEN Stayed 1 night in Dec 2024 ### 8/10 Good #### Alfonso Jun 16, 2024 Liked: Staff & service, amenities Está bien Bien servixiio ##### Alfonso Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Clara Alejandra May 31, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Sobre todo el muchacho que atiende ##### Clara Alejandra Stayed 1 night in May 2024 ### 10/10 Excellent #### Aide May 12, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me gusto la atención del personal, esta limpio, hay agua caliente y la cama es cómoda, cerca de restaurantes. Me gusto todo. ##### Aide Stayed 1 night in May 2024 ### 10/10 Excellent #### Tadeu May 12, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excelente lugar para hospedarse, de facil acceso y ubicado en la calle de restaurantes en la isla ##### Tadeu Stayed 2 nights in May 2024 ### 10/10 Excellent #### MARIA EUGENIA Jan 17, 2024 Liked: Cleanliness, staff & service, property conditions & facilities El hotel es pequeño y sencillo pero tiene una súper ubicación, estás en el centro de todo en la calle principal de restaurantes y tiendas. Súper cerca de la playa norte y también del puerto marítimo, me encantó su ubicacion! ##### MARIA EUGENIA Stayed 1 night in Jan 2024 ### 6/10 Okay #### Raúl José Apr 11, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Buena ubicación, cerca del centro y de la playa. Buena atención del personal. La TV no cuenta con servicio de cable (no se utilizó), no cuenta con sillas y mesa de trabajo, se sienten los resortes de la cama. ##### Raúl José Stayed 2 nights in Apr 2023 ### 10/10 Excellent #### Patricia Apr 8, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente Muy buen ubicado. Nos han atendido muy bien! Lo recomiendo ##### Patricia Stayed 1 night in Apr 2023 ### 10/10 Excellent #### Eduardo Sandoval Mar 20, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Todo muy bien, el personal muy amable, solo las regaderas no sirven del todo bien, hacen mucho ruido ##### Eduardo Sandoval ## Expedia's Latest Trends ### Hotels > [Seadust Cancún All Inclusive Family Resort](https://www.expedia.ca/Cancun-Hotels-Seadust-Cancun-All-Inclusive-Family-Resort.h1579645.Hotel-Information) > > [Hilton Cancun Mar Caribe All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Hilton-Cancun-Mar-Caribe-All-Inclusive-Resort.h41491098.Hotel-Information) > > [Hyatt Ziva Cancun All Inclusive](https://www.expedia.ca/Cancun-Hotels-Hyatt-Ziva-Cancun-All-Inclusive.h11669114.Hotel-Information) > > [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > > [Hyatt Zilara Cancun - 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