6/10 Okay
Barbara and Michael
Feb 29, 2024
Liked: Staff & service
Such a disappointment. This property is beautiful. The room had a fantastic view, beautiful decor, comfy bed and a balcony. There was never any complementary drinking water in the room - must buy from the restaurant. In room mini bar was empty as was the advertised in room coffee/tea. Several times the hot water just stopped running in our room. Room was not soundproof and the air conditioner sounded like a jet plane but it did work well. I will be requesting a partial refund through Expedia for the lack of amenities that were advertised at this 5 star property. That being said, there is one restaurant and the food is good and the service excellent. Thank-you again Jhosue for your wonderful service and joyous attitude.
Barbara and Michael
Stayed 2 nights in Feb 2024