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Reviews of Hatori

4 out of 5
Hatori
17 Onsen-dori, Yamashiro Onsen, Kaga, Ishikawa-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 107 out of 198 reviews" "
Rating 8 - Good. 62 out of 198 reviews" "
Rating 6 - Okay. 17 out of 198 reviews" "
Rating 4 - Poor. 6 out of 198 reviews" "
Rating 2 - Terrible. 6 out of 198 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Raluca

Travelled with family
Disliked: Staff & service
Horrible
The hotel was not updated since 30 years ago, in the advertising there are some restaurants and karaoke and a lot of amenities, which, actually do not exist anymore. Does staff doesn’t speak any English or Japanese Are you sure so what is it QK during the night the staff during the day was OK speaking Japanese we tried to order some food and there was absolutely impossible so I had to walk to a convenience store in order to be able to have dinner. Everything it is an incredible bad condition.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The temperature of the water was perfect
Stayed 1 night in Oct 2023

8/10 Good

Brad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would get the private onsen room if possible because of the convenience and the privacy. The public onsen was amazing if you don’t mind the nakedness and if your comfortable in your own skin.the rooms are quite and the area is less populated. I could hear my own thoughts and I didn’t like it at first but later got used to it and really enjoyed my stay. there’s a lot of eating option my group had a whole sushi bar to ourself. I would recommend staying again
Stayed 1 night in Oct 2023

8/10 Good

Dwight

Travelled with group
Liked: Amenities
Very pleasant place.
Stayed 3 nights in Oct 2023

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Great Ambience
Stayed 1 night in Oct 2023

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First time in a Ryokan and we love it, wish I can stay more and enjoy more time. We book private bath and was really enjoyable.
Stayed 1 night in May 2023

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This unique and very comfortable hotel offers excellent value and relaxation. The staff and facilities are top notch! This is definitely a place to come back to!
Stayed 2 nights in May 2023

8/10 Good

Hiroyuki

Stayed 1 night in Jul 2021

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful trip & deserves a return visit!
Comfortable Ryokan hotel with good onsen water quality. Within walking distance to the Public Onsen of Yamashiro. Situated within the quiet town of Yamashiro, so convenient to walk around to enjoy the ambiance of the rural township. Easy access to Hashidate, Yamanaka & other interesting sites.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff really go to details to help out the transport arrangement and also advise on side trip
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Boutique style onsen hotel, very good service and 2 hot spring to use
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2018

8/10 Good

yuyuchan, Kyoto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying for my mom’s birthday trip
Most staff are really kindness and priteness, the room is way better than when I booked online. Really cozy and we even have small tiny Japanese garden inside room I love it! I’ll definately recommend to you. Onsen is a bit disappointing because doubt that real or not. A skin doesn’t change anything and didn’t smell sulfur at all but whole experience I got is 4,5 so thank you very much for hosting us.
Stayed 1 night in Jun 2018
Response from Reservation clerk on Jun 26, 2018
Thank you for choosing Hatori for your recent visit to Kaga city in Ishikawa and for sharing your overall positive experience and your impression of our hotel. We are glad you have wonderful memories from your experience with us. Also, thank you for your valuable opinion. Our public onsen is believed to be effective for making skin smooth and beautiful. nce again, we thank you for your valuable feedback and we look forward to the opportunity to be of service to you in the future.

8/10 Good

Winnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel relaxing
Good onsen and nice atmosphere
Stayed 1 night in Jan 2018
Response from Reservation clerk on Jan 22, 2018
We really appreciate the time you have taken to share a praising review of Hatori. We are glad you have wonderful memories from your experience with us. Did you enjoy the free gelato and taiko drum show during your stay? Looking forward to welcoming you back to the city in the near future and hope that Hatori remains your paramount choice when travelling.

8/10 Good

Felix, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff is friendly and helpful.
Impressive lobby for a Onsen hotel in Kaga. Nice dinner and service is excellent. Two hot spring pools, one in each building with adequate amenities.
Stayed 1 night in Nov 2017
Response from Reservation clerk on Nov 21, 2017
Thank you very much for choosing Hatori and for taking the time to write about your experience. We are very pleased that you were able to fully enjoy the onsen, dinner, and service during in your stay. Did you have a good time to relax？ Lokking forward to welcoming you back to the city in the near future and hope that Hatori remainds your paramount choice when travelling.

10/10 Excellent

Max, Norwalk, CT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and service
I have no doubt to stay again if I have a chance in future. Great hospitality. Thank you very much for making our travel great.
Stayed 2 nights in Oct 2017
Response from Reservation clerk on Oct 29, 2017
Thank you for taking time out to share this delightful review. We are happy that our service could meet your expectations – your review is much appreciated. Did you enjoy the free gelato and taiko drum show during your stay? Your kind comments are so much appreciated and we look forward to welcoming you back again hopefully in the not too distant future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay& service
The service was fantastic, and the staff's attitude was very welcoming and friendly, they offered a lot of information.
Stayed 1 night in Jul 2017

10/10 Excellent

Samiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good.
Stayed 3 nights in Jul 2017

10/10 Excellent

Guangqing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Henrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
The hotel.was great! It is a typical ryocan, Japanese style hotel with hot baths, onsen. It was a great experience. O strongly recommend!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Fantastic service and lovely staff. Mainly JP guests but No bother. Bit smokey in parts but that's Japan...
Response from General Manager on Jan 9, 2017
Thank you for leaving this review of your recent visit to Hatori. We are glad you have wonderful memories from your experience with us. Did you enjoy the free gelato and taiko drum show during your stay? All of the staff is eagerly awaiting your next visit.

6/10 Okay

Verified traveller

Disliked: Staff & service

10/10 Excellent

Rizki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended budget ryokan
It's a well spent time, we get the room with very cheap rate, perhaps due to the low holiday season. The service was really great ! I do recommend you to stay here if you're looking for affordable ryokan !
Response from General Manager on Dec 15, 2016
Thank you for taking time out to share this delightful review. We are so glad you have wonderful memories from your experience with us. Did you enjoy the taiko drum show and onsen during your stay? Your kind comments are so much appreciated and we look forward to welcoming you back again hopefully in the not too distant future.

10/10 Excellent

Vedika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
First time staying at a ryokan and we loved it! Traditional stay, with modern comforts. Sleeping on mattress on the floors was actually quite nice and comfortable. The staff here is so sweet, I fell in love with the older ladies working here. The food is high quality. I am a vegetarian and they tried their best to accommodate. The staff speaks very little English so it was hard to explain my diet. Although all the food was vegetarian, I did notice they used sauces with fish in it. Again, they did try their best! My husband eats everything and was pleased with the meals. The hot springs were amazing, separated by gender and really nice facilities. The Hatori bus from Kaga Onsen to Hatori made it seamless. They have a schedule for the bus but just make sure to email them when you arrive so they know when to pick you up! Take a day trip to Kanazawa during the your stay. It's an easy trip from the Kaga Onsen station and a city you should not miss.

6/10 Okay

Verified traveller

hotel is little bit old.. Onsen is okay but not a good one. service just okay.

4/10 Poor

Katsuhiro

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
災害時で仕方ないかも？でも少し不満が残りました。
チェックインの後に大地震に遭遇し管内設備に不具合が生じ大浴場、客室内露天風呂がつかえない。食事開場までの階段の昇り降りには6階の部屋だったため堪えました。翌日姉妹館の大浴場を送迎付きで利用させていただき、従業員の皆さんの必死の対応はとても感謝しています。現状での最大のもてなしをしてくださったのはとてもありがたかったのですが、客室内の露天風呂を楽しみに部屋の予約をした私達からすれば、それに関しては不満です。せめて完全回復してから利用できる優待券などの配慮があればよかったかなと思います。
Stayed 1 night in Dec 2023

10/10 Excellent

????

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Masayo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Melissa

Liked: Room comfort
Stayed 1 night in Oct 2023

4/10 Poor

?

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
・フロント 丁寧なのですが、少し言葉足らずに感じました。 部屋の冊子に書いてある割引チケット購入を依頼するも、「現地購入の方が安いです」とか。 部屋マッサージをお願いしたら、女ひとり旅なのに、男性スタッフを呼ぶとか。 マッサージ師さん、気まずそうに施術してくれましたが、フロントからひとこと確認を促す丁寧さが欲しかったですね ・館内放送 和風の音楽が流れていますが、お風呂もロビーも廊下も2-3曲がエンドループなので少し気になりました。ゆっくり浸かっていたくても、なんだかモヤモヤしました。 ・お風呂 早朝、掃除のスタッフさんが、脱衣所の天井を掃除されていましたが、できれば、お風呂の利用時間外にしてほしいですね。埃っぽくなりそうなねで。 また、泉質と檜？の組み合わせのせいか、湯船で足元が滑り、転びかけました。注意看板が欲しいですね それから、早朝、カランから温かいお湯が出ませんでした。お風呂開始時、チェックしてほしいですね ・スタッフさんのやりとり 朝食会場で、席を案内してくれた方が、外国人スタッフさんでしたが、その方が間違えないように「xx番だよ！」と、他のスタッフさんが強い口調で言っていたのが気になりました 朝、忙しいとは思いますが、気持ちに余裕を持っていただきたいですね ・お部屋 エアコンを強めにすると騒音が大きいのが気になりました お部屋の注意で教えていただきたかったです また、一人で和室を利用したせいか、ちょっとお布団の敷き方が雑かな？と思いました。 せめて、テーブルをずらすくらいしていただきたかったのですが、テーブルはそのままで、部屋の出口付近の隙間に敷かれていました。 テレビを見るにはちょうど良いですが、楽しみにしていた分、少し寂しかったです ・お食事 朝も夜も、大変おいしかったです。 いろいろモヤっとしましたが、食事は良かったです 正直、リピートするかは微妙ですが、総湯、古総湯には近いし、山代温泉には行って良かったです
Stayed 1 night in Sep 2023

8/10 Good

Caroline

Stayed 2 nights in Aug 2023

8/10 Good

Wakako

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
スタッフの対応は良かったです。 施設も一部を除き清潔でした。 卓球施設があるとの事で行ってみましたが、ラケットのラバーがベロベロで、まともに出来なかったところがマイナスポイント。
Stayed 1 night in Aug 2023

10/10 Excellent

Julien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

??

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
夏期祭りも楽しめました。
Stayed 1 night in Aug 2023

8/10 Good

KATSUHIRO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Hiroyuki

Stayed 1 night in Jul 2023

8/10 Good

TOSHIYA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

HIDEO

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
レストランはリノベーションされて綺麗になっていたが、部屋は広いだけで壁紙の剥がれなどもありイマイチ。トイレも新しくなってはいたがドアは昭和のまま。どうせなら建具までリフォームすれば良いのにと思った。
Stayed 1 night in Jul 2023

10/10 Excellent

katsunori

Stayed 1 night in Jun 2023

6/10 Okay

TOSHIYA

Business traveller
Disliked: Cleanliness
Stayed 1 night in Jun 2023

8/10 Good

MAN HO

Stayed 1 night in Jun 2023

10/10 Excellent

SHINICHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
親切丁寧
ホテル内の説明・部屋の説明・夕食の献立の説明等、親切でした。非常に気持ちがいいホテルでした。たった１日の宿泊ではもったいない環境でした。次は連泊したいです。
Stayed 1 night in Jun 2023

2/10 Terrible

yasuo

Stayed 1 night in Jun 2023

10/10 Excellent

Jerome

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, relaxing, good restaurant around
We had such a wonderful time. Very relaxing. Perfect employees (Warm welcome, helpful...). Nice to go around the city using hotel's yukata. I will go back for sure.
Stayed 1 night in Apr 2023

10/10 Excellent

KEIKO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
綺麗で素敵なお部屋に泊まれました
Stayed 1 night in Apr 2023

2/10 Terrible

Not Available

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
個室に露天風呂付の部屋でしたが、露天風呂浴槽内汚く、浴槽の周りの材木朽ちて危ない。結局貸切風呂お借りし、余計な費用かかり残念でした。
Stayed 1 night in Mar 2023

10/10 Excellent

Young Choon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great ryokan stay with phenomenal dining and onsen bathing services. Highly recommending to anyone who'd like to experience onsen.
Stayed 1 night in Mar 2023

10/10 Excellent

Mayumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大浴場、露天風呂が清潔で気持ちよく利用できた。再び訪れたいお宿。
Stayed 1 night in Mar 2023

10/10 Excellent

YOSHIYUKI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋の清潔感も良くて、部屋自体が和風で凄く落ち着ける部屋でした。 朝食のバイキングもとても美味しく頂きました。 また、金沢へ来た時は葉渡莉さんに宿泊したいと思います。
Stayed 1 night in Dec 2022

10/10 Excellent

masami

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2022