Courtyard

Reviews of Route Inn Grantia Ishigaki

3.5 out of 5
Route Inn Grantia Ishigaki
21, Shinei-cho, Ishigaki, Okinawa-ken

Reviews

8.2

Very good

Rating 10 - Excellent. 178 out of 564 reviews" "
Rating 8 - Good. 277 out of 564 reviews" "
Rating 6 - Okay. 83 out of 564 reviews" "
Rating 4 - Poor. 22 out of 564 reviews" "
Rating 2 - Terrible. 4 out of 564 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and kind.
Stayed 2 nights in Aug 2022

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness
The hotel has 7 floors but only one elevator. It's always packed. There are signs to wear madks inside the hotel but many guests do not follow this request. When I complained to the staff to please ask these people to put on a mask, they apologized but did nothing. I don't want to get in the packed elevator with people without masks. There is zero social distancing in the lobby. Even though the rooms are ready earlier, the staff follows the rules and refuses to check in guests early. They can check in early but it costs 1000 yen per hour. So the lobby is gets very crowded with incoming guests who just wait around, some without masks on. Despite supposedly enhanced cleaning, the bathroom was dirty. The sink was grimy and there was black mold growing around the bathtub. The only enhancement was the air purifier in the room. My floor was supposed to be non smoking, but guests in other rooms were smoking, so that's another "rule" that the hotel is mot enforcing. Also, the bed was super uncomfortable, probably the worst hotel bed I've ever slept in. The internet was fast and stable, there is a convenience store right across the street, and the hotel is near the ferry terminal. These are the only good points.
Stayed 1 night in Sep 2020
Response from Route Inn Grantia Ishigaki Front Hemmi on Oct 4, 2020
Dear our guest, Thank you for staying with us this time, and we appreciate that you have chosen our hotel among numbers of hotels. Moreover, it is thankful to spare your time to give us precious your voice. Firstly, we apologize that we could not have relieve your unconsciousness on the Coronavirus. To prevent and minimize the spread of the novel coronavirus, we use disinfectant spray regularly, but we would like to improve our infection control measures as you pointed out such as cooperation for waring masks. Secondly, we were sorry that you waited when you checked in. Before check in time, which is 3pm, guests can leave their baggage at hotel for free, so it is possible to come early and go out for sightseeing. We do our best not to keep our guests waiting, so thank you for bringing this concern to our attention. Thirdly, we apologize that we could not satisfy your expectations about rooms. We would like to improve the cleanness and comfortableness in rooms. However, we are glad to hear that you seem to satisfy our hotel's location and free wi-fi. It takes about 10 minutes to visit the shopping mall," Euglena mall" on foot. We hope that you would enjoy your time in the Ishigaki island next time if you have a chance to visit again. Again, thank you for your precious voice. We are glad if we can see you again, and please take care yourself in this time. Sincerely,

6/10 Okay

Nenita

It was very nice to stay there , the foods are good and the rooms are very clean and well arrange for the number of persons who will stay
Stayed 1 night in Jul 2020
Response from Route Inn Grantia Ishigaki Front Hateruma on Jul 31, 2020
Thank you for staying with us from a number of hotels. All the staff are very glad to receive the compliment. We hope that you will stay at our hotel when you visit Ishigaki Island again. Thank you for your valuable time. Route Inn Grantia Ishigaki Front Hateruma

10/10 Excellent

MS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location - walking distance to everywhere. Perfect place to stay if you are planning to do island hopping
Stayed 3 nights in Mar 2020
Response from 辺見 on Apr 30, 2020
Dear Sir or Madam MS, Thank you for staying with us, and we appreciate that you have chosen our hotel among other hotels at this time. We are glad that you have been satisfied with our hotel’s location. We hope that you have enjoyed your stay in the Ishigaki island through islands hopping.   Near our hotel, it is also possible to go to the shopping street,” Euglena Mall”, for about 15 minutes on foot. You may have found some favorite souvenirs there. Moreover, we have concise maps around our hotel, so you can free to ask us about our recommended restaurants. Again, we appreciate your warm comment written by sparing your precious time. If you have a chance to visit the Ishigaki island, we keep on doing our best so that you would choose to stay our hotel again. We are sincerely looking forward to seeing you again someday. Please take care of yourself in this time. Best regards, Route Inn Grantia Ishigaki Front clerk Hemmi

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location - close to ferry terminal and lots of restaurants around it.
Stayed 1 night in Mar 2020
Response from 辺見 on Apr 30, 2020
Dear guests, Thank you for staying with us, and we appreciate that you have chosen our hotel among other hotels at this time. We are glad that you have been satisfied with our hotel’s location. We hope that you have enjoyed your stay in the Ishigaki island through islands hopping or Okinawan cuisine. We have concise maps around our hotel, so you can free to ask us about our recommended restaurants. You may have enjoyed the Ishigaki beef or Okinawan cuisine like Tempura of seaweed around the city center. We are so glad if you come to like them. Again, we appreciate your warm comment written by sparing your precious time. If you have a chance to visit the Ishigaki island, we keep on doing our best so that you would choose to stay our hotel again. We are sincerely looking forward to seeing you again someday. Please take care of yourself in this time. Best regards, Route Inn Grantia Ishigaki Front clerk Hemmi

8/10 Good

Dw

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Shuttle bus , free parking and public bath services are very good. The free WiFi is totally inadequate ; they replied due to the extensively use. I haven’t connected it throughout my 5-day stay. The staffs are nice and helpful.
Stayed 4 nights in Dec 2019

6/10 Okay

Emerald

Liked: Cleanliness
Acceptable
An acceptable hotel for a couple of days. Had a washing machine which was really useful as this was the end of a longer trip. Location wise not right in the middle of the action but an easy walk to the ferry terminal and restaurants. They make you tell them the day before if you want housekeeping ... which I did... and then which didn’t happen which was pretty irritating but I wasn’t in the mood to follow up.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Leo, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, free parking, clean & tidy room. The staff is helpful and nice.
Stayed 3 nights in Jun 2019

8/10 Good

SIU LUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

DW, hk

Travelled with group
Liked: Amenities, property conditions & facilities
Good service at front desk, staffs are nice. With public bath (indoor and outdoor pools) shuffle bus to airport. I stayed two nights but no any room cleaning service even empty the rubbish bin.
Stayed 2 nights in Apr 2019

10/10 Excellent

Masanori

Liked: Property conditions & facilities, room comfort
Everything is exceeding average
Stayed 3 nights in Feb 2019
Response from Route-inn Grantia Ishigaki on Mar 13, 2019
Thank you very much for choosing this hotel from a number of hotels. In addition, I would like to thank you again for your valuable time and contribution. We will strive to be a hotel that can satisfy our customers. We look forward to seeing you again at the next visit to the island.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean
Not too far from city centre, within walking distance. Breakfast is very good. If you want your room cleaned, you need to tell them the night before. There are plenty of clean towels in the lobby for guests to take. I will come back.
Stayed 3 nights in Sep 2018
Response from Grantia ishigaki on Nov 24, 2018
Thank you very much for your use. Please come again by all means.

6/10 Okay

tin chee

Nice staff
The airport shuttle is very convenient. The staff are very nice. The hotel needs to be renovated.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is a free airport shuttle if your timing is right. And soaking public bath is a good optional amenity.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Impressed
Good location, tidy and clean room, reasonable price. Most impressed with the helpful staff.
Stayed 3 nights in Aug 2018

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's good, but not great
The rooms are small, but clean. A/C and decent view, but a little bit outside the center of the city. That said, it's good value, and if you're going to be spending most of your days exploring the other islands like we did, it doesn't make much of a difference. The spa isn't big, but nice to come back to soak before bed. Had the buffet breakfast one morning, but glad we didn't pre-pay for the rest of our stay. Better to go out and grab something in town on your way to the ferry.
Stayed 4 nights in May 2018
Response from Roote inn gruntia ISHIGAKI on May 30, 2018
Thank you for your opinion. We are looking forword to seeing you again.

6/10 Okay

宿泊者, 千葉県

周辺は静かで目の前にコンビニあり
周辺は静かな環境です。目の前にはコンビニもあります。徒歩圏内には食事処も色々ありますし不便はありません。ホテル1階には浴場もあり疲れも癒せます。
Stayed 3 nights in Feb 2018

10/10 Excellent

Chung Tak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Friendly staff with clean and neat room, plus wifi is stable and convenient store is steps away across the street, so my stay was an awesome one.
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2017

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well priced hotel in a quiet location
The hotel is a good 10 -15 min walk to downtown area/ferry terminal in a quiet part of town. Room was spacious and hotel has its own onsen which was a bonus. Free shuttle service to and from airport very handy. Hotel put on lunch and dinner (for a small cost) when we were stranded by a typhoon and were unable to go out.
Stayed 3 nights in Sep 2017

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Good only for a night, but not longer
A good place for the solo traveller if you're planning to stay for no longer than 2 nights. After 2 nights, the hotel will NOT provide room service. So if you want your room cleaned or fresh towels, you'll need to contact the front desk the day before. Also, the main building where you check in/out is separate from the building where you stay. Unfortunately, they're not connected so you'll need to walk outside. A little inconvenient. Another small thing is that the shower is very weak. The water feels almost like mist. I feel like I could shower faster with the sink instead. Aside from all of those things, it's in a quiet area of town, but it's a little dark. A convenience store is just across so it's easy to grab breakfast for the next day. A park is nearby for those who want to go for a run or a quiet walk. A public bath is available in the main building for those who are interested. Because it's in a quiet area, it's about a 10-minute walk to get to the bus or ferry terminal (7 minutes if you walk quickly). Overall, it's a nice place for those who stay for a night or two, or just need someplace quiet.
Stayed 3 nights in Jun 2017

10/10 Excellent

silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was amazing! Great experience!
Stayed 2 nights in May 2017

10/10 Excellent

Vitaly, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel not far from center. Rooms are comfortable. The hotel offers a free shuttle service to and from airport.

8/10 Good

Wai kam William

Liked: Cleanliness

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good value for money
Good room size, 10 min walk from city center, Wifi can be slightly unstable, Free airport shuttle Bus

8/10 Good

Ryan, Hong Kong

Liked: Cleanliness, staff & service
Reasonable Hotel
Nice hotel and convenient. We ckeck in quickly and go to downtown very fast. But the room is very small.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very good, the only down side is location a bit far from pier

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient with Free Parking
Hotel provides free parking space, which is very convenient to us. We had a relaxing stay with pretty good breakfast!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, Free airport shuttle bus!
Very nice hotel with Shuttle bus, 10 mins to town or ferry terminal

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Rainy Weekend Stay
My husband and I visited Ishigaki island with some friends for a long weekend. This hotel was in a great location for our exploration of the island and the other nearby islands. It ended up raining the entire weekend, and the staff were excellent about helping with suggestions for rainy day activities and helping us to navigate the city. The onsen was nice, and the room was pretty nice and clean. We were not in the main building, but it was an easy walk across the street to get to it.

8/10 Good

TravellerB, U.K.

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Only complaint is the beds.
The hotel was in a good location - within an easy walking distance of the town centre and the ferry terminal. There was a shuttle bus service that ran from the airport to the hotel, which would have been convenient if we hadn't got a rental car. The breakfast was varied each morning, and the staff were very helpful. The convenience store opposite the hotel was handy, and the locally made desserts we found there were really delicious! The only criticism I really have about the hotel is the beds. I have slept on softer floors, and for that reason alone, I would hesitate to recommend this hotel to my friends.

10/10 Excellent

yoshe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ウェルカムドリンクとアイスがあり、大浴場は人工ラジウム温泉。向かいにコンビニがあって、空港からの無料送迎便までありました。
Stayed 2 nights in Mar 2024

10/10 Excellent

masatoshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
空港からの無料送迎があり便利だった スタッフの方々も大変親切だった 大浴場が時間も長くありがたかった ありがとうございます
Stayed 3 nights in Mar 2024

6/10 Okay

Eito

Stayed 3 nights in Mar 2024

8/10 Good

きよ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
公設市場のあるエリアから徒歩圏内です。
Stayed 2 nights in Mar 2024

8/10 Good

マサヤ

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Tomoki

Liked: Amenities, property conditions & facilities
大浴場があり大変満足しました。
Stayed 1 night in Feb 2024

10/10 Excellent

Akane

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
スタッフがとても親切で対応も丁寧でした。 観光して疲れて戻ってもほっこりとできる場所でした。
Stayed 4 nights in Feb 2024

10/10 Excellent

Shinsei

Liked: Staff & service, property conditions & facilities
最高
Stayed 2 nights in Feb 2024

10/10 Excellent

Crazy

Liked: Cleanliness
Stayed 2 nights in Feb 2024

8/10 Good

タカシ

Liked: Staff & service
スタッフが皆さん親切ですね! フリードリンクも嬉しい! 大浴場も本当にありがたい。 次回も是非利用したい
Stayed 5 nights in Feb 2024

8/10 Good

MOTOJI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
周りが暗すぎて少し怖いけど便利だと思います
Stayed 1 night in Feb 2024

8/10 Good

EMI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
女性スタッフさん、清掃の方みなさんとても感じがよくてまた利用させてもらおうと思います。
Stayed 1 night in Feb 2024

8/10 Good

たけし

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大浴場があり午前2時まで利用できるのがいい。
Stayed 2 nights in Jan 2024

10/10 Excellent

Mayumi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食が南国らしくてどれもおいしかった! あいにくの雨だったので、傘を借りたかったが、全部傘が出払っていて、借りることができず、ジャージャー降りに買い物行って少し寒かった。 大浴場あるが、身体こする所は、風がびゅーびゅー入ってきて、みんな「寒い、寒い」って上がっていってた。 今度は、天気のいい時に来たい
Stayed 1 night in Nov 2023

10/10 Excellent

Makoto

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設は新しくはないが、お値段以上のサービスを受けることができる。少し歩けば飲み屋街も近く、人通りは少ないが治安が良いため、夜でも歩いて帰ることができる。 朝食もおいしく種類もほどほどあり、満足でした。従業員の対応は全員とてもよかった。安心できるホテルです。
Stayed 1 night in Jan 2024