Indoor pool

Reviews of Hotel Master

Hotel Master
Via Apollonio Luigi 72, Brescia, BS

Reviews

8.6

Excellent

Rating 10 - Excellent. 212 out of 475 reviews" "
Rating 8 - Good. 202 out of 475 reviews" "
Rating 6 - Okay. 36 out of 475 reviews" "
Rating 4 - Poor. 17 out of 475 reviews" "
Rating 2 - Terrible. 8 out of 475 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joel

Liked the on site parking
Stayed 1 night in Aug 2023

8/10 Good

Xavier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Jul 2023

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay overall. However: Very MISLEADING statements on the website and Expedia and even in the hotel regarding the onsite pool and jacuzzi. It was promoted as included, but you have to pay an extra 20 euros and book a "spa experience" hour. Not cool.
Stayed 1 night in Jul 2023

8/10 Good

Daniel

Stayed 4 nights in Mar 2023

8/10 Good

Sabina Ampofowaa

Liked: Cleanliness, staff & service, property conditions & facilities
It’s okay
Stayed 3 nights in Mar 2023

10/10 Excellent

Michel

Business traveller
Great place, thank you!
I have to travel a lot, and I can really say that this was a wonderful stay - I can't think of a single problem. The breakfast was very nice, the staff were very supportive and attentive when I needed things (printed or little things like scissors). The room was very clean. It really didn't matter that the staff left at 5pm, because any time I needed something, I could text, and the atmosphere was very warm. Lidia was great. I will come again for sure.
Stayed 1 night in Mar 2023

10/10 Excellent

Ignazio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like friendliness of the staff, the room is very cozy with all the comforts. Highly recommended, only 5 min walking to the subway
Stayed 1 night in Oct 2022

10/10 Excellent

DAMIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to stay outside city Centre but fast access
Fantastic location on the edge of town. Would be good if had you needed a car. City center is quick train or bus ride.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place in Brescia
It was a comfortable stay. Friendly staff. Rooms a bit small
Stayed 4 nights in Jun 2021

10/10 Excellent

Fabrizio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Crisp, clean, modern hotel. Good location, friendly staff, very clean, nice breakfast...what more could you ask for?!
Stayed 1 night in Aug 2020

8/10 Good

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good for Italian standards best so far in Italian hotels!
Stayed 1 night in Jul 2019

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the hotel is a little dated, but considering what I paid, I thought it was excellent value for money. Breakfast was available for only 5 euros, and represented excellent value considering the choices of food and drinks available. I would stay here again.
Stayed 3 nights in Mar 2019

8/10 Good

Murtha Martin

Liked: Staff & service, room comfort
Pleasant stay and friendly
Staff very friendly but room a little disappointing Hot water was random and the carpets were stained, Random noises from water pipes kept us awake but overall the friendliness of the staff made up for the minor issues
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
A contempory building with a unique flavor of contentment
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2019

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near the city centre.
Stayed 2 nights in Jan 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2018

6/10 Okay

Mohamad

Liked: Room comfort
Disliked: Property conditions & facilities
Although we stay at this hotel when we are in Brescia, we had a very bad experience this time. My wife forgot her earrings in the room safe after taking our valuables. We contacted the hotel on the same day we checked-out and Italian friends also called for that matter. They claimed they did not find it. Apart from being expensive, the earrings have sentimental value. The room is accessible by a chip card. So, they should know who accessed the room after we have departed. I was very much disappointed by the way the management handled this matter. They were not serious in attending to my request. I will not stay at this hotel in the future as I no longer trust that my belongings would be safe.
Stayed 6 nights in Jun 2018

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel convenient for everything. good choice at breakfast. had to wait a bit of time at the bar to get served as the barman kept disappearing!

10/10 Excellent

Adil, Bothell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Good location. 10 min walk to downtown. Super value. Free parking. Cheap breakfast but great spread with eggs prepared by the chef to order. Staff is courteous and helpful.
Stayed 1 night in Aug 2017

8/10 Good

DC, Shropshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel, super staff.
Brescia is a hidden gem and so is this hotel. It is comfortable, well run and the staff are extremely helpful, especially Tomasso on Reception.
Stayed 5 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
Comfy hotel..really nice staff
Brilliant view of the castle. Comfortable room. Great staff.

8/10 Good

meena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean modern hotel; rooftop views; friendly staff
We requested a larger room after our first night, as our allocated room, a 'semi-double' was very small - the request was granted without any fuss. In addition, the staff were very helpful in providing directions into town, which was approximately a 6-7 minute stroll. We enjoyed the views from the rooftop, particularly of the castle. As other reviewers have noted, the breakfast was extremely good value for money, with plentiful choice. In short, the hotel's most striking features were its cleanliness and the professionalism of staff

6/10 Okay

Pavel, Moscow

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel to sleep
Hotel with good enough location, but very very small rooms. Good for business travels, if you need only sleep there.

10/10 Excellent

Robert, Nutley, NJ, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Brescia
Very modern and luxurious for a Best Western. Great customer service, Wifi, and breakfast. Also very reasonably priced

6/10 Okay

DJS, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel review
The accommodations were very good. No issues, but the only issue was breakfast. Coffee was unacceptable, warm foods were lukewarm and cold products were room temperature.

10/10 Excellent

Happy traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional stay
This was a really great hotel. We arrived 3hours early to normal book in time and they quickly arranged a room for us which was really appreciated! The hotel has a lovely view of the Brescia castle and is within 15mins walk of the town centre which was perfect. The room was spacious and very clean!

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

T

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Attention to Detail Lacking
Temperature control was broken so the room was really hot. Shower temperature fluctuated significantly between cold and hot. Hair dryer did not work. Toiletries made in China and poor quality. Photos of rooms showed wood floor and modern design. My room was carpeted with no decoration, plain white walls. Location is great Employees were friendly Bed is quite firm and was comfortable (although I got too hot at night) Was very clean Needs more attention to detail and an overhaul.

8/10 Good

Ong wei ling

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Martin, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised about the junior suite and double room. Beware some rooms are small. I know this because my moms and cousin had really small rooms.

8/10 Good

Sylvia

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Tim, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel Good location
Staff was great to help priming train tickets Room was wonderful.

8/10 Good

Panteley, Bulgaria

value for money
This is me fiftn time in this hotel.Good hotel,near to city centre.Free parking and good wi-fi

10/10 Excellent

Roberta, Golconda, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
job well done.
the staff there were fantastic and very helpful. I could not ask for a more friendlier group.. I would definitely return there

8/10 Good

dhanesh, mumbai

Liked: Cleanliness, staff & service, property conditions & facilities
great place !
nice place, close to the center of town with free parking. less choice in breakfast menu but overall a good place to stay if you are in town for a night or two.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Breakfast is average.

10/10 Excellent

Mary Ann, Santa Maria, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mary Ann
One night stay with great accommodations, good breakfast, nice staff, good location. Would recommend this hotel to friends

8/10 Good

Traveler, Montreal

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel! The hotel staff is helpful and professional.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A welcome surprise.
Great value for the money and the staff was wonderful. The room was well-appointed, clean and very comfortable.

8/10 Good

ami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
great breakfast

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
OK hotel wiht unprofessional bartender
The hotel is pretty ok, room clean, corridor not so. Very helpful service at the reception. The downside for us was the "drink buffet" - the hotel restaurant was not yet opened so we were proposed to take a drink at the hotel bar. Me and my husband ordered drinks (bier and spritzer) and our sons ordered cokes and the bill ended up 28 euros(!). While asking the reason, we were told that it was time for drink buffet and then a drink and buffet costs 7 euros each. It is not many euros but I felt and still feel cheated - I don't like feeling. We were also told that this is typical everywhere in Italy. The buffet part - for all four of us - was a small plate with few cold pieces grilled polenta and few some kind of falafel type balls - due to bad taste of those we did not even eat all. In summary, the most expensive cokes my kids have had so far. Later at the hotel restaurant they forgot to tell us that the tasting menus were not available, all in all the bar and restaurant staff has a lot to learn.

10/10 Excellent

ERICA, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good welcome
Always a good , friendly reception and polite arrival. Continental breakfast is very good value and with a good variety of choices to eat.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing friendly hotel
This was my second time at this hotel and the facilities, service and staff remain excellent. The location lets you walk everywhere you need to to go.