Balcony view

Reviews of Le Querce Resort Sea Thermae & SPA

4 out of 5
Le Querce Resort Sea Thermae & SPA
Via Baldassarre Cossa 55, Ischia, NA

Reviews

8.0

Very good

Rating 10 - Excellent. 52 out of 152 reviews" "
Rating 8 - Good. 62 out of 152 reviews" "
Rating 6 - Okay. 19 out of 152 reviews" "
Rating 4 - Poor. 15 out of 152 reviews" "
Rating 2 - Terrible. 4 out of 152 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, front desk staff were very helpful, shuttle to town was handy but would have been nice if more frequent trips. Property has it's own beach but be aware that there are about 200 steps to get there.
Stayed 4 nights in Oct 2023

10/10 Excellent

Vitalii

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had really good stay at this hotel. Stuff was super friendly.
Stayed 6 nights in Aug 2022

10/10 Excellent

Elena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This will be my new vacation spot when I come to Ischia. I absolutely love this resort. The rooms are spacious with Italian charm. And I love that they have an on-site restaurant and bar with a view of the sea that is breathtaking. The staff is professional, courteous, and helpful.
Stayed 1 night in Jun 2022

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was exceptional. The staff was polite, professional and attentive. The pools were were wonderful even in cooler weather and the breakfast was perfect. I would highly recommend this property
Stayed 4 nights in Dec 2019
Response from Ermando on Dec 14, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Love location, overlooking water, beautiful pier to swim from, lovely terraces for meals, lounge, two beautiful pools, staff wonderful especially for meals. Room clean and serves purpose but very small. English speaking staff minimal at front desk. Gourmet meals fabulous if you don’t mind paying $50-100 per course. Free breakfast large selection- best meal! Biggest disappointment was Massage thermo experience. Just a bath tub and I’ve had better massages in the mall. It felt like they just pulled him off the desk, he did not do anything I have experienced from a professional. Otherwise stay was very nice.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location with glorious views. Wonderful staff. Downsides - steep climb to the beach and town and not enough shuttle buses but not too long a walk- just the heat that was a bit killing.
Stayed 7 nights in Jul 2019

10/10 Excellent

Antonio

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The views are spectacular. Breakfast needs variety and improvements, especially more selection on hot foods.
Stayed 11 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Le Querce is in a spectacular location overlooking the Port of Ischia. Compared to other Italian hotels, the staff was less than welcoming. The biggest problem that we had in a four night stay was that the pool was out of commission for half of it. After draining and cleaning it, they refilled it with thermal water that was 122 degrees F. The room had a mini-bar with bottled water, but nothing else and there was a sign prohibiting guests from putting anything in the fridge. The hotel does provide a shuttle to the Port of Ischia, but it doesn't run at times that allow dining in town. The weather was extremely hot while we were there, and air-conditioning was borderline.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The hotel was like stepping back in time, it is small and friendly, and comfortable with the most amazing views. The staff can not do enough to help. There is a pier into the water with sun beds which is a lovely addition.
Stayed 10 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The place is an excellent choice. But there is no gym or fitness room.
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and views and still convenient for Ischia Porto. Staff very helpful and engaging. Good pool and spa facilities and high quality restaurant. Reasonable access to the private beach but sundeck at the beach was still under construction.
Stayed 9 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Ermando on Jan 9, 2019
Grazie per aver soggiornato presso la nostra struttura. Il tuo commento è molto importante per noi!

8/10 Good

bob, new york city

Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel charges for most amenities i.e; towels at the pool, mandatory that even bald men purchase a head cap to wear in the pool. Dining staff excellent. No elevator. Many steps to climb. Outdoor pool wasn't heated.
Stayed 2 nights in Oct 2018

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Not as advertised
Room was not as advertised, room was bigger on website than what we received. After we complained we were given a better room.
Stayed 7 nights in Sep 2018

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bellini lover
Amazing hotel in beautiful location overlooking the bay of Naples. Lots of improvements since we last stayed here two years ago, all for the better. Claudia makes the best Bellini ever. We will return again soon
Stayed 5 nights in Sep 2018
Response from Ermando on Sep 8, 2018
Dear Guest, Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Nice hotel, shuttle service to nearest town. Friendly staff.
Stayed 14 nights in Jul 2018
Response from Ermando on Aug 14, 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Tim, America

Liked: Cleanliness, room comfort
This place is for 50 and above.. There is only one meal in the evening and the bar only serves ham & cheese on toast. The dinner area boss is old school, hard on the ladies as wait staff. Tried to bully.. I asked for a menu and he replied, “ I don’t make the rules” shrugged shoulders and was aggressive. The newspapers are tied a key pole.. No way is this a 4 Star or better hotel. It’s old school way of thinking.. That being said, some of the staff was great and if he owner would allow them to accommodate the visitors he would be better off. I saw the owner and he is not so nice.. His wife worked hard to make things happen at the bar. If your under 50, don’t stay here.
Stayed 1 night in Jun 2018

6/10 Okay

cody

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great views but rooms need updating
A/C barely works, had to wake up during the night to open the balcony door to let air in. Notified front desk and was told it was working fine. Not sure how when it would only blow warm air out. Room was okay,expected higher quality when paying over $300 per night.
Stayed 3 nights in Aug 2017

2/10 Terrible

Christopher Shanks, Ischia, Italy

Disliked: Staff & service, property conditions & facilities, room comfort
Dingy overpriced hotel. Don't book.
It was awful. I want my $$ back. Worse Hotels.com experience ever.
Stayed 1 night in Jul 2017

4/10 Poor

Nick, UK

Disliked: Property conditions & facilities, room comfort
Over promise, Under deliver!
A mixed yet overall disappointing stay. I'm still not entirely convinced we were given the Superior room we paid for, despite checking with two separate reception staff! This has to be the smallest Superior room in the Mediterranean, with a minute bathroom and severely restricted view of the Med. This also has to be the only four star hotel with no pool towels - having travelled with hand luggage only, we had no choice but to use our bath towels (nice touch!). Breakfast was also disappointing with what I can only describe as 'watered down orange juice' - revolting! Why do that? The rest of the breakfast selection wasn't much better, so coffee and toast has to suffice. Staff were pleasant, the room was clean, but overall a poor experience. Next time we'll do it properly and stay on Capri.
Stayed 2 nights in Jun 2017

10/10 Excellent

Ellis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Chris, London

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Depends on rooms if acceptable?
This is a real mixture and contradictory review, as it very much depends on your allocated room as to whether you would want to return - we most certainly do NOT. Our room did have a lovely sea view - but was right next to an upper car-park (where some guests and the courtesy bus was stationed) next to the very busy main road which the hotel sits on and the entrance door constantly left open - resulting in an EXTREMELY noisy room (right through to the early hours of the morning) coupled with the fact that we could not leave the window open which faced the sea as directly below was an air-conditioning unit which was very noisy from early morning to late evening - not the ideal room when you have come away from a busy London for a quite break!! We requested a move (which we offered to pay an upgrade for) but this was not forth coming until the 3rd day (during which time we had to live out of our suitcases) the alternative room was much lower down in the multilevel hotel which was dark and dingy and a great number of steep steps up to any other part of the hotel - we were given ear-plugs by another guest and suffered the rest of our holiday with the noisy - not acceptable. However if you had a nice room in the middle level of the hotel you would probably be very content. Snr reception staff unhelpful - ALL other staff exceptional!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Janet, Southeea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great view, great pools.
We had a lovely week. The hotel was great, lots of steps but lovely views and it's a volcanic island!! Pools full of thermal water, beautiful gardens to visit. Beware the crazy busy busses!! Great way to explore the island of you don't mind playing sardines everytime you get on the bus!!! We took a trip around the island too in a small boat just 20ish people fabulous. Enjoy
Sunset
View
Pool
Room

10/10 Excellent

lucy, london

Liked: Staff & service, room comfort
Lovely hotel with excellent staff. Rooms were quite basic, but this was made up for by the spectacular view and everything else was of a high standard.

8/10 Good

robin, christchurch dorset

Liked: Staff & service, property conditions & facilities, room comfort
italian island getaway
unfortunately this was a very old Italian hotel and refitted with modern cons.However there was no information about access,ferrys etc.Do not try and walk up the hill with a suitcase [22k] its over 800 mts.There should have been notification about a courtesy bus from the hotel [10.30.am] and returning at 19.40 from the port. There are no tea/coffee items in the rooms.Many add ons but pleasant staff,breakfast could be improved as its the same everyday.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Leo, u.k

Disliked: Staff & service, room comfort
Never a 4 star hotel
All that this place offers of a 4 star quality is a price. Well over rated place.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Get the suite!
Initially booked a superior room with a ocean view and a private balcony based on the pictures on hotel.com. The room we got had a view if you stood in a corner and didn't have a private balcony. Halfway through the stay the manager moved us to a junior suite and we loved this room. We might go back and if we do we'll be sure to book the suite which is very spacious, has a great balcony and amazing view. The staff is lovely but for someone from the US this hotel (along with others we have stayed at in Italy) feels a bit dated. The breakfast is wonderful, but the dinner at the hotel restaurant was awful, the worst we've ever had in Italy.

8/10 Good

H, Israel

Disliked: Cleanliness
Pleasant & Quiet Hotel with two pools
Pleasant experience, quiet and tranquil environment. Good for short term stays. 2 thermal Pools - one outside and one inside. The room features very simplistic. Don't expect anything posh. Not really professionaly run, and some things cost extra (i.e. the pool towels). About 15 minute walk fom hotel to town, but the way back is uphill all way. Not for the elderly or weak.

10/10 Excellent

TomD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
This hotel has 4 stars, but you can rate it as 3.
Nothing to mark, it is really very flat. The rate should include the cost of bathrobes and towels for the thermal area and not a fee for everythng.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Not a 4 star or a 3 Star
Had high hopes for this recommended hotel in Ischia. Some rooms have nice views of the water. Beds were hard. The A/C did not work and we were not offered an alternative. To make it worse a loud lounge band played below our now open window roomfor air on a Tuesday night until 1am. Restaurant is very expensive and pretenious with a dress code. Bathing caps required to swim in the pool and towels are $10, you cannot bring a towel from the room.

6/10 Okay

Very Dissapointed!

Liked: Cleanliness, property conditions & facilities, room comfort
It was So misleading at check-in. They hand you a book with rules to follow. What they do not tell you is that once you are ready to check out, they will try to charge you 10euros for each pool towel one checks out. 3euros per bathing cap, (a must for men and women). Thank God we never checked out a bathrobe because one gets charged for that too. Also, if you get the breakfast and bed package you have to sit in a side corner of the dining room as they nice tables with an ocean room is reserved for those guests who also included dinner in the reservations. Extremely dissapointed!!! The Hotel needs to offer much more clarity and transparency as well as Hotel.com providing those important charges which can add to a lot upon check-out.

10/10 Excellent

Doug, Halifax,Nova Scotia, CANADA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy Ischia and the Querce Hotel and Spa
We found the staff exceptional from reception to checkout.Most staff spoke english which helped since we only know afew words of Italian It was a totally relaxing 3 days and we wish we had stayed longer. It would be a great place for a second honeymoon. The restaurant served great breakfasts and dinners. Our last night was a special dinner and entertainment and dancing outside on the patio. My wife loved her massage at the spa. The local bus stops outside the hotel and we toured the island of Ischia by bus. A visit to the castle is a must. There are numerous beaches a short walk from almost every bus stop. We found the Querce a great bargain with fine accommodations and great food served by friendly staff. We can't wait to return.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Excellent staff at reception, very capable bar man and dining room staff were very accommodating - overall a good hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Ian, Aberdeen, Scotland UK

Disliked: Staff & service, property conditions & facilities
Not Impressed
My wife and I have stayed in many 4 star hotels in Italy and I would NOT class this a 4 star hotel. The overall decor and maintenance of the place looked tired and could do mith a makeover. Most although not all the staff were dour and not welcoming. Breakfast buffet was very poor. Poolside food was adequate. Safe to say I wouldn't recommend this hotel and certainly not at the prices charged. Only saving grace was the fantastic view from the balcony across the bay of Naples.

2/10 Terrible

Michael, London

Disliked: Cleanliness, staff & service, room comfort
Not impressed at all...
This hotel has nice views and a reasonable pool but for the price, the service and the facilities are very poor. We arrived expecting a spa hotel and realised it is at best a 3 star! The food at the hotel was terrible. We actually left the hotel a day early without a refund because it was so bad. Service is very poor and the hotel caters more for travelers that stay as part of all-in packages there. We did end up laughing at what is definitely an Italian 'faulty towers' - Basil, Manuel and all! It was only when we were (quietly) checking out early that anyone even pretended to be concerned about what kind of service we were getting. This was the first time I have ever left a hotel early! To give a couple of examples of the issues - on arrival, the toilet was not cleaned properly in our room; the reception staff were rude and patronising; we asked to sit at a window table at breakfast but were refused it even though nobody sat there or the surrounding tables, after we sat down; the food was overpriced and expensive; and the drinks were 5 star prices! Avoid if you are looking for something more than the views (which you get at most hotels on an island!)

10/10 Excellent

Caroline, Lincolnshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful sea views, really enjoyed stay
We upgraded on arrival to Junior suite. Sea view fantastic, private balcony, proper double bed. Every aspect good but we first booked superior double which we saw on arrival. It was right next to dining room, this room wouldn't have been so good. However staff very helpful and enthusiastic, thermal pool and facilities very good. Big plus - bus stop enabling access to rest of island right outside hotel.

10/10 Excellent

Michael Franz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Anna Birgitte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

4/10 Poor

Edoardo

Disliked: Staff & service, room comfort
Panorama mozzafiato, ma…. Non basta
Abbiamo prenotato questa struttura scegliendo la camera doppia superior vista mare (volutamente scelta considerando il costo maggiore). Arrivati, ci viene assegnata una camera totalmente differente rispetto a quella prenotata (sul sito venivano caricate le foto delle diverse camere prenotabili). Fatto notare alla reception, ci viene proposto un cambio camere con una leggermente migliore ma comunque diversa da quella prenotata. La struttura non ha neanche pensato di scontare qualcosa dal costo oppure offrire qualche servizio per scusarsi della loro ingannevole pubblicità. Il complesso gode di un’ottima posizione panoramica (anche se scomodo per raggiungere i centri abitati), è chiaramente datato e mecessiterebbe di una importante modernizzazione. Viene offerto un servizio navetta che però prevede orari di partenza del tutto inadeguati rispetto alla posizione della struttura. La colazione, pur offrendo prodotti discreti, non è assolutamente all’altezza del costo del soggiorno. Buoni i servizi spa e spiaggia (seppur con più di 200 gradini per raggiungerla). Complessivamente non credo che l’albergo possa presentarsi come un decantato 4 stelle. Lodevole il panorama e le terrazze comuni. Non credo che tornerò.
Stayed 3 nights in Sep 2021

8/10 Good

Eichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Ermando on Jul 7, 2020
Grazie per la recensione, è molto importante per noi. cordiali saluti

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019
Response from Ermando on Jul 7, 2020
Grazie per la recensione, è molto importante per noi. cordiali saluti

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bella struttura, vista mozzafiato, camera confortevole e personale attento.
Stayed 2 nights in Sep 2019
Response from Ermando Albergo le Querce on Nov 30, 2019
Grazie per aver soggiornato presso la nostra struttura, il Suo commento è molto importante per noi. cordiali saluti

4/10 Poor

Per

Liked: Room comfort
Disliked: Staff & service
We wouldn't go back
The pool area, the "pontoon beach" and the beach are lovely. The hotel is overall very quiet. The breakfast is just about average and is exactly the same every day (quite boring after four nights). The restaurant (lunch) is also average. The pillows are awful and the room not really clean (especially the floor!!) The service is really bad. You barely get a "hello" in the morning and smiling is optional. Three or four of the staff members are friendly, for the rest, you don't feel welcome at all. We wouldn't be back, and it's a shame cause the setting is great.
Stayed 4 nights in Sep 2019