Exterior

Reviews of Mar Hall Golf & Spa Resort

5 out of 5
Mar Hall Golf & Spa Resort
Mar Hall Drive, Bishopton, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 212 out of 314 reviews" "
Rating 8 - Good. 59 out of 314 reviews" "
Rating 6 - Okay. 24 out of 314 reviews" "
Rating 4 - Poor. 15 out of 314 reviews" "
Rating 2 - Terrible. 4 out of 314 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique building which is amazing situation by the river and overlooking the golf course. Investment made and being up graded staff service and helpfulness excellent and the restaurant food amazing. Been here before and will continue to return.
Stayed 2 nights in Mar 2024

10/10 Excellent

Colette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location with stunning views across the Clyde. Stayed overnight before a hospital appointment for my elderly mother at the Golden Jubilee Hospital. Only 12 minutes away across the Erskine Bridge. The staff did everything they could to support our needs. A fabulous accessible room, friendly service and lovely food. The hotel public areas are spectacular examples of Victorian architecture and design. The hotel is at the beginning of a refurbishment and will be stunning when finished. My fear is that we will no longer be able to afford it! Thanks to all the staff for helping my Mum feel welcome and relaxed before her hospital appointment.
Stayed 1 night in Feb 2024

10/10 Excellent

sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere, friendly staff, delicious food and my spa treatment the best. My husband and I had a superb overnight stay. We had lunch, evening meal and breakfast all first class. My only complaint was that we could not stay another night. Great great great!!! Kind regards Sonia
Stayed 1 night in Feb 2024

8/10 Good

Paul

Stayed 2 nights in Jan 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
In need of a massive renovation
The building and views are beautiful, however this unfortunately is not a 5 star hotel anymore. The potential for this place is immense, however in the current state it does not reflect the hotel description. Our room was a deluxe double, good size and design superficially looked great. However the handles on the wardrobe were broken off on one side, paint chips off the headboard and wardrobe. Marks on the carpet. The shower doors were broken. The main issue was the smell of damp throughout the corridors, skirting boards rotting in places and peeled wallpaper and leaks/peeling paint on the ceiling. It did not reflect 5 star luxury. The staff were lovely and very polite. I know this hotel has recently been taken over and hopefully the new owners will invest to return it to its former glory.
Stayed 1 night in Dec 2023

8/10 Good

Olga

Business traveller
Liked: Staff & service
Atmospheric, but quite tired
Awesome place! Very romantic and historic and atmosphere is amazing! Now I believe in ghosts :) I’m happy to have this experience! But quite old facility, a lot of mould. Spa is quite scary, old communication and it is not pleasant to stay there, especially when no one other here
Stayed 1 night in Nov 2023

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great, grand old building. Beautiful but hard to heat in sub zero temperatures, as we found out. Service great. Did take seriously the one issue we had but no follow up, even though an injury happened (slid in shower) Food was on the whole good. Less care on breakfast when there was a quiet service. Think there was a sense this hotel is having a tough time still financially, and would benefit from some money spent on it, and just raising the levels just up a notch. That said, nothing bad and service generally very good I would absolutely visit again, but during spring summer early autumn.
Stayed 2 nights in Dec 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you expect at a hotel of this quality.
Stayed 2 nights in Nov 2023

10/10 Excellent

Janice

Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room, spa, food, setting all top rate. Highlands about an hour and a quarter away.
Stayed 3 nights in Nov 2023

4/10 Poor

Julie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

8/10 Good

Soonju

Stayed 1 night in Oct 2023

4/10 Poor

Katie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Only one steam room was working and I felt that we were treated differently as we had purchased a deal
Stayed 1 night in Sep 2023

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Amenities
On arrival the Staff were very friendly. The room was clean and the bed exceptionally comfortable. Unfortunately the Pool Sauna/Steam Room which was advertised, but we’re inexplicably “Out of Service”. Having spent over a month nursing my terminally I’ll Mum in a Care home and sleeping in a chair by her bed, I was looking forward to relaxing before and after the Funeral. I didn’t get to relax. Just a nice room with chargeable internet. In my view due to having “Half the service” I was expecting, I would rate it as only being worth half what I was actually made to pay. Had I known the spa was down, I’d have booked into a Glasgow Hotel with an operational Spa. A real shame as I had really looked forward to my stay there. 6/10
Stayed 2 nights in Sep 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite its current admin status the staff were excellent. Helpful, polite and cheerful. Nothing was too much trouble and they were determined to ensure we were happy with our stay.
Stayed 1 night in Oct 2023

2/10 Terrible

j

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maybe a 3 star at best
Room was top floor, no lift Very old no usb water in fridge was opened Pillows were brick hard Hot water tap not working Cold room Radiator unable to increase the temperature 5 star but no pen or note paper No reaction from reception when the above was mentioned Dreadful hotel that is NOT 5 STAR WOULD NOT STAY THERE AGAIN
Stayed 1 night in Oct 2023

6/10 Okay

Rana

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needs serious upgrade: mold in bathroom, torn curtains
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Mar Hotel requires repairs to get it water tight
From the outside the hotel looks great but inside there are issues with leaking water. On the day of the departure we could not get through to reception due to the rain water getting into the passageway.
Stayed 1 night in Oct 2023

6/10 Okay

Ian

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
There was a leak in our junior suite room...we were offered external lodge .. which was ok except heating didn't work so had to stay in bed Food and ambience were good ... But let down by room Also they tried to charge for breakfast even although included at checkout Feel a bit letdown given the money spent and it was my partner birthday
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* stay
Absolutely fantastic experience at Mar Hall. Stunning place - hotel, grounds and room - great food and spa, fantastic service
Stayed 1 night in Sep 2023

8/10 Good

Tim

Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Gillian

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel was in a lovely setting and overall good the only concerns we had was it wasn’t very dog friendly and they charged too much for our dog which they didn’t cater for.
Stayed 1 night in Sep 2023

10/10 Excellent

Tim

Liked: Cleanliness, amenities, property conditions & facilities
Evening check in staff were cold and not very helpful. Navigating the complex, it is large, would have been easier with a better reception staff. But Finn and waitstaff were excellent. Rooms were excellent. The palace is gorgeous as are the surroundings. Drove in at dusk and the road in had rabbits everywhere. Magical place.
Stayed 1 night in Sep 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

6/10 Okay

Margaret

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Rebecca

Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Restaurant Crew Not The Best
Don't get me wrong; Front desk people are really nice. Housekeepeing lads are spectacular, too. HOWEVER, the hotel is apparently is run by unbelievably under-trained kids!!!! Food & beverage crew is, … holy moly!! During breakfast, I asked for honey, as there was none on the table: the waiter checked every jar on my table to make sure I am right!! Then, brought me one. They don’t really refill the fruit salad bar, during breakfast. I found the bowl empty every time I was down there. The other day, there was a pile of used breakfast plates, next to the hot bar. They put them where the clean ones were supposed to be! I was shocked, but kept being positive... Then I realized there is a patern in the restaurant. ‘Short staffing’ has nothing to do with all the issues; you will see bunch of staff gathering at the restaurant reception, busy chatting and being on their cellphones. I hope they will be a bit more selective when it comes to restaurant crew recruitment. There was one, and only one, person (a big guy with full beard) who was obviously the credit ti the whole crew, though.
Stayed 3 nights in Aug 2023

4/10 Poor

Stuart

Liked: Room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Ray

Stayed 1 night in Aug 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An asset to tourism between Glasgow and Ayrshire
Very happy that this our second stay was every bit as enjoyable as first and look forward to going back again. Friendly service spotlessly clean and spacious room on both occasions. Also top quality of food in Crystall dining room. Haven't managed to try the golf course but great to have one onsite.
Stayed 2 nights in Aug 2023

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, situated in a rural area that is still very accessible from the city of Glasgow. Excellent views of the Clyde and the hills on the other side. Clean, safe, comfortable. Very helpful and friendly staff. Highly recommend.
Stayed 2 nights in Aug 2023

6/10 Okay

Jon

Travelled with partner
Liked: Amenities
Despite the average overall review the hotel has some nice points. Impressive main building and main public rooms. View from our room was very nice. Room itself was largish, comfortable bed and nice bathroom. Some rather random furniture and fittings. Good toiletries but poor refreshments (only instant coffee and cheap plastic bottled water not replenished during 3 night stay). Swimming pool and gym very good. Location quiet (apart from distant hum of the M8) and fairly convenient to access Glasgow by train from the local station about a 10 min drive, parking free). Away from the main public areas the carpets and general condition looked a bit tired. Food was ok rather than good. Scrambled eggs with breakfast was the high point. Our room wasn’t serviced on one day. Clearly the housekeeper had an accident spilling some liquid and in clearing this up (leaving a wet and dirty pillow case in the room) was distracted from completing the job. Some staff seemed shall we say a little unenthusiastic. A major part of the hotel’s business looks to come from weddings. Very quiet apart from this. At £200 a night I would expect better to be honest and hence only 3 stars.
Stayed 3 nights in Aug 2023

4/10 Poor

Linda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We’ve stayed here before and it was excellent in every way. Not this time it was a junior suit on two levels first thing I noticed was how damp it felt then started to see all the wall very badly mark wallpaper coming appart carpet stains . Mould all round edges of carpet that made me feel sick….. bed felt really damp due to the dampness in the room Bed so hard not a good sleep at all Ended up getting ready to go home early even though it was a 12 o’clock check out Ive never ever experienced anything like this before room need redecorating new carpets and treating for the disgusting mould Linda lewis
Stayed 1 night in Aug 2023

10/10 Excellent

Howden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mar Hall really is special with spectacular views across the Clyde and 249 acres of grounds. Cristal Restaurant is excellent and maybe not quite fine dining but pretty good and service good also. Dining in the bar is decent food but service tends to be a bit slower as restaurant seems to take preference over bar for drinks and kitchen orders. Lovely safe surroundings plenty parking and huge spacious rooms
Stayed 2 nights in Aug 2023

10/10 Excellent

Paul

Stayed 1 night in Aug 2023

6/10 Okay

Michael

Stayed 1 night in Jul 2023

6/10 Okay

linda

Liked: Staff & service, room comfort
5 star views but not a 5 star hotel
View from our room and around the ground was the highlight of our stay. Hotel is dated, carpets were ruffled and not fitted which could cause a trip hazard. There was M&M sweets on our floor in the bedroom under the table that must have been missed by the cleaner. The rooms needed upgrading, stains on wall, ceiling and carpet. No usb sockets. We telephoned reception at midnight due to the level of noise from room next door, had to leave a message but no-one got back to us. Noise continued to after 3am. So either really noisy guests or poor sound proofing. Dinner was lovely but breakfast was over cooked and not the best. Definitely would not give a 5 star rating.
Stayed 1 night in Jul 2023

10/10 Excellent

Judith

Stayed 2 nights in Jul 2023

10/10 Excellent

Ronald

Stayed 1 night in Jul 2023

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not worth the money.
Hotel is in need of a refurb. Carpets downstairs ripped creased up and a trip hazard throughout. Breakfast was buffet style and most things were cold and over cooked
Stayed 3 nights in Jun 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Hotel perfect and really friendly helpful professional staff . Room high quality with all touches expect of 5 star accommodation with good liesure food and drinks in perfect location
Stayed 1 night in Jun 2023

8/10 Good

Sven

Travelled with partner
Liked: Cleanliness, staff & service
-
Stayed 1 night in Jun 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Relaxing hotel, perfect for layover before flight out/in of Glasgow.
Stayed 2 nights in May 2023

8/10 Good

Mariusz Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool food
Stayed 1 night in Feb 2023

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff, lovely location. Good room, excellent bed.
Stayed 1 night in Jun 2022

6/10 Okay

eric

Liked: Room comfort
Disliked: Property conditions & facilities
Room 9
we stayed in room 9 and to be honest the room was very tired, the curtains were hanging of the rails they hadn’t been ironed they looked tatty and a mess the shower grout was black and the silicone too, the carpets and chairs had stains on them. I reported the kettle in the room having bare wires which they replaced along with the iron that was faulty and they gave us a new one also with bare wires all the electrical equipment in the room were over due their yearly inspection. On check out I informed the reception of the faults and they didn’t seem interested at all. As a 5 star accommodation it wasn’t worth the rates I have stayed in better 3 star it’s as if f the owner has lost interest in keeping to a high standard. The building and its historic features were lovely and great views over the Clyde but that’s not what I paid to see. So we were a bit disappointed.
Stayed 2 nights in Jan 2022

10/10 Excellent

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the whole experience of staying with you the staff were lovely and the piano player in the evening blew us away we will definitely be back and recommend to freinds.
Stayed 1 night in Dec 2021

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021