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Gina, Oscar, Boylys & Miguel-Agnel - are all assets to the hotel group that owns the Santa Regina. They also algo several other properties in the central zone of Guanajuato.
Michel
Stayed 6 nights in Jan 2024
Response from Hotel Santa Regina on Feb 20, 2024
Thank you very much for you rating and opinion. We hope you come back with us in the future.
Gracias por su calificación. Esperamos que haya tenido una buena experiencia con nosotros y tenerlo de vuelta en el futuro.
2/10 Terrible
Verified traveller
Dec 31, 2023
Liked: Cleanliness, room comfort
The location is great, room immaculately clean, however, there is no sleeping at that place. You hear every car that drives by and music from a club nearby is unbearably loud. I went to the reception at 1:15am, exhausted, and was told that music would stop at 3am.
Verified traveller
Stayed 1 night in Dec 2023
Response from Hotel Santa Regina on Feb 20, 2024
We apologize for the inconveniences. Unfortunately the street is very noise and we have no control about it.
Excellent location, nice butttt the bathroom had bad shower, all water comes out to the entire bathroom, and needs another mirror up of the table, in the room
The personal very nice and helpful.
Mayra
Stayed 4 nights in Nov 2023
Response from Hotel Santa Regina on Nov 17, 2023
Gracias por su comentario lo chacamos para mejorarlo Buena tarde
It is a fantastic place in an old house
And the location is excellent
Hotel is clean, staff members are very nice and helpful (to tell the truth, everybody in Guanajuato is)
Don’t expect the amenities of the high end American hotels, but, who needs that when you are in the middle of one of the most beautiful cities in the world
Francisco
Stayed 2 nights in Nov 2023
Response from Hotel Santa Regina on Nov 14, 2023
Gracias por sus comentarios que bueno saberlos contentos. Saludos
Is next to a club, so loud we couldn't sleep. The room was very hot and the shower didn't drained properly. We had no sleep. We asked, why do you rent that room? They didn't have an answer.
They had no courtesy to change us to another room or anything.
Eva
Stayed 4 nights in Oct 2023
8/10 Good
Lucila
Travelled with family
Nov 4, 2023
Liked: Cleanliness, staff & service
Lucila
Stayed 2 nights in Oct 2023
Response from Hotel Santa Regina on Nov 9, 2023
Buena noche, gracias por su preferencia, saludos
8/10 Good
Elizabeth
Travelled with partner
Oct 14, 2023
Liked: Cleanliness, staff & service
Great location, a bit noisy but expected to be near bars and roads.
What a pleasant surprise... I was a guest during MEX Independence celebrations in Sept 2023. There are nicer hotels in the area; however, they are much more expensive. The location is close to everything and the room I got had double layered windows that cut noise levels dramatically. I stayed in room # 41. It faces Calle Alonso. Furthermore, the site has an elevator and that helped with my bad knee. The breakfast was off site and ok. I only went once. I didn't give the site five stars because: THE ROOMS HAVE NO AC - SO, BE WARNED ABOUT STAYING HERE DURING HOT MONTHS. I just opened my room window and used the ceiling fan. I had no problem getting good night rest because I always travel with ear plugs and the street noise didn't bother me.
Everything was good about the room, the only thing I forgot to check was that it had AC , I went during the month of July and it was hot at night had to leave the window open
Michelle
Stayed 3 nights in Jul 2023
Response from Hotel Santa Regina on Aug 22, 2023
Muchas gracias por su comentario, seguiremos trabajando para mejorar.
It appeared it was simply the front desk receptionist at the hotel. No A/C!! No spare fan to offer as the ceiling fan was one speed and slow.
No parking valet. Self parking is about half a mile away.
Roaches in the downstairs hallway.
Won’t be staying there again. I originally gave it a chance because of several good reviews but not worth it.
Miguel
Stayed 1 night in May 2023
Response from HSR on Jun 4, 2023
We apologize for the inconvenience, and we really sorry for not accomplished with your expectations.
6/10 Okay
Raul
Travelled with family
May 31, 2023
Great location.
The room and bathroom were very small, no AC, no coffee machine, no complimentary bottles of water, no nice view from these back room of the hotel.
Guests were too noisy and no phone in the room to complaint about it
The included breakfast was good
Raul
Response from HSR on May 31, 2023
Thank you for your feedback. We apologize for the inconvenience in your stay.
Clean and spacious rooms, our reservation included breakfast which was at another hotel walking distance and was good, clean space and freshly made. Staff was courteous and held our luggage in front desk before our check in time.
Cinthia
Stayed 1 night in May 2023
Response from HSR on May 31, 2023
Thank you for your feedback. We hope you enjoyed your stay with us.Come back soon.
The Hotel was clean and comfortable operated by a nice and helpful staff. The biggest pro about this hotel was its excellent location! Located only a couple hundred yards / meters from the main square. I enjoyed the free breakfast buffet but the buffet was located in a very nearby hotel, wasn’t a problem.
Christopher
Stayed 1 night in Apr 2023
Response from HSR on May 4, 2023
Thank you for your feedback. We are glad to know that you enjoyed your stay with us.Please, come back soon.
Lamentamos que su experiencia con nosotros haya sido tan desagradable. Tomaremos en cuenta esta valoración para mejorar nuestros servicio.Que tenga un buen día.
I love it because it’s so close to the center of the city. The complementary breakfast is good. Staff is very nice. There is a club next door who plays really loud music and you can hear it but that’s the only negative thing. Very nice place.
melissa
Response from HSR on Jan 3, 2023
Thank you for your commentaries. We hope you come back soon.Have a nice day.
I like the convenience of the location, walkable to all the interest points in Guanajuato
Erika
Stayed 3 nights in Sep 2022
2/10 Terrible
Raul
Aug 23, 2022
Liked: Cleanliness
Disliked: Room comfort
Awful experience. There’s a night club next door and you don’t just hear the music and the people, you feel the whole thing until 4AM which is when the night club ends. Will not come back.
Great location but very noisy. When you stay here ask for a interior room as it is very noisy on the back of the hotel on the street. The night clubs on the backside of the hotel play very loud music until 3AM. So if you want sleep do not stay in room 24 or 25. The staff are very nice and accommodating and made it a very pleasurable stay.