Standard Room, 1 King Bed
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Reviews of Hotel Casa Inn Business Irapuato

3.5 out of 5
Hotel Casa Inn Business Irapuato
Av. Villas de Irapuato 621, Col. 1o. de Mayo, Irapuato, GTO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 220 out of 303 reviews" "
Rating 8 - Good. 63 out of 303 reviews" "
Rating 6 - Okay. 12 out of 303 reviews" "
Rating 4 - Poor. 5 out of 303 reviews" "
Rating 2 - Terrible. 3 out of 303 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Masahiro

Stayed 7 nights in Jan 2024
Response from CASAINN on Apr 15, 2024
Agradecemos su evaluación. Esperamos verlo pronto de regreso. Saludos!!

10/10 Excellent

Jose, Bellflower

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from CASAINN on Jan 9, 2024
Muchas gracias por su visita, es un gusto saber que su estancia fue placentera y disfruto de nuestras instalaciones. En Casa Inn nos preocupamos por brindarle un excelente servicio. Esperamos tenerlo pronto con nosotros. Saludos!!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and modern hotel. Comfy beds.
Stayed 1 night in Dec 2023
Response from CASAINN on Jan 9, 2024
Muchas gracias por su visita, es un gusto saber que su estancia fue placentera y disfruto de nuestras instalaciones. En Casa Inn nos preocupamos por brindarle un excelente servicio. Esperamos tenerlo pronto con nosotros. Saludos!!

10/10 Excellent

Jose, Bellflower

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from CASAINN on Jan 9, 2024
Agradecemos su evaluación. Esperamos verlo pronto de regreso. Saludos!!

6/10 Okay

patricio

Stayed 2 nights in Nov 2023
Response from CASAINN on Jan 9, 2024
Agradecemos su evaluación. Esperamos verlo pronto de regreso. Saludos!!

10/10 Excellent

Juan, NAPLES

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Dpto. de Reservas on Sep 15, 2023
Estimado huésped. Gracias por tomar un momento de su tiempo para compartirnos su evaluación sobre nuestros servicios, ha sido un placer ser su anfitrión. Esperamos volver a verle pronto.

10/10 Excellent

Lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and close to all the restaurants and stores
Stayed 3 nights in Apr 2023
Response from CASAINN on Jun 13, 2023
Muchas gracias por su visita, es un gusto saber que su estancia fue placentera y disfruto de nuestras instalaciones. En Casa Inn nos preocupamos por brindarle un excelente servicio. Esperamos tenerlo pronto con nosotros. Saludos!!

2/10 Terrible

patricio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 3 nights in Apr 2023
Response from CASAINN on May 11, 2023
Muchas gracias por su visita, Trabajaremos en las áreas de oportunidad para brindar un mejor servicio. Esperamos tenerlo pronto con nosotros. Saludos!!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from CASAINN on Mar 17, 2023
Muchas gracias por su visita, es un gusto saber que su estancia fue placentera y disfruto de nuestras instalaciones. En Casa Inn nos preocupamos por brindarle un excelente servicio. Esperamos tenerlo pronto con nosotros. Saludos!!

6/10 Okay

JUNICHI

Stayed 1 night in Nov 2022
Response from CASAINN on Dec 6, 2022
Muchas gracias por su visita, es un gusto saber que su estancia fue placentera. Trabajaremos en las áreas de oportunidad para brindar un mejor servicio. Esperamos tenerlo pronto con nosotros. Saludos!!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Takashi

Stayed 2 nights in Oct 2022

10/10 Excellent

Deborah

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was neat and clean, we were in a suite so we had a kitchen, with a large refrigerator, microwave, double electric burners, a sink, utensils and cookware…..and if you needed something the stuff was courteous and and went out of their way to get what you needed, The breakfast was fantastic, fresh fruit, eggs, bread etc they had Mexican breakfast too and of course I lived 14 years in Mexico City so for me it was delicious, The staff was fantastic in the kitchen also very attentive to your needs
Stayed 10 nights in Sep 2022
Response from Bookings Department on Sep 22, 2022
Dear Deborah. Thank you for taking a moment to share your experience with us.We are very pleased to know that you enjoyed your stay so much, our greatest satisfaction is to see our clients happy.We hope to see you very soon.Regards.

8/10 Good

Masanari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, even there breakfast was more than we expected. We do recommend the hotel. Staff was very nice!
Stayed 2 nights in Jul 2022
Response from Dpto. de Reservas on Jul 20, 2022
Dear guest. Thank you for taking the time to share your experience. We hope to have the honor of receiving you again on your next visit to the city. Best regards

8/10 Good

Esperanza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk took a long time to answer the phone We order more towels and they took long time to bring them to the room
Stayed 4 nights in Jun 2022
Response from CASA INN on Jul 6, 2022
Muchas gracias por su visita, es un gusto saber que su estancia fue placentera. Trabajaremos en las áreas de oportunidad para brindar un mejor servicio. Esperamos tenerlo pronto con nosotros. Saludos!!

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and went the extra mile.
Stayed 1 night in Apr 2022
Response from Booking Manager on May 4, 2022
Dear guest. Thank you for taking the time to share your experience. We hope to have the honor of receiving you again on your next visit to the city. Best regards

10/10 Excellent

Jeremiah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel with a nice restaurant next door.
Stayed 2 nights in Apr 2022
Response from CASA INNN on Apr 11, 2022
Dear guest. Thank you for taking the time to share your experience. We hope to have the honor of receiving you again on your next visit to the city. Best regards.

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2021

10/10 Excellent

salvador s, Fresno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good breakfast
Stayed 3 nights in Sep 2021
Response from CASA INNN on Oct 5, 2021
Dear guest. Thank you for taking the time to share your experience. We hope to have the honor of receiving you again on your next visit to the city. Best regards.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with all amenities and great staff.
Stayed 1 night in Jul 2021
Response from CASA INNN on Jul 24, 2021
Dear guest. Thank you for taking the time to share your experience. We hope to have the honor of receiving you again on your next visit to the city. Best regards.

10/10 Excellent

Omar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
Stayed 1 night in Jun 2021
Response from CASA INNN on Jun 17, 2021
Muchas gracias por su visita, es un gusto saber que su estancia fue placentera y disfruto de nuestras instalaciones. En Casa Inn nos preocupamos por brindarle un excelente servicio. Esperamos tenerlo pronto con nosotros. Saludos!!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location, quietness, very clean, and a very good and helpful staff. The best hotel I have stayed in Irapuato.
Stayed 13 nights in May 2021
Response from CASA INNN on May 31, 2021
Dear guest. Thank you for taking the time to share your experience. We hope to have the honor of receiving you again on your next visit to the city. Best regards.

10/10 Excellent

Gustavo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experiencia confortable
Excelente lugar y servicio, instalaciones correctamente adecuadas ante la situación de pandemia actual. Servicio de restaurante atento y cordial
Stayed 1 night in Mar 2021
Response from CASA INNN on Apr 1, 2021
Muchas gracias por su visita, es un gusto saber que su estancia fue placentera y disfruto de nuestras instalaciones. En Casa Inn nos preocupamos por brindarle un excelente servicio. Esperamos tenerlo pronto con nosotros. Saludos!!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Amazing hotel, best option in Irapuato.
Stayed 1 night in Mar 2021
Response from CASA INNN on Mar 26, 2021
Dear guest. Thank you for taking the time to share your experience. We hope to have the honor of receiving you again on your next visit to the city. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel to stay at. The room and service was superb.
Stayed 3 nights in Mar 2021
Response from CASA INNN on Mar 26, 2021
Dear guest. We appreciate all your commets and your time to answer the survey, it motivate us and helps to improve our service for the rest of our guests. Hope to see you soon.

8/10 Good

Max

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for business short stays
very nice clean hotel
Stayed 1 night in Oct 2020

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bigger parking spaces.
It was good, in general terms. However, a bigger parking area and spaces for the cars would make it more comfortable.
Stayed 1 night in Sep 2020
Response from Reservaciones on Oct 12, 2020
Dear costume, thank you for taking the time to share your opinion, it is very important to us that you as guests enjoy your stay at our hotel.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very clean and comfortable room. Hotel is well kept and is in great condition. The hot breakfast delivered to my room was awesome.
Stayed 3 nights in Sep 2020
Response from Reservaciones on Oct 12, 2020
Dear guest. Thank you so much for taking the time to share your kind comments. The staff and specially the chef are so happy we could make your stay so comforable. We'd love to have you back anytime,

10/10 Excellent

Lilly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Reservaciones on Aug 14, 2020
Agradecemos que se haya tomado un poco de su tiempo para contestar la evaluación. Los esperamos nuevamente por la ciudad en su siguiente visita

8/10 Good

Isabel, Dalton, Georgia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Friendly staff. Great service.
Stayed 1 night in Aug 2020
Response from Reservaciones on Aug 14, 2020
Thank you for your comments. We hope to see you soon on your next visit to the city

2/10 Terrible

Jtn, Washington

Business traveller
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Property staff kept telling me I didn’t pay despite my showing documents because they didn’t speak English enough to know “additional fees may be collected”
Stayed 5 nights in Jun 2020
Response from Reservaciones on Aug 14, 2020
We are very sorry for what happened. Your opinion is important to us. We'll strart looking at ways to improve our service immediately

10/10 Excellent

Gary, California

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During the Covid pandemic the employees went to great measure to protect my well being as well as theirs. Excellent staff and service. Quiet and restful location. Great breakfast. Nice restaurant just adjacent to hotel, was open and great food and reasonable prices.
Stayed 8 nights in Jun 2020
Response from Reservaciones on Aug 14, 2020
Thank you so much for your comments. I'm very glad that you found our staff cordial and friendly. Your health is the most important thing for us, so we take care in every detail so that your stay is safe. We hope to see you soon

10/10 Excellent

Areli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

8/10 Good

JTN, Washington

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located with well equipped and laid out guest room. Should have a printer next to computers instead of having to email to front desk as no company wants business document emailed to outsiders.
Stayed 6 nights in Jul 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Excellent service
Stayed 2 nights in Mar 2020

10/10 Excellent

Max

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, spotless business hotel
I really enjoyed my stay, the hotel is impeccable, a "new hotel scent" permeates all spaces. Strongly recommend for a comfortable business travel experience
Stayed 1 night in Mar 2020

10/10 Excellent

Jennysayz, Canada

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, I would stay here again. I would suggest that you put up something to block the sun on the restaurant patio, the sun gets too hot to sit there. That was disappointing for me. Everything else was fabulous, staff, service, amenities and property.
Stayed 2 nights in Oct 2019
Response from GM on Dec 13, 2019
Dear guest. Thank you for taking the time to share your experience. We hope to have the honor of receiving you again on your next visit to the city. Best regards.

10/10 Excellent

Jennysayz, Canada

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel, I feel safe and its a great location. Staff are fantastic!
Stayed 3 nights in Oct 2019
Response from GM on Dec 14, 2019
Dear guest. Thank you for taking the time to share your experience. We hope to have the honor of receiving you again on your next visit to the city. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I used this hotel. This hotel is very good hospitality.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Emma / Reservaciones on Aug 2, 2019
Estimado huésped. Gracias por compartirnos su evaluación. Nos da gusto saber que disfrutó su estancia con nosotros. Esperamos verlo pronto. Saludos.

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stay in this hotel was exelent
Stayed 5 nights in Mar 2019
Response from EMMA RIOS on May 15, 2019
Dear Luis. Thanks for all your comments. It was a pleasure to receive you, and know that you enjoyed your stay make us very happy. We hope to see you soon. Regards.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay, comfortable and clean hotel
Great location, great ambience, clean facilities, convenient to many restaurants and attractions. Staff was courteous and knowledgeable. I will definitely stay here again.
Stayed 1 night in Feb 2019
Response from Emma Rios / Reservations on Mar 4, 2019
Dear Jose. Thanks for all your comments. It was a pleasure to receive you, and know that you enjoyed your stay make us very happy. We hope to see you soon. Regards.

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Business trip, comfortable and convenient location.
Stayed 17 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Cleanliness and services, price s goof too that includes breakfast
Stayed 2 nights in Dec 2018

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from EMMA RIOS on Nov 13, 2018
Dear Steven. Thank you for sharing your experience, for us it is always a pleasure to serve you. We hope to have the honor of serving you again on your next visit to the city. Regards.

8/10 Good

John, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great business hotel conveniently located close to major roads, restaurants and shops. Rooms and facility are always clean and quiet. The parking area is semi enclosed and seems secure. The gym is always clean with sufficient towels, water and cleaning wipes. The only thing I’d like to see changed is for gym to be open earlier - not 7am - much too late unless one is on vacation. The jr suite is well worth extra - spacious and comfortable.
Stayed 2 nights in Oct 2018
Response from EMMA RIOS on Oct 9, 2018
Dear John. We thank you for taking the time to share your comments, which always help us to detect what we can do better. We already have modified the gym schedule for your convenience. And on the other hand, we are happy to know that you enjoyed your stay with us, that motivates us to continue improving our services. We hope to have the honor of serving you again on your next visit to the city. Best Regards.

6/10 Okay

J, Vancouver, WA

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is centrally located and the parking area is walled and seems more secure than others. The gym is always clean with TV, towels, water and wipes. Two changes I'd like to see is a brighter lighting (for shaving) and a towel hanger - both by the vanity/sink area. The only problem was a live band playing somewhere nearby Saturday night (Sunday morning?) until 2am, but otherwise I'd recommend it.
Stayed 2 nights in Sep 2018
Response from EMMA RIOS on Oct 9, 2018
Dear guest. Thank you for taking a moment to share your opinion. All your comments are important to us and help us to detect our opportunity areas, as is the case of vanity area, for which we are evaluating your suggestions. On the other hand, we are pleased to know that you enjoyed the rest of the facilities during your stay. About the external noise on Saturday night we can comment that we have made the reports to the competent authorities hoping they can help us solve the problem soon, we suggest that in your next stay request a room opposite the main street to avoid this type of discomfort. An apology for the inconveniences. We hope to see you soon. Best regards.

8/10 Good

A, Coronado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for 3 days. Hotel stafg was very friendly. The only thing i recommend they improve is the quality of the food for breakfast. Everything else was very good.
Stayed 2 nights in Aug 2018
Response from EMMA RIOS on Aug 29, 2018
Dear guest. We thank you for taking the time to share your comments, which always help us to detect what we can do better. And on the other hand, we are happy to know that you enjoyed your stay with us, that motivates us to continue improving our services. We hope to have the honor of serving you again on your next visit to the city. Best Regards.