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Hotel Bergcristall

4.0 star property
Travelers find both relaxation and adventure at this alpine retreat, where nature's beauty meets outdoor activities and local cultural experiences

Choose dates to view prices

Hotel Bergcristall near Stubai Glacier offers a mountain getaway with free breakfast and spa massages. Enjoy excellent hiking and cycling trails nearby. Relax in the garden or playground. The property includes high-speed WiFi, a gym, indoor pool, and game room.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Double Room, Balcony (Diamant)

Superior Double Room, Balcony (Diamant)

Superior Double Room, Balcony (Diamant)

Highlights

Balcony
Heating
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Hair dryer
Bathrobes
  • 377 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, Balcony (Rubin)

Standard Double Room, Balcony (Rubin)

Standard Double Room, Balcony (Rubin)

Highlights

Balcony
Heating
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Hair dryer
Bathrobes
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Balcony

Junior Suite, Balcony | In-room dining

Junior Suite, Balcony

Highlights

Balcony
Heating
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Hair dryer
Bathrobes
  • 646 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
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About the area

Located in Neustift Im Stubaital, Hotel Bergcristall is in a rural area and in the mountains. Stubai Glacier Cable Car and Innsbruck City Tower are notable landmarks, and some of the area's activities can be experienced at Elfer Gondola and Stubai Glacier. Looking to enjoy an event or a game while in town? See what's going on at Bergisel Ski Jump. Enjoy the area's slopes with downhill skiing and snowboarding, and don't miss out on the snowshoeing and sledding. Visit our Neustift Im Stubaital travel guide
Map
Volderau 5, Neustift Im Stubaital, Tirol, 6167

What's nearby

  • Stubai ❄️
    Stubai Glacier
    17 min drive - 12.6 km
  • Bergisel Ski Jump showing tranquil scenes and a city
    Bergisel Ski Jump
    30 min drive - 32.2 km
  • 4 Piste Krößbach Ski Run
    16 min walk - 1.4 km
  • Elfer Gondola
    8 min drive - 7.7 km
  • Stubai Glacier Cable Car
    20 min drive - 13.6 km

Getting around

  • Matrei am Brenner Station
    26 min drive
  • Kranebitten Airport (INN)
    30 min drive

Restaurants

  • Geier Alm
    1 min walk
  • Salute
    10 min drive
  • Jausenstation Doadler Alm
    3 min drive
  • Tschangelair Alm
    7 min drive
  • Marendstüberl
    2 min drive

About this property

Hotel Bergcristall

Upscale family-friendly hotel near Stubai Glacier
Located close to St. George Church and Elfer Gondola, Hotel Bergcristall provides free breakfast, a terrace, and a garden. Treat yourself to a massage at the onsite spa. The on-site restaurant offers breakfast and dinner. Enjoy the gym, as well as activities like hiking/biking. Stay connected with free in-room WiFi, and guests can find other amenities such as a playground and an arcade/game room.
Additional perks include:
  • An indoor pool
  • Free self parking
  • Free bicycle rentals, a roundtrip airport shuttle (surcharge), and an electric car charging station
  • Barbecue grills, 1 meeting room, and coffee/tea in the lobby
Room features
All guestrooms at Hotel Bergcristall have thoughtful touches such as pillow menus, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Changing tables, baby monitors, and highchairs
  • Bathrooms with showers and hair dryers
  • TVs with satellite channels
  • Balconies, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Ski shuttle nearby
  • Free self parking on site

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Indoor pool
  • Mountain biking
  • Optional ski privileges
  • Playground
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • Arcade/game room
  • Baby monitor
  • Changing table
  • Free babysitting
  • Free supervised activities for children
  • High chair
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8:00 PM

Check-out

Check-out before 10 AM

Special check-in instructions

There is no front desk at this property
Guests must contact the property for check-in information
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Pets

Pets allowed for an extra charge of EUR 20 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 44 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.80 per person, per night. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Bergcristall Neustift Im Stub
Bergcristall Neustift Im Stubaital
Hotel Bergcristall Neustift Im Stubaital
Hotel Bergcristall Hotel
Hotel Bergcristall Neustift Im Stubaital
Hotel Bergcristall Hotel Neustift Im Stubaital

Frequently asked questions

Does Hotel Bergcristall have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Hotel Bergcristall?

As of Mar 6, 2026, prices found for a 1-night stay for 2 adults at Hotel Bergcristall on Mar 11, 2026 start from CA $499, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Bergcristall pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 44 lbs per pet. There's a fee of EUR 20 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Bergcristall?

Check-in start time: 2 PM; Check-in end time: 8:00 PM.

What time is check-out at Hotel Bergcristall?

Check-out is at 10 AM.

Does Hotel Bergcristall provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Bergcristall located?

Located in the mountains, this family-friendly hotel is within 6 mi (10 km) of St. George Church, Elfer Gondola, and Grawa Waterfall. Stubai Glacier and Stubai Glacier Cable Car are also within 9 mi (15 km).

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Reviews

Hotel Bergcristall Reviews

9.6

Exceptional

9.8

Cleanliness

9.6

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 15 out of 20 reviews
Rating 8 - Good. 5 out of 20 reviews
Rating 6 - Okay. 0 out of 20 reviews
Rating 4 - Poor. 0 out of 20 reviews
Rating 2 - Terrible. 0 out of 20 reviews

Reviews

10/10 Excellent

Esther

Liked: Cleanliness, staff & service
Wir hatten nur 2 Nächte gebucht und mussten umziehen. Das war bei der Onlinebuchung nicht ersichtlich
Stayed 2 nights in Apr 2022

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellente découverte

Parfait ! Prendre la demi pension car la qualité de la cuisine est excellente pour un surcoût modique. Nous avons été surclassé dans une chambre de 80m2... avec sauna.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Spa and pool are fantastic and the food is amazing .
Stayed 6 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Vielen Dank für den schönen Aufenthalt im Stubaital
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wellnesshotel

Super Hotel, gutes Essen und toller Service. Sehr schöner Wellnessbereich.
Stayed 7 nights in Jan 2019

8/10 Good

Chris, MUC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
+ überragender Service beim Abendessen + schöner Wellnessbereich - Chlorgeruch vom Pool im gesamten Treppenhaus und in den Fluren
Stayed 1 night in Nov 2018

8/10 Good

Anna, Pescara

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel carino e pulito. Le stanze sono troppo riscaldate ed u cuscini scomodi, per il resto tutto ok....piscina e zona relax bellissimi, personale gentile e disponibile, buona colazione abbondante e di qualità.
Stayed 1 night in Nov 2017

10/10 Excellent

Pasquale, Italy

Liked: Cleanliness, staff & service, property conditions & facilities

Wonderful location, very clean, excellent services

Location is highly recommendable for family, very close to all the attraction of Stubai valley. The Hotel is very comfortable and clean,food is excellent and very varied. Very discrete and nice the staff.
Stayed 6 nights in Jul 2017

8/10 Good

Annika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Siisti ja loistava palvelu

Siisti, loistava palvelu, hieno saunaosasto, erittäin rauhallinen hotelli ja ympäristö. Aamupala oikein hyvä, illallisessa hyvää yritystä jos pitää paikallisesta ruuasta.
Stayed 2 nights in Jul 2017

10/10 Excellent

TJ, Stuttgart, DE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel close to Stubai Glacier

Hotel Bergcristal is the closest hotel to Stubai Glacier that will not crush your budget. Easy to book, Easy to find with a wonderful staff. The food is first class and prepared fresh for each meal by the resident chef / manager. OH - and I must mention - my son was absolutely THRILLED with the WIFI connection speeds! We will be returning to Hotel Bergcristal for more skiing.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, awesome location

Great stay, of all the details from staff, restaurant, rooms, and spa were well taken care of. I would definitely recommend this hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel in the Mountains

Great value for the money. The room was a bit small, but overall, very nice

10/10 Excellent

Andre, WALHEIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel à recommander

Chambre très propre , acceuil chaleureux , petits déjeuner copieux .

10/10 Excellent

Stine, Odense

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hyggeligt hotel i Alperne

Super fint hotel i typisk alpe-stil. Meget smuk beliggenhed med udsigt til sne-klædte bjerge. Fint stort værelse med balkon. Indendørs pool i kælderen med mange fine faciliteter og udsigt til have. Fin restaurant med stor terasse. Aftensmad og morgenbuffet var god. Meget venligt personale.

10/10 Excellent

Hanspeter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hanspeter Bundi

Wir waren sehr zufrieden und können dieses Hotel nur weiter empfehlen.

10/10 Excellent

milena e Giorgio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

esperienza unica

Personale cordialissimo. Abbiamo festeggiato il primo anniversario di matrimonio ed a sorpresa ci han fatto trovare un'intera sacher ed i fiori sul tavolo e la stessa cosa per il mio compleanno. Il centro benessere è bellissimo. La zona è stupenda

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

a warm welcome.

The hotel was ideally situated in the Stubai valley south of Innsbruck. our room looked up the valley towards the snow covered mountains. (Even in mid July). We were on a fly drive holiday and we had easy access to the Glacier and other alpine meadow walks. We booked half board and enjoyed excellent breakfasts and five course evening meals. The food was of a high standard and the Hotel was very clean. The staff were very welcoming and helpful. We would go back again.

10/10 Excellent

Werner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort