2/10 – Terrible
Matthew H.
4 août 2025
Points forts : Propreté
The property itself was nice. Old plumbing meant water pressure is weak in one shower and too strong in the other. One of the mattresses was too hard, but the other was comfy.The main problem is that after I booked the property the host asked me to cancel saying the listed price was wrong, and said it was Vrbo's fault. The new price was going to be almost 3x! After doing some research, I found that she had the option to cancel it herself, but Vrbo would issue a penalty if she did. If I cancelled, there would be no penalty. I told her I was keeping the booking and that if this was truly Vrbo's fault she could take it up with them.Months later, with no other communication, it was time to get the check-in details 3 days before my stay. I messaged and she replied "I told you months ago I can't honor this booking." Keep in mind this is now only 3 days away from my stay. Vrbo customer support assured me that if I was not allowed into the property they would help rebook me and find some place to stay.Then, the day of my stay about 2 hours before the check-in time, I get a message from the host with all the details to enter the property and message ended with something to the effect of "We're happy to host you and hope you enjoy your stay!"If the host hadn't stonewalled me and lied for so long, right up until a few hours before my stay, this would have been a 5-star review. But the stress and worry over multiple days of wondering if I would have a place to sleep was too much.
Matthew H.
Séjour de 2 nuits en juillet 2025