Note fondée sur 430 évaluations vérifiées
4,1 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié de Meriden
Publié le 23 avr. 2024
Fantastic property, wonderful staff, clean rooms, quiet hotel the area has limited dining.
par un voyageur vérifié
Publié le 23 avr. 2024
I was disappointed. The heat in my room did not work. They weren't able to give a other room. The bed was hard. This is the first Marriott hotel I stayed in that i was disappointed. I was given handicap accessible room and i didn't ask for.
Commentaires de Gestion de l’hôtel
24 avr. 2024 par Customer Service, Gestion de l’hôtel
Detra, it's disheartening to hear of your dissatisfaction. Please accept our apologies for the inconvenience you faced regarding the room heater and comfort of the bed. We also regret any misunderstandings relating to the room allocation. While we strive to accommodate requests to the best of our abilities, it seems we missed the mark in your case. Your feedback is helpful and will duly be considered to enhance future guest experiences.
par un voyageur vérifié
Publié le 21 avr. 2024
Like everything about it, customer service was excellent rooms are very clean.
Commentaires de Gestion de l’hôtel
22 avr. 2024 par Customer Service, Gestion de l’hôtel
Johnnie, we're thrilled to hear that you enjoyed your stay at Delta Hotels Indianapolis East. It's wonderful to learn that you had positive experiences with our customer service and were pleased with the cleanliness of our rooms. We aim to provide excellent service and we couldn't be happier that we succeeded during your visit. We look forward to welcoming you back in the future!
par un voyageur vérifié
Publié le 14 avr. 2024
Tenía mi reservación y cuando llegué me dijieron que ya no había cuartos disponibles
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Customer Service, Gestion de l’hôtel
Marcos, lamentamos sinceramente el contratiempo experimentado durante su llegada. Nos esforzamos por garantizar que todas las reservaciones se manejen eficientemente. Este incidente no es representativo de nuestro compromiso habitual con el servicio al cliente y esperamos tener la oportunidad de demostrarlo en el futuro.
par un voyageur vérifié
Publié le 9 avr. 2024
Commentaires de Gestion de l’hôtel
12 avr. 2024 par Customer Service, Gestion de l’hôtel
Roger, thank you for choosing Delta Hotels Indianapolis East and for sharing your rating. We're glad to see you had a positive experience. We look forward to the opportunity to serve you again in the future.
par un voyageur vérifié
Publié le 9 avr. 2024
The staff was very friendly and accommodations were clean & comfortable. We stayed here for the 2024 solar eclipse, and it was just what we needed.
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Jeff Fisher, General Manager, Gestion de l’hôtel
Thanks Carey for the 5 rating!
par un voyageur vérifié de Columbus
Publié le 9 avr. 2024
Run down and bare rooms
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Customer Service, Gestion de l’hôtel
Loraine, thank you for sharing your feedback. It appears your stay wasn't as satisfying as you'd hoped, particularly regarding the room conditions. We constantly strive to improve our guest experience and your feedback will be taken into consideration as we make enhancements moving forward. We hope you provide us another shot to serve you better in the future.
par un voyageur vérifié
Publié le 8 avr. 2024
The room was as pictured online but looks were deceiving. The sheets smelled and the shower floor had pink residue from lack of cleaning. The refrigerator didnt work and smelled like it was overheating. It was also dirty. To get to the room from the front entrance we had to go through a maze of hallways. You can park by the exit near your room but the parking spaces are small and practically sticking out into the road. Cars drove around the building fast. The road was one way like an ally. The only area that was well lit was in front by the entrance.
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Customer Service, Gestion de l’hôtel
Sarah, we apologize for any issues you encountered during your stay related to cleanliness and facility functionality. Also, it's unfortunate to hear about your experience with navigating our building and the outdoor lighting. We highly value your feedback as it assists us in making improvements where they're needed. We hope we have a chance to better serve you in the future.
par un voyageur vérifié de Munster
Publié le 8 avr. 2024
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Customer Service, Gestion de l’hôtel
Cynthia, it's wonderful to hear that you had a great experience at Delta Hotels Indianapolis East! We appreciate your top-notch rating and hope to see you again soon.
par un voyageur vérifié
Publié le 8 avr. 2024
Handicap parking
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Customer Service, Gestion de l’hôtel
Bill, we are pleased you took note of our accessible parking, as our goal at Delta Hotels Indianapolis East is to ensure convenience and ease of access for all our guests. We appreciate your feedback and hope to be your destination of choice during your next visit to the area.
